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Center for Organization & Information

Graduation procedureand projects

September 2006

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Agenda

Introduction - Sjaak BrinkkemperProcedure of a final thesis project – Johan VersendaalResearch domains and projects‘Market’

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Introduction – Sjaak Brinkkemper

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Research GroupOrganisation and Information

Sjaak BrinkkemperRonald BatenburgLidwien van de WijngaertJohan VersendaalRemko HelmsLai XuKarianne VermaasSlinger JansenInge van de WeerdJurriaan SouerRogier van de WeteringPascal RavesteynIlja HeitlagerGilbert SilviusMartijn van BerkumRalph FoorthuisMarlies van SteenbergenEva BaarenFrank Harmsen

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Research theme

Product Software:Methodology of Development, Implementation and Entrepreneurship

3 Research lines

I. Development Methodology

II. Implementation and Adoption

III. Enterpreneurship

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Product software

Productsoftware

Tailor madesoftware

Number of copies

What is sold?

Appliance

Software

One Many

Embeddedsoftware

Micro-program

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Product Software Framework

Software

Requirements Management

Architecture/Design Development

Delivering ImplementationServices

Product Strategy Service Strategy

Corporate Strategy

•International organization

•Product investment

•Resource management

Mar

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Satisfied customer

• Production timing• Testing• Defect handling

• Beta and Launch • Documentation• Config. management

• Training• Installation• Customer service

• Release Planning• Marketing analysis

• Product lifecycle management• Portfolio analysis

• Service portfolio• Market strategy• Localization and customizations

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The knowledge economy

Product SoftwareCompany

FinancialinstitutionsShareholders

Educationalinstitutions

Researchinstitutions

Job market

Market researchcompanies

Customers

Implementationpartners

CompetitionTechnology partners

Regulators in the public sector

After: M. Porter (2001)

Entrepreneurship

DevelopmentMethodology

Implementationand

Adoption

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Society is our lab!

MBI research masterParticipation in scientific researchCollecting dataEmpirical validationExperimentation in practiceWriting scientific paper

You are our lab workers!Work under the supervision of experiencedresearchersEmployers will greatly appreciate scientificgrounded research work!Lead research investigations

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Procedure – Johan Versendaal

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Graduation – Facts (1)

Thesis protocol for general guidelineswww.cs.uu.nl/groups/OI (Education -> Graduation) for detailed guidelines40 ECTS + 5 ECTS (MBI Colloquium)Before starting: contact Monique Dixon (monique@cs.uu.nl)Thesis proposal documentDeliverables:– Thesis document– (Scientific) paper– As desired by company

Scope and subject in sync with group’s research interests

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Graduation – Facts (2)

Internal and external projects2 supervisors from UU; 1 or more from the companyStart only after approval of thesis proposal document by all supervisorsThesis: practical AND scientific contributionThesis evaluation criteria availableThesis examination:– Thesis document, paper– Thesis defence/presentation– Based on evaluation criteria

Source: www.cs.uu.nl/groups/OI, via Education -> Graduation

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Thesis project – approach (1)

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Empirical validation

Models, prototype, feedback

Investigate, apply, create, invent

Innovation, Improve

Design

SPSS, Uni- en multivariate analysis of a datamatrix

Responses to variables from many respondents.

Standardized interviews, broad, general.

Describe, how many, how often, to what degree. Explanatory and testing.

Survey

Laboratory situation

Texts, photo’s, observations, interviews. Flexible, fast.

Approach

Qualitative methods, group, compare, cluster.

Qualitative and quantitative data on one particular case.

Explore. What is X? What does X mean? Interpretation and Induction.

