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2014-01-13 COMMERCIAL IN CONFIDENCE Page 1 of 47
CEM and SQI Learning Solution Training Proposal
Customer Training Center
2013
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 2 of 47
Contents 1 Training Solution ..................................................................................................................... 3
1.1 Training Projects........................................................................................................................................ 4 Data Service Quality Improvement Training .............................................................................................. 5 RAN Refined Quality Improvement solution ............................................................................................. 6
2 Training Project Description .................................................................................................. 7
2.1 Traffic Management................................................................................................................................... 7 2.1.1 Telecom Development Trend and MBB Challenge............................................................................. 7 2.1.2 Traffic Operation Technical Management Training ............................................................................ 9 2.1.3 MBB Traffic Operation Key technology Training .............................................................................10 2.1.4 Telco data analysis Overview ........................................................................................................... 11 2.1.5 Mobile Data Operation Analysis Methods ........................................................................................12 2.1.6 Mobile Data Service Deployment – PCC Service Policy Design and Differentiated Deployment .......15 2.1.7 Mobile Data Service Deployment – PCC Signaling Analysis ............................................................17
2.2 Service Quality Demarcating and Problem solve .......................................................................................18 2.2.1 MBB QOE Topic .............................................................................................................................18 2.2.2 Data Service Quality Improvement Training .....................................................................................20 2.2.3 RAN Refined Quality Improvement solution ....................................................................................23 2.2.4 Voice and SMS Service Quality Improvement Training ....................................................................24 2.2.5 RAN&PS E2E QOS solution Training..............................................................................................26
2.3 Sevice and Performance Monitoring Training ............................................................................................27 2.3.1 Mobile Service Quality & User Experience Monitoring(With SEQ Analyst Platform) .......................27 2.3.2 Mobile Service Quality & User Experience Monitoring(Without SEQ Analyst Platform) ..................28 2.3.3 PS Performance Monitoring Training(M2000) ..................................................................................30 2.3.4 CS Performance Monitoring Training(M2000) .................................................................................31 2.3.5 Transmission Network Performance Monitoring Training(With U2000) ............................................33 2.3.6 Transmission Network Capacity Management Training ....................................................................35 2.3.7 IP Network Performance Monitoring Training(With U2000) .............................................................38 2.3.8 IP Network Capacity Management Training .....................................................................................40 2.3.9 IP Network Performance Troubleshooting Training ..........................................................................41
2.4 System Administrator ...............................................................................................................................43 2.4.1 SEQ Analyst Platform Training ........................................................................................................43 2.4.2 PS Probe Training ............................................................................................................................45 2.4.3 CS Probe(SPM) Training .................................................................................................................46 2.4.4 SEQ Analyst and IMS Probe(Signaling)Training .........................................................................46
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 3 of 47
1 Training Solution
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 4 of 47
Training Path
MBB Traffic Operation Analysis
ILT 3D
MBB Differentiated Service Deployment
ILT 5D
SQM
Mon
itori
ng E
ngin
eer(
serv
ice
)
MBB Development Trend Overview
ILT 1D
CS&PS NPM Monitoring Topic( With M2000)
ILT 4D
Mobile Service Quality &User Experience Monitoring Topic(With SEQ Anlyst Platform)
ILT 4D
Mobile Data Analysis – Data Driven Value
ILT 1.5D
Mobile Service Quality &User Experience Monitoring Topic(without SEQ Analyst Platform)
ILT 1D
Bus
ines
s Asp
ects
CS Probe(SPM) Training
ILT 1D
syst
em E
nign
eer
SEQ Analyst Platform Training
ILT 4D
PS Probe Training
ILT 1D
Dat
a Se
rvic
e Su
ppor
t E
ngin
eer
SEQ Analyst and IMS Probe(Signaling)Training
ILT 4D
Transmision NPM Monitoring Topic( With U2000)
ILT 8.5D
IP Network NPM Monitoring Topic( With U2000)
ILT 6.5D
NPM
Mon
itori
ng
(CS,
PS,IP
)
Data Service Quality Improvement Training
ILT 3.5D
RAN Refined Quality Improvement solution
ILT 3.5DVoice and SMS Service Quality Improvement
ILT 3D
SQM
Ana
lysi
s E
ngin
eer(
serv
ice
)
