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Development momentum builds
AcceleratedGrowth
Recipients recognised for their big-heartedness
Big heartedawards
11
Residents’ and sta� news from
MOREINSTORE
14
April 2017 / ISSUE 01
CEOGlen Sowry’s first year
02
03 metlifecare.co.nz
CEO Glen Sowry shares his reflections on his first year
As I celebrate my first anniversary as CEO of Metlifecare, I have been taking a look back on the past year. It’s hard to believe it’s been 12 months since I started on my Metlifecare journey – visiting all our villages over a two week period. At the time, I was impressed and energised by the welcome I received and the genuine respect everyone had for our residents. What also struck me was the pride in the uniqueness of each village, which continues to be a key di�erentiator in the market – our villages truly reflect the communities they are part of and we know this is one of the key attractions for new residents.
What a year it’s been. We completed The Orchards, opening our first care home in a decade; had record participation and a record result in the annual sta� engagement survey; launched our core strategic priorities for the next few years; made a huge impact in the market with our refreshed brand; engaged guest chef Simon Gault to help us significantly enhance our food and dining o�ering and maintained a strong and sustainable commercial performance.
It really feels like momentum is building in our business on the back of our sustained focus on our three core strategic goals of Customer Experience, Commercial Intensity and Accelerated Growth.
All of this success has been due in
large part to the passion and dedication of 1,000 Metlifecare sta� across our 24 villages who put the best interests of our residents first. With a strong financial foundation and a highly engaged team across our company, we are well positioned to di�erentiate ourselves from our competition.
Looking ahead
As I reflect on my first year, I’m very happy with our progress, but I’m more excited about what’s still to come. We’re having an impact in the market and I believe Metlifecare can continue to evolve into an increasingly innovative and dynamic organisation.
Evidence of this is our partnership with Simon Gault to drive our focus on enhancing the food and dining experience in our villages and the development of Customer Service Standards will serve as a guide for how we redefine and shape our focus on further lifting the customer experience.
I’m very much looking forward to fulfilling even more potential at Metlifecare. Our ultimate success will be determined by the quality of the ex-perience we create for our residents – current and future.
And that’s exactly how it should be.
F R O M T H E C E O ’ S D E S K
M O R E I N S T O R E M A G A Z I N E
Contents:
Page 3From the CEO’s desk
Page 4News
Page 6Happenings
Page 10Milestones
Page 11Big Hearted Award
winners
Page 12Rebrand makes an impact
Page 14Accelerated growth on
track
Page 18Compliments
Publisher PlusOne CreativeDesign Radiation
Editor Dominique Crikemans
For all editorial enquiries, please contact the editor at [email protected]
Metlifecare’s More in Store magazine has a distribution of 6000 and is
available online at metlifecare.co.nz
PO Box 37463, ParnellAuckland 1151
metlifecare.co.nz0800 909 303
/metlifecare
04
Simon is on board as guest chef to enrich the food and dining experience in our villages. Working alongside our own qualified chefs and kitchen teams across our villages, he will introduce his unique take on popular classic dishes incorporating fresh ingredients and seasonal produce to create signature dishes bearing his name.
Several hundred residents got a taste of what’s to come when Simon brought his unique culinary flair to front cooking demonstrations at several villages in March and April.
... with a little help from our friend Simon Gault. Our partnership with one of the leading lights in New Zealand’s culinary scene, chef Simon Gault is shaping up to be very popular with our residents, their families and friends, and our staff.
We’re getting serious about food...
M O R E I N S TO R EA P R I L 2 0 1 7
05 metlifecare.co.nz
Two Metlifecare villages are the first retirement villages in New Zealand to achieve a 6 Homestar Built rating – a rating that certifies the health, e�ciency and sustainability of homes which is awarded by the New Zealand Green Building Council.
The company was recognised at the annual Green Property Summit in Auckland on 28 March for its Glenfield village, The Orchards, which was completed in September 2016.
Metlifecare’s newest village, Greenwich Gardens in Unsworth Heights, has also achieved the 6 Homestar Built rating for its completed villas, and the 6 Homestar Design rating for its apartments currently under construction. Once completed, the apartments will be eligible for the Built rating.
The ratings are an important acknowledgement of the focus Metlifecare is putting into understanding and meeting the needs of existing and future customers, along with future- proofing villages by building more environmentally focused buildings says General Manager Property and Development Charlie Anderson.
Metlifecare residents are also benefiting from the construction of features that significantly improve energy e�ciencies, including solar water heating, rainwater tank systems, thermal insulation and energy e�cient heat pumps. Factoring in energy e�ciencies when developing new villages means there is a heavily insulated thermal envelope in each home resulting in a healthier environment and lower energy costs for residents.
