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Certain information set forth in this presentation may be “forward-looking information.” Except for statements of historical fact, information contained herein may constitute forward-looking statements. Forward-looking statements are not guarantees of future performance and undue reliance should not be placed on them. Such forward-looking statements necessarily involve known and unknown risks and uncertainties, many of which are and will be described in Smartsheet’s filings with the US Securities and Exchange Commission, and these risks and uncertainties may cause actual performance and financial results in future periods to differ materially from any projections of future performance or results expressed or implied by such forward-looking statements. Although forward-looking statements contained herein are based upon what Smartsheet management believes are reasonable assumptions, there can be no assurance that forward-looking statements will prove to be accurate, as actual results and future events could differ materially from those anticipated in such statements. Smartsheet undertakes no obligation to update forward-looking statements except as required by law.
Smartsheet is a registered trademark of Smartsheet Inc. The names, logos, and images of actual companies and products used in this presentation are the intellectual property of their respective owners and no endorsement or affiliation is implied by their use.
Product Development in Smartsheet
Agenda
● Introductions
● Panelist product development processes○ Pain points○ Solutions○ Tips for implementation
● Q&A
Erica DeMeerleerSr. Customer Success Manager, Retail & Consumer Goods
● Joined Smartsheet in February 2017
● Senior Customer Success Manager and program owner for consumer goods and retail customers at Smartsheet
● 12+ years product marketing/advertising, 7+ years eCommerce
● Seattle, WA
Scott Plocher, PMP, LSSBBProject Manager, Jack Link’s Protein Snacks
● Leader in the Jack Link’s project management office (PMO)
● Manages high-value, strategic projects & programs
● 2.5 years at Jack Link’s with 10+ years of project management experience within manufacturing, printing, ecommerce & CPG
● Minneapolis, MN
● #1 meat snack brand in the US● #4 snacking brand in the US● Facilities in 7 countries● Operating in 50+ countries● The bags of beef jerky produced last
year would wrap around the entire Earth once, over 25,000 miles!
Sarah KeortgeProducer, Magic TCG Studio, Wizards of the Coast
● Manages card and packaging production for 11 languages
● 12+ years with Wizards, all in product development and project management
● 8 months using Smartsheet
● Renton, WA
Alisha AlnessSr. Manager, Product Execution, ILLUME
● Senior Manager of product execution team
● Overall manager of development and execution processes for all segments and projects
● 3 years at ILLUME, 9+ years of project management & product development experience
● Minneapolis, MN
ILLUME is a Minnesota-based company of 200 employees and a leader in the world of home fragrance and personal care.
We are known first and foremost for our design and overall we are a top supplier of private label home fragrance and body care and can be found in retailers such
as West Elm, Madewell, J. Crew & Target.
Illume Brand is marketed worldwide - 4,500 specialty & department stores.We produce over 14 million units annually, and of these, over 3,000
are different skus & formats.
Scaling your Processes with SmartsheetScott PlocherJack Link’s Protein Snacks
Company growth
Project types
MaintenanceChanges to existing formulas,
graphics or packaging
RRTExpedited Product Secondary
Displays
Stage GateFull product formation and
packaging design
PM infrastructure - previous
Project Portfolio
Project Timelines
Portfolio Reports
Portfolio Analysis
Project Trackers
Project Reports
Document Depository
Project Initiation
Form
Project Initiation Project Planning, Execution, & Reporting
PM infrastructure - currentEverything done within Smartsheet!!!
Project Portfolio Project TimelinesProject Initiation Form
The future Portfolio management
Dashboards will allow us to review real-time data and make quick decisions on:
● Resourcing● Financials● Complexity● Project mix● Strategy
BenefitsDecreased non-value administrative workPrevious: 20 labor hours / weekCurrent: 3 labor hours / weekBenefit: 884 labor hours / year (~$43,342.52)
Elimination of 45 MS Project licensesPrevious: $29,700 / yearCurrent: $14,448 / yearBenefit: $15,252 / year
Increased project management capacityPrevious: 107 active projectsCurrent: 144 active projectsBenefit: 34.6% increase
Increased collaboration
Increased communication
Standardization of processes & forms
Single source of the truth
24/7 instant, real-time data
Reduction in clerical errors
Tips for implementingStart simple!
Focus primary effort on creating your project portfolio worksheet -Is the single source of the truth -Every report & dashboard is directly drawn from this worksheet
Use forms to enter information into worksheets -Reduces administrative work and clerical errors
Create templates to standardize documents
Start slow with automation -Users will resist or reject if not properly implemented
Hold training sessions with all users and be available for Q&A
Simultaneous Launch in 11 Languages is No Easy Task!Sarah KeortgeWizards of the Coast
The end product
Challenge: moving from a central PMO model to team producers
Game Design & Dev
Creative
Production - Distribution
Product Team
How we did it
Evaluation & planning Define ownership Design
sheets/templatesInternal
process trainingContinuous improvement
& innovation
Smartsheet implementation
➤ ➤ ➤ ➤
Standardization of key info
Supporting multiple languages
Comments for handoffs
Save time using “Save As New”
Outcome
● We know where every piece of packaging and card is in the development process, in all eleven languages
● We can now work with rolling handoffs
● Faster (and automated) notifications for handoffs and scheduled changes
● Average 25 in-flight projects, and each project has multiple interlinked sheets to support, managed by 6 different producers
● We’re exploring replacement of other systems with Smartsheet
Scaling Org Insights with Control Center
Alisha AlnessILLUME
The ProblemMultiple Tools & Owners & Methods:
no clear operating procedure for product development timing or
communication
no ability to track from kickoff through execution
Project Kickoff:
Done via Email or In-person Meeting
Project Calendar in Excel:
Inconsistencies in formula set up and task
ownership
Project Execution:
All communication & information handled
through multiple unlinked tools and formats
The problem
Multiple tools & owners & methods:
No clear operating procedure for product development timing or
communication
No ability to track from kickoff through execution
Project kickoff:
Done via email or in-person meeting
Project calendar in Excel:
Inconsistencies in formula set up and task
ownership
Project execution:
All communication & information handled
through multiple unlinked tools and
formats
Solution timelineImplementation
2018Implementation
2019Scoping
2017
…
Project intake, approval & creation
Proj
ect t
ools
Project Calendar - Holds all key dates, tasks, owners
RAID Log - Process notes and assigning of misc. tasks and actions throughout the process
Critical Path Report - Quick report that shows on track/off track for critical milestones
Project Dashboard - Program overview
Dashboard examples Project level, customer level, category level
Wins
Track KPIs - on track / off track
Manage to critical path milestones
Early Indicators of potential execution issues
Opportunities for improvement
Implement workflow and automation tools
Launch and onboarding of calendar app
Scheduled dashboards share outs
● Establish detailed requirements for end solution prior to development - understanding of the framework that needed to be built
● Gain cross-departmental input during the scoping process
● Understand that implementation and onboarding needs to be done group by group, and the time needed for each group will differ
● Be OK with launching before ‘perfection’ - there will always be changes and updates along the way. #globalupdates
Implementation tips
Questions &Answers