Qualitative

Causal relations. Why is X. Testing and/or explanatory

Goal

Analysis of differences

Information for a limited number of variables and respondents

Experimental

AnalysisData-typeOnderzoeks-strategie

Thesis project – approach (2)

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Domains and projects

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Remko Helms

Research InterestsAssessing the state of knowledge management inorganizations using Knowledge Network AnalysisThe organizational impact of implementing enterpriseinformation systems (i.e. PLM/ERP)

Designing knowledge infrastructures for productsoftware companies (Knowledge Entry Map)

Running & finished projectsImproving knowledge sharing amongst professionals at Cehaveand Arcadis based on Knowledge Network Analysis (Case studies)Knowledge sharing in the collaborative supply chain in the defense industry (Case study)Development of assessment model for McElroy’s New Knowledge Management (Empirical research)Design of a knowledge infrastructure at Unit4 to improve the delivery of implementation services (Design research)Maturity of PLM application in supply chains (Empirical research)…

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Open projects Remko Helms

ExternalUnit4/Agresso: Effect of ICT support on knowledge sharing in networksHumanitas, Provincie Gelderland?: Design and implementation of effective knowledge networksAtos Origin: Development of PLM maturity model

InternalDevelopment of a typology of Communities of Practice based on structural network propertiesCurrent status of knowledge management among organizations listed in the AEX-index (literature research + interviews)Furthermore … any good idea from you concerning the study of knowledge networks

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Virginia Dignum (C & C)

Topic: Influence of organizational environment on knowledge sharingSupervisor: Dr. Virginia Dignum (C&C)– Contact: virginia@cs.uu.nlDescription1. In order to understand why knowledge sharing efforts

succeed or fail in different organization, you will conduct a case study that analyze the characteristics of different organizations’ environment (market, domain,…), the organization model (strategy, structure, norms, informal networks,…) and choice for knowledge sharing solution.

2. Development and analysis of a simulation/role-playing game to study the effect of environment and organizational characteristics on knowledge sharing behavior

– Part of NWO-project ‘Supporting Effective Knowledge Sharing’

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Ilja Heitlager (External Researcher)

Research Interests(Co-)evolution of Software and Organizational architectures for product software companiesModeling and description techniques for software and organization architecture EvolvabilityFramework/Best-practice adaptation for product software companiesSoftware Product management/marketingInnovation Theory for product software companiesArchitecture for add-on Software-as-a-Service based business applicationsOutsourcing/partnering as growth modelsSupply Chain Management, Theory of Constraints

Running & finished projectsco-evolution of product and organization in product software

Abernathy and Utterback innovation model

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Open projects Ilja Heitlager

ExternalCase studies of software and organization evolvabilityAction research introduction/adaptation of (UU) product management frameworkAction research adaptation of Requirements engineering

InternalSoftware architecture and organization evolvabilitymodeling techniquesProduct software innovation theory, comparison withmanufactered product theoriesSoftware Product marketing models

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Inge van de Weerd

Research InterestsSoftware product management Method engineering & meta-modeling Knowledge infrastructuresSituational capability maturity

Running & finished projectsThe product managers workbench (Internal project)Web and content management of CMS-based Webapplications(external project at GX)Software product management in the gaming industry(external project at ZylomEngineering the design phase of WEM(external project at GX)

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Product Software Framework

Software

Requirements Management

Architecture/Design Development

Delivering ImplementationServices

Product Strategy Service Strategy

Corporate Strategy

•International organization

•Product investment

•Resource management

Mar

ket t

rend

s

Satisfied customer

• Production timing• Testing• Defect handling

• Beta and Launch • Documentation• Config. management

• Training• Installation• Customer service

• Release Planning• Marketing analysis

• Product lifecycle management• Portfolio analysis

• Service portfolio• Market strategy• Localization and customizations

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Open projects Inge van de Weerd

ExternalValidation SPM Reference Framework at large product companies (Alcatel, HP, Siemens)Implementation of the SPM function in a product software company

InternalBuilding the Product Software Knowledge Infrastructure– provide web access– explore DBMSs & XML solutions– study feasibility of integration with CAME tool– fill method base with methods

Description of process needs in Software Product ManagementProcess advice by method increments(by analysis of method evolution in existing companies)