We congratulate theMetlifecare Senior New Zealander of the Year 2017, Sue Paterson ONZM
Metlifecare acknowledgedfor sustainable builds
Sue is a living legend in the dance and arts sector in New Zealand from her beginnings with Limbs Dance Company. Since those early days, Sue has led the Royal New Zealand Ballet Company and most recently, was Executive Director of the New Zealand Festival.
Sue has inspired generations of Kiwis with her enthusiasm and brilliance as an arts manager, delivering hugely successful festivals including New Zealand Festivals, Jazz Festivals, Lexus Song Quests and the exceptionally successful Edinburgh Tattoo. Sue’s work over 40 years has had a lasting impact on New Zealand’s art and cultural scene - she is a true taonga of the arts, a passionate woman of influence and a proud New Zealander.
N E W S
Connall Townsend, Chief Executive of the Property Council New Zealand, presents Metlifecare General Manager Property & Development Charlie Anderson with a plaque at the Green Property Summit.
06
Residents across the Metlifecare family of villages spent St Valentine’s Day celebrating the good things in life – loved ones, family & friends, good food & wine, dancing, and new experiences.
W A I T A K E R E G A R D E N S
C O A S T A L V I L L A S
Waitakere Gardens’ residents enjoyed their annual St Valentine’s Day dance.
T H E O R C H A R D S
The Orchards’ care home hosted a pop-up St Valentine’s Day restaurant. Three couples celebrated 186 years of marriage between them!
7 S T V I N C E N T7 St. Vincent residents enjoyed a day at Brick Bay Sculpture Park and Vineyard in Snell’s Beach.
W A I T A K E R E G A R D E N S
Waitakere Gardens’ residents, their families and friends enjoyed a St Valentine’s Day dinner at Opanuku café.
H I L L S B O R O U G H H E I G H T S
Hillsborough Heights’ residents enjoyed a ‘secret appreciators’ board where they wrote messages of acknowledgement to friends, neighbours, sta� and family. Care home residents at Coastal Villas
celebrated with chocolates and flowers.
H A P P E N I N G S
M O R E I N S TO R EA P R I L 2 0 1 7
07 metlifecare.co.nz
Residents and staff got their green on to celebrate St Patrick’s Day on 17 March.
G R E E N W I C H G A R D E N S
H I G H L A N D S
C R E S T W O O D
W A I T A K E R EG A R D E N S
H I B I S C U S C O A S T
08
The Henderson Bowls Club hosted an inter-village bowls tournament in February. Teams from six Metlifecare villages played, with a team from The Poynton the eventual winners. Congratulations, and please get in touch with the editor if you have a team keen to play next year.
Metlifecare staff took part in the annual Round the Bays fun run on 5 March along the Auckland waterfront to St Heliers Bay.
H A P P E N I N G S
M O R E I N S TO R EA P R I L 2 0 1 7
Do you have a story, event, milestone or
celebration to share?
If you’ve got a story or event to share that you’d
like to see featured in this Metlifecare magazine,
please email your stories and photos to:
[email protected] or send them to The Editor, More in Store Magazine,
PO Box 37463 Parnell, Auckland 1151.
09 metlifecare.co.nz
Residents at Greenwich Gardens have been busy creating poppies to craft something beautiful for ANZAC Day commemorations. With hundreds of knitted poppies, residents are creating large wall hangings to hang in the atrium on ANZAC Day.
Guest chef Simon Gault brought his unique culinary flair to front cooking demonstrations at several villages in March and April.
G R E E N W I C H G A R D E N S
C U L I N A R Y D E M O N S T R A T I O N S D E L I G H T R E S I D E N T S A N D S T A F F
W A I T A K E R E G A R D E N S
P I N E S O N G V I L L A G E
Blindfolded taste challenge using dry ice at Pinesong village
P I N E S O N G V I L L A G E
Pinesong resident Morag Campbell helps Simon put his Caesar Salad together
W A I T A K E R E G A R D E N S
Residents pack out Waitakere Gardens’ atrium for the event
Waitakere Gardens’ café assistant Terence Wallace-Malloy and café manager Dinesh Kanagaraj with Simon Gault
R E S I D E N T S G E T C R E A T I V E F O R A N Z A C D A Y C O M M E M O R A T I O N S
10
M I L E S T O N E S
Coastal Villas celebrated its 20th birthday in March with a champagne breakfast, a cocktail party and special guests.
Metlifecare’s newest completed village, The Orchards, celebrated with a party in March.
