CENTRE FOR INNOVATIONS IN PUBLIC · PDF fileCENTRE FOR INNOVATIONS IN PUBLIC SYSTEMS ... documents Do site inspection ... PPP Model 1 –Scrutiny Fee Paid By ULB (Currently at Indore)

CENTRE FOR INNOVATIONS IN

PUBLIC SYSTEMS( Innovative Practices in Urban Governance

in association with SPIPA, Ahmedabad)

26 August 2014

Automated Building Plan Approval System (ABPAS)

Project Background

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The building plan approval process relates to the issue of permission for the construction of buildings based on specific set of rules and regulations.

Initially…Most of the building plan applications and drawing plans were submitted manually in paper format. All

the processes related to scrutiny, approval and rejection were carried out manually.

Objectives for ABPAS

Improvequality

Easier AccessImprove

Efficiency Transparent & Citizen friendly

Current Building Permission & Control Practices

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Applicable rules & Regulations

• Approved Colony Layouts

• City Master Plans

• Bhumi VikasNiyam 2012

Applicants

• Architects

• Engineers

• Structural Engineers

• Supervisors

• Town planners

Building Permission

• Drawing Verifications

• Document Verifications

• Site verification

• Payments

Building Control (Plinth/ Completion/ Occupancy)

• Document Verifications (If any)

• Site verification

• Payments

For building height Above 12.5 mtrs

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Document Validation & Verification (6 Working Days)

Site Inspection (6 Working Days)

Drawing Scrutiny (8 Working Days)

Payments at Single Window (3 Working Days)

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Application Hard copy submitted to Single window

Overview of Building plan Approval Prior to ABPAS

Process Flow

ISSUE OF FINAL CERTIFICATE (in 3 days)(TOTAL – 26 Working days)

Verifying hard copies of documents

Do site inspection and compare with site Plan

Manual Scrutiny of Drawings

Payments by Cash/ Cheque/ DD.

Resubmission

Total 26

working days

Slow and error prone manual approval process

Impact

Issues & Challenges in Manual Process

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• Errors and variance in

evaluation

• Loss of revenue

• High number of

Lokayukta/ RTI cases

related to plan

scrutiny

• No measurement of

efficiency.

Corporation

• Loss of confidence• Likelihood of corrupt

practices • Needed to visit offices

physically for status

updates

Citizens

• Status tracking of

application is a

cumbersome process

• Decentralized

application

submission process

• Lack of transparency

• Historical application

data/ MIS not readily

available.

Architects/ Builders

AutoDCR® - High level workflow for Building Plan

Approvals

DOCUMENT VALIDATION & SCRUTINYScans documents & attachments.

SITE INSPECTION (Manual Process)

DRAWING SCRUTINY (Max 15 Minutes)AutoDCR checks compliance to DC Rules & produces Report

PAYMENTS (1 Working day)Demand note generation to architect/ Citizen and payment

realization

ISSUE OF FINAL APPROVAL CERTIFICATE (Immediate)

TOTAL MAX. 3 DAYS FOR - G+1, RESIDENTIAL CASES, UP TO 2400 SQ. FT. MAX. 18 – 21 DAYS FOR OTHERS

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PAYMENT GATEWAY

INTEGRATION

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Resubmission

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• Reduced Public Capital Investment

• Project managed by highly skilled resources

• Onus of success and implementation lies with vendor. PPP model

• Complex Rules and interrelated, Interpretation may vary.

• Now everyone follows same process using system

Uniformity and standardization

• Enhance citizen services through efficient, responsive and transparent e-governance systems

• Showcasing best practicesGood governance

• Digitized data management

• Timely deliveries

• Standard Procedures

Better quality of services

• Every Process with fixed time limits

• Early alerts through SMS / Email / WebAccountability

And many more…

ABPAS Key reforms

ABPAS Key Achievements

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Processes Before ABPAS Percentage efficiency

improved (After)

Accepting Permission Applications Online by Applicants Manual 100 % Achieved

Permissions for the cases G + 1/ 2400 Sq. ft. (Almost 55 % of

cases comes in this category)

10 – 15 days Maximum 3 days

Permissions for the cases other then G + 1/ 2400 Sq. ft. 30 days Maximum 21 days

Providing Alerts (SMS / Email based) on delay of proposal on

desk

NA 100 % achieved

Providing Proposal status online and through SMS NA 100 % achieved

Providing Commencement certificate (CC) with approved

drawings online

Manual 100 % achieved

In next phase planned to provide

Digitally signed copies of

certificates.