RAN&PS E2E QoS Training
ILT 1.5D
RAN Refined Quality Improvement solution
ILT 3.5D
Service Quality Demarcating and Problem solve
Service Quality Monitoring
Network Quality Monitoring
Data Service Voice and SMS Service
Mobile Data Analysis
Traffic Operation Management
1.1 Training Projects Table 1-1 describes the list of training projects.
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 5 of 47
Table 1-1 List of training projects
Project Level Centralized Training (Workdays)
Engineering Practice (Days)
Number of Trainees
Courseware
1. Traffic Management
MBB Traffic Management
Telecom Development Trend and MBB Challenges
IV 1 6 to 12 persons
Traffic Operation Technical Management Training
IV 1 6 to 12 persons
Traffic Operation Key technology Training IV 2 6 to 12 persons
Mobile Data Analysis – Data Driven Value
Telco data analysis overview IV 0.5 6 to 12 persons
Mobile Data Operation Analysis Methods IV 1 6 to 12 persons
MBB Differentiated Service Deployment
PCC Policy Design Solution and Differentiated Deployment
IV 4 6 to 12 persons
PCC Signaling Analysis IV 1 6 to 12 persons
2.Service Quality Demarcating and Problem solving
MBB QOE Topic III 1 6 to 12 persons
E2E Service Improvement Training
Data Service Quality Improvement Training
CEM Principles IV 0.5 6 to 12 persons
Data Service KQI Modeling IV 0.5 6 to 12 persons
MBB E2E Data Service Quality Delimitation
IV 1 6 to 12 persons
Data Service Related KPI Assessment and Optimization
IV 1.5 6 to 12 persons
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 6 of 47
Project Level Centralized Training (Workdays)
Engineering Practice (Days)
Number of Trainees
Courseware
RAN Refined Quality Improvement solution
RAN Redined Service Quality Improvement IV 0.5 6 to 12 persons
RAN Precise Assessment and Optimization IV 3 6 to 12 persons
Voice and SMS Service Quality Improvement
CS Service KQI Modeling IV 0.5 6 to 12 persons
CS KQI Evaluation and Demarcation IV 0.5 6 to 12 persons
CS Capacity Evaluation and KPI Optimization Training
IV 2 6 to 12 persons
RAN&PS E2E QoS Training
RAN&PS E2E QoS Training IV 1.5 6 to 12 persons
3.Monitoring Position
Mobile Service Quality &User Experience Monitoring Topic(With SEQ Anlyst Platform)
SEQ Analyst Platform III 0.5 6 to 12 persons
SmartCare Data Service NPM/SQM Application Scenario
III 1 6 to 12 persons
SmartCare Voice Service NPM/SQM Application Scenario
III 1 6 to 12 persons
SmartCare CEM Application Scenario III 0.5 6 to 12 persons
SmartCare SQM Application Scenario III 1 6 to 12 persons
Mobile Service Quality &User Experience Monitoring Topic(without SEQ Analyst Platform)
Mobile Service Quality & User Experience Scenarios
III 1 6 to 12 persons
CS&PS NPM Monitoring Topic( With M2000)
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 7 of 47
Project Level Centralized Training (Workdays)
Engineering Practice (Days)
Number of Trainees
Courseware
CS Performance Monitoring Training( M2000)
III 2 6 to 12 persons
PS Performance Monitoring Training( M2000)
III 2 6 to 12 persons
Transmision NPM Monitoring Topic( With U2000)
Transmission Network Performance Monitoring Training Ⅱ 2.5 6 to 12
persons
Transmission Network Capacity Management Training Ⅲ 6 6 to 12
persons
IP Network NPM Monitoring Topic( With U2000)
IP Network Performance Monitoring Training Ⅱ 4.5 6 to 12
persons
IP Network Capacity Management Training Ⅱ 1 6 to 12 persons
IP Network Performance Troubleshooting Training Ⅱ 1 6 to 12
persons
4.System Administrator
Smartcare Platform and Probe Training
SEQ Analyst Platform Training Ⅱ 3 6 to 12 persons
PS Probe Training Ⅱ 0.5 6 to 12 persons
CS Probe(SPM) Training Ⅱ 0.5 6 to 12 persons
SEQ Analyst and IMS Probe(Signaling)Training Ⅱ 2 6 to 12
persons
Level I indicates primary training projects. Level II indicates intermediate training projects. Level III indicates advanced training projects. Level IV indicates expert training projects.
2 Training Project Description
2.1 Traffic Management
2.1.1 Telecom Development Trend and MBB Challenge
NOTE
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 8 of 47
Training Path
Telecom Development Trend and MBB Challenges
WR30 0.5 daysLecture
Traffic Management Description
WR30 0.5 daysLecture
Intended Trainees Management personnel, marketing personnel, market analysis personnel, and traffic management personnel
Requirements for Trainees Having basic telecom and data communication knowledge Having basic Internet knowledge
Objectives After the completion of this training project, you will be able to:
Understand the development trend and current challenges of mobile Internet. Discuss transformation opportunities Understand the definition, basic concepts, and methods of traffic management. Discuss how to better manage traffic
Content Telecom Development Trend and MBB Challenges
Describe critical challenges facing the telecom industry. Describe Mobile Internet concepts, situation, services, development mode, development trend, and
challenges & opportunities Describe mobile Internet service development cases in the industry. Describe the changes of the user experience, business model, service development, and network architecture. Discuss the integration of experience, device, and capital. Discuss foundation of the next-generation Internet development, understand basic data analysis and service
planning methods, and describe the introduction of traffic management including the change and transition of revenue structure and change of telecom industry rules.
Traffic Management Description
Describe the definition of traffic management and comparison between traffic and data volume. Describe the strategy and policy and traffic management. Describe the development policies of smart pipe.
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 9 of 47
Describe how to transform traffic management. Describe Huawei MBB traffic management solutions. Describe new business models of data volume marketing in the MBB era. Introduce the traffic management and O&M related solutions.
Training Duration 1 workday
Number of Trainees 6 to 12 persons
2.1.2 Traffic Operation Technical Management Training Training Path
Traffic Operation Technical Management Training
Lecture 1 day
Intended Trainees
Management level of Network Planning & Engineering department, Network Mantenance department , Data centre , MBB technical expert
Requirements for Trainees
Having background of telecom and data communication operation experience Having basic Internet and Mobile network knowledge
Objectives After the completion of this training project, you will be able to:
Understand the definition, basic concepts, and methods of traffic management. Know BON model, best practice of traffic operation in industry Discuss how to operform better manage traffic Know MBB traffic operation solution and key technology and fuction
Content Traffic Management Description
MBB Traffic Operation Solution
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 10 of 47
Describe the definition of traffic management and comparison between traffic and data volume.
Describe the strategy and policy and traffic management. Describe the development policies of smart pipe. Describe how to transform traffic management. Describe Huawei MBB traffic management solutions. Describe new business models of data volume marketing in the MBB era. Introduce the traffic management and O&M related solutions.
MBB Traffic Operation key technology Overview Traffic Operation key technology theory ,protocol , scenarios application and
deployment.-PCC,SA,Smartcare, SmartPCC and ISOP
Training Duration
1days
Number of Trainees
6 to 12 persons
2.1.3 MBB Traffic Operation Key technology Training Training Path
MBB Traffic Operation Key Technology Training
Lecture 2 day
Intended Trainees
Network Planning Engineer,MBB deployment, Operation Analysis, Data Service engineer,
market analysis personnel, and traffic management personne
Requirements for Trainees
Having basic telecom and data communication knowledge Having basic Internet knowledge Understanding basic concepts of traffic operation
Objectives
After the completion of this training project, you will be able to:
Understand MBB Traffic management network supporting key technology,Protocol,
technical framework,application scenarios and 3GPP trends of SA, PCC,E2E Qos service
Know the deployment of differential service.
Know Huawei Solution application.
