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Dramatically improve your listening skills through this interactive webinar! Conquer 6 listening blocks with a 3-step approach to effective listening. Ensure message receipt with 5 simple approaches. Confirm understanding, eliminate conflicts, and open communication with 3 amazing tools. Improve your skills and build life-long habits to effective listening.
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With Kathy Bote’
Module Three:
Effective Listening Skills
t
Listening Facts
• We listen at 1,000 -1,200 words a minute.
• 70 – 90 % of what you say is screened out
• Recall less than 50 % of what was said
• Fewer than 2 % get formal training
• We speak 300 words per minute
tCosts
Frustration Conflicts
RelationshipsTime
Money
Ineffective Listening
Course Goals
Understand the listening
process
Overcome barriers
Encourage open
communicationUse
empathic listening
Make effective
listening a habit
Course
Goals
LISTENING A POWERFUL TOOL FOR LEADERS
YOURS THEIRS
OTHER
REALITY
Upper left corner
Upper right corner
“The single biggest problem in communication is the illusion
that it has taken place.”
George Bernard Shaw
Levels
of
Listening
Ignoring
Pretending
Selecting
Attending
Feeling
SIX BLOCKS TO LISTENING
BLOCKS
TO
LISTENING
Placating
Competing
Rehearsing
Dreaming
Advising
Combating
Filtering
Steps to Empathic Listening
Prepare
Receive
Confirm
Prepare to Listen
◦ Eliminate distractions
◦ Make the conscious decision to listen
◦ Put ego aside
◦ Take notes
t….
Be attentive
Show attention
(“hmm”…)
Askquestions
5 Steps to Recieving
Recieving
Listen to content
Listen for
emotion
Confirm Understanding
1
2
3
Restate
Reflect
Add on
21
“We are what we
repeatedly do.
Excellence, then,
is not an
act,
but a habit.”
— Aristotle
4
1 32
5 6
PRACTICE ACTIONS
Focus on one
person
Practice the
5 receiving
steps
Follow with
4 confirming
steps
Document
the outcome
Repeat daily
Prepare to
listen
“Listening is so close to loving, most people
don’t know the difference.”
Jim Cairo
With Kathy Bote’
Module Three:
Effective Listening Skills