Providing Citizen search for status of any building approved

with in IMC limit

NA 100 % achieved

Providing Training on system to all stake holders including

external agencies like Architects

NA 100 % done

• First Come First Serve

• Self Service facility resulting in lesser iterations

• Notifications & alerts through SMS / eMails

• Online submission and status tracking bringing in transparency

• Anywhere & anytime access

• Eliminates Human Errors

• Simplification of procedure and process

• Status of acceptance/ rejection could available on real time basis.

• Information of approved proposals are available online

Benefits to Citizens

Benefits to Corporation

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• Uniform interpretation of rules and regulations

• Accuracy in area & Fee calculations.

• Reduction in litigations.

• Escalation of Alerts on unnecessary delays [MIS, SMS & Email].

• Reductions in complaints against corporation in Lokayukta and EOW (Economic Offence Wing)

• Generation of regular MIS report & evaluation of workforce efficiency.

• Cases are not getting permitted on Illegal colonies.

• Storage and archival of all digitized data records.

Statistics – Indore Municipal Corporation

12Indore Municipal Corporation

Before ABPAS System After ABPAS System

Number of Users Architects – 250Employees – 65

Citizens – No Access Applicants – No Access

Architects – 365Employees – 54 (Recently 29 villages added)

Citizen – Anybody can track there fileApplicants- Anyone can submit and track application

Total scrutinized and approved

Up to 2400 Sq. Ft. , Residential, G+1 Casesapproved in maximum 3 working days.

Other cases which were approved in maximum 18 – 21 working days.

1 Jan, 11 to 31 Dec 11 3861 2113 (54% of cases) 1748Residential – 1621Commercial – 89Others- 36

1 Jan, 12 to 31 Dec 12 3932 2071 (52% of cases) 1861Residential – 1753Commercial – 82Others- 24

1 Jan, 13 to 30 Nov 13 4248 2139 (51% of cases) 2109Residential – 1664Commercial – 328Others- 117

1 Jan, 14 to 30 June 14 2320 829 (35% of cases) 1491Residential – 1091Commercial – 269Others- 131

We will not stop ourselves - Other Key reforms

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• Integration with other departments and with Central government agencies

• Energy Conservation Building Codes (ECBC).

• Site Inspection Using Mobile Devices.

• Integration with GIS

Recognitions

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Best Innovative technology Award and appreciations given by Department of Information Technology, Govt. of Madhya Pradesh.

National Award for e-Governance 2013 – 14, Gold Award on Best innovative use of technology

Appreciations – Government by India

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Invitation for National Symposium on Affordable housing to deliver presentation on ABPAS: 22nd July 2013

Invitation from Ministry of Housing & Urban Poverty Alleviation, New Delhi to deliver presentation on Indore ABPAS model: 7th Jan, 2013

ABPAS Roll out status in Madhya Pradesh

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Municipal Corporations Status

Phase I – Indore Running Successfully

Phase II – Gwalior, Ujjain Running Successfully

Phase III – Jabalpur and Bhopal Made live from 1st May, 2014

Katni Pilot run started from 30th

June, 14

Devas, Sagar, Khandwa By 30th September, 2014

Singrauli, Burhanpur, Ratlam, Satna, Rewa By 31th December, 2014

PPP Model 1 – Scrutiny Fee Paid By ULB

(Currently at Indore)

Indore

Licensed architect, Structural engineer, Engineer, Supervisor or Town planner

1 2 3 4 5 6If, Drawing is final

Submit relevant documents to Corporation

If not in format then notify for resubmit

If any deviations then notify for resubmit

If Print is improper then reprint

Scrutiny Center @ Corporation

Applicants Submit Online application along with Drawing

SoftTech Payments by Corporation based on area scrutinized of each approved drawing

Document Verification

Site Inspection

Verify Drawing Scrutiny reports & Prints

generated by AutoDCR

Submit Documents in Corporation

Ownership Documents.