M O R E I N S TO R EA P R I L 2 0 1 7
Resident Chair Win McCormack cutting The Orchards’ cake
The Orchards’ Maintenance Manager Adwin Singh and Receptionist Roz McNeill
The Orchards’ resident John Watts and Customer Transition Manager (and former Sales Executive at The Orchards) Karen Stewart
11 metlifecare.co.nz
Our Big Hearted Award recipients for the latest quarter are recognised for their loyalty, big-heartedness and support of
not only our residents, but of their colleagues.
Big Hearted Awards
Glenys PetersonActivities Coordinator at
Dannemora Gardens
Five residents submitted nominations for Dannemora Gardens Activities Coordinator Glenys Peterson. All nomi-nations praised Glenys for giving up her time on weekends and for ensuring residents have such wonderful trips to enjoy together. Several residents noted how considerate and caring Glenys is to those that have mobility issues.
Lynne PerryHome Support Worker
at Bayswater
Several residents nominated Dennis and Nor jointly for their huge e�orts, working tirelessly and cheerfully for the last couple of months while the team’s been one man down. Special mention was made of the number of times the men have to move and re-organise furniture in the lounge to accommodate residents’ activities and entertainment, without complaint. Nor has also been filling in as bus driver, leaving Dennis as the only maintenance person for the village. Residents wanted the two recognised for the loyalty and immense goodwill they always show to the residents of Highlands.
Lynne has excelled in her work, continuing to drive business opportunities. Her passion for her work and her positive attitude has shone through via the compliments that have been passed on from Bayswater residents.
In addition, village manager Dave Hayes nominated Lynne for her high standards of work and passion for her role which is unmatched. Lynne can be very proud of her achievements and the level of excellence that she brings to her work.
Dennis KingstonMaintenance Supervisor
at Highlands
Nor CentenoMaintenance Person
at Highlands
Janyce GallichanEA to Chief Executive Officer
Janyce goes over and above to help ensure that support o�ce runs smoothly - from solving the day to day concerns of support o�ce sta� to pulling together everything required to arrange o�ce events. Janyce can be proud of her passion for inclusiveness and for going the extra mile in consideration of her support o�ce colleagues’ wellbeing. Everyone in support o�ce is very fortunate to have Janyce looking out for us and we do appreciate the extra work she does on top of her extremely busy role.
Know someone who’s delivered an
exceptional service or experience?
Metlifecare sta� are nominated by their
colleagues, managers and residents for a monthly Heart of Gold Award for going above and
beyond to truly deliver an exceptional experience to
our residents and colleagues. We recognise all Heart of Gold Award winners in villages and
in support o�ce.
If you’d like to nominate someone, please talk to
reception.
12
Metlifecare’s new look makes an impact
Most villages are using their new logos after a comprehensive campaign to ask residents and sta� what makes their village unique. You’ll start to see your village logo in advertising, on your stationery and village vans and other vehicles.
The next stage of rebranding includes re-designing reception signage and updating village entrances. The entrance to each village is an opportunity to make a statement about each village’s unique personality, while o�ering a Metlifecare welcome to everyone who comes through it. While creating consistency across villages in terms of design, we’ll work with each village to ensure entrance signage fits well within the landscape and aligns with the story of the village.
Our new branding has only been in the market for a few months, and
is already turning heads. Since November 2016, Metlifecare’s new
imagery and advertising has been seen in newspapers, on brochures,
on billboards and bus backs.
2
1
M O R E I N S TO R EA P R I L 2 0 1 7
13 metlifecare.co.nz
New village brochures will reflect the village logo and imagery
2
2
Metlifecare launched its new look on buses in Auckland and the Bay of Plenty in November
Village entrances present the perfect opportunity to make a statement about the uniqueness of each village
Village vans and other vehicles also get the re-brand treatment
5
5
You’ll see our refreshed brand in print media
1
3
3
4
4
4
14
M O R E I N S TO R EA P R I L 2 0 1 7
15 metlifecare.co.nz
Metlifecare’saccelerated growth
programme on trackMetlifecare’s accelerated development programme in high-growth, strong-
yield locations is driven by a clear land acquisition strategy and optimised
supply chain management and construction delivery.
In the last year, momentum in our development portfolio has amplified and we are on track to deliver 229 units in the current financial year. Despite detailed investigations conducted on a number of potential sites, Metlifecare has not purchased any land so far in the current financial year, preferring to ensure any acquisition meets our investment criteria which includes demographics, median market pricing and growth rates. However, the company remains focused on a land acquisition this calendar year. Work continues towards achieving a resource consent for the development at Red Beach.
Looking ahead, Metlifecare is on track to deliver over 200 units and care beds in the 2018 financial year.
16
Stage six in our newest village, Greenwich Gardens in Auck-land’s Unsworth Heights, is well underway, with 38 independent living units under construction, due for completion in mid-2018. Sixteen care apartments are due to be completed in June 2017. Greenwich Gardens’ new care home, o�ering a full continuum of care, is due to be completed in June 2017 in with 48 care beds. The care home’s design is boutique-style with a smaller number of rooms and more home-like, intimate environment to ensure a quality experience. Residents will live in pods of 12, with shared dining room, kitchen and lounge.
In Mount Maunganui, construction is progressing on Somervale’s new care home. The 69 care bed home and 16 serviced apartments will provide care in a state-of-the-art environment that eschews the traditional institutional model of care home. Somervale’s care home, scheduled for com-pletion in October 2017, has been designed as an integrated homestead model, where each resident pod of around 12-16 residents has a shared
kitchen, dining room and lounge to create a home-like environment. The homestead model is designed to encourage greater interaction between residents and provide a more homely, private and dignified environment to share time with family. The finishing touches to residents’ meals will be done in the pod kitchens and residents in pods dine together, creating a more intimate and home-like experience.
Somervale
Greenwich Gardens
Accelerated growth
M O R E I N S TO R EA P R I L 2 0 1 7
Somervale’s care home under construction. Artist’s impression The pod interiors
17 metlifecare.co.nz
At Papamoa Beach Village in the Bay of Plenty, the construction of 31 villas in stage four scheduled for comple-tion mid-2017 is progressing to plan.
Construction work continues at Kapiti Coast’s Coastal Villas. As well as the four stage three villas under construction, regeneration work is underway to re-clad a number of villas in the village. Both projects are progressing well, with the four new villas scheduled for completion in June 2017.
Oakridge Villas in Kerikeri will have six new villas in June 2017, with another 13 scheduled for completion soon after Christmas. The remaining 16 villas will be finished by June 2018.
The development of the new Manukau apartment building at Pinesong is progressing well since demolition started in January. The new building is scheduled for completion in mid-2018.
Papamoa Beach Village
Coastal Villas
Oakridge Villas
Pinesong
New villas at Papamoa Beach Village
Infrastructure works at Oakridge Villas
New villas under construction at Coastal Villas on the Kapiti Coast
18
M O R E I N S TO R EA P R I L 2 0 1 7
C O M P L I M E N T S& C E L E B R A T I O N S
A letter of thanks from the Highlands’ Residents Association Committee to Julie Pelling, Village Manager.
Dear Julie,
The committee has asked me to express to you and
your staff their appreciation of [the] terrific afternoon
we had with our Children and Grandchildren at the
Children’s Afternoon held last Friday.
The event was well organised and the various activities
was well run and interesting, we particularly liked the
face painting, the Clown, paper making session and of
course the food.
So once again, please thank your staff and the
residents who assisted, on putting on a marvellous
afternoon.
Regards,
Highlands’ Residents Association Committee.
19 metlifecare.co.nz
I just wanted to thank you for all of your help and assistance with this.
My grandmother moved in yesterday and while I have not had a chance to visit yet, I will be doing so this weekend. I have already heard though that the welcome she received was fantastic and the staff extremely welcoming. At such a stressful time, it really is heartwarming to know that she has made the right move and will be very well looked after by the team there. Thank you again for all of your efforts on this and to all those involved. It has been very much appreciated.
A letter of thanks from a new resident’s family member to Ruth Scandrett, Greenwich Gardens’ Village Manager.
Moroccan Freekeh Riso�o with green beans and oven
roasted Akaroa salmon
FREEKEH RISOTTO:2 cups of cracked Freekah grains2 Tbsp cocavo oil3 Tbsp Moroccan seasoning¼ tsp salt/ herb salt5 cups of Simon Gault Home Cuisine vegetable Stock 1 orange
GREEN BEANSGreen beans or asparagusHerb saltButter
OVEN ROASTED AKAROA SALMON:160 grams per personAkaroa salmon fillet skin on pin boned and portioned Simon Gault Home Cuisine Moroccan seasoningFreshly ground black pepperExtra-virgin olive oil
- SERVES 4 -
To make the Freekeh: Place all ingredients into a heavy-based saucepan and bring to a boil, reduce heat to a simmer and cook covered for 15-20 minutes or until tender.
Blanch the beans in lightly herb salted water until tender. Cool briefly in iced water.
Before serving reheat the beans in a saucepan with a little butter, salt and freshly ground black pepper.
Preheat the oven to 200°C
Season salmon with Moroccan seasoning and pepper. Place salmon, skin side down, on a non-stick baking sheet or in a non-stick pan with an oven-proof handle. Bake until salmon is cooked through, about 8 to 12 minutes.
To serve: divide the freekeh risotto between the plates, top with green beans and a piece of roasted salmon. Using a microplane grate fresh orange zest over the top of the dish.