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 11 of 47
Content
MBB Traffic Operation Key technology
MBB Traffic Operation key technology-Service Awareness(SA)(Protocal, technology
framework, application, development trend)
MBB Traffic Operation key technology-PCC(Protocal, technology framework,
application, Policy decide and loop back)
MBB Traffic Operation key technology-QoS(LTE/GU, RAN-PS mapping, technology
framework, service scenarios application)
MBB Traffic Operation Application use case
Training Duration
2days
Number of Trainees
6 to 12 persons
2.1.4 Telco data analysis Overview Training Path
Telco Data Analysis Overview
Lecture 0.5 day
Intended Trainees
Marketing personnel, market analysis personnel, and traffic management personnel
Requirements for Trainees
Having basic telecom and data communication knowledge Having basic Internet knowledge Understanding basic concepts of traffic operation
Objectives
After the completion of this training project, you will be able to:
Know industry data analysis trend , driven power and solution
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 12 of 47
Know the analysis methods
Know the network insight and data analysis application of Pipe optiomization and Market
Compaign.
Content
Telo data analysis overview
Data analysis trend ,industry demand and application
Data in telco (Source , driven, transform, value, application scenarios, stragey )
Case study of Data analysis in network optimization and Mkt compaign
Training Duration
0.5days
Number of Trainees
6 to 12 persons
2.1.5 Mobile Data Operation Analysis Methods
Training Path
Mobile Data Operation Analysis Methods
Lecture 1 day
Intended Trainees Data service market analysts and other analysts that need to learn about data services
Requirements for Trainees Having basic knowledge of mobile data network
Objectives After the completion of this training project, you will be able to:
Describe data network development features. List basic methods of data network analysis. Have the basic analysis ways in dimensions such as service, subscriber, terminal, and area. Prepare analysis plans. Assess basic analysis conclusions.
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 13 of 47
Content PS Data Service Analysis
PS Data Service Analysis on the Service Dimension Service analysis overview:
Describe the basic principles, flow, and related concepts of service category analysis. Service category analysis:
Analyze service category and subcategory on the dimensions of traffic, subscriber quantity, and access times.
Service access type analysis: Analyze the comparison of service development between 2G and 3G networks.
Self-run service analysis: Analyze the development status of carriers' self-run data services, and analyze the competitive edge.
Analysis of competition of data services over legacy services: Analyze the competition of services such as VoIP over legacy telecom services.
PS Data Service Analysis on the Area Dimension Entire network cell analysis:
Perform traffic distribution analysis based on cells for 2G and 3G networks. Trend analysis:
Analyze traffic trend of each cell and find busy cells. Cell service analysis
Analysis the service categories of each busy cell, and find service features of busy cells. PS Data Service Analysis on the Terminal Dimension
Analysis of terminals with high traffic and high subscriber quantity: Analyze the terminals that consume high traffic and are used by a large number of subscribers.
Analysis of low-value terminals: Identify the terminals that need to be replaced, and take countermeasures.
Analysis of terminal replacement: Analyze service situation before and after terminal replacement, and identify value opportunities.
Analysis of silent terminals: Analyze subscribers with no traffic consumption, and identify opportunities for increasing service values.
PS Data Service Analysis on the Subscriber Dimension Subscriber traffic distribution analysis:
Analyze the number of subscribers with various traffic ranges to learn about subscribers' preferences. Analysis of subscribers with extra high traffic:
Analyze the subscribers that consume the most traffic, and identify the factors that affect revenues. Analysis of roaming subscribers:
Identify inbound roaming subscribers, and check the factors such as tariff. Service analysis of subscribers with high traffic:
Analyze the subscribers that consume the most traffic, and identify their service features. Cases of Huawei PS Data Service Analysis
Project requirements:
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 14 of 47
Introduce the project background and objectives. Analysis methods:
Describe the main analysis methods, analysis elements, and conclusions. Implementation and deployment:
Introduce the analysis result-based implementation solutions.
Training Duration 1 workday
Number of Trainees 6 to 12 persons
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 15 of 47
2.1.6 Mobile Data Service Deployment – PCC Service Policy Design and Differentiated Deployment
Training Path
PCC Principle
Service Awarness Principles
Bandwidth Management Principles
Content-based Charging Principles
WR34 0.5 day Lecture
WR34 0.5 days Lecture and hands-on exercise
E2E QoS Data Configuration
PCC Service Policy Design Training
PCC Service Policy Configuration and Application Training
PCC Associated Interworking and Predefined Rules
WR34 0.5day Lecture and hands-on exercise
WR34 0.5 day Lecture and hands-on exercise
WR34 0.5 day Lecture and hands-on exercise
WR34 0.5 days Lecture and hands-on exercise
WR35 0.5 day Lecture and hands-on
exercise
WR35 0.5 day Lecture and hands-on exercise
Intended Trainees PS and Core Network Engineer
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 16 of 47
Requirements for Trainees Having basic telecom and data communication knowledge Having basic Internet knowledge Understanding basic concepts of traffic operation
Objectives After the completion of this training project, you will be able to:
Recommend solutions based on the network data analysis conclusions. Use the GGSN and UGW to experience services, identifying specific traffic. Use GGSN and UGW to manage bandwidths, restricting the bandwidths for specific traffic. Implement content-based charging for traffic based on the service experience of the GGSN and UGW. Understand QoS requirements of various services and common service guarantee methods. Complete QoS related data configuration on each NE together with related policies. Complete static rule data configuration for PCRF interworking. Complete the analysis, configuration, and verification of traffic-based typical FUP application policies. Understand the analysis, splitting, and configuration methods of complex policies.
Content PCC principle
Introduce PCC principle
Service Awareness Principles
Describe the basic concepts of the service identification module. Describe the service awareness module's packet processing flow. Describe the architecture of the service identification module. Describe the functions of sub-modules in the service identification module. Describe the data configuration methods of sub-modules in the service identification module.
Bandwidth Management Principles
Describe the system architecture of the BWM module. Describe the function implementation of the BWM module in the system. Describe common application scenarios of the BWM module. Describe the functions of each sub-module of the BWM module. Describe the data configuration commands of each sub-module of the BWM module. Illustrate the BWM's subscriber-based bandwidth control function with examples.
