Centre for Excellence in Universal Design

Universal Design in 3rd level and CPD Education incorporating Outcomes

Measurement• 10am Introduction Ger Craddock• 10.10 Ciaran O Leary DIT - Module in UD in ICT/AT Masters DIT• 10.30 John Gilligan DIT - "Defining Capacity Demands; leading to

Capacities and Outcomes" Research DIT• 10.50 Antoinette Fennell TCD - Feasibility of introducing UD into an

Irish 3rd level institution. -TCD• 11.10 Donal Rice NDA - Universal Design in CPD for ICT

Professionals (European Standards Workshop agreement)• 11.30 Marcia Scherer - Outcome measurement key to Measuring

Organisational Outputs• 12.10 - Panel discussion Q&A• 12.45 pm Close

Curriculum for training ICT professionals in Universal Design

Goal: to specify and recommend a curriculum for training ICT professionals in the Universal Design approach.

Universal Design aims: • to design ICT products and services so they can

be used by everyone without, where possible, the need for specialised solutions or adaptations, regardless of a person’s age, environment, ability or disability.

• to develop technology that is robust and can be used on different platforms or in different contexts of use, as well as being usable by users with different skills.

Bad design excludes

Source: Inclusive Design Toolkit: http://www.inclusivedesigntoolkit.com

Universal Design approach

Vanderheiden proposes a 4-step methodology for the development of application software that is closely aligned with best practices of software engineering:

• using use case and personas to capture user requirements and make them real and comprehendible

• making user requirements real and concrete through the use of scenarios and guidelines

• using manual and automated testing techniques based on test cases and checkpoints

• user testing and expert review.• (Zimmermann, H., Vanderheiden, G. (2008) Universal Access in the

Information Society 7:117—128)

Why a CEN Workshop Agreement (CWA)

“The CEN/CENELEC Workshop Agreement is a technical agreement, developed by an open workshop structure within the framework of CEN/CENELEC and owned by CEN/CENELEC as a publication, which reflects the consensus of only the registered participants responsible for its contents.”

• Designed to satisfy market demands for flexibility and speed coupled with an authortative source

• may be further developed into an EN

Curriculum for training ICT professionals in Universal

DesignTarget industry needs:

– raise awareness of issues related to eInclusion – enable professionals to apply universal Design principles and practices in their

development projects.

Learning outcomes:• based on roles of person• Flexible modular scheme – tailor a concrete course to needs of

target audience

Some requirements identified by professionals

Some requirements identified for and by professionals:• cannot spend much time on training• can be expected to learn fast• Training to provide a good start but expected to continue studying• typical learning arrangements

Professional roles

• Manager: Executive, Middle

• Software & Hardware Developer

• Designer

• Reviewer & Tester (QA)

• Marketing & Communications

• HR

Training Units1. Universal Design and

Target User Groups

2. User Interfaces

3. Back-End Technologies

4. Web Applications

5. Consumer Electronics, Games

6. User-Centred Design

7. Evaluation

8. Assistive Technology

9. Business Cases

10.Ethics, Legislation, Privacy

Example of existing good practice

Whirlpool Corporation: Principles of Universal Design in Housing and Home Appliances http://www.aecdaily.com/en/272788

Next steps:• Out for consultation until October 6• http://www.universaldesign.ie/curriculum• Feedback in CEN template to NSAI• Next Workshop meeting in Bonn, November 19/20 to include a half

day exemplar of a training course• Workshop Agreement complete in Spring 2010• Keep up to date on all CEUD’s ICT activities at

http://list.universaldesign.ie