CEM Latam 2016 - ENG

www.cemintelecomslatam.commm

Transform your multi-channel processes and evolve your customer contact strategy to deliver a seamless experience for your customers

30th-31st March 2016 • Lima, Peru

Still the only event for LatAm’s CEM leaders in the telecoms industry!

Full English-Spanish translation available!

Gather top tips for CEM success from Latin America’s Customer Experience Experts:

Early confirmed sponsor:

Key benefits and takeaways from the region’s #1 CEM in Telecoms event:z Discover how to build customer-focused processes to ensure a

seamless experience across all channels with Tigo

z Hear from Telefónica how to migrate your customers to digital care channels to reduce response times and cost

z Discuss how to simplify your business to reduce customer confusion with Nextel and DirecTV

z Learn from Entel how to align the priorities of different departments to deliver a truly omni-channel customer experience

z Determine best practices for contact centre management with Claro and Cable & Wireless to ensure your internal customer-centric processes are followed by your external partners

“Very good, especially sessions that aligned churn, satisfaction and NPS”

Head of Customer Satisfaction, Telefónica Peru

Zaida Nunez,

VP Customer Care, Digitel

Marcelo Ceruso,

VP Customer Solutions, TV Cable

Hugo Paredes,

Director CX and Churn, DirecTV Peru

Mario Contastavile, Director of Customer

Services, Nextel Argentina

Rodrigo Gorostiza Lopez, Head of Multichannel Strategy & Planning,

Entel

Roberto Bedoya Juarez, Head of Call Centres,

Claro Peru

Eduardo Castro, Head of Customer

Processes, Tigo El Salvador

Erika Maldonaldo, Head of E-Service,

Telefonica Colombia

Renato Campos, Head of Call Centre

Operations, Cable & Wireless


Welcome to CEM in Telecoms Latin America 2016! Thank you to our CEM in Telecoms Global Series Advisory Board members

Franz Weisenburger, SVP Customer Experience Design, Deutsche Telekom

Radu Ciocan, Group Director Customer Experience, Ooredoo

Rod Coleman, European Director Customer Experience, Liberty Global

Roman Nedielka, Director Group Customer Experience, Etisalat

Heinz Honemann, Senior Executive Customer Experience, Accenture

Most operators understand the importance of keeping customers happy, but actually embedding a Customer First culture into the DNA of your business and ensuring that the customer is the driving force behind your company strategy is a completely different story! CEM in Telecoms Latin America 2016, the region’s premier meeting place for the CEM in telecoms community, is your chance to gain the skills and insight needed to transform your processes, break down siloes and deliver a first-class experience for each of your customers.

And yes – we are relocating to Peru!

With the Andean region becoming more competitive than ever, and customer expectations rising, this year we’ll bring you the best this up-and-coming region has to offer. Benefit from the insights of your VP and Director-level peers from Peru, Ecuador, Colombia, Chile and beyond, and take advantage of your speaker panels’ 100+ years combined expertise in delivering the experiences their customers demand.

Don’t miss the chance to become the customer champion within your company, and crack those long-standing challenges:

z How can we align our in-store, contact centre and online processes to deliver a seamless experience for customers?

z How can we ensure all areas of out business listen to and act on the Voice of the Customer to ensure long-term satisfaction?

z How can we truly embrace digital and social channels to reduce costs whilst meeting customer demands?

Registering is easy - just visit www.cemintelecomslatam.com, email us at [email protected], or give us a call on +44 (0) 20 7368 9737.

On behalf of the entire CEM in Telecoms team, we look forward to meeting you in Lima very soon!

Best wishes,

Zoe Amos Director – CEM in Telecoms Global Series

P.S. Can’t wait until March? Check out the online Resource Centre where you can find complimentary whitepapers, interviews and additional learning resources!


Speaker Spotlight

Who will you meet at CEM in Telecoms Latin America Summit 2016?

