Certified Public Manager

University of Washington | TacomaKeyBank Professional Development Center

tacoma.uw.edu/keypdc

Lisa Reeves, DirectorWendy Fraser, Program Instructor

2KeyBank Professional Development Center

• Established in 2003 with a focus on training and development for working professionals

• Four full-time staff• Over 4000 students served representing over 10,000

enrollments in 173 different certificate programs, workshops, and short courses

• Diverse programming• Courses are funded through student tuition and fees and a

generous grant from the Key Foundation

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University of Washington | TacomaUniversity of Washington | Tacoma

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National Affiliation & Certification

• The National Certified Public Manager® Consortium accredits Certified Public Manager® programs by promoting high standards, facilitating program development, encouraging innovation and developing linkages with programs and organizations with similar concerns. The consortium sets accreditation standards for training and certifies members. Membership includes:

• 39 state/regional programs• 1 federal program • 1 program in the Virgin Islands

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National Competency Model

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5Local Advisory Board

State GovernmentLarisa Benson, Director of Performance AuditsState Auditor's Office

Scott Turner, Assistant DirectorDepartment of Enterprise Services

Edmon Lee, Policy AnalystLiquor Control Board  

Local GovernmentCathy Journey, Training & Development Mgr.City of Tacoma

Nancy Sutton, Deputy DirectorTacoma Pierce County Health Department

Washington State Society of

Certified Public ManagersBetty Wilder-Morehead, Service Deliveryand Risk Mitigation Mgr., Region 3, DSHS, Community Service Division

University of Washington | Tacoma KeyBank Professional Development CenterLisa Reeves, Director

Dr. Wendy Fraser, Faculty

Debbie Rough-Mack, Faculty Kathleen Beaumont, Program Mgr.

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UW Tacoma CPM Program

• A comprehensive leadership and management development program specifically designed to meet the needs of public managers and supervisors in our state.

• 303 hour program designed to be completed in 12 months

• Includes credit for previous training - 50 hours of prerequisite supervisory training

• 50 hours capstone project completed during the course.

• Taught by carefully chosen facilitators selected for their content expertise, teaching ability and their public management experience at the local, state and federal level.

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7Course Modules

MODULE I: LEADING SELF

• Orientation and Personal Style 21 hours/3 days

• Developing Yourself As A Leader 21 hours/3 days

MODULE II: LEADING INDIVIDUALS & GROUPS

• Performance Feedback, Coaching, and Human Resource Issues 21 hours/3 days

• Group Process, Conflict, and Facilitation Methods 21 hours/3 days

• Communicating Effectively: Presentations and Writing 14 hours/2 days

Module III: LEADING ORGANIZATIONS

• Planning and Budgeting in the Public Sector 14 hours/2 days

• Managing Performance and Data-Based Decision-Making 14 hours/2 days

• Process Improvement and Project Management 14 hours/2 days

• Leading Change and Understanding Organizational Culture 14 hours/2 days

Module IV: LEADING IN A POLITICAL & SOCIETAL SYSTEM

• Policy, Perspectives and Sustainability 21 hours/3 days

• Cultural Competencies and Equity 14 hours/2 days

• Public Perception and Role of Media 7 hours/1 day

• Capstone Presentations & Closure 7 hours/1 day

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trust repair, Lean Six Sigma – process improvement, and employee engagement practices. Fraser worked for the State of Washington for nearly 18 years in three agencies before launching her organization development consulting practice. She made many contributions as a public servant and she received the 2004 Governor’s Award for Sustained Leadership. Fraser earned her Ph.D. in Human and Organizational Systems, from Fielding Graduate University; an M.S., Human Resource Management at Chapman University; and M.A. in Organizational Leadership at Chapman University; an M.A. Human and Organizational Development at Fielding Graduate University.

stakeholder involvement and program management. Before starting her consulting practice Rough-Mack held management positions in the public and private sectors, served as a two-term president of the American Society of Training and Development (Nisqually Chapter) She earned her Master's degree in Whole Systems Design at Antioch University and holds certification as a Senior Professional in Human Resources (SPHR) Certification.

