Certificate III in BusinessBSB30112

A new chapterAt Mathisi, we have helped thousands of students achieve their career goals by giving them the tools

they need to get ahead. Our years of experience have served to aid others and they look to enter and

succeed in the retail and business sectors.

Now, Mathisi is embarking on a new education journey – providing comprehensive specialist online

learning. In partnership with Bookkeeping School [RTO Provider # 32219] , Mathisi [RTO Provider #

31946] is now o�ering more courses via online delivery than ever before.

Whether you are looking to switch to a new professional, jumpstart your career or simply upgrade your

current job – we have a course to suit your needs and lifestyle.

No hidden fees or charges

Our price includes all the materials and support

you need to complete your studies.

Nationally recognised training

All of our courses are accredited and meet

professional licensing or registration

requirements.

Learn at your own pace

All our courses are self-paced, so you’re never

hurried along, and you can never fall behind.

No experience required

Even if you haven’t studied anything for

decades, you’ll be able to learn and apply these

simple courses to improve your life.

Fast assessment turnaround time

No more waiting weeks and weeks for your

results.

Why study with mathisi?

Increasing your skills and knowledge in this area

will allow you play an important role in any

company. Improve your capacity to analyse,

communicate e�ectively, think independently

and thrive in work situations.

This qualification teaches you how process

payroll and accounts, service customers and

allocate resources. You will also learn organise

schedules, create presentations, produce

spreadsheets and documents, process

customer complaints and much more.

Our program trains graduates to:

• Develop enhanced skills in negotiating,

training and questioning

• Use business software to provide word

processing, spreadsheets, presentations and

schedules

• Work e�ciently as part of a team to achieve

business goals

• Identify and respond to workplace system and

procedural breakdowns to resolve issues

• Plan for risks, contingencies and determine

required resources to overcome challenges

• Develop a comprehensive knowledge and

understanding of products and services

• Contribute to planning processes, identify

development needs and seek appropriate

training

• Understand and act upon workplace and

o�ce documentation for business purposes

Certificate III in Business BSB30112

Business covers a wide range of tasks, duties and job roles

Course overview

Potential career outcomes

BSB30112 / BSB30115

online and in-class

up to 18 months*

$1,699

call us to check your

eligibility

upfront or on a

payment plan

please check our

website for start dates

yes

online, telephone,

in-class

customer service advisor

payroll o�cer

word processing operator

data entry operator

typist

general clerk

* varies subject individual learner requirements

course number

delivery mode

course duration

course price

funding

available

payment

options

start date

nationally

recognised

support

available

What do i need to know before enrolling in this course?

How much does the Certificate III in Business cost?

You can view the fees for this unit on the

relevant course page.

How is this course delivered?

This course is o�ered in a blended environment.

This means you will study under the guidance

of one of our qualified trainers in both a

classroom setting as well as through an online

study portal.

After I enrol, how long will it be before I can start?

As soon as your first class is scheduled (in-class)

or when you sign into your student portal

(online).

In class, you will:

• Discuss your assessments

• Interact with your trainer

• Participate in student discussion

Online, you will:

• Access your learning materials and

assessments

• Complete and upload your assessments

• Access your assessment marks and feedback

• Interact with your trainer

• Participate in student forums

• Access student support services

What about Recognition of Prior Learning?

You may have already obtained skills and

knowledge relating to certain areas of this

course. These can be recognised through our

Recognition of Prior Learning process. To find

out more about this process please visit our

website or contact one of our student advisors

to discuss your options.

How long does this course take?

Our course is designed to fit your lifestyle. You

can go through the course as quickly or as

slowly as you like, it’s up to you and your

particular style of learning. Extensions can be

arranged for a small fee.

What support options are available?

During your time with Mathisi, you will have

access to a number of di�erence support

services. These include:

• Learning support: Your trainer will be available

by phone, email or in-class to answer any

queries you may have regarding your course

materials and assessments.

• Student support: The student support team

are the go-to people for any student

administrative issues, including enrolment,

online support and change of student details.

Get in touch with them via phone or email.

• Peer support: You can also talk to fellow peers

if you choose to study in-class. This enables

you to connect with others studying the same

course as you to discuss issues, motivations and

topics.

What sort of training can I expect?

We deliver comprehensive, competency-based

training that emphasizes exercises to build

practical skills, knowledge and confidence. Your

commitment to developing your skills in

business is backed by unlimited email trainer

support and unit materials designed and

delivered by industry professionals with decades

of experience.

What will I receive when I complete my course?

When you successfully complete your course,

you will receive a nationally recognised

Certificate III in Business qualification. Mathisi is

a Registered Training Organisation (RTO

number: 31946). You will receive a certificate

and statement of attainment to demonstrate

your learning within 30 days of course

completion.

Further qualifications?

If you want to undertake further qualifications

after completing this course, Certificate IV in

Bookkeeping or Accounting is a good option to

promote career progression.

What are the requirements for this course?

English requirements

In this course, you will need to read

comprehensive learner workbooks and

textbooks, undertake a range of written

assessments and independent research

activities, and engage in classroom or online

discussions.

Entry requires the successful completion of

Year 10 level English. If you have not achieved

this, you can demonstrate this knowledge by

completing our pre-course commencement

Literacy, Language and Numeracy assessment.