“Companies must think about their processes and structures in terms of customer satisfaction, always considering how every decision will affect the customer journey. To do so, customer satisfaction must be determined as a key objective of the company, and be a part of the C-level’s annual goals”

Rodrigo Gorostiza Lopez, Head of Multichannel Strategy & Planning, Entel is a generalist of business management, and has worked in telecoms since 2005. He studied Ingeniería Comercial in Universidad Central de Chile, holds an International MBA from ESIC Business School of Madrid and Shangai International Studies University of China, and a business Intelligence postgraduate diploma from Universidad de Chile

Customer Experience 30%

Customer Service/Care 35%

Marketing 20%

Networking Performance 20%

Other 5%

VP/C-Suite 15%

Director-Level 30%

Department Head 30%

Manager 10%

Other 5%

Andean Region 45%

Central America 20%

Rest of Latin America 20%

Caribbean 10%

Other 5%

Your All-New Latin American Speaker Panel

“I got all my questions answered!”

VP Customer Operations, Nuevatel


CEM in Telecoms Latin America 2016: Part of the CEM in Telecoms Global Series

CEM in TElECoMs global suMMiT London, UK, January 2016

CEM in TElECoMs laTin aMEriCa Lima, Peru, March 2016

CEM in TElECoMs nordiCs Stockholm, Sweden, April 2016

CEM in TElECoMs roundTablEs: uK & irEland Dublin, Ireland, May 2016

CEM in TElECoMs b2b London, UK, June 2016

CEM in TElECoMs EuropE Prague, Czech Republic, June 2016

CEM in TElECoMs norTh aMEriCa Atlanta, USA, October 2016

“To have a focus on B2B

specific content was priceless – it is so rare to find such dedicated quality content”

Marketing Studies Manager, Orange Business Services @ CEM in Telecoms B2B

Senior Customer Experience Consultant, Verizon @ CEM in Telecoms Nordics

“Very good speakers and mix of people, with

useful and relevant agenda”

“Excellent networking

opportunity with interesting insights on how other operators address customer

experience”Head of Online Care & Sales SMB,

Swisscom @ CEM in Telecoms Europe

Process Improvement Leader, Cox @ CEM in Telecoms North America

“It’s great to learn of best practices from your colleagues in the

US and around the world. I always look forward to the Customer Experience

conferences and am able to take relevant ideas back to my local group”

VP Customer Operations, Nuevatel @ CEM in Telecoms

Latin America

“It was very good, there were some excellent

presentations and interesting questions answered”

“The event was hugely

valuable - meeting such a broad array of companies from all over the world and

all aspects of the telecoms industry” Customer Experience Consultant,

Vodafone @ CEM in Telecoms Global


Reasons you should sponsor CEM in Telecoms Latin America Summit 2016

2016 Floor Plan

On the basis of sponsor and delegate feedback, Telecoms IQ have embraced a more flexible and consultative approach and innovated our platforms, marketing channels and service delivery. This is all because we are dedicated to ensuring a return on our sponsors’ investment and want to work with you to build bespoke packages that are tailored to your individual goals.

We offer a comprehensive range of platforms, media, networking opportunities and marketing channels to deliver your objectives. In consultation with our expert team, you can mix a variety of activities that meet your specific business development needs:

Thought leadership – Showcase your experiences and key differentiators

Branding – Gain maximum exposure and prominence in a competitive market

Networking – Maintain existing relationships and make new contacts

on-site post-Eventpre-Event

Thought leadership

• Whitepaper email marketing • Telecoms IQ newsletter placement

• Client-led keynotes & testimonials • Workshops and Discussion Groups • Tech demonstrations

• Whitepaper/presentation placement on the Telecoms IQ content centre or event site • Presentation marketing to other events in the series

• Targeted delegate acquisition campaigns • Prospect listing

• On-site introductions • Private lunches and breakfast briefings • Evening networking sessions

• Email introductions • LinkedIn introductions • Access to Telecoms IQ community

• Online presence on event website • Listings and logos on all event materials

• Lanyard / App / VIP Room sponsorship • Literature seat drops and flyer handouts

• Post-event email • Survey sponsorship • Social media marketing

lead Cultivation

brand awareness

2015 entirely sold out! Reserve your place now to avoid disappointment

What have past sponsors of the CEM in Telecoms Global Series said?

