Upload
martha-stevenson
View
40
Download
0
Embed Size (px)
DESCRIPTION
CEPSI 2000 Manila, Philippines. How Utilities Utilize Computer & Communications System Technologies to Compete in Today’s Environment by Dr. M.L. Chan, ML Consulting Group. Background. Competitive utility environment - PowerPoint PPT Presentation
Citation preview
CEPSI 2000Manila, Philippines
How Utilities Utilize Computer & Communications System Technologies
to Compete in Today’s Environmentby
Dr. M.L. Chan, ML Consulting Group
Background
Competitive utility environment Computer & Communications
System Technologies will greatly help utilities compete
Rationale for C&CST
Reduce capital investment with real-time data (e.g., UG cable, DMS for load leveling)
Improve customer satisfaction (service reliability & unbundled services)
Reduce O&M costs Increase revenue (value-added
services)
Operational Forces
Two forces driving C&CST Internal operations - energy
service oriented External operations - not basic
energy services
Internal Operations
Customer care operations AMR, outage detection, LM, load
survey, theft detection, tariffs AMR the enabling technology C&CST interfaces with other
systems and DBs
External Operations
Outside of normal energy services (e.g., EINS, facility monitoring, ISP, e-commerce)
Information presentment services Revenue generating
C&CST Investment Decisions
C&CST need to support both internal and external operations
Both operations create a business case for C&CST
A strategic investment decision
Interface with Other Systems
Stakes in the ground - existing systems and DBs
Functional and information flow requirements due to Internal & external operations
Internal Operations Interface Requirements
CIS, Customer Tracking System, Billing System, Business System and Load Management
AM/FM/GIS, Mobile Computing, OMS, WOMS, IVR and Call Centers
SCADA/DA/FA and Power Management
External Operations Interface Requirements
Web portals Fire, Police and Emergency Alarm
Dispatch Centers Backup to customer process
control and SCADA systems
Integration of Automation Islands
Data flow among islands critical for these internal & external operations
Technologies could include client-server architecture, object-oriented programming, XML, LAN, broadband comm., & distributed intelligence devices
Conclusions
Need C&CST to thrive in competition
Choice of technologies depends on which internal and external operations