Content-based Charging Principles
Analyze requirements for content-based charging using service identification. Split requirements for content-based charging using service identification. Configure data for content-based charging using service identification.
Mobile Data Network E2E QoS
Understand RAN-PS QoS parameters and application. Understand the PS QoS negotiation procedure and the recommended QoS configuration for typical services Understand impact of inter-system handover.
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 17 of 47
Understand the RAN side's QoS processing. Understand the UEs' QoS processing. Understand RAN-PS QoS architecture, parameter mapping, and data configuration.
PCC Service Policy Configuration and Application Training
Introduce the typical application of PCC (FUP). Analyze the typical application of PCC (FUP). Configure policies for the typical application of PCC (FUP). Verify policies for the typical application of PCC (FUP).
PCC Service Policy dissemble and Design Training
Analyze complex PCC policies for live networks. Introduce the methods for splitting complex PCC policies for live networks. Configure complex PCC policies for live networks. Verify complex PCC policies for live networks.
PCC Associated Interworking and Predefined Rules
Introduce the differences between PCC static rules and PCC dynamic rules and the application scenarios. Analyze original user requirements. Plan the services of predefined rules. Complete the configuration of predefined rules using instances.
Training Duration 4 workdays
Number of Trainees 6 to 12 persons
2.1.7 Mobile Data Service Deployment – PCC Signaling Analysis
Training Path
Gx Interface Signaling Analysis
Gx Interface Fault Identification
WR36 Lecture
WR36
0.5 days
0.5 daysLecture
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 18 of 47
Intended Trainees Marketing personnel, market analysis personnel, traffic management personnel, and policy deployment personnel
Requirements for Trainees Having basic telecom and data communication knowledge Having basic Internet knowledge Understanding basic concepts of traffic operation Having completed section Mobile Data Service Deployment – PCC Service Policy Design and Differentiated
Deployment.
Objectives After the completion of this training project, you will be able to:
Understand the Diameter protocol and features. Understand the Diameter and DCCA application in the Gx interface. Understand common AVPS and their meanings. Identify common faults of the Gx interface.
Content Gx Interface Signaling Analysis
Describe the Diameter protocol. Introduce the DCCA protocol. Describe the Diameter and DCCA application in the Gx interface.
Gx Interface Fault Identification
Identify common faults of the Gx interface.
Training Duration 1 workday
Number of Trainees 6 to 12 persons
2.2 Service Quality Demarcating and Problem solve
2.2.1 MBB QOE Topic
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 19 of 47
Training Path
MBB Mobile data QoE improvement overview
SQM and CEM Tool Scenario Application
Typical Service KQI Modeling
WR91
0.5 days
Lecture and hands-on exercise
WR90 Lecture and hands-on
exercise
WR92 Lecture and hands-on
exercise
0.25 days
0.25 days
Intended Trainees MBB technical personnel and network assessment and optimization personnel
Requirements for Trainees Having basic knowledge of mobile communications and data domain communications
Objectives After the completion of this training project, you will be able to:
Learn about the concept related to customer lifecycle management tLearn about the scenarios of visible O&M and service experience of the MBB. Learn about the typical service modeling of KQI.
Content EY14 MBB Data Quality of Experience (QoE) Improvement Topic
MBB Mobile data QoE improvement overview The basic concept related to customer lifecycle management The function of customer experience management Service modeling of customer experience management Measurement of customer experience management Strategy optimization of customer experience management Introduce the customer-experiencing innovative practice system that is assessable, visible, and
manageable. Introduce the small-granularity per service per user (PSPU) management. Introduce the SQX solution overview, assessment and optimization of network quality monitoring, VIP
VAP service guarantee, subscriber behavior analysis, and operation support. SQM and CEM Tool Scenario Application
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 20 of 47
Introduce KQI presentation and management. Introduce panoramic KQI real-time monitoring and KQI-KPI mapped monitoring. Introduce the KQI drill out and follow-up analysis (failure cause analysis and playback of all signaling
segments). Typical Service KQI Modeling
Training Duration 1 workday
Number of Trainees 6 to 12 persons
2.2.2 Data Service Quality Improvement Training
Training Path
MBB E2E QoE Improvement Overview
KQI Modeling and Monitoring
MBB E2E Data Service Demarcation
WR90 0.5 days Lecture
WR92 Lecture and hands-on exercise
WR91 0.5 days Lecture and hands-on
exercise
1 day
PS Data Service Evaluation &Optimization
WR92 Lecture and hands-on exercise
1.5 days
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 21 of 47
Intended Trainees RAN data service analysis and optimization engineers
Requirements for Trainees Having basic knowledge of RAN mobile communications and PS communications Having related experience in assessing and optimizing mobile data services
Objectives After the completion of this training project, you will be able to:
Learn about the system architecture for MBB E2E data QoS improvement. Introduce the SEQ service scenarios, KQI definition, and flow. Describe the service scenarios of the SEQ Analyst platform, including KQI description and SEQ Analyst
application management. Be familiar with the basic KQI models of typical services of the KPI system and learn about the difference and
relationship between KPI and KQI. Describe PS associated KPIs and KPI optimization methods. Understand the RAN QoS analysis flow. Understand RAN associated KPIs and KPI analysis methods. Understand the RAN service associated URAN, coverage problem, air interface interference, and data analysis
methods.
Content QoE Improvement Overview
MBB E2E Mobile Data QoS and Solutions to Data Service QoE Improvement Understand the visible, assessable, and manageable QoS system architecture for MBB E2E mobile data. Describe the MBB O&M, including visible and smart O&M, VIP service improvement, and QoE
improvement. KQI Modeling and Monitoring KQI Description and demarcation Describe the basic KQI models of typical services (for example, WAP and Web) of the KPI system and
introduce the difference and relationship between KPI and KQI. TCP packet analysis and demarcation.
E2E Signaling Flow of Typical Data Services Describe the E2E attachment signaling analysis. Describe the E2E PDP activation signaling analysis. Describe the E2E signaling analysis of typical data services.