Approve/ Reject

application

Approved

If Rejected, Send backApplicant submits application to corporation with relevant documents

PPP Model 2 – Scrutiny Fee Paid By

Applicant

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Licensed architect, structural engineer, Engineer, Supervisor or Town planner

1 2 3 4 5 6

If, Drawing is final

Submit relevant documents to Corporation

If not in format then notify for resubmit

If any deviations then notify for resubmit

If Print is improper then reprint

Scrutiny Center @ Corporation

Applicants Submit Online application along with Drawing

Collect charges from applicant based on built up area proposed in drawing.

Collect charges from applicant based on number of Prints given.

SoftTech Team

Investments made

• By Municipal Corporationo No Upfront cost to Municipal Corporationo The project is on transactional basis at a cost Rs 1.42 Per Sq. Ft.o Infrastructure work space provided by Municipal Corporation (Apprx. Cost 3 Lakhs)

• By Vendoro Application Software - AutoDCR customizations, up gradations and Maintenance

for 5 years o Tier 3 Data Center o 5 Persons operational and Management team at each cityo Providing Awareness Programs, Trainings and Technical supporto Upfront Investment Finance costo All data along with the software and entire infrastructure will be handed over to

UADD after the completion of Project.

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Advantages of PPP Model

• Minimum IT infrastructure and capital investment for delivery of Projects

• Majority of Project risks lies with Private Partner who has expertise on project management and domain.

• Creation of added value through synergies between public authorities and private companies through the integration and cross transfer of public and vendor skills, knowledge and expertise

• Project managed by high skill resource with greater helpdesk facility.

• Payments to the vendor is linked to how they perform, creating incentives and efficiency

• Vendor bears cost on project failure

• All payments to the vendor are after the project Go-Live

• Accountability of success of Project lies with vendor who has to collaborate and work “Inclusive”


AutoDCR other Implementations

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ABPAS – A Quick Tour


ABPAS - Process flow for Building Plan Approvals at

Indore Municipal Corporation.


Applicant– Connects to ABPAS through Indore Nagar Nigam

website

SubmissionDrawing Scrutiny

Documents Submission

Documents Validation

Site Inspection

PaymentPermission Certificate

MIS ReportOnline

Tracking

Login Here

Architect – Online Submission of Proposal with Drawing

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• Architect Fill in Proposal online.

• Attach Drawing with Proposal• Get file number for future

reference.• Send for Drawing Scrutiny,

Document Checklist and site visit Checklist.

Indore Municipal Corporation




Site Inspection


MIS ReportOnline

Tracking

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Area Statements on CAD Drawing.

Textual Reports.

Failed Entity on CAD Drawings.

Automatic CAD Drawing Scrutiny by AutoDCR

Indore Municipal Corporation




Site Inspection


MIS ReportOnline

Tracking


Architect – Drawing Verified, submit ownership Documents




Site Inspection


MIS ReportOnline

Tracking

Architect’s view Drawing

status and then submit the

document.

Gets Acknowledgement.

Attach Scanned Copies of the

Documents Relevant to

Proposal Type (Optional)

Architect – Drawing Verified, submit ownership Documents




Site Inspection


MIS ReportOnline

Tracking

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• Authorities will look into the document submitted.

• Generate Acknowledgement letter of the documents submitted by the Architect




Site Inspection


MIS ReportOnline

Tracking

Corporation – Documents validations by authorities

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• Authority can upload site inspection remarks.• Remarks can be uploaded through web /

mobile devices.• Upload site photographs from Mobile devices.• Generate / view Site inspection reports.• Site inspection reminders through SMS / e-

Mails.




Site Inspection


MIS ReportOnline

Tracking

Corporation – Site Inspection by authorities

Demand note is issued to the architect for payment

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• System Automatically calculates fee required to be paid.

• Generates letters and receipts.• Payment alerts through SMS / e-Mails.• Optional facility to integrate with Payment

Gateways.




Site Inspection


MIS ReportOnline

Tracking

Generation of permission certificate

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• System Generated Permission Letters and Certificates.

• Localized Certificates in Hindi.• Attaching conditions and remarks on certificates.• Permission alerts through SMS / e-Mails.




Site Inspection


MIS ReportOnline

Tracking

Generation of MIS reports (Monitoring & Evaluation)

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Site Inspection


MIS ReportOnline

Tracking

Online proposal status tracking by applicant/ Citizens

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Site Inspection


MIS ReportOnline

Tracking

Digitization of colony data

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Digitization of colony data – Plot Data

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Thank You.