“We had some great discussions with operators and service providers that we hadn’t spoken to before. We also made some great introductions with the global operator base that was represented at the event” MDS – Chief Marketing Officer

“The event gave us valuable brand awareness and follow-up opportunities with Service Providers across the region” Ciqual – VP Marketing

“The conference circuit gets busier every year; but having invested in a number of telecoms conferences over the years I find Telecoms IQ to be one of the most consistent in terms of creating a compelling agenda and attracting the right level of delegates. For us, as a sponsor, these are critical in our ability to generate a positive ROI.” WDS, A Xerox Company – VP Marketing

Early confirmed sponsor:

Sold

Reserved


Conference Day One – Wednesday 30th March 2016

09:00 Opening remarks from the Chair

09:10 Speed Networking Session Don’t forget your business cards for this icebreaking networking session – the title

of “Best Networker” and a prize will be awarded to the person who exchanges the most!

09:30 Determining how Entel align the priorities of different departments to deliver the best customer experience in the Chilean market • Establishing why and how Entel bring key stakeholders from across the business

into their monthly omni-channel steering committee • Aligning the priorities and KPIs of different departments • Providing senior management with visibility over the commercial and customer satisfaction performance of each channel • Designing customer journeys to allow customers to move seamlessly between channels • Identifying and overcoming the key challenges to gaining support and buy-in from different departments for your customer experience strategies • Learning how Entel’s joined-up approach to the customer experience has led to them becoming the #1 customer service provider amon g telecoms operators in Chile Rodrigo Gorostiza Lopez, Head of Multichannel Strategy and Planning, Entel

10:10 Interactive Panel Discussion: How can you simplify the customer experience? • How can you develop consistent processes across each of your sales and service channels to reduce customer confusion? • How can you simplify your product sets whilst still providing enough choice for customers? • How can you ensure complexity does not return over time? • To what extent should company-wide simplification be a top-down, versus a bottom-up initiative, or are there ways of combining the two? Panelists:

Hugo Paredes, Director CX and Churn, DirecTV Peru

Jose Cruzado, Former Director Customer Experience, Telefónica Peru

Mario Contastavile, Director of Customer Services, Nextel Argentina

10:50 Morning networking refreshments

11:20 Determining how to leverage customer insights and advanced analytics to build a high-performing customer experience strategy Case Study Stamp • Establishing how to effectively listen to and take note of the Voice of the Customer across your call centre, retail and online channels • Determining how to mix verbatim customer feedback and other insights to gain a full picture of customer needs • Discussing how to analyse your data to measure the impact of different touch points and activities on customer satisfaction Learning how to leverage this insight to refine your KPIs, reduce complexities and enhance your customer experience strategy Jose Cruzado, Former Director Customer Experience, Telefónica Peru

12:00 Interactive Discussion Session - Customer Experience KPIs: Going Beyond NPS The primary goals of an enhanced customer experience for telecoms operators are simple: • Increased customer acquisition • Reduced churn • Increased operational efficiency At your tables, you will have 30 minutes to discuss the key metrics you can use

to measure your progress towards each of these three goals. At the end of the session, present your top KPIs back to the rest of the room, and hand in your notes to the registration desk to receive a summary of each group’s discussion post-event

12:50 Networking lunch

14:00 Identifying how TV Cable ensure their field technicians satisfy the needs of their customers • Determining what factors have the greatest impact on the customer experience across different segments of your customer base • Learning how to adapt your KPIs to reflect the needs of the customer, not just those of the business • Exploring examples of how TV Cable ensure their field technicians provide the support their customers expect, in the time frames they demand Marcelo Ceruso, VP Customer Solutions, TV Cable

INTERACTIVE

INTERACTIVE

CASE STUDY

CASE STUDY

INTERACTIVE


Conference Day One – Wednesday 30th March 2016

14:40 Learning how to deliver and sustain an excellent customer experience with limited budget and resources • Establishing how to set up and maintain your CEM strategy at a time when you are facing cost-cutting measures • Understanding how to use the Voice of the Customer to prioritise investments and resources • Determining how far you can cut back: what can/can’t you stop doing in order to maintain a good customer experience? • Discussing what experience and skills are needed from staff to improve the customer experience in an era of austerity For updates on the speaker panel, please visit www.cemintelecomslatam.com