KQI model analysis for typical data services
Describe the standard protocols of the QoE and KQIs. Introduce the typical services (WAP and Web) of the KQI models and the relationship between KQIs and KPIs.
OWB67 PS Network Resource& KPI Optimization Training
Guide to Evaluation and Optimization of the SGSN9810 Attach Describe definition of Attach KPI.
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 22 of 47
Describe the method of Attach KPI evaluation. Describe the method of Attach KPI optimization.
Guide to Evaluation and Optimization of the SGSN9810 PDP Activity Describe definition of PDP Activity KPI. Describe the method of PDP Activity KPI evaluation. Describe the method of PDP Activity KPI optimization.
Training Duration 3.5 workdays
Number of Trainees 6 to 12 persons
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 23 of 47
2.2.3 RAN Refined Quality Improvement solution Training Path
Target Audience
Data Service Optimization engineers
Prerequisites
With basic knowledge about mobile communications and PS communication With experience in mobile data service assessment and optimization
Objectives
On completion of this program, the participants will be able to: Describe RAN Redefined Optimization service quality analysis flow Describe Associated KPI analysis Describe Associated URAN, Coverage, Interference, Throughput Problem.
Training Content
RAN Service Quality Analysis E2E service quality analysis flow RAN service quality analysis
RAN Evaluation and Optimization WCDMA Access Problems Analysis WCDMA Call Drop Problems Analysis WCDMA UTRAN Optimization Flow WCDMA Coverage Problem Analysis WCDMA Interference Problem Analysis WCDMA HSPA+ Throughput Troubleshooting Interoperability between UMTS and GSM
Duration
3.5 working day
RAN Service Quality Analysis Methodology
WR93 0.5d
Lecture
RAN Refined Evaluation and Optimization
WR94 3d Lecture and Hands-on
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 24 of 47
2.2.4 Voice and SMS Service Quality Improvement Training
Training Path
Target Audience
Core network operation and maintenance engineers, optimization engineers
Prerequisites
At least two years experience of operation and maintenance of GSM NSS/UMTS CS or other telecommunication equipments
A basic knowledge of core network optimization
Objectives
On completion of this program, the participants will be able to: Describe voice call flow ,KQI modeling and KPI correlation Describe SMS flow and KQI modeling and KPI correlation Perform demarcation of voice and SMS Perform paging success rate analysis and optimization. Perform SMS success rate analysis and optimization. Perform assignment success rate analysis and optimization. Perform mobile originated call setup success rate analysis and optimization Perform paging success rate analysis and optimization Describe procedure for evaluating resources of V/G MSS office Perform evaluation and optimization of the hardware resource, logical resource Perform evaluation and optimization of signaling resource, TC/EC resource, trunk resource, traffic
resource
CS Capacity Evaluation and KPI Optimization Training
OWG54 Lectures, Hands-on Exercise
CS Service KQI Modeling
0 d Lecture
CS KQI Evaluation and Demarcation
Lecture
0 5d
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 25 of 47
Training Content
Voice and SMS Evaluation and Optimization Training
E2E CS Service Signaling Procedure CS service KQI modeling and correlative
Demonstrate service scenarios of the SEQ Analyst, including KQI presentation and management and applications of the SEQ Analyst.
Intra-product KPI system for CS KQI modeling, and association between KQIs and KPIs. CS KQI Evaluation and Demarcation
Voice Evaluation and Demarcation SMS Evaluation and Demarcation
CS Capacity Evaluation and KPI Optimization
OWG54 GSM/UMTS SoftSwitch Core Network Evaluation and Optimization Training Resource Capacity Assessment and Optimization
Assessment and Optimization of MSOFTX3000 Capacity Assessment and Optimization of UMG8900 Capacity Assessment and Optimization of Traffic Resource Assessment and Optimization of Signaling Link Resource
Guide to Analysis of Location Update Success Rate Location update flow Definition of location update success rate Analysis of location update success rate and optimization suggestions Operation Guide to Signaling Analysis
Guide to Analysis of Mobile Originated Call Setup Success Rate Successful MO flow Evaluation on mobile originated call setup success rate Analysis of mo call setup failure causes and optimization suggestions
Guide to Analysis of Mobile Terminated Call Setup Success Rate Successful MT flow Evaluation on mobile terminated call setup success rate Analysis of mt call setup failure causes and optimization suggestions
Guide to Analysis of Paging Success Rate Paging types and flow Definition of paging success rate Analysis of paging success rate
Guide to Analysis of Assignment Success Rate Concept and types of assignment Evaluation on assignment success rate Analysis of assignment failure causes and optimization suggestions Operation guide to signaling analysis
Guide to Analysis of Handover Success Rate Concept and classification of handover
Training Proposal
2014-01-13 COMMERCIAL IN CONFIDENCE Page 26 of 47
Evaluation on handover success rate Analysis of failure causes and optimization suggestions
Guide to Analysis of Short Message Origination Success Rate SMMO flow Definition of short message origination success rate Analysis of Short Message Origination Success Rate and optimization suggestions
Guide to Analysis of Short Message Termination Success Rate ISSUE SMMT flow Definition of short message termination success rate Analysis of short message termination success rate and optimization suggestions
Guide to Analysis of Call Connection Delay Analysis of call flow Signaling flow on the A/Iu interface Delay analysis of call models and optimization suggestions
Duration
3working days
Class Size
Min 6, Max 12
2.2.5 RAN&PS E2E QOS solution TrainingTraining Path
Target Audience
Mobile broadband technical engineers and network assessment and optimization engineers
Prerequisites
With basic knowledge about mobile communications and PS communication With experience in mobile data service assessment and optimization
Objectives
On completion of this program, the participants will be able to: Describe E2E QoS Mapping and Configuration (Access-Core-HLR-Access Point) t.