Technology Advisory ServicesResearch Themes University of Utrecht

Frank Harmsen25 September 2006

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About Technology Advisory Services

Group of ~100 consultants

GAME vision: Globalization, Agility, Measuring, Enabling the business (and Architecture is our playing field)

Competences: Architecture, Project/Program Management, Consulting, Integration

Subjects:

– IT Organisations and Processes

– Financial Services subjects, e.g. Payments (business architecture)

Focal Points 2007 (Service Offerings):

– Rightshoring Consulting

– IT Governance / Compliance

– Agile Payment Architectures

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MSc Assignments

The creation of a standard approach for setting up the retained organisation (with streams processes, people, technology, etc).

Study into the Rightshore Assessment Study (RAS). Focus of the subject is to see whether the results of the RAS are true and where this instrument can be improved.

Study into the creation of an approach for setting up a sourcing strategy. The approach would have to include RAS (or the better version of).

How to set up a Business Case (BC) for outsourcing. What are the possible benefits and especially the costs? This would also include setting up a model/tool for

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www.capgemini.com

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Pascal Ravesteyn

Research InterestsImplementation methodologies for Business Process Management Systems;

Background concepts of BPMS:– Management concepts (TQM, BPR etc.)– IT Innovations (ERP, WFM, EAI, SOA,

BI/BAM)

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Open projects Pascal Ravesteyn

1 - Supply Chain Integration, methodology / modeling / implementation using a BPM systemDomain: Architecture/Design/Development & Implementation Services Contact: gerrit.spronk@hu.nl

2 - Product Software Framework domain = Architecture / Design / Development - Testing (both static and dynamic) Assignment:To establish a set of quality metrics that provides a good insight in the software product quality before the beta-phase / delivery of the product. Contact: Gerwin Ligtenberg,CORDYS, R&D – Manager R&D NL

3 - Internal software process & procedure: How do I manage and support the build of a large SOA software application? Important topics: UML, Support, upgrades, translation, localization, connections. Contact: awilbrink@myeducator.eu

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Sjaak Brinkkemper

Research InterestsMethod Engineering

– Modular description of methods(Process Data Diagrams)

– Knowledge Infrastructures in ICT organisations

– Enterprise Architecture Method

Product Software– Product Management– Architecture and Design– Situational Capability Maturity

ICT Business Incubator and Enterpreneurship

– Education of ICT enterpreneurship– Business models for productsoftware

companies

Running/finished projectsQuality of the EnterpriseArchitecture process and products(Sogeti)

Business Models of Software product Start-ups

Methodology of Selling Software products (SiliconPolderFund)

A Requirements Document for a Value Added Reseller of Software products (HSO)

A Development Method forOutsourced projects (CapGemini)

Product Management in the Gamingindustry (Zylom)

Due to the large number of PhD projects (21!) I have to concentrate onPhD supervision. I will act as 2nd supervisor

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Product Software Framework

Software

Requirements Management

Architecture/Design Development

Delivering ImplementationServices

Product Strategy Service Strategy

Corporate Strategy

•International organization

•Product investment

•Resource management

Mar

ket t

rend

s

Satisfied customer

• Production timing• Testing• Defect handling

• Beta and Launch • Documentation• Config. management

• Training• Installation• Customer service

• Release Planning• Marketing analysis

• Product lifecycle management• Portfolio analysis

• Service portfolio• Market strategy• Localization and customizations

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Open projects Sjaak Brinkkemper

ExternalExport of Product Software: Stabiplan (Woerden), PallasAthena (Apeldoorn)Enterprise Architecture Method: validation in practice; Belastingdienst, PGGM, Fortis, SogetiLocalisation Processes for Product software: Exact SoftwareTool for Requirements Management: New-way Automation

InternalEmployment in Product Software in the NetherlandsBenchmark of Product Software Firms in the NetherlandsDiversity and Profitability of Product Lines in product software firmsProduct Management toolsMethods for Product Management

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Lai Xu

Research interestsProduct softwareSoftware processes and software processes improvementCommercial purposed open source softwareE-contractingMulti-party business collaboration

MSc Projects (ongoing)Software Development Strategic Framework for Outsource SupplierDesign and develop a knowledge infrastructure for requirements and release management

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Open projects Lai Xu

Open projects (internal)Product software development: methods, tools, knowledge infrastructures

Metamodel of agile software processes

Interdependencies and interactions of software processes

Multi-party business collaboration over different network architecture.