15:00 Establishing how to build customer-focused systems and processes across your organisation • Assessing the differing process and experience requirements of different customer segments • B2B vs B2C • Cable vs Wireless • Identifying how to align your customer care and sales systems and processes to deliver a seamless experience for customers • Exploring case studies of where process automation has delivered an improved quality of service for customers Eduardo Castro, Head of Customer Process, Tigo El Salvador

15:40 Afternoon Networking Refreshments

16:10 Interactive CEM Discussion Groups In this session, delegates will select two topics from the conference to discuss in

greater depth with their peers in closed-door setting. Expert facilitators will be on hand to drive discussion and take notes that will be shared with participants post-event

With five topics to pick from, and each discussion limited to just 15 attendees, make sure you sign up at the beginning of the day to secure your place at your preferred table!

Session topics will include:

17:20 Closing remarks from the Chair

17:30 End of conference day one & networking drinks reception

CASE STUDY

INTERACTIVE

1. How

can you provide a best-in-class experience for your corporate

customers?

4. How can

you leverage Big Data analytics to enhance your

customers’ experience

5. How can

you optimise your contact centre processes to deliver

best-in-class customer

care?

2. How can

you effectively monitor customer feedback across multiple channels

and touch points?

3. How

can you develop simple self service

solutions and encourage your

customers to use them?


Conference Day Two – Thursday 31st March 2016

09:00 Opening remarks from the Chair

09:10 Cross Industry Interactive Showcase: Discussing the lessons learned in customer experience management from outside of the telecoms industry Interactive Session Stamp In this interactive session, CEM experts from outside of the telecoms industry will share their strategies for delivering an excellent experience for their customers. Once all presentations have been made, discussion will be opened to the floor for questions. • What were the drivers and goals behind your customer experience management strategy? • What issues did you encounter when implementing customer experience management strategies? How did you manage and overcome these? • What are your top tips for success and key takeaways for telecoms operators? Speakers include: Caroline Dourojeanni, VP Relationship Support Unit, Citi

10:20 Morning networking refreshments

10:50 Examining how to develop easy-to-use self-service solutions and effectively migrate your customers to digital care channels Case Study Stamp • Establishing the business case for moving to a self-service system: how can you justify the high initial investment? • Discussing how to develop an online self-care system that is easy-to-use and delivers a consistently positive customer experience • Understanding how to overcome the challenges of integrating different legacy systems in order to ensure a simple self-care experience • Examining how to increase uptake of your digital care channels and encourage your customers to use them Erika Maldonado, Head of E-Service, Telefónica Colombia

11:30 Interactive Panel Discussion: How can you digitally transform the customer experience? Interactive Session Stamp • What are the short-term and long-term effects of digitally transforming your customers’ experience? • How do you prioritise which digital and social customer service strategies to explore first? • How can you leverage digital technologies to transform the in-store customer experience? • To what extent can you bring digital engagement strategies into your call centres? Panelists:

Zaida Nunez, VP Customer Care, Digitel

Erika Andrade Peralta, Head of Customer Experience, Telefónica Ecuador

12:10 Customer Experience Worst Case Scenarios Interactive Session Stamp In this interactive session, you will be divided into groups and presented with a

series of situations in which a customer is not happy!

Work through each situation and determine how you would resolve the problem for each customer, whilst identifying which internal processes you need to change to prevent the situation from arising again. At the end of the session, present your solutions back to the floor, and be in with the chance to win a prize for the ‘best solution’ to the ‘worst scenario’

12:50 Networking lunch

13:50 Establishing how to deliver first-class experiences in your retail stores • Establishing how to firmly embed retail into your multi-channel customer experience strategy to ensure consistency of communications and support • Determining how to turn your retail stores from acquisition channels to experience channels • Adapting your incentive structure to encourage your store workers to deliver sales through service • Developing unique in-store experiences to engage customers with your brand • Learning how to capitalise on the face-time with your customers that retail channels offer in order to deliver a truly personalised customer experience For updates on the speaker panel, please visit www.cemintelecomslatam.com