Training Content
GSM/UMTS E2E QOS GPRS/UMTS QoS architecture and parameter mapping QoS mechanism in mobile network RAN&PS E2E QOS Data configuration
RAN&PS E2E QOS solution
WR95 1 5d Lecture and Hands-on
Training Proposal
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Network QoS design
Duration
1.5 working day
Class Size
5
2.3 Sevice and Performance Monitoring Training
2.3.1 Mobile Service Quality & User Experience Monitoring(With SEQ Analyst Platform)
Training Path
SEQ Analyst Platform
Data Service NPM/SQM Scenario Application
Voice Service NPM/SQM Scenario Application
Lecture and hands-on exercise
CEM Scenario Application
Lecture and hands-on exercise
Lecture and hands-on exercise
Lecture and hands-on exercise
Intended Trainees Optimization and O&M engineers of RAN data, PS, and CS
Requirements for Trainees Having basic knowledge of mobile communications and data domain communications
Objectives After the completion of this training project, you will be able to:
Describe the SEQ Analyst system architecture and service functions.
Training Proposal
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Learn about KQI definitions of typical services and related concepts and standard protocols of CEM. Understand service scenario examples of NPM, SQM, and CEM.
Content Hardware architecture and functions of the SEQ Analyst platform Software architecture and functions of the SEQ Analyst platform Standard protocols of the QoE and KQIs Main KPIs and the modeling for typical services Application of SQM and CEM tools Functional application and scenarios of NPM Functional application and scenarios of SQM Introduce the CS KQIs and CS application management. Introduce the PS KQIs and PS application management.
CEM application and scenarios of the SEQ Analyst
Training Duration 3 workdays
Number of Trainees 6 to 12 persons
2.3.2 Mobile Service Quality & User Experience Monitoring(Without SEQ Analyst Platform)
Training Path
CS NPM/SQM Scenario Application
PS NPM/SQM Scenario Application
Lecture and hands-on exercise
Lecture and hands-on exercise
Intended Trainees Optimization and O&M engineers of RAN data, PS, and CS
Training Proposal
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Requirements for Trainees Having basic knowledge of mobile communications and data domain communications
Objectives After the completion of this training project, you will be able to:
Learn about KQI definitions of typical services and related concepts and standard protocols of CEM. Understand service scenario examples of NPM, SQM, and CEM.
Content Standard protocols of the QoE and KQIs Main KPIs and the modeling for typical services Application of SQM and CEM tools Functional application and scenarios of NPM Functional application and scenarios of SQM Introduce the CS KQIs and CS application management. Introduce the PS KQIs and PS application management.
CEM application and scenarios
Training Duration 1 workdays
Number of Trainees 6 to 12 persons
Training Proposal
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2.3.3 PS Performance Monitoring Training(M2000) Training Path
Target Audience
Field Maintenance Engineers, First line Maintenance Engineers, Routine Maintenance Engineers
Prerequisites
A general understanding of mobile communication and data communication. Get familiar with TCP/IP. 1 years related experience in PS equipment maintenance. Successful completion of the program of GPRS/UMTS PS Fundamental Training.
Objectives
On completion of this program, the participants will be able to: Master Key Performance Indicator of SGSN. Master Key Performance Indicator of GGSN. Perform KPI getting method. Understand basic alarm. Understand basic method of alarm monitoring and management. Outline the general procedure of PS core network optimization. Analyze the PS core network KPI. Describe Traffic Statistics Model Extraction. Master Evaluation and Optimization of the SGSN9810/GGSN9811/DNS/CG Resource Capacity.
Training Content
OWB92 PS Product Survey Training PS Product Basic
OWB92 PS Performance Monitoring Training PS Performance Monitoring Training
Understand the SGSN critical KPIs. Understand the GGSN critical KPIs. Understand the CG critical KPIs.
PS Alarm Monitoring and Management
OWB93 1d Lecture, Hands-on Exercise,
Demonstration
PS Performance Monitoring Training
OWB92 1d Lecture, Hands-on Exercise,
Demonstration
Training Proposal
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Master the KPI targets methods of observation. OWB93 PS Alarm Monitoring and Management PS Alarm Monitoring and Management
Understand the basic alarm. Understand the basic hardware troubleshooting. Understand the basic interface troubleshooting.
Duration
2 working day
Class Size
Min 6, Max 12
2.3.4 CS Performance Monitoring Training(M2000) Training Path
Target Audience
CS Field Technician, First Line Operation and Maintenance Technician and Engineer
Prerequisites
Successful completion of the following courses: Mobile SoftSwitch Fundamental
Alarm Monitoring
0 5d Lecture, Hands-on exercise
Performance Monitoring
0 5d Lecture, Hands-on exercise
2d
Mobile SoftSwitch Fundamental
2d
M2000 Operator Training
Lecture, Hands-on exercise
Prerequisites
Training Proposal
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Objectives
On completion of this program, the participants will be able to: Browse and query the current alarms in M2000V2 clients Describe the performance counter and object categories in M2000V2 system Query the performance result by the setting conditions and export the performance result files Execute the initial diagnosis and related operation Identify the root cause of the TOP alarm Collect the NE's running performance data and judge the running status of devices
Training Content
Product Description CS Product Basic CS product hardware and structure
M2000 Operator Training M2000 client alarm management M2000 client performance management
Alarm Monitoring MSOFTX3000 Alarm monitoring and handling UMG8900 Alarm monitoring and handling HLR9820 Alarm monitoring and handling
Performance Monitoring MSOFTX3000 performance monitoring and management UMG8900 performance monitoring and management HLR9820 performance monitoring and management
Duration
2 working days, 1 days hands-on exercise included.
