A partnership between Durham City Licensees and

celebrating10 YEARS

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Working in partnership to raise standards throughout Durham City Centre

This scheme has been very generously sponsored by:

Prince Bishops Shopping Centrewww.princebishops.co.ukSponsorship generously provided every year since 2008

Diageo GBSponsorship generously provided every year since 2010www.diageo.com

Ramside Hall Hotel, Golf Club & Spawww.ramsidehallhotel.co.ukSponsorship generously provided every year since 2010

LWC (North East)Sponsorship generously provided every year since 2011www.lwc-drinks.co.uk

Durham City BID LtdSponsorship generously provided every year since 2013www.durhambid.co.uk

Start-up and early years sponsors:Durham Police Authority, Innerglass, Swallow Hotels, Durham Markets Company, Phoenix Security,

Chester-le-Street & Durham City Enterprise Agency, NHS County Durham, Blachere Illumination

Our Objectives

To reduce the risk of alcohol related harm, disorder and crime.

To establish a benchmark of good practice in on trade licensed premises.

To identify and reward responsible operators and share their good practice with others.

To create consistency of standards throughout the UK with which to underpin the national Alcohol Strategy and the 2003 Licensing Act.

To improve the knowledge and skills of enforcement and regulation agencies, licensees and bar staff in order to deal effectively with issues relating to the management of licensed premises. To understand how this can reduce alcohol related crime and disorder, minimise the harmful effects of binge drinking, whilst improving the profitability of individual businesses and the attractiveness of our City Centre.

To create a positive vehicle for all sectors of the night time economy to work together in partnership for the common good.

To raise public awareness of the benefits of choosing to use a well run licensed premises, thereby increasing public reassurance and the promotion of social inclusion and diversity of use.

Overall Best Scheme in the UK 2016

“Being crowned the Best Overall Scheme in the UK twice within the 10 year lifespan of this scheme is absolutely brilliant. To be held in such high regard nationally at the start of BBN (only 2 years in) and to discover we still are, 10 years down the line is so rewarding and an absolute testament to the licensees and our sponsors for sticking with us over the years. Managing BBN for the last 10 years with the support of Ben Simpson and now Julie Everett, alongside Insp Ian Proud at the inception and now PC Lee Jackson has made the job an absolute pleasure and long may it continue.”

Carol Feenan Durham City Best Bar None Manager.

Mark Baird (Diageo), PC Lee Jackson, Carol Feenan and Lord Rupert Redesdale at The House of Lords National BBN Awards Evening.

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Benefits

Standards outlined by Best Bar None provide a common reference point for Durham County Council and Durham Constabulary officers to work with all of our bars, pubs, nightclubs, and University bars in tackling crime and disorder issues on an ongoing basis. Best Bar None Schemes also provide some key economic drivers for licensees who adopt the scheme, not only is there the opportunity to be formally and publicly recognised, there are also opportunities for self-promotion, publicity and marketing:

It’s a national award scheme, recognised as best practice by the Home Office and the industry.

It provides your business with a Free ‘health check’ for your premises.

Creates a safer environment for your customers and staff.

It’s an opportunity for you to demonstrate how well you manage your business.

Police/Fire Service and local authority partnership approach with participating licensees rather than enforcement.

Free promotional and advertising opportunities.

Reduced public liability insurance.

Heavily discounted BII approved training courses.

Free training courses, provided by Durham County Council and Durham Constabulary for

BBN Accredited Premises on Conflict Management, Drug Awareness and Counter Terrorism.

Free equipment (while stocks last) eg Drug Safes and Metal Detection Wands, when Scheme Managers have identified a need for such in the City Centre.

Discounted Pubwatch radios and equipment (while stocks last).

Increased footfall.

National recognition.

Reduction in Violence Against the Person in the Night Time Economy.

Increased turnover.

1 year’s free membership of the BII for Overall Scheme Winner.

Who will be this Year’s Overall Winning Premises? The Best Premises in Durham City Bar None!

“Being crowned Overall Winners of Best Bar None, the Best Premises in Durham City Bar None, for the second time, has been absolutely fantastic. We were over the moon and can’t thank all of our staff enough for their hard work and dedication over the years. We are so proud.”

Diane and Paul Martin, Owners of The Fighting CocksDurham City’s Best Premises Bar None 2016.

The Process

Applications Deadline: 24th February 2017

Quality Assurance: 27th February, 26th April and 19th October 2017BBN Standards Group will discuss any outstanding issues in relation to Applicant Premises with BBN Managers and Assessors, as well as both positive and negative feedback from Alcohol Harm Reduction Unit and Fire Service observational visits throughout the year.

Assessments: 27th February to 7th April 2017Assessors will make an Appointment to visit your premises to carry out an Assessment. All assessments will be carried out between 9.00am and 5.00pm and take approximately 2 hours.Premises failing Assessment: appropriate agencies will work with premises (if they wish to pursue Accreditation) to help raise their standards of operation, and will then have the opportunity to be re-assessed week beginning 5th June.

Spot Checks - new addition this year3 Spot Checks will be carried out over the year by the BBN Scheme Managers and feedback will be provided after each visit to enable premises to make improvements where necessary ahead of the next visit.

Marking and Levels of Awards: 20th October 2017Scores achieved during Assessment and Spot Checks will be amalgamated and premises will be awarded either:

Bronze: All Assessment Essential Criteria with at least 70% Spot Check score. Silver: All Assessment Essential Criteria + 50% additional marks (from Assessment

Desirable and Bonus prompted criteria) and 80% Spot Check score. Gold: All Assessment Essential Criteria +75% additional marks (from Assessment Desirable

and Bonus prompted criteria) and 90% Spot Check score.

JudgingThe highest point scorer from Spot Check results and Assessment score, will be crowned The Best Premises in the City Bar None. With the highest and 2nd highest in each category, being crowned Best Bar, Best Pub, Best Nightclub and Best University Bar and Runners Up in each instance. In the event of a tie, the Score from Assessment will decide positions.

Awards Tuesday 21st November 2017A glittering gala black tie event held in the magnificent Bishops Suite at Ramside Hall Hotel.

FeedbackAs well as receiving Spot Check feedback throughout the year, examples of good practice will be extracted from the assessment visits, which will be disseminated to other licensed premises to consider at the 2018 Launch. Assessors will be available to meet accredited premises to give feedback if requested. The Assessors will also make appointments to visit all premises who do not succeed in gaining accreditation, they will work through the issues that prevented your business from reaching the prescribed standard and will help you to develop an action plan in order to improve your performance and be re-assessed later in the year.

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Durham City Best Bar None Zone

Applicable Pubs, Bars, Nightclubs

Angel

Bar 33

Big Jug

Bishops Mill Lloyds No 1

Boat Club

Bridge Hotel

Court Inn

Dun Cow

Ebony Champagne & Cocktail Bar

Fabio’s Bar

Fat Buddha Asian Bar and Kitchen

Fighting Cocks

Half Moon Inn

Head of Steam

Jimmy Allens Bar and Lounge

John Duck

Klute

Library

Loft

Loveshack

Market Tavern

Missoula

My House Bar & Kitchen

New Inn

Osbournes

Shakespeare

Station House

Studio

Swan and Three Cygnets

Water House

William Hedley

Whisky River Cocktail Bar

Wiff Waff

Woodman Inn

Ye Old Elm Tree

Applicable University Bars

Grey College Bar

Hatfield College Bar

Josephine Butler College Bar

Riverside Bar & Café, Students Union

St. Aidan’s College Bar

St. Chad’s College Bar

St. Cuthberts Society Bar

St. Hild & St. Bede College Bar

St. Mary’s College

St. John’s College Bar

The Stag’s Head, Collingwood College

Trevelyan College Bar

Undercroft Bar

Ustinov College Bar

Van Mildert College Bar

Applicant’s Details

Designated premises supervisor:

Premises manager:

Premises name:

Premises address:

Postcode:

Premises telephone number:

Manager’s mobile telephone number:

Email address:

Area manager’s name:

Address:

Telephone number:

Mobile telephone number:

Email address:

Please tick which category you are entering?

Pub Bar Nightclub University Bar

This application form must be completed in full and submitted with a cheque for £30.00 made payable to Durham County Council and returned by 24th February 2017 to: Carol Feenan, BBN Manager, City Centre Management, Durham City Police Station, New Elvet, Durham City DH1 3AQ

Please note that by taking part in Best Bar None you are agreeing to your contact details being issued to the National Best Bar None and BII offices.

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Promotional Details

Please supply the following information, showing how you would like your premises to be advertised to the general public

Premises name:as it should appear on printed material/adverts

Opening hours:

Food served from and until:

Telephone number:

Website address:

Email address:

Description of your business/service:maximum 60 words

Do you give us permission to pass on your details to interested parties e.g. insurance companies?

Yes No

Guidance Notes

Assessments are based on the essential, desirable and bonus criteria in the scoring documentation the Assessors complete.

The scoring book comprises of 4 licensing objective sections: Prevention of Crime and Disorder Public Safety Prevention of Public Nuisance Protection of Children from Harm

There are 39 essential criteria (listed overleaf for your reference). You must score 100% of the essential criteria to receive accreditation, as well as achieve a minimum of 70% on all 3 Spot Check visits. There are a further number of desirable and bonus points (listed in the following pages) that the assessors may award if they feel the venue has gone above what is required of them.

You need to be able to prove that your premises has the appropriate interventions, policies and procedures in place during the assessment stage. You will also be required to demonstrate that the required policies and procedures in place have been communicated to members of staff. Records of this will need to be retained.

Venues should assemble a booklet/folder(s) that records staff training, detailing the training content together with an acknowledgement by the trainee that they have received and understood the training given.

In relation to your consideration around counter terrorism measures you may wish to view the NaCTSO website and utilise the Bar’s, Pubs and Clubs Protective Security document, which can be found in the Crowded Places link: https://www.gov.uk/government/publications/counter-terrorism-protective-security-advice-for-bars-pubs-and-clubs

You may also wish to highlight any further initiatives that you undertake that can support your application, for example, providing lollipops or sweets to customers as they leave your premises, in an attempt to keep them quiet, so they won’t disturb your neighbours! You can now also pick up added bonus points for the amount of Pubwatch meetings you have attended within the previous 12 months to the scheme’s launch date.

Please be aware that the information in the following pages is a guide and your premises will not pass by simply copying information straight from this guide. If you do not meet mandatory conditions or if customer safety is found to be at risk when your premises is assessed we will make the relevant authority aware of the problem we have found. Individual business applications and assessment findings will remain confidential to the respective company.

If premises fail to maintain standards, accreditation and awards can be withdrawn from premises at any time.

New this year: Replacing Mystery Shopping, BBN Scheme Assessors will conduct 3 Spot Checks at each venue to validate standards are being continuously maintained.

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Essential Criteria Check List

Must provide evidence of a policy on searching patrons. Must provide evidence of a procedure in place to ensure that anyone carrying out the role of a door supervisor is licensed by the SIA or subject to a Licence Dispensation Notice.

Must provide evidence of regular staff meetings which include security as an Agenda item. Must have an incident book and record each incident. Clear policy regarding safe disposal of drugs. Has a proactive approach to preventing drug use including evidence of regular toilet monitoring, controlling flat surfaces etc

Must provide evidence of a clear policy on prevention of illegal drug and psycho-active substance (legal high) use and supply on the premises.

Must provide evidence of policies in place for preventing and dealing with disorder, handling of weapons, managing conflict and recording incidents of this nature.

Must provide evidence of an Audit Trail in relation to confiscated items, eg knives, fake ID Must provide evidence of a lost property recording system or locked box/cupboard. Private areas are kept locked and secured when premises are open. Must provide evidence of managing capacity effectively including outside areas. Must provide evidence of a written accident recording system. Undertakes full building check prior to opening to the public and prior to closing for security threats, drugs and lost property.

Must provide evidence of a written fire safety risk assessment which has been completed or reviewed in the last twelve months.

Must have an adequate fire detection warning system in place. Fire exits must be free from obstruction and well lit at all times. Must provide evidence that all fire safety checks are documented. Must provide evidence of fire equipment being inspected/service annually. Must provide evidence of annual fire evacuation training exercises. Must have regular gas safety checks (annually) and electrical checks (5 yearly). Must provide evidence of a procedure for building evacuation in the event of an emergency (terrorism, power loss etc) and utilises available resources.

Must provide evidence of an effective glass collection policy inside and outside including perimeter checks.

Must provide evidence of effective spillage and broken glass policy. Must provide evidence of a dispersal policy. Must provide evidence of a robust proof of age verification policy and evidence that procedures are followed at all times, display posters (eg Challenge 25)

Clear policy and procedure specific to the protection of children are in place (eg Risk Assessments).

Must provide evidence of a Duty of Care for any person on the premises who are identified as vulnerable through: Drinks, Drugs, Disability or Injury.

Must provide evidence of compliance to the mandatory code in relation to drinks promotions and availability of smaller measures.

Must provide evidence of staff training with clear documented policies including records of ongoing refresher training for: Drunkeness, Disorder prevention & Conflict Management, Drugs, Crime Prevention, Fire & Use of Fire Equipment, Responsible Alcohol Retailing, Counter Terrorism, Prevention of underage & Proxy sales of alcohol to under 18s

New this year: All licensing conditions set for your premises will be designated as additional Essential Criteria.

Desirable and Bonus Criteria

Desirable Criteria

Door Company are registered as an SIA Approved Contractor. Venue has roving security staff. Mapping system used to identify hot spots with the premises. All staff are easily identified eg use of tabards, uniforms, high vis garments etc Records details of persons ejected/barred eg door log, till buttons Where door staff are not required at a licensed premises, venue management are trained in Counter Terrorism (eg have attended Project Argus or Griffin Workshop)

Any drugs found are documented, bagged and labelled and are placed in a lockable cabinet or safe and the police are informed.

Clear procedures are in place for determination and preservation of crime scene and witness details until police arrive.

Radios are used to keep in touch with other venues. Has one Appointed Person with access to an adequate first aid kit. Has Food Hygiene Rating Score of 3 or more. Rubbish stored externally is secure, away from doors/windows, to prevent use in arson attacks. Any waste glass left outside is secured/locked. Has measure in place to prevent patrons leaving the premises with glasses/bottles. Voluntarily uses alternative to glass for special event, drinks that are taken outside or general service where risk assessed.

Where there is an identified risk to staff through a Noise at Work Risk Assessment measures have been put in place to address the risk.

Is an active member of Pubwatch. Provides customers with the opportunity to apply for proof of age cards eg PASS. Displays BBN QR code to direct customers to variety of support services eg alcohol advice, sexual well being, drink spiking, vulnerability.

Provides/displays information to customers with regard to accessing taxis, public transport and university taxi contractors and nightbus.

Consults regularly with neighbourhood businesses/residents to ensure continued harmonious relationships.

Provides evidence of staff training with clear documented policies including records of ongoing refresher training for vulnerability/first aid.

Supports and records staff achievements in accredited qualifications.

Bonus Criteria

Additional security measures (eg metal detectors, door arches, I.D. scanners, breathalysers) Door staff attend Pubwatch and share minutes with their door teams. Has additional anti theft measures in place (eg bag hooks, mirrors, lone worker alert measure). Provides a first aid room/quiet area to assist injured persons. Conducts mock evacuation training exercises (different from fire). Blast resistant or any anti shatter film protection has been installed to all exterior and significant interior glass

Is a member of any recognised trade organisation (eg BII, IOL, CAMRA). Do you have a Taste Durham Award? Actively supports City Centre initiatives such as Streetlights, University Taxi Contracting Scheme, Nightbus Call Ups.

Takes practical steps to discourage drink driving.

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New for this year (to replace Mystery Shopping visits), BBN Scheme Managers will conduct 3 Spot Checks at each venue, to validate that standards are being continuously maintained throughout the year. They will be checking the following:

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Spot Check Criteria

ExteriorWere there no excessive amounts of un-attended glassware?Was the perimeter of the venue clean and tidy?

Door StaffWere the door staff courteous, offering a greeting and farewell?Were they managing queues and outside areas appropriately?Could you see their SIA badge?

StaffWere staff identifiable as staff (uniforms, bar tshirts, badges)?When arriving at the venue were you greeted straight away by bar staff, or door staff, if on duty?

SignageWas the premises licence clearly visible?Was a price list visible?Is there a notice informing customers that small drinks measures are available? Note: proportionate marking if venue only sells small measures.Was the age policy clearly signed?UNI BARS - Is College Drink content listed along with ABV?

Fire ExitsWere fire exits available and clear from obstruction (bar side)?Were all of the exits illuminated?

ToiletsWere the Ladies toilets clean and tidy?Were the Gents toilets clean and tidy?Was there evidence of regular checks?

Interior Was there evidence of regular glass collecting?Was the floor clean, dry and safe?

Social ResponsibilityWere QR codes to BBN website displayed in venue?Taxi/bus info available?Info to access Uni taxi contractors and night bus?

Drinks PromotionsWere there any un-acceptable drinks promotions on sale? (list what and cost)

SafetyHave you observed any breach of Licensing Conditions or Objectives?Did you see anyone leaving the venue with a glass/bottle who walked away un-challenged? If Yes: deduct one point.

Scheme Managers

Scheme Assessors

Standards Group

Carol FeenanDurham County CouncilDurham City Centre Manager

PC Lee JacksonDurham ConstabularyResponse Policing Unit

If you have any questions or need guidance throughout the year, please contact: Carol Feenan, BBN Manager, City Centre Management, Durham City Police Station, New Elvet, Durham City DH1 3AQTel: 07584 217 019Email: carol.feenan@durham.gov.uk

Julie EverettDurham County CouncilCity Centre Project Support Officer

PC Lee JacksonDurham ConstabularyResponse Policing Unit

Peter McDermott Senior Fire Safety OfficerCounty Durham and Darlington Fire and Rescue Service

Garry Keay Licensing Team LeaderDurham County Council

PC Claire McNaneyAlcohol Harm Reduction Co-ordinatorDurham Constabulary

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“This scheme has been a tremendous success over the years and we are both proud and delighted to have once again won the Overall Best Scheme in the UK Award. Best Bar None has helped make socialising in our city’s pubs, bars, nightclubs and University bars a safe and enjoyable experience and long may it continue.”

Simon Henig Leader of Durham County Council

“County Durham and Durham City are world known as destinations of culture. Durham City Best Bar None Scheme now 10 years old has been pivotal in ensuring our many visitors are safe and have a night to remember, with no mornings of regret, for those who have enjoyed “the night time economy.” Here’s to the next 10 years!”

Chief Constable Mike Barton Durham Constabulary

“BBN in Durham has always shown what true partnership working can achieve. With everyone working together over the last 10 years Durham’s ENTE has become safer, more vibrant and more profitable.

“The Durham scheme has rightly received national recognition for its ground breaking achievements in terms of alcohol related crime reduction, and we at a national level encourage new schemes to look at the ‘Durham model’ to ensure sustainability and success. With fantastic support from the Police and the Council, a willingness from the trade to continually improve the experience of Durham’s Night-Time Economy, BBN in Durham is set to achieve bigger and better things in its next 10 years. Well done, and thank you to all involved.”

Mick McDonnell National Coordinator - Best Bar None

“Best Bar None has been absolutely brilliant for all of us in the trade over the last 10 years. It’s been the catalyst of an excellent partnership working arrangement between the trade, local authority, emergency services and the University. All of us enjoy improvements made in not just how we manage our premises internally, but the effort between particularly the Council through the City Centre Management Team and the Police in the safe management and movement of the public in the city centre, at night, has been second to none. The majority of licensees who have been taking part in Best Bar None over the years have seen an increase in turnover and footfall and none of us can complain at that. Here’s to another amazing 10 Years.”

Andy Hughes Chairman, Pubwatch

Durham City Best Bar None Durham City Best Bar None

Celebrating

YEARSViolent Crime Violence Against the Person Turnover Footfall

2016- 