CentreonStrategiesforPublicandCivilEntrepreneurs

www.publicspace.nl

@stevendewaalDr.StevenP.MdeWaal

DisruptiveCitizenship

LectureManagementeventsSweden,7February2018

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Mission ’Winning strategies for the common good’. Open non-ideological inquiry, active international outlook for best practices and interdisciplinary approach. The main mission is promoting active citizenship and social entrepreneurship in public services

ThinkNetwork ThinkTank has evolved into a Think Network. Prominent executives, academics, opinion leaders and decision makers operating in strategic frontiers of public/private corporations

PublicSPACEFoundation(since2002)(www.publicspace.nl/English)

Opinion, blogs and archive on website Core Concept since 2002

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Outline

1.   Commonknowledge:disruptionisthecurrentmostimportantstrategicphenomenoninmarkets

2.   Surprise:sametechnologieshavealsoandalreadydisruptiveimpactonpoliticsandpublicservices:riseandpowerofDisruptiveCitizenship

3.   Strategicperspective:disruptiverevolutionsinpublicdomain4.   Bigimpactonleadershipinmunicipalities:tobeexploredbyyourself!

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Commonknowledge:disruptionasa

strategicphenomenoninmarkets

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Mostimportantstrategicissueinmarkets:disruption

•  Recentdefinition:Riseofnewandunexpectedcompetitors,fromoutsidecurrentmarket,innovativeinandthroughtheirdirectaccesstoandexchangewithcustomers

•  Commonconclusionuntilrecent:CEO’sseeitlatest.Firstphase:denial,ignorance,defensive(seeminglyrational)critique.Afterthat:surprise!Thisisproofofrealpowershift

•  Directexchangeandrealtimeinformation&communicationiskey•  Economyandcompetitiondominatedanddictatedbyplatforms•  Competitionbetweenplatformsison:

sympathy,belonging,community-feeling,hands-onservice,feelingofbeing‘incharge’andeasytoolsforself-steering

•  Themarketnowteachesitscustomersthesevalues&attitude

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Platformeconomyhasalreadywon:

AlsoThemeIssueofHarvardBusinessReview,April2016

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Whatcustomerslearntoexpect•  Directrealtimeexchangeofprivateassets(Airbnb,Uber)•  Directexchangeofpictures,movies,prices,references,

reputations(Booking.com)assupportintheirpersonalchoiceanddecisionmaking

•  Reputationoffirmsandownershipofassetsnolongeradvantageinthisexchange;mistrustin‘bought’expertiseandinformation,moretrustinpeerreviews!

•  Newnameofpublic/privatebattle:personalownershipofpersonaldata

It’snotjusttechnology,itisasocial-technologicalrevolutionIncreasedself-managementandpower:information,knowledge,friends,alliesandcolleaguesavailableinrealtimeatyourfingertip(Feelingof)directobservation,directinformation,directchoice

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Mainnewpower-sourceofcivilsociety:Independent&DirectChannelRevolutioninpersonalICT(Information&Communication&Media):•  Smart Enormous,stillincreasingcomputingpower•  SmallandMobile Closetoperson,alwaysathand•  Notjustdata,allmedia Realtimevividactualobservation-andface-contact•  Massuseand(!)soexpected Connectionanyplaceontheearth,anytime•  Platforms DevelopandsupportexchangeservicesAnewandindependent,localandglobal,ICTandmedia-channelof,toandbetweencitizens.Noselection,reframingorcensorshipoutsidecitizensthemselvesandalgorithms!Getusedtothenewmanipulation:bubblesinsteadoftheoldandnowdistrustedfilters(politicians,experts,professors,journalists,PRindustry).

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Powerofdisruptivecitizenship

New leadership for the public cause: Civic, Industry, Government and Community

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TheDisruptiveCitizenIt’snotjusttechnology(‘stupid’),it’spower-andinformationtoolsandtheirimpactonmentality!a.   Shiftinrealpower:data,knowledge,communication,peer-reviews,peer-

organizationb.   Shiftinmentality:Ipersonallycangatherinformationandopinions,steer,choose,

organize,manageandconsultpeersPublicserviceshavemoretimetoadjustbytheprotectionofstate,laws,publicfinanceandlobbiesNotsustainable:-  Traditionalpoliticswilllearnquickly:nore-electionwithoutlisteningtothenew

publicpower-  Customersofpublicservicewilldemandchangeandchoice;haveadirectand

publicchanneltovoicetheiropinions-  Publicdebateandreputationinthesedirectchannels

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Myintroductionof‘DisruptiveCitizen’inDutchFinancialTimes[August2015]

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Illustrationsofthepowerofthenewdirectcitizen’schannel:

A.Politics&directdemocracy

B.PublicservicesC.Civilsociety

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A.Politics:DisruptionofDemocracy•  Indirectdemocracyisoutdated:tooslow,toomuchpolicies,notpersons,selection

ofprofessionalpoliticiansnotpublicenough.Urgentneedformoredirectdemocracy

•  ‘Behind-the-door’-powergamesneedtorethinktimingandrhetoricsinpublicdebateanddirectchannels

•  Personality(biography,emotions,style)anditsconsistencywiththemessageofpoliticiansiscrucial(ethosandpathos)*,becauseofmediaatyourfingertip,directobservationbycitizens.Alsothemainreasonvotersincreasinglylookattheatreperformanceofpublicleaders!