Class Size
Min 6,max 12
Training Proposal
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2.3.5 Transmission Network Performance Monitoring Training(With U2000)
Training Path
Target Audience
Transmission Field Technician, First Line Operation and Maintenance Technician and Engineer
Prerequisites
Successful completion of the following courses: Telecom Basis Training
Objectives
On completion of this program, the participants will be able to: Outline the system structure and functions of the components of SDH/RTN/SYNLOCK Describe the common SDH/RTN network topologies and their features. Explain the protection mechanism of SDH/RTN Describe the architecture and main features of U2000 Describe the directory structure of U2000 Describe the main functions of U2000 Describe the basic concepts in alarm and performance management of U2000 Perform the browse and setting operation for alarm Perform the basic response operation for common alarm events Perform the browse and setting operation for performance events
KPI Performance Monitoring and Analysis
0.5d Lecture, Hands-on exercise
Product Basic
1.5d Lecture
Telecom Basis Training
0.5d
U2000 Introduction
Lecture,Hands-on exercise
Prerequisites
Training Proposal
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Training Content
Product Basic System structure of SDH/RTN/SYNLOCK equipment Hardware structure of SDH/RTN/SYNLOCK equipment Main features of SDH/RTN/SYNLOCK equipment
U2000 Introduction iManager U2000 System Introduction Telecommunications Management Network Concept Network Management Layer of U2000 U2000 System Architecture Interfaces of U2000 Managed Equipment of U2000 Hardware and Software Requirement The User Interface of U2000 Processes of U2000 NMS Maintenance Suite: MSuite License Introduction Directory Structure of U2000
KPI Performance Monitoring and Analysis Alarm Severity and Category Alarm Status Alarm Viewing and Operations Alarm Template Alarm Setting Operations Alarm Dumping Performance Events Type Performance Monitoring Setting Performance Viewing Operations Performance Data Dumping
Duration
2.5 working days, 1 days hands-on exercise included.
Class Size
Min 6,max 12
Training Proposal
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2.3.6 Transmission Network Capacity Management Training
Training Path
Target Audience
Transmission Field Technician, First Line, and Second Line Operation and Maintenance Technician and Engineer
Prerequisites
Successful completion of the following courses: Telecom Basis Training
Objectives
On completion of this program, the participants will be able to: List the main items of SDH/RTN network resource List the main items of SDH/RTN network assessment Describe the requirement of SDH/RTN network resource assessment Describe the main contents about SDH/RTN service capacity and efficiency assessment Describe the items and contents about SDH/RTN network security assessment Describe the measures about SDH/RTN survivable network assessment List the methods about trail usability assessment Describe the items and contents about SDH/RTN network O&M assessment Describe the methods about ECC subnetwork assessment Describe the methods about clock subnetwork assessment Describe the methods about spare part assessment Describe the causes and effects of discrete services Recognize the discrete services of the network Eliminate discrete services
Transmission Network Capacity Assessment
3d Lecture, Hands-on exercise
Telecom Basis Training
3d
Transmission Network Capacity Optimization
Lecture, Hands-on exercise
Prerequisites
Training Proposal
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Optimize the lower level cross-connection of SDH equipment Optimize the trails to improve the network usage efficiency Describe the items and contents about SDH network security optimization Describe the measures about SDH survivable network optimization List the methods about trail usability optimization Describe the items and contents about SDH network O&M optimization Describe the methods about ECC subnetwork optimization Describe the methods about clock subnetwork optimization Describe the methods about spare part optimization
Training Content
Transmission Network Capacity Assessmentt Assessment of SDH Network Services
Overview Statistics on Network Resources Analysis of Service Requirements Assessment of SDH Network Services
SDH Network Security Assessment Problems Facing SDH Network Contents of SDH Network Security Assessment Items of SDH Network Security Assessment Process and Tools for SDH Network Security Assessment Network Overview Network Statistic Assessment and Analysis
SDH Network Operation and Maintenance Assessment SDH Network clock, ECC and DCN support ability assessment key point ECC assessment methods Clock assessment methods Spare board assessment methods
SDH Service Support Capacity Assessment Case Study Assess SDH Network service support capability, network security, clock survivability, ECC support ablility, etc Provide the assessment report based on network analyze result
Transmission Network Capacity Optimization SDH Service Support Capacity Optimization
The formation factors and impact of discreted service Discreted service analysis and recognition Clear-up of discreted service Optimization for SDH lower order cross-connection Trail optimization
SDH Network Security Optimization SDH network security optimization items and rules Network survivability optimization methods
Training Proposal
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Trail availability optimization methods SDH Network Operation and Maintenance Optimization
SDH network O&Moptimization items and rules ECC optimization methods Clock optimization methods Spare boards optimization methods
SDH Network Optimization Case Study Network information introduction Given assessment Given optimization suggestion based on the network status Develop the optimization report in network security, service and network support field
Duration
6 working days, 2 days hands-on exercise included.
Class Size
Min 6,max 12
Training Proposal
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2.3.7 IP Network Performance Monitoring Training(With U2000)
Training Path
Target Audience
IP Network Monitoring Technician and Engineer
Prerequisites
Successful completion of the following courses: Telecom Basis Training
Objectives
On completion of this program, the participants will be able to: Describe CX600-X products hardware structure Describe NE40E-X products hardware structure Describe ME60-X products hardware structure Describe CX600-X/NE40E-X/ME60-X products Feature Understand S switches hardware architecture Understand S switches software features Describe Eudemon1000E/8000E series firewall product hardware feature Describe Eudemon1000E/8000E series firewall product software feature
Performance KPI Introduction
0.5d Lecture, Hands-on exercise
Performance Monitoring and Analysis
1d Lecture, Hands-on exercise
Product Description
2.5d Lecture
Telecom Basis Training
0.5d
Monitoring Tool Introduction
Hands-on exercise
Prerequisites
Training Proposal
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Browse and query the current alarms in U2000 clients Describe the performance counter and object categories in U2000 system Query the performance result by the setting conditions and export the performance result files Execute the initial diagnosis and related operation Decribe the KPI Definition Collect the NE running performance data and judge the running status of devices
Training Content
Product Description S Switch Product Description NE40E-X Series Product Description CX600-X Series Product Description ME60-X Series Product Description ATN Series Product Description Eudemon1000E/8000E Series Product Description
