Certified Healthcare Technology Manager (CHTM)

Patrick K. LynchCHTM, CBET, CCE

Definition

• The healthcare technology manager is a person responsible for planning and directing the activities of other healthcare technology management professionals, monitoring their work, and taking corrective actions when necessary - See more at: http://www.aami.org/professionaldevelopment/content.aspx?ItemNumber=1898#sthash.1kvbaVqr.dpuf

• This HTM certification covers two major areas in healthcare technology management:

1. the management of healthcare technology operations; and

2. the management of personnel.

• The functions of the manager include participation in the “leadership” of the business enterprise.

• The manager is also expected to have the skills and understanding needed to perform strategic, business, and change management as well as employee relations.

EligibilityPath 1• A current certification as a clinical engineer

(CCE), biomedical equipment technician (CBET), radiology equipment specialist (CRES), or a laboratory equipment specialist (CLES) with at least three (3) years of work experience as a supervisor or manager in the last five (5) years.

Path 2• Successful completion of the Department of

Defense’s biomedical equipment maintenance technician (DOD BMET) training program with at least three years of work experience, military or civilian, as an HTM supervisor or manager in the last five years.

Path 3• An Associate’s degree in biomedical

technology, related healthcare discipline, information technology or business with at least three years of work experience as an HTM supervisor or manager in the last five years.

Path 4• A Bachelor’s degree or higher in biomedical

technology, engineering, related healthcare discipline, information technology or business with at least two years as a manager within the last five years.

Path 5• Work experience with or without a degree not

related to biomedical technology, related healthcare discipline, information technology, or business management. Seven years of work experience in the HTM field with three years of management experience in the last five years.

APPLICATION AND EXAMINATION FEES

• Application Fee (required from all, non-refundable, valid for two years) $100• AAMI Members Examination Fee $320• Non-members Examination Fee $400• Retesting Fee (non-refundable) $300• Rescheduling Fee (non-refundable.

Exams may be rescheduled once $50

The ExamRecall Application Analysis Total

Financial Mgmt 3 13 3 19%Risk Mgmt 2 8 2 12%

Operations Mgmt 11 11 24 46%

Education & Training 4 7 0 11%Human Resources 3 9 0 12%

23% 48% 29% 100%

1. Financial Management

• Participate in financial planning, budgeting, or procurement activities of all or part of an organization (e.g., capital planning, technology planning, reporting, accounting, billing, collections, payroll, and budgeting duties).

1. Financial Management

• Develop departmental control policies, guidelines, and/or procedures for activities such as financial administration.

1. Financial Management

• Assure compliance with organizational policies and procedures and generally accepted accounting principles (GAAP).

1. Financial Management

• Prepare program financial statements, business activity reports, financial forecasts, or annual budgets.

1. Financial Management

• Analyze the financial details of past, present, and expected operations to identify development opportunities and areas where improvement is needed.

1. Financial Management

• Authorize requests for disbursements in accordance with company policies and procedures

1. Financial Management

• Advise management in determining life expectancy (i.e., capital asset planning) of healthcare technology devices

1. Financial Management

• Advise management on actions regarding the fair market value of purchase, lease, or asset recovery value of disposed healthcare technology.

1. Financial Management

• Review sourcing options for parts, service, training and test equipment/tools.

• • Evaluate key risks associated with the use of

healthcare technology (e.g., patient safety, operations, finance, emergency preparedness).

II. Risk Management

• Ensure integrity of data collection, storage, and security associated with healthcare technology (e.g., HIPAA, PACS, EKG management, EMR).

II. Risk Management

• Recommend processes, procedures, or policies to control

• or reduce risk

II. Risk Management

• Apply risk-assessment models or methodologies (e.g., FMEA, root cause analysis).

II. Risk Management

• Participate in incident investigations.

II. Risk Management

• Produce reports that outline findings, explain risk positions, or recommend changes (e.g., SMDA, sentinel event alerts).

II. Risk Management

• Manage recalls, hazards, and safety advisories in use of healthcare technology

II. Risk Management

• Oversee activities directly related to providing services (e.g., scheduled and unscheduled work, project management, customer satisfaction).

III. Operati ons Management

• Coordinate activities of service providers and vendors concerned with the planning, acquisition, contracting, installation, or service of healthcare technology

III. Operati ons Management

• Review financial statements, activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement

III. Operati ons Management

• Develop departmental and/or team policies and procedures, goals, and objectives.

III. Operati ons Management

• Manage departmental policies and procedures, goals, and objectives (e.g., prepare work schedules, assign specific duties).

III. Operati ons Management

• Determine departmental and/or team staffing requirements

III. Operati ons Management

• Comply with regulatory and accreditation requirements (e.g., TJC, ANSI, AAMI, NFPA, OSHA, CAP, AABB, CMS, FDA, FCC, HIPAA, DNV, AOA, ACR, IAC, IEC, NRC, DOH, NEC, CLIA, COLA, MQSA).

III. Operati ons Management

• Report departmental operations performance to other departments or committees in accordance with the MEMP (e.g., environment of care, patient safety, risk management, value-added, benchmarking).

III. Operati ons Management

• Oversee departmental and/or team meetings and communications.

III. Operati ons Management

• Ensure resources are available to complete departmental and/or team activities (e.g., tools, test equipment, supplies, technical information, and training).

III. Operati ons Management

• Review project plans to coordinate project activity.

III. Operati ons Management

• Consult with users, management, vendors, and technicians to assess healthcare technology needs and requirements.

III. Operati ons Management

• Meet with department heads, managers, supervisors, vendors, and others to solicit cooperation and resolve problems.

III. Operati ons Management

• Evaluate healthcare technology proposals to assess project feasibility and requirements.

III. Operati ons Management

• Collaborate with other stakeholders (e.g., IT, nursing, vendors) to manage device integration.

III. Operati ons Management

• Participate in construction planning meetings.

III. Operati ons Management

• Collaborate with other departments on utility maintenance and interruption (e.g., network, telecom, electrical, plumbing, mechanical systems, change management, downtime procedures).

III. Operati ons Management

• Oversee the management of healthcare technology assets, inventory accuracy, backups, security, CMMS, non hospital-owned equipment.

III. Operati ons Management

• Ensure competency of HTM department staff and healthcare technology service vendors.

III. Operati ons Management

• Evaluate the effectiveness of training programs.

IV. Education & Training

• Analyze training needs based on cost, operations, requirements, competency, customer requirements, resources, etc.

IV. Education & Training

• Oversee ongoing technical training and personal development classes for staff members.

IV. Education & Training

• Conduct orientation sessions and on-the-job training for staff.

IV. Education & Training

• Assure availability of training materials, (e.g., service manuals, operations manuals, training media, and other educational materials).

IV. Education & Training

• Collaborate with non-clinical departments on healthcare technology training (e.g., infection prevention, environmental services, supply management).

IV. Education & Training

• Collaborate with non-clinical departments on healthcare technology training (e.g., infection prevention, environmental services, supply management).

IV. Education & Training

• Recommend compensation, promotion, and career path of departmental and/or team staff.

V. Human Resources

• Perform personnel management duties (e.g., employee relations, staffing, conflict management, disciplinary procedures, and performance development plan).

V. Human Resources

• Ensure department and/or team practices are in compliance with state and federal labor laws (e.g., ADA, EEOC, FMLA, NLRA).

V. Human Resources

• Participate in the recruitment, selection, retention, and termination of employees

V. Human Resources

• Conduct performance evaluations of departmental and/or team staff.

V. Human Resources

• Collaborate with labor relations organizations.

V. Human Resources

• Represent organization at personnel-related hearings and investigations

V. Human Resources