Celebrating the achievements of employers and individuals that have championed the Step into Health programme.

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Today we are here to celebrate the work of NHS organisations that have pledged to support the Step into Health programme, and the successes of veterans and their families who have been employed through it.

It’s an opportunity to acknowledge good practice across the country and to thank those who continue to build upon, and strengthen the relationship between the NHS and the Armed Forces community, both of which are such vital pillars of our national life.

This event is a celebration of your dedication and commitment to promoting the NHS as a credible workplace for the Armed Forces community, and promoting members of this community as an asset to the NHS workforce.

This is our first celebration of this kind, and we are delighted at the calibre of our shortlist. Whether you take home an award or not, I want to congratulate you on all the inspiring work you have put in to supporting the Step into Health programme. I look forward to celebrating your success with you.

Danny MortimerChief Executive, NHS Employers

Categories and Finalists

Leeds Teaching Hospitals NHS TrustSouth Tyneside and Sunderland NHS Foundation TrustThe Royal Wolverhampton NHS Trust

Kim Nurse, West Midlands Ambulance Service University NHS Foundation TrustSarah Shoesmith, St George’s University Hospitals NHS Foundation TrustVictoria Reynolds, St Helens and Knowsley Teaching Hospitals NHS Trust

Ashford and St Peter’s Hospitals NHS Foundation TrustNorfolk and Norwich University Hospitals NHS Foundation TrustSheffield Teaching Hospitals NHS Foundation Trust

Carl Walsh, St Helens and Knowsley Teaching Hospitals NHS TrustDavid Huggett, The Queen Elizabeth Hospital King’s Lynn NHS Foundation TrustJosh Ryder, Midlands Partnership NHS Foundation Trust

# S T E P I N T O H E A LT H A W A R D S @ N H S E A R M E D F O R C E S F O R E W O R D A N D C O N T E N T S

Foreword

I am delighted to welcome you all to the first ever Step into Health Awards…

Leading the way as an employer

NHS advocate for Step into Health

Collaborative recruitment of the Armed Forces community

Outstanding impact since joining the NHS

6–9

10–13

14–17

18–21

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Having spent more than 20 years within military resettlement, Lorraine knows first-hand the challenges faced by service leavers transitioning to the civilian employment market. For more than a decade, she has been using her business development skills to help employers understand the benefits of taking on those leaving the Armed Forces.

In her current role she delivers strategic leadership across the CTP, which includes two client groups: CTP Assist, for wounded, injured and sick clients, and CTP Future Horizons, for early service leavers. Prior to joining CTP in 1999, Lorraine had a short career in the Royal Navy.

Andy Bacon has been a senior health leader for over 20 years in England and overseas, working in the public and charitable/not for profit sectors. He was also the chief executive of the only specialist children’s hospital in East and Central Africa.

He currently develops the policy and strategies for the NHS support for the Armed Forces community, having served for over 10 years in the Army as an infantry and staff trained officer before working in health. Andy has held several non-executive posts in charitable bodies concerned with the Armed Forces and international health.

# S T E P I N T O H E A LT H A W A R D S @ N H S E A R M E D F O R C E S O U R J U D G E S

Our Judges

Karen is an employer manager for the Royal Foundation’s Veterans Employment Programme, which strives to support veterans, service leavers and their families in their transition from the Armed Forces into civilian life. The Royal Foundation is the primary philanthropic and charitable vehicle for The Duke and Duchess of Cambridge, and supporting those who have served in the Armed Forces has been a key function of The Royal Foundation since its inception.

Prior to working in the charity sector Karen was a police officer in the Metropolitan Police, specialising as a detective for most of her service.

Heather began her career in HR in the public sector where she worked for 13 years, initially within the NHS, and later in local government. In 2013, Heather joined Recovery Career Services where she headed up their relationships team, working with employers across the country to support wounded, injured and sick service leavers into employment.

In her current role, Heather is the charity lead for all employment-related activity, engaging with organisations to develop pathways into industry for the wider veteran community.

Lorraine CadleHead of Employment, Career Transition Partnership (CTP)

Professor Andy Bacon

NHS England and NHS Improvement, Head of Policy and Strategy for Armed Forces

Karen HodgsonVeteran’s Employer Manager, The Royal Foundation

Heather SaundersEmployment Development Manager, Walking With The Wounded

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South Tyneside and Sunderland is a proud supporter of the Step into Health programme. Through hosting events, the trust has successfully recruited five veterans who have become valued team members and ambassadors at their trust. One employee now has aspirations to undertake nursing training.

The organisation was one of the first to support employing spouses of serving members of the Armed Forces. By offering flexible roles that work with the commitments of their partners, the trust has been able to retain valued members of staff and provide adequate support.

Job descriptions are currently being reviewed to remove the requirement for NHS service, to help open up opportunities to veterans. The trust’s Armed Forces Champion, who is also the director of HR and OD, helps advise managers and convert military experience into understandable terms, and champions the programme as an executive director with senior colleagues.

The trust is a founder member of the North East NHS Armed Forces Network and representatives attend the Sunderland Armed Forces Network meeting to continually share their experience of Step into Health, highlighting the interventions they have put in place to support veterans into employment. The trust has also welcomed wounded, injured and sick personnel from the Armed Forces Recovery Centre to attend a day of learning, which included sharing the story of a veteran employee who joined the trust after attending a similar event. They are currently exploring working with an independent charity to offer further placements for members of the Armed Forces community.

South Tyneside and Sunderland NHS Foundation Trust

“As a result of events and placements the trust has recruited five veterans, all valued team members, reliable and good ambassadors for employing more veterans.”

Brian Hughes-Mundy, Human Resources ManagerSouth Tyneside and Sunderland NHS Foundation Trust

Finalist

L E A D I N G T H E W AY A S A N E M P L O Y E R# S T E P I N T O H E A LT H A W A R D S

This award recognises a single organisation that has embedded the recruitment of veterans and their families into its recruitment practice. With significant numbers employed since the start of Step into Health, this organisation acts as an exemplar and regularly shares good practice with other employers.

Leading the way as an employer

@ N H S E A R M E D F O R C E S

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The Royal Wolverhampton NHS Trust has taken a personal approach to the Step into Health programme, tailoring support to suit individuals’ needs. The trust’s dedicated Armed Forces Champion coordinates all contact and requests from the Armed Forces community, providing support and advice through shadowing opportunities, placements or visits, to allow them to gain insight into the NHS.

Working with existing workforce veterans, reservists and dependants, via their Armed Forces engagement celebration events, the trust has encouraged support through buddying with new appointees from the Armed Forces community.

Through the Step into Health programme, the trust has managed to appoint to some of the organisation’s harder-to-fill posts, by encouraging managers to look at transferrable skills of service leavers. Using recruitment fairs, the trust has encouraged Armed Forces members to explore NHS employment and has engaged with potential employees, using a tailored approach that offers guidance and details of any vacancies.

Working with the Wolverhampton Covenant Board, the trust has shared information about Step into Health with the broader employment community in Wolverhampton. The Armed Forces Champion has also contributed to webinars, shared support and advice with other NHS trusts.

Having developed a good working relationship with the regional Army career transition officer, the trust has gained a better understanding of the needs and expectations of service leavers.This has seen the trust support a number of service personnel during their transition period, offering them guidance and information on pathways towards gaining additional qualifications.

The Royal Wolverhampton NHS Trust

“The trust and the HR department have been totally outstanding and are understanding when it comes to the needs of vulnerable veterans.”

Chris Carlisle, Employment AdvisorWalking With The Wounded

Finalist

Since signing up to the programme in 2017, Leeds Teaching Hospitals NHS Trust has progressively embedded the Step into Health pledge across the organisation. Using a dedicated web section on Armed Forces recruitment, the trust demonstrates its commitment and encourages applicants to contact the trust directly.

As well as delivering three well-attended insight days in conjunction with Sheffield Teaching Hospitals, the trust has also developed an Armed Forces film documenting the benefits of employing veterans and reservists. The film features the trust’s own Armed Forces employees, who provide first-hand experiences and help ensure the value of employing veterans is understood from ward to board.

The trust actively encourages placements from veterans at any time in their career, not just through insight days, allowing veterans to get in touch whenever they feel ready to explore career opportunities. The trust continues to lead the way and share good practice, including engaging with the local ambulance trust to support them to undertake the Step into Health programme, and inviting a local acute trust to one of their insight days.

Employees and staff continue to share their experiences, with one employee speaking at an NHS Employers regional event to share their successful transition into the NHS, and a member of the HR staff taking part in a webinar to share experience from a HR perspective.

The trust continues to work collaboratively, building strong relationships with their local Army reserve unit and the Career Transition Partnership, with whom they liaise to promote insight days and attend careers fairs.

Leeds Teaching Hospitals NHS Trust

Finalist

# S T E P I N T O H E A LT H A W A R D S @ N H S E A R M E D F O R C E S

“Leeds Teaching Hospitals supported me in gaining employment in the acute sector through offering the opportunity to shadow in the trust.”

Veteran and employeeLeeds Teaching Hospitals NHS Trust

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This award recognises an individual from the NHS who has advocated Step into Health within their organisation or region, driven forward engagement at a local level, influenced behaviour change within their organisation and provided dedicated support to members of the Armed Forces community.

NHS advocate for Step into Health

@ N H S E A R M E D F O R C E S

Kim Nurse is the Step into Health and military board champion at West Midlands Ambulance Service and has been pivotal in securing programme buy-in from the board. The programme is very close to Kim’s heart, as she is the spouse of a serving soldier. Having recognised that the trust didn’t have a programme infrastructure in place, Kim led a review of the whole Step into Health process, selling the vision to all. She faced numerous challenges along the way, such as conflicting demands on resources and budgets. She has also been the driving force for the success of the organisation’s health and wellbeing programme.

Kim initiated new recruitment practices that embedded Step into Health into all recruitment campaigns, raising the profile of the programme both internally and externally.

She regularly attends military events and proactively shares good practice with others. In addition, she has been instrumental in developing a trust military network. Before the network there were around 30 known reservists and ex-military personnel, now it stands at 164.

Kim has high standards and great credibility. Her drive, passion and determination has seen attitudes change internally, and the trust is very much seen as pro-military.

Kim NurseWest Midlands Ambulance Service University NHS Foundation Trust

“For every military parade there is a commanding officer who leads from the front. Kim is our commanding officer, an earned accolade not just a given title.”

Maria Watson, Workforce ManagerWest Midlands Ambulance Service University NHS Foundation Trust

Finalist

N H S A D V O C AT E F O R S T E P I N T O H E A LT H

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Sarah is the recruitment lead and head of resourcing at St George’s University Hospitals NHS Foundation Trust. Sarah has taken the trust from the highest vacancy rate to one of the lowest across London within two years. She has proactively engaged with clinical and operational management, showing how the Armed Forces community can add value. In addition, she has enabled more than 25 staff to become reservists.

She has championed Step into Health at senior level, securing the trust chair as a lead to front all activities both externally and internally. She has also raised the profile of the programme with recruitment managers and influenced behaviour change.

Sarah has actively promoted job roles to both those currently serving, veterans and families, developing new recruitment partnerships to promote opportunities and events. She led a successful application to gain the Defence Employer Recognition Scheme Silver Award and was also instrumental in the trust signing the Armed Forces Covenant.

Sarah has passionately promoted opportunities through a variety of Armed Forces networks and supported members of the Armed Forces community. She has delivered activities including two Step into Health insight events attended by more than 40 Armed Forces personnel, tailored work placements, and shadowing. This resulted in the direct recruitment of a military captain to a service manager position in theatres.

Sarah ShoesmithSt George’s University Hospitals NHS Foundation Trust

Finalist

Victoria is the Armed Forces Champion at St Helens and Knowsley Teaching Hospitals and has been incredibly supportive and positive about the Step into Health programme both locally and nationally. She has been instrumental in changing policies and recruitment practices to make them more Armed Forces friendly.

She organised the trust’s first Military Careers Insight Day and helped other trusts to plan similar events. Victoria always makes time for people, providing one-to-one support. She has worked tirelessly to support more than 30 individuals considering an NHS career and is passionate about supporting personnel from the Armed Forces community, including spouses, through Step into Health.

She has been actively involved in driving forward engagement, including facilitating collaborative working with other trusts across the region and providing guidance. Victoria has enabled the local reserve units to become increasingly visible by promoting events and recruitment opportunities.

Victoria has also worked with the British Legion and Veterans HQ, and attended various community groups. She was instrumental in the trust being awarded Defence Employer Recognition Scheme Gold Award, working closely with wider Armed Forces community stakeholders.

Victoria had no previous experience of the Armed Forces before taking on the role of Armed Forces Champion. However, she relished the challenge and quickly learned a huge amount about the community – some people now assume she is a veteran herself!

Victoria ReynoldsSt Helens and Knowsley Teaching

Hospitals NHS Trust

Finalist

# S T E P I N T O H E A LT H A W A R D S @ N H S E A R M E D F O R C E S

“Victoria has striven to improve access and remove any barriers for service leavers, veterans and their spouses wanting to work in the NHS.”

Tiffany Hemming, Director of TransformationSt Helens and Knowsley Teaching Hospitals NHS Trust

“Sarah has amazing commitment to partnership working with the Armed Forces - even in the most challenging times. She makes a real difference - which benefits the NHS and service leaders.”

Michael Reynolds, Communications ManagerSt George’s University Hospitals NHS Foundation Trust.

N H S A D V O C AT E F O R S T E P I N T O H E A LT H

1 51 4 # S T E P I N T O H E A LT H A W A R D S

This award recognises two or more employers working in partnership to recruit members of the Armed Forces community to roles within the NHS.

Supporting all members of the community, these organisations work collaboratively to champion the value and transferable skills that the Armed Forces bring to the NHS workforce, and have achieved significant results.

Collaborative recruitment of the Armed Forces community

@ N H S E A R M E D F O R C E S

After developing Step into Health in 2014, Norfolk and Norwich Foundation Trust’s focus has evolved from the acute sector to working collaboratively with other partners in the region.

As the programme has matured, so have the trust’s relationships with partners of the Norfolk regional partnership. This includes organisations within the NHS and social care sector, as well as associated partners such as Serco, East of England Ambulance Service and adult social services at Norfolk County Council, among others.

To support this collaborative working, the organisations meet regularly through collective information mornings, where attendees review the Step into Health programme, provide feedback from participants, and offer candidates any opportunities to undertake work experience across the organisations.

Working collaboratively on joint social media marketing has helped increase the number of enquiries and interest in the information days. Through this partnership approach, the whole region has been encouraged to support service leavers and has been able to provide a range of different perspectives of career opportunities available within the health service.

By working collaboratively, Norfolk and Norwich has formed unique partnerships with stakeholders and the social care sector, as well as increasing the support and opportunities available to them and the Armed Forces community.

Norfolk and Norwich University Hospitals NHS Foundation Trust

“Our joint social media marketing has increased the number of enquiries and interest in our information days.”

Julia Watling, Programme Manager WorkforceNorfolk and Norwich University Hospitals NHS Foundation Trust

Finalist

C O L L A B O R AT I V E R E C R U I T M E N T O F T H E A R M E D F O R C E S C O M M U N I T Y

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Ashford and St Peter’s has been a shining example to other organisations within the Surrey Heartlands Integrated Care System (ICS) of what military personnel can offer the NHS and the success they can achieve with career pathways. With the chief executive, chairman and chief nurse all being ex-military personnel, the trust is itself an example of the successful transition of military personnel into the NHS.

Working as a collective with Surrey Heartlands ICS, the trust has taken on the Step into Health programme across its organisations. The driver behind this collaboration has been the Surrey Heartlands Workforce Advisory Board, chaired by Ashford’s chief executive Suzanne Rankin.

The ICS has delivered six insight days aimed at serving personnel, veterans and spouses. The days are led by Ashford’s chief executive and chief nurse, who share the stories of their own transition from the military into key leadership roles in the NHS, helping to give military personnel the confidence to make the jump.

These events have led to a number of military personnel taking up shadowing days in an area that interests them. Feedback from individuals has suggested this has been a valuable experience in getting a real feel for the NHS and the opportunities available.

Through collaboration, Ashford has helped organisations across the ICS to open their minds to a more inclusive approach to providing military personnel with opportunities, and has illustrated that providing a foot in the door will see them prosper, shine and have credibility.

Ashford and St Peter’s Hospitals NHS Foundation Trust

“Ashford and St Peters NHS has been a shining beacon to the other organisations with the ICS of what military personnel can offer the NHS and the success of what they can achieve.”

Andrea Lewis, Interim Chief NurseAshford and St Peter’s Hospitals NHS Foundation Trust

Finalist

As a pilot site for Step into Health, Sheffield Teaching Hospitals was mindful from the start of the need to work collaboratively for the programme to succeed, and to ensure a positive experience for members of the Armed Forces community who wished to engage with the NHS. In 2018, the trust began a collaboration with Leeds Teaching Hospitals to host insight events at each other’s organisations to avoid duplication and provide a better experience for those attending.

Since beginning this collaboration, more organisations from across Yorkshire and the Humber have shown interest in joining them, including other local trusts and ambulance services.

Sheffield is now developing a timetable of insight events across the region, which will allow members of the Armed Forces community to select which events they attend, as well as avoiding any duplication. As part of this, the trust encourages current members of staff with a military background to speak at these events, so they can share their journey and transferable skills.

Sheffield and Leeds have both supported a range of work placements throughout their respective organisations. Their growing partnership with other regional organisations has allowed them to refer individuals to a wider network at different locations, who are equally as willing to support the Armed Forces community. One key aspect of partnership working for Sheffield is that it has allowed a greater understanding of other organisations, and the differences in service delivery that members of the Armed Forces may encounter. This has helped them improve their insight days and work collaboratively, irrespective of differences.

Sheffield Teaching Hospitals NHS

Foundation Trust

Finalist

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“Our partnership working has led to a greater understanding of each other’s organisations and enabled the formation of a network of regional key contacts.”

Tom Evans, Human Resources Business PartnerSheffield Teaching Hospitals NHS Foundation Trust

C O L L A B O R AT I V E R E C R U I T M E N T O F T H E A R M E D F O R C E S C O M M U N I T Y

1 91 8 # S T E P I N T O H E A LT H A W A R D S O U T S TA N D I N G I M PA C T S I N C E J O I N I N G T H E N H S

This award recognises an individual from the Armed Forces community who, since being recruited through the Step into Health programme, has made a real impact and difference to their NHS organisation.

This could be at a ward, directorate or developmental level. Without Step into Health, this person may never have found employment within the NHS.

Josh is a trainee nursing associate at the Midlands Partnership NHS Foundation Trust (MPFT). He is highly qualified and brings a wealth of positive experiences and transferable skills to the trust, including his knowledge around physical healthcare which he gained while in the Royal Army Medical Corp. As a result of his military training and his previous role as a combat medical technician, Josh brings a sense of order and stability during difficult times in the working environment.

His motivation and encouragement is appreciated by both patients and staff, and his can-do attitude is a breath of fresh air. In March 2019 he gained a place on the trainee nursing associate programme through Keele University and MPFT.

Josh has taken the time to speak to many serving and retiring members of the Armed Forces with a view to encouraging them to apply for a role, sharing his experiences and journey so far. He has also engaged with a number of different forums including the trust board, which has enabled Josh to increase awareness of the positive aspects of recruiting former military personnel.

The wealth of knowledge, experience and skills alongside his ability to create and maintain excellent professional relationships makes Josh an outstanding asset and ambassador for the Step into Health programme.

Outstanding impact since joining the NHS

Josh RyderMidlands Partnership NHS Foundation Trust

“Nothing appears to be too much trouble for Josh and his commitment to the team is evident as he steps the extra mile to support and help his colleagues. I believe this sense of loyalty comes from his military training.”

Simon Lloyd, Head of Forensic, Criminal Justice Services & Head of Nursing Specialist Care Group, Midlands Partnership NHS Foundation Trust

@ N H S E A R M E D F O R C E S

Finalist

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Carl was formerly a soldier and an officer in the Army, and was also the first member of staff to be employed through the Step into Health programme. He now works as an HR systems and governance lead for St Helens and Knowsley Teaching Hospitals NHS Trust. He brings many transferable skills including leadership and management, teamwork and a tenacious desire to get things done, which proves pivotal in the projects he manages. His experience of perpetual change in the Army means that he is able to adapt and respond quickly. Carl sees opportunities for efficiencies in both cost, time and quality that are hugely welcome to the trust. He has managed the introduction of a number of HR systems that have changed the way in which the HR directorate now conducts their day-to-day activities, making considerable cost savings and streamlining processes. Carl’s transition has been relatively smooth considering he spent 32 years in the Army. He actively supports colleagues and makes a real impact and difference to the HR directorate. It is a testament to himself that he has coped so well with a new employer, new ways of doing things and a new culture. Carl proactively engages with the Armed Forces community and service personnel who are considering a career in the NHS and fosters collaborative working in order to mutually support each other.

Carl WalshSt Helens and Knowsley Teaching Hospitals NHS Trust

Finalist

David is a radiology engineer at the Queen Elizabeth Hospital and has successfully used his previous knowledge, skills and experience gained within the RAF to shape his own role in the NHS. His transition from the RAF to the NHS has been positive.

David integrated well into his new role, with the shared values and ways of working making it straightforward for David to join the NHS immediately after leaving the RAF.

David has taken on additional engineering activities previously carried out by the radiography team, which has been of benefit to both radiology and other departments. He is a valued member of the team and able to undertake many tasks independently, with many successes that have exceeded expectations.

Quality and safety are two strengths David has brought with him from his previous Armed Forces experience, working in highly dangerous environments such as aircraft engineering and radiation safety. He has been able to use his knowledge and understanding to improve working processes and procedures within the trust.

David has discussed and shared his transition journey with current serving RAF and ex-RAF colleagues. He has also created a case study on his experience of the Step into Health programme and his story is used at Step into Health information days to encourage others to work for the NHS.

David HuggettThe Queen Elizabeth Hospital

King’s Lynn NHS Foundation Trust

Finalist

# S T E P I N T O H E A LT H A W A R D S @ N H S E A R M E D F O R C E S

“It has been wonderful to watch Carl grow. His team welcome him and have become more productive as his approach to life rubs off on them.”

Tiffany Hemming, Director of TransformationSt Helens and Knowsley Teaching Hospitals NHS Trust

“David’s transition has been smooth, largely because of his personality and adaptable engineering skill set.”

Emma Harrison, Patient Experience and Public Involvement LeadThe Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust

Step into Health offers an access route into employment and other career development opportunities within the NHS to members of the Armed Forces community. The programme recognises the transferable skills and cultural values that Armed Forces personnel have developed, and how these skills and values are compatible with working in the NHS.

NHS organisations can pledge to the Step into Health programme to publicly support the recruitment of members of the Armed Forces community into the NHS. To find out more or sign up to the programme, visit the Step into Health web pages, www.nhsemployers.org/StepIntoHealth or email armedforces@nhsemployers.org

NHS Employers is the employers’ organisation for the NHS in England. We help employers to develop a sustainable workforce, improve staff experience and be the best employers they can be.

Our practical resources and expert insights help make sense of current and emerging healthcare issues, to keep employers up to date with the latest thinking and ensure they are informed and equipped to support the NHS workforce.

We generate opportunities to network and share knowledge and we actively seek the views of workforce leaders to make sure their voice is front and centre of health policy and practice. We also lead the national collective relationships with trade unions on behalf of the NHS and the Secretary of State for Health and Social Care.

Connect with a talent pool of interested candidates on Step into Health’s new candidate system.

The new system allows members of the Armed Forces community to sign up to the programme and detail their skills, background and location preferences, to help employers better understand their needs and experience.

Step into Health-pledged employers can directly contact registrants to set up work placements, track their interactions and also refer candidates to other organisations.

STEP INTO HEALTH ONLINE CANDIDATE SYSTEM

Visit: www.militarystepintohealth.nhs.uk and connect

JOIN US IN CELEBRATING OUR 10TH YEAR ANNIVERSARYThis year marks 10 years since Walking With The Wounded was founded. WWTW supports those who have served in the Armed Forces and their families, empowering them to regain their independence, thrive and contribute in our communities. Over the past decade, we have supported 8,864 ex-servicemen, women and their families through our programmes, focusing on employment and mental health.

We have many exciting events lined up to help us to celebrate our 10th Year. Get in touch to hear more about how you can join in on the celebrations.

Walking With The Wounded is registered as a charity in England & Wales (No. 1153497) and in Scotland (No. SC047760).

For more information, visit: www.walkingwiththewounded.org.uk

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