U2000 System Introduction The architecture and main features of U2000 The directory structure of U2000 The main functions of U2000 How to discover devices on U2000 How to configure Telnet/Stelnet on U2000 How to synchronize the device and U2000
Performance KPI Introduction IP network KPI definition KPI monitoring
Performance Monitoring and Analysis The performance counter categories and the difference between them The performance object categories Query the performance result by the setting conditions Export the performance result file Define the performance query template Check the performance task status User Resources Monitoring
Duration
4.5 working days
Class Size
Min 6, max 12
Training Proposal
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2.3.8 IP Network Capacity Management TrainingTraining Path
Target Audience
IP Network Monitoring Technician and Engineer
Prerequisites
Successful completion of the following courses: Telecom Basis Training
Objectives
On completion of this program, the participants will be able to: Monitors the network capacity alarm Resource utilization status on time to find capacity problems or potential capacity risk Make Judgment that if emergency activity should be taken immediately
Training Content
IP Network Capacity Monitoring Equipment capacity alarm monitoring through OSS system IP network traffic and bandwidth utilization monitoring
IP Network Capacity Analysis and Suggestion Users and traffic trend prediction IP network capacity assessment and bottleneck analysis Hardware resource analysis
Duration
1 working day
Class Size
Min 6, max 12
IP Network Capacity Monitoring
0.5d Lecture
Telecom Basis Training
0.5d
IP Network Capacity Analysis and Suggestion
Lecture
Prerequisites
Training Proposal
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2.3.9 IP Network Performance Troubleshooting Training
Training Path
Target Audience
IP Network Monitoring Technician and Engineer
Prerequisites
Successful completion of the following courses: Telecom Basis Training
Objectives
On completion of this program, the participants will be able to: Recognize and diagnose networking problems Resolve recessive network issues and deteriorated cells
Training Content
Alarm Monitoring The alarm categories and levels The alarm processing ability supported by the U2000 server Browse the current alarms Query the specified alarms by conditions set manually Redefine the alarm level in U2000 and NE Modify the alarm name in U2000 and NE Set the shield condition in U2000 and NE
Performance Alarm Troubleshooting Preventive Maintenance Tools Introduction Troubleshooting process introduction
Alarm Monitoring
0.5d Lecture
Telecom Basis Training
0.5d
Performance Alarm Troubleshooting
Lecture
Prerequisites
Training Proposal
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IP network troubleshooting although OSS system
Duration
1 working days
Class Size
Min 6, max 12
Training Proposal
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2.4 System Administrator
2.4.1 SEQ Analyst Platform Training Training Path
Target Audience
Smartcare Operation and Maintenance Engineer and Technician
Prerequisites
None
Objectives
On completion of this program, the participants will be able to: Describe SEQ Analyst Network position, system structure, feature, function and interface protocol Describe hardware structure and function of different parts of SEQ Analyst Describe software structure and function of different software sub-system of SEQ Analyst Describe System Dimensioning & Network Design of Connection ,Interfaces design and Data
Configuration Perform System Operation & Maintenance Perform System Support & Troubleshooting Describe and Perform the function of NPM, CEM and SQM of SEQ analyst
SEQ Analyst Platform System Introduction
1d
Service NPM/SQM/CEM Application
1 d Lecture, Practice
SEQ Analyst Platform O&M
1d
SEQ Analyst Platform Design
1d
Training Proposal
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Training Content
System Overview SEQ Analyst Network position, system structure, feature, function and interface protocol Hardware structure and function of different parts of SEQ Analyst Software structure and function of different software sub-system of SEQ Analyst System Design, Dimensioning, Configuration and Interfaces Network Design Principles,Overall layout System Connection Design IP address and VLAN planning principles Time synchronization network docking design Transmission resources and security requirements Configuration of server, module group, local service IP and service data of SEQ Analyst System Operation & Maintenance Platform maintenance System Support & Troubleshooting Handle equipment fault SQM,CEM function service scenarios demonstration. Notion of QoE & KQI Standard protocol SEQ service scenario: key quality indicator (KQI) presentation Demonstrate Customer Experience Manangment: VIP, VAP, Roaming User of the SEQ Analyst Demonstrate CS service quality monitoring and KPI of the SEQ Analyst Demonstrate PS service scenarios of KPI of the SEQ Analys Be familiar with the intra-product KPI system for typical service (WAP and Web) KQI modeling
Duration
3 working days
Class Size
Min 6, max 12
Training Proposal
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2.4.2 PS Probe Training Training Path
Target Audience
Smartcare Operation and Maintenance Engineer and Technician
Prerequisites
None
Objectives
On completion of this program, the participants will be able to: Describe the networking and function of PS probe Describe the hardware and software structure of PS probe Describe the application scenario of PS probe Describe the interface and protocol of PS probe Troubleshooting about alarm of PS probe Manage the hardware, software, user, alarm, and configuration of PS probe
Duration
1 working days
Class Size
Min 6, max 12
PS Probe Training
1 d
Training Proposal
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2.4.3 CS Probe(SPM) Training Training Path
Target Audience
Smartcare Operation and Maintenance Engineer and Technician
Prerequisites
None
Objectives
On completion of this program, the participants will be able to: Describe the networking and function of CS probe Describe the hardware and software structure of CS probe Describe the application scenario of CS probe Describe the interface and protocol of CS probe Troubleshooting about alarm of CS probe Manage the hardware, software, user, alarm, and configuration of CS probe
Duration
0.5 working days
Class Size
Min 6, max 12
2.4.4 SEQ Analyst and IMS Probe(Signaling)Training Training Path
Target Audience
All Technical and non-Technical Personnel
SEQ Analyst and IMS Probe Training
2 d
L
CS Probe Training
1 d
Training Proposal
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Prerequisites
None
Objectives
On completion of this program, the participants will be able to:
Describe the networking and function of SEQ Analyst and IMS probe Describe the hardware and software structure of SEQ Analyst and IMS probe Describe the application scenario of SEQ Analyst and IMS probe Describe the interface and protocol of SEQ Analyst and IMS probe Perform O&M of SEQ Analyst and SEQ Analyst and IMS probe Perform Real-time trace &History Records Query Perform IMS network performance analysis Perform IMS NPM/SQM real-time Monitoring
Training Content
Structure of SEQ Analyst and IMS probe KQI definition of IMS typical service: Basic voice service, RCS-e service, VoLTE service, Centrex
service, Conference Service. NPM, SQM function of IMS service scenarios demonstration. IMS Network performance and service quality monitoring Service quality analysis, Provide drill-down, and provide a root cause analysis. Services include:
Duration
2 working days
Class Size
Min 6, max 12