Skill requirements

Students will require some basic computing

skills to complete this course successfully. This

includes:

• Accessing and searching the internet

• Downloading and saving documents from

websites

• Uploading documents through websites

• Participating in online discussions

• Creating, saving and editing Microsoft O�ce

documents

There are no formal education prerequisites for this course. But Mathisi does prefer that you have

completed Certificate II in Business or industry experience in business support roles prior to

enrolment.

Course requirements

Requirements for all users:

Online:

• A modern and up to date internet browser

• Adobe Flash player plug in

• Microsoft O�ce 2010 or equivalent

• Broadband internet connection

• 2GB of RAM

• Adobe Reader XI or equivalent

• Printer and associated software

• Scanner and associated software

In-class:

• Stationary (Blue or black pen only)

• Proof of Australian or New Zealand

citizenship, or Australian Permanent Residency

• Proof of Queensland residency

• Proof of age

• An electronic copy of your employment

resume

• Statement of Results for any prior

Qualifications

If you have your own laptop, we encourage you

to bring this along to your classroom training.

The Certificate III in Business breakdown

The 1 core and 11 elective units in this certificate will help you develop the relevant skills and

knowledge of business needed to perform duties called for in top positions.

Seven elective units must be chosen from those listed below, while the remaining 4 units can come

from any endorsed training package or accredited course – as long as they are consistent with the

with the work outcome, local industry requirements and the qualification level.

Core units

Elective units

Apply knowledge of occupational health and safety legislation in the workplace (BSBOHS301B)

Unit title Unit description

Unit title Unit description

Understand work health and safety acts, regulations and codes of practice, and contribute to achieving compliance with this legislation in the workplace.

Write simple documents (BSBWRT301A)

Plan, draft and finalise a basic document for a broad range of workplace situations.

Design and produce business documents (BSBITU306A)

Design and produce various business documents and publications using a variety of computer applications.

Produce desktop published documents (BSBITU309A)

Design and produce desktop published documents using technical knowledge.

Design and produce text documents (BSBITU303A)

Design and develop predominantly text-based documents using advanced features of word processing software.

Produce spreadsheets (BSBITU304A)

Develop spreadsheets through the use of relevant software using formatting, formulae and chart design skills.

Organise schedules (BSBADM307B)

Manage appointments and diaries for other sta� and supervisors using manual and electronic methods, schedules and other appointment systems.

Build relationships with customers (SIRXSLS303)

Develop and maintain expert knowledge to provide accurate product information to customers, including post-sales support.

Work e�ectively with diversity (BSBDIV301A)

Recognise and interact productively with diversity in the workplace by covering sensitive responses to, and interactions with, all manner of diversity that might be encountered.

Maintain store safety (SIRXWHS302)

Informing and involving team members, monitoring and maintaining a safe work environment, implementing emergency procedures, identifying a need for training and maintaining adequate records.

Deliver and monitor a service to customers (BSBCUS301B)

Identify needs and monitor service provided to customers, using technical advice and support either in short or long-term interaction.

Process customer complaints (BSBCMM301B)

Gain the skills and knowledge to handle formal and informal feedback and complaints from customers, using discretion and judgement to provide knowledge of products, customer service systems and organisational policies to provide technical advice and support.

For full course competency details, visit www.training.gov.au

Why being a Customer Service Advisor is a great career move

The ability to skilfully manage customers when

they have a problem or require help is a key part

of maintaining any company’s reputation. This

position usually o�ers a degree of freedom and

the opportunity to provide creative solutions to

ensure customers are satisfied.

It is also a great way to ‘get noticed’ within any

organisation, kickstarting your climb up the

management ladder.

Studying with Mathisi

How do i get started?

Content

All you need is an internet connection to access your course materials, assessments and

additional online resources. You can also download your workbooks and assessments, so

you can study when it suits you.

Support

Get in touch with the support team or your trainer either in-class or via email. You can also

call support services on 1300 468 007.

Connect

Talk to trainers, assessors and other students by participating in-class. You can discuss

di�cult topics, course specific information or motivation with your peers.

Enrolling is easy

Online: Via our website.

Phone: Call one of our student advisors on (07) 5606 6318 to enrol by phone.

What now?Once we receive your enrolment, we’ll send out a welcome pack immediately and assign you a trainer

- so you can begin your course.

For all of Mathisi’s terms and conditions, including the refund policy, please visit our website at mathisi.com.au.

If you would like to discuss anything course related, please call our student advisors or email

support@mathisi.com.au for more information.

At Mathisi, our mission is to give students a better and more a�ordable learning experience. We want people to realise and change their employment opportunities with the knowledge and skills we provide. Our courses have been designed so students can study anywhere at anytime.

We understand that each and every student has di�erent priorities, so we have designed our courses to fit around your lifestyle.

For more information, call (07) 5606 6318

or go to www.mathisi.com.au

Our courses:

Certificate IV in Bookkeeping*

Certificate IV in Accounting*

Certificate III in Business Administration

Certificate III in Business

Certificate III in Retail Operations

Certificate II in Retail Services

MYOB Training*

Manual Bookkeeping Course*

BAS Unit*

Payroll Unit*

* Delivered in partnership with Bookkeeping School [RTO Provider # 32219]