Wendy Fraser, Ph.D. provides leadership and coaching in strategic planning, change management, Baldrige principles, organizationdevelopment, group dynamics,

Debbie Rough-Mack, M.A.has extensive experience in the public and private sectors in leadership, team andorganizational developmentcoaching, change leadership,

Facilitators

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government in legislative and executive budget and finance positions.  As the current Fiscal and Facilities Manager at the Office of Administrative Hearings, he uses his expertise in federal and state policy and budget analysis, strategic planning and innovative uses of technology to improve service and communication to citizens.  He has held positions with the National Governors’ Association, the National Assoc. of State Budget Officers, the federal Office of Management and Budget, the U.S. Senate Budget Committee, the Wash. State Office of Financial Management. Dzieza holds a Master of Public Administration, Inter-governmental Management Program, from the University of Southern California

producing audits that have identified over $1.3 billion in potential savings and numerous performance improvements.  She previously served as Director of Government Management Accountability and Performance (GMAP) for Governor Gregoire from 2005-2009, earning multiple national awards innovation and performance excellence.  Her previous career in local government included negotiating labor contracts with teachers, integrating performance measures into city budget processes, and leading governance changes in public and nonprofit agencies. Benson earned her Masters in Public Administration from the University of Washington.

Larry Dzieza, M.P.A. has had a career focused on governmental policy and fiscal issues in federal, state, city, and county

Larisa Benson, M.A. is the Director of Performance Audits for State Auditor Brian Sonntag, leading a team of 40 experienced auditors

Facilitators

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Alternative Dispute Resolution. He has been a conflict resolution professional in private practice since 2006, providing advanced conflict management, organizational development, leadership, coaching, training and facilitation to organizations in both the public and private sectors. Nathan has a Master’s degree in Organization Systems Renewal and brings his systems thinking to enhance team dynamics and support healthy work environments. His conflict resolution background includes mediating employment and labor disputes, facilitating large-scale multi-party disputes, environmental scans, and designing collaborative processes to prevent, improve and resolve conflict situations.  

she uses a wide range of consulting, coaching and management tools, ranging from strategic and business planning to continuous quality improvement. Her public sector career includes serving as the Director of Performance and Accountability, Washington State Department of Health, the Deputy Director, Community, Trade and Economic Development, Deputy Executive Director & Operations Director, Port of Olympia, Deputy Director, Washington State Employment Security Department Director, Washington State Department of General Administration Executive Director, Commission on Efficiency and Accountability and Assistant Director, Management and Productivity, Office of Financial Management. Holden holds an M.P.A. from Evans School, University of Washington.

K. Wendy Holden, M.P.A. is a proven leader with a record of consistently achieving quality results in large, complex organizations. As a business consultant at Flat World, LLC,

Doug Nathan, M.A. works as an Alternative Dispute Resolution Practitioner for King County Office of

Facilitators

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Cynthia Shaffer, M.A., PHR  has over 19 years of HR Management experience in private, public, government, non-profit, and law enforcement organizations.  In her current position, she serves as a human resources manager in a law enforcement environment with responsibility for recruitment and hiring, employee relations, classification, and training. Shaffer has taught classes in the Human Resources Management program at UW Tacoma since it began 10 years ago.  Shaffer earned an M.A. in Human Resources Development from Webster University, 1994, an M.Ed. University of Illinois, 1994 and a B.A. in Psychology from Metropolitan State College at Denver.

Facilitators

12Who should attend?

• High-achieving, career oriented public supervisors and managers who hold or desire to move into mid or senior level positions.

• Currently employed first-level supervisors and/or program managers with broad organizational scope and impact in city, county, state, tribal or non-profit agency.

• Those who have completed (or will complete) 40 hours of approved First Level Supervision courses and 10 hours of supervisory electives prior to certification.

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13Real world application...

• Our courses emphasize practical application of current theory and practices.

• Condensed program reduces time away from work and allows participants to apply new concepts on a monthly basis. (Monthly, midweek classes for two - three consecutive days from 8:30-4:30 p.m.)

• Our focus is on both professional development for the individual and their contribution to the development of their agencies.

• Project work will be guided by their internal agency advisory team.

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Benefits your organization...

• Your agency chooses and endorses participants. • Applicants work on agency-endorsed and supported projects.• Creates a pool of well-trained supervisors and managers who

are prepared to move to the next level when vacancies occur.• Reduces training time and costs as in-house candidates

already have valuable knowledge about organizational culture and processes.

• Encourages innovation, creativity and new approaches to problem solving back at work.

• Creates networks of inter-agency and cross-sector contacts and understanding.

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15Evaluation Methods

• Open professional portfolio (website)• Individual learning contracts & goals• Feedback from workplace advisory team• Thoughtful reflection and application of content with

reviews by peers and facilitators• Completion of two work-related projects

• Focused on Self Development• Focused on the Workplace

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16Program Cost

• Course fees:• $4995 per person (+$50 application fee), includes

• Books and materials• Online resources• Online portfolio and journal website

• Payment options:• Single payment - $4995• Per class payments ($345 - $517 + $10 registration fee)

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17Contact us…

• Website: http://www.tacoma.uw.edu/keybank-professional-development-center/certified-public-manager-certificate

• Lisa Reeves, DirectorPhone: 253.692.4604 Email: reevesl@uw.edu

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