CASE STUDY

INTERACTIVE

INTERACTIVE

INTERACTIVE


Conference Day Two – Thursday 31st March 2016

Status of the RegionContact Centre Showcase

14:30 Understanding how Claro enable their contact centre staff to deliver excellent and personalised customer service • Identifying the benefits and disadvantages of outsourcing your customer service function • Establishing to what extent you can share customer data with outsourced care agents, to enable them to deliver the best experience possible • Learning how Claro renegotiated their contracts with their outsourced partners to gain more visibility and control over their customers’ experience • Discussing the impact of this contract negotiation on customer satisfaction and ARPU Roberto Bedoya Juarez, Head of Call Centres, Claro Peru

15:10 Understanding how Cable & Wireless are effectively managing customer interactions in their contact centres Case Study Stamp • Establishing how to measure and maximise the performance of each of your call centre agents • Discussing how to encourage outsourced call centre agents to follow the same customer-centric processes as internal staff, and keep the company spirit alive • Learning how Cable & Wireless are moving from an outsourced to insourced call centre model to ‘bring jobs back to the islands’ and gain more control over the customer experience Renato Campos, Head of Call Centre Operations, Cable & Wireless El Salvador

15:50 Closing remarks from the Chair

16:00 End of conference & networking refreshments

CASE STUDY

CASE STUDY

Mexico’s mobile market expanded by just 1.6% in 2014, with subscriptions declining 1.623mn y-o-y to Q115.

163,000 new mobile subscriptions were added in H115, taking the total to 31.189mn, reaching a penetration rate of 100.1%.

The mobile market reached 7.305mn subscribers at the end of 2014. This represented growth of 3.6% and penetration surpassed 105% as a result.

Mobile connections contracted by 506,000 at the end of March 2015, bringing the total by the end of Q115 to 61.510mn.

Venezuela had 15.96mn internet users and 3.45mn broadband subscriptions in 2014.

MVNOs are growing! Virgin Mobile Colombia’s subscriber base was 2.118mn by the end of March 2015, compared to 440,667 a year earlier. Other local MVNOs Uff! Movil, Grupo Exito, Avantel and Empresa de Telecomunicaciones de Bogota (ETB) registered 1.182mn subscribers total at the end of 2014.


The Telecoms IQ Touch Meet the CEM in Telecoms Latin America 2016 Team

For speaking opportunities, contact:

To engage with the Telecoms IQ community, contact:

For press or marketing opportunities, contact:

For logistics enquiries, contact:

Zoe Amos Programme Director [email protected]

Maya Fowell Editor – Telecoms IQ [email protected]

Monica Zgurova Marketing Manager [email protected]

Anna Littler Event Manager [email protected]

If you’re still undecided on whether to sign up or not, this is our promise to you. Here at Telecoms IQ, we make this promise for each and every event we run. And we never make a promise we can’t keep.

It’s called having the Telecoms IQ Touch

What we will deliver

z Cutting edge, informative first-hand case studies from senior level speakers from the region’s leading telecoms operators

z An agenda that has been developed in consultation with 20+ of your peers – our focus is solely on covering the topics YOU want to learn about, and ensuring our events are created by telecoms operators, for telecoms operators

z Opportunities to network with our vendor partners, who have been cross-checked with our speaker faculty and/or advisory board to ensure they really are best-of-breed providers who can help you address your current challenge

z A unique and innovative programme structure to break the monotony of Powerpoint presentations – participate in speed networking sessions, interactive discussion groups, ideaPitches and much more!

To speed registration, please provide the priority code located on the mailing label or in the box below.

My registration code PDFW

Please contact our database manager on +44(0) 20 7368 9300 or [email protected] quoting the registration code above to inform us of any changes or to remove your details.

(Please quote 22359.003 with remittance advice) Bank account details (USD): Account No: 68882491 IBAN Code: GB11MIDL40051568882491 Sort Code: 40 05 15Swift Code: MIDLGB22 Account name: International Quality & Productivity Centre Ltd.Bank: HSBC Bank Plc, 67 George Street, Richmond, Surrey TW9 1HG, United Kingdom

Please photocopy for each additional delegate

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Total price for your Organisation: (Add total of all individuals attending):

5 Ways to RegisteR

IQPC recognises the value of learning in teams. Groups of 3 or more booking at the same time from the same company receive a 10% discount, 5 or more receive a 15% discount, 7 receive a 30% discount. Only one discount available per person.

TEAM DISCoUNTS*

Venue: Details to be released shortly - Please visit www.cemintelecomslatam.com for more information. Accommodation: Travel and accommodation are not included in the registration fee. For updates on the venue and accommodation information, please visit: www.cemintelecomslatam.com for further information

VENUE & ACCoMMoDATIoN

TERMS AND CoNDITIoNSPlease read the information listed below as each booking is subject to iQPc ltd standard terms and conditions. return of this email will indicate that you accept these terms. Payment Terms upon completion and return of the registration form full payment is required no later than 5 business days from the date of invoice. Payment of invoices by means other than by credit card, or purchase order (uk Plc and uk government bodies only) will be subject to a $99 processing fee per delegate processing fee. Payment must be received prior to the conference date. We reserve the right to refuse admission to the conference if payment has not been received. iQPc cancellation, Postponement and Substitution Policy you may substitute delegates at any time by providing reasonable advance notice to iQPc. for any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another iQPc conference which must occur within one year from the date of issuance of such credit. an administration fee of 10% of the contract fee will be retained by iQPc for all permitted cancellations. no credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. in the event that iQPc cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. you may use this credit for another iQPc event to be mutually agreed with iQPc, which must occur within one year from the date of cancellation. in the event that iQPc postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. you may use this credit for another iQPc event to be mutually agreed with iQPc, which must occur within one year from the date of postponement. except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. iQPc is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. iQPc shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. for purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labour strike, extreme weather or other emergency. Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. as such, iQPc reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. any substitutions or alterations will be updated on our web page as soon as possible. discounts all ‘early bird’ discounts require payment at time of registration and before the cut-off date in order to receive any discount. any discounts offered whether by iQPc (including team discounts) must also require payment at the time of registration. all discount offers cannot be combined with any other offer. conference audio: The purchase of any conference audio, video or digital recording on b2b Shop (www.b2biq.com) includes keynote, topic and panel sessions where the presenters agree to grant permission for their presentation/sessions to be audio and/or video recorded by iQPc and further agree to release all rights to iQPc related to the contents of the recording, its distribution, sale, reproduction, broadcast in whole or in part and without limitation or compensation. Please be aware that in respect of this iQPc cannot guarantee the inclusion of any or all sessions until after the conference has taken place. © iQPc ltd. VaT registration #: Gb 799 2259 67

teLephone: +44(0) 20 7368 9300

post: your booking form to iQPC, 129 Wilton road, ViCtoria, london, SW1V 1JZ

WeB: WWW.CEmintElEComSlatam.Com

Fax: +44 (0)20 7368 9301

emaiL: [email protected]

*To qualify for early booking discounts, payment must be received by the early booking deadlinePlease note: • All'EarlyBird'discountsrequirepaymentattimeofregistrationandbeforethecut-offdateinordertoreceiveanydiscount. • Anydiscountsoffered(includingteamdiscounts)mustalsorequirepaymentatthetimeofregistration. • Alldiscountofferscannotbecombinedwithanyotheroffer.

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Package options For operators, Carriers and Communication Service Providers Economy Pass

Register and Pay By 11th December 2015* SAVE $500 $1,799

Register and Pay By 22nd January 2016* SAVE $300 $1,999

Register and Pay By 26th February 2016* SAVE $100 $2,199

Standard Price* $2,299

Package options For All other Attendees Economy Pass

Register and Pay By 11th December 2015* SAVE $400 $2,899

Register and Pay By 22nd January 2016* SAVE $300 $2,999

Register and Pay By 26th February 2016* SAVE $100 $3,199

Standard Price $3,299

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Conference (30th - 31st March 2016) 4

Access to conference presentations post-event via our B2B Shop atwww.b2biq.com 4

A LA CARTE

Conference presentations on B2B Shop at www.b2biq.com $799

Follow us on Twitter: @telecomsforum

30th-31st March 2016 • Lima, Peru

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Documents

CEM Latam 2016 - ENG