•  Attentionandaddictiontoactualinformation(includinggossip,fake-news)leadstodiminishingloyaltiesandspontaneouschoice

•  Muchlessimportantareclassicalcriteriawithinprofessionalcommunityofpoliticians:expertise,network,negotiationskills,reasonableattitude(HillaryClintonwasbetterinallofthem!)

* BacktoAristoteles:threerhetoricalelements:Ethos(visibleandconsistentconnectionbetweenspeaker,subjectandmessage),Pathos(appealonPublic)andLogos(rationalargumentation)

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MyintroductionofDisruptionofDemocracyinDutchFinancialTimes(20January2018)

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Proofofnewmediaarena

VictoryTrump:Step1: FamousonTVandsocialmediaStep2: NewspapershadtofollowStep3: Republicanpartyhadtofollow

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Stillstrongercase:victoryMacronStep1:Initiateanewparty,5monthsbeforeelectionStep2:Bigelectoralvictorywithnewlistofpoliticians,avoidingprofessionalpoliticians

Mainexplanation:swarmbehaviourinelectorate,beforetheelections,madeclearthroughdirectexchangeofunbiasedopinions,thatsupportforcurrentpoliticalpartieswasgone.SovotersknewtheirpersonalvoteforMacronwouldnotbelost.

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We’reinthemiddleofanageolddiscussionaboutdemocracy

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Dutchexamples:usingdirectchanneltocitizensmuchfurtheronlocallevelthannational

Start:justaskinginformation:

Then:traditionalapproachasacustomeraboutservicequality*:

Firststepsareofcourseonthepoliticalsafeside:Finally:askcitizenstoparticipateinpoliticaldecisionmaking:

* UsingICTtoolstoservecitizens.Modernparadox:biggerdistancebecauseanonymousbureaucracyhidesbehindautomatedandthusbetterwalls

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BigimpactonmunicipalitiesOLD NEW Citizenaspassiveparticipant:InformationandTell/sell

Citizenasactiveparticipant:Co-producingvisionandpolicies

Transparancy(afterdecisionsaremade) Dialogueindecisionmakingprocess

Accountability,inofficialdemocracy Accountability,directlytocitizens

Citizenasclient:Servicedeskandcomplaintshandling

CitizennotjustclientsPersonalhelpincomplexnavigating

Citizenaspartnerforthepubliccause:signals,helpquestionsand-offer,cooperativesandcommonsforcaring

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ICTfixescurrentdeficitsofdemocracy

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Possiblenextstep:CityasCommons*

•  Introduced,analyzedandstudiedbyElinorOstrom,firstfemale‘Nobelprize’winner(2009):selforganizingandselfgovernanceofcollectiveofusersofacommonresource.Partsofcitiesareacommonresourceforinhabitants.

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B.PublicServices

PublicServicesarestilldelayingimpactbyusingprotectionofstate,lawsandlobbiesNotsustainable:traditionalpoliticswilllearnquickly:nore-electionwithoutlisteningtonewcivilchannelandpower1.   Need/DemandforCo-ProductionandCo-creation;nolongerjustvoiceandpassive

consumerservice,butco-choice,co-production,partneringwith‘amateur’-cooperatives

2.   Reputationbasedonpeer-reviewsondirectchannel,bethere!3.   Monopolyisgone:civilinitiativesandcooperationsareheretostay;simple

supplysideattitudewon’twork4.   Qualitystandardsarenotonlybasedontechnical/professionalandbureaucratic

paradigm,addpeer-reviewandreputationNEWCIVILLEADERSHIP

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Tryingtostopnouse,technologystronger

Mainscenarioforcurrentsupplywillbegridfunction:co-production,partnering,emergencybackup,facilitatingofcivilinitiative

©TheEconomist

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C.CivilSociety

•  Peoplearemoreinsolidarityandhelpfulthanexpected,mainlyifhelpisasked,publiclyneededandsupportresultisvisible

•  Peoplenowcanorganizethemselves:notonlytraditionallyincollectiveprotesttopoliticiansandpublicservices,butalsotheirownservices

•  Biggestquestion:inpartnershiporincompetitionwithcurrentprofessionalpublicservices?

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Co-productioninneighbourhoods

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Thepositivesideofpowerfulswarmbehaviour:windmillsinitiatedandownedbycitizensgrowmuchfasterthangovernmentmanagement

DutchPlanningAgency:In2012installedwindenergyinGermanyincivilhands50%,intheNetherlandsatthattime4%.Impactstillincreasing:graphshowswindenergysituationEU2015

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Co-ProducingSafety:

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MainimpactoncivilservantleadershipPowerofdisruptivecitizenshipwillcomecloserandchangerolesbetweenpoliticalexecutivesandcivilservants•  Frontlinecivilservantsneedmuchmoredecisionpower

intheirinteractionwithcitizens•  Who(politiciansorcivilservants?)knowscitizen’s

opinionsbest?•  Howtoprovokeandevaluatethisinformation?Howand

whotoinfluencewiththeseopinions?•  Bureaucraticattitudeininteractionwithcitizenschange

tocommitmentandvaluedrivencharacter•  Morepartnershipbetweengovernmentswithsocietal

actions?•  Howtochoosebetweencivilinitiatives?Andbetween

themandcurrentpublicservices?