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Marlies van Steenbergen

Research InterestsImproving the architecture practice

Running & finished projectsThe effectiveness and continuity of different implementations of the architecture practice in relation to organizational characteristics

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Open projects Marlies van Steenbergen, SogetiExternal

The architecture practice in the Netherlands– Collecting models (literature study)– Collecting data from assessments and implementation projects– Completing the data (interviews)– (Statistically) analyzing the data– Developing a tool for easy access to the data for further research

The use of the Project-start architecture– Studying the intended use of the PSA (DYA)– Investigating the use of the PSA in a variety of companies

(interviews, comparing PSAs)– Defining conclusions and recommendations concerning the use of

the PSA

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Ralph Foorthuis - Centraal Bureau voor de Statistiek

Starting promotion researchResearch subject: enterprise architecture, focused on the theme ‘centralized/decentralized’Master thesis research topics are not available yet (possibly in 2007)

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Slinger Jansen

Research InterestsSoftware supply Networks – Product maintenance and feedback and support routingSoftware configuration management – Product development and release managementSoftware product data management – applying PDM practices to software development

Running & finished projectsProduct software context modelling – Corporate strategyUpgrading a Content Management System –Implementation and maintenance

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Open projects Slinger Jansen

InternalLicenseFit: A Model to Determine a Best Fit Licensing and Billing Technique for Product Software Vendors

GenUpdate: Developing a generic update tool forinterpreted code projects (CS)

Pheme development: Participate in a project tomanage communication in a software supply network(CS)

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Jurriaan Souer

Research interestsWeb EngineeringDevelopment and Implementation methods of (CMS-based) Web-ApplicationsQuality of Web-ApplicationsContent ManagementMulti Channel publishing

Running & Finished MSc ProjectsGX WebEngineering Method: (WEM): A Design method for WebManager Implementations User Interface design of Web ApplicationsEngineering the design phase of WEMMigration process of CMS based Web Applications (in progress)Web- and Content management of CMS based Web Apps. (in progress)

External PhD researcherGX creative online development:

A web technology company active in content and Web management, online application development and integration of backend systems into portal solutions.

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Open projects (at GX)

Usability: analyzing the usability of CMS-based Web applications by collecting data from users (i.e. customers)

Develop a maturity model for the quality of (CMS-based) Web applications

Define Web conventions for the development of Web sites and (CMS-based) Web Applications

Develop a visual configuration tool for CMS-based Web applications

Open projects Jurriaan Souer

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Lidwien van de Wijngaert

Research InterestsMotivation, adoption and use of new technologiesRequirements management, Implementation services and customer satisfactionMulti-method, multi-theory research

Running & finished projectsAdoption of HDTVImplementation of Customer Service desk at KLM Development and of an Open Knowledge InfrastructureRFID in the logistic chain Influence of National Culture on ERP adoption

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Product Software Framework

Software

Architecture/Design Development

Delivering

Product Strategy Service Strategy

Corporate Strategy

•International organization

•Product investment

•Resource management

Mar

ket t

rend

s

Satisfied customer

• Production timing• Testing• Defect handling

• Beta and Launch • Documentation• Config. management

• Training• Installation• Customer service

• Release Planning• Marketing analysis

• Product lifecycle management• Portfolio analysis

• Service portfolio• Market strategy• Localization and customizations

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Lidwien

Requirements Management

Implementation

Services

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Open projects Lidwien van de Wijngaert

ExternalAlbumPrinter– Domestication of Digital photography– Cultural differences and software functionality

Accessibility + UPC: – Digital and HDTV for the Physically Challenged

PentascopeDialogic

InternalA meta-analysis on Adoption and Use of Digital and HDTVAn analysis of how technology is portrayed in advertising

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Open projects Gilbert Silvius

External / InternalAnalyse the second wave of IT planning methodologiesIs there something like ‘modern IT planning’?

Domain: Business IT Alignment(Organisation perspective)

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Open projects Gilbert Silvius

External / InternalAssess Business IT Alignment Maturity with 4 - 8 external companies

Based on Luftman

Domain: Business IT Alignment(Organisation perspective)

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Johan Versendaal

Research interestsAlignment of IT with the business; situational maturityProcurement / purchasing business function; e-procurementProduct management; product software roadmap; requirements management; release definition; method spectrum

Running and finished MScProjectsSETAR (Aruba): CRM/business-alignment Aegon: E-Procurement/business-alignmentMitopics: IT-tendering and implementation processNovo Cetec: Software export methodCorgwell: Procurement function outsourcingBerenschot: World Class Purchasing

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Open projects Johan Versendaal

Open projects (external)Effect and added value of IT in the procurement function (Berenschot)Process descriptions (reference models) in workflow software (Pallas Athena)Productsoftware acquisition and implementation for MitopicsVia productsoftware platform

Open projects (internal)Related to research of Inge van de Weerd: product managementProcurement cases to validate the Procurement I-Frame (benefits and success factors)

Many company contactsCoppa Consultancy (Procurement consultants)CorgwellPlatform for Product SoftWare (PPSW): +70 companiesInforDigikring (SMEs in Utrecht area)…

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Ronald Batenburg

Research InterestsICT in public organizations, e-government, e-healthEnterprise information system implementation and use (ERP, CRM, e-procurement)Business-IT alignmentSurvey research and analysis

Running & finished projectsBusiness-IT alignment at a chain of pharmaciesInternational comparison of ERP-adoptionThe hospital-market for ERP-systemsEvaluation of PACS in hospitalsA case-study library for ERP-project evaluationDeveloping e-servicesThe open source strategy of IT-companiesChain computarization for CVA preventionThe WCIT and IT Strategy modelsA maturity alignment framework for patient logisticsE-business in SurinamLogistics for operation rooms

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Open projects Ronald Batenburg

ExternalDialogic: a research agenda for the ambient assisted living researchDialogic: e-business deployment and IT-value of Dutch SMEsDialogic: e-government from a user perspectiveOrdina: satisfaction of ERP users in knowledge organizations

InternalE-health solutions for the (future) elderlyIT alignment and maturity in home care organizationsTowards (new) models for maturity and alignmentERP user satisfaction in the NetherlandsE-business deployment and IT-value in EuropeCustomer satisfaction surveys and CRM intelligence

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Rogier van de Wetering / Deloitte

Research Interests (organization perspectives)

Business/IT-alignment, Corporate performance management,Healthcare IT (Electronic Patient Record and Picture Archiving & Communication Systems),Hospital workflow.

Running & finished projectsMaster research: Evaluating the impacts of a PACS on hospital workflow. A qualitative study using a Balanced Scorecard;Ph.D. research (starting): Governing the clinical capability maturity evolution of workflow-integrated, enterprise-wide medical imaging and information management systems

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Recap research domains

1. IT/Business-alignment2. Knowledge network

analysis techniques3. Knowledge entry maps4. (E-)Procurement /

contracting / collaboration5. Product Lifecycle

Management6. Software product

management7. Product software8. IT adoption and use9. Research methods10. Development methods

(web and other applications)

11. Method engineering12. Web application

development, quality and business improvement

13. Commercial purpose open source software

14. Information logistics15. Performance measurement16. Trust between organizations17. E-health / government18. Strategic analysis19. Outsourcing20. Situational maturity

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Market

Find your way informally…

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Final remarks

The Center’s website: www.cs.uu.nl/groups/OI–News–MBI-Colloquium information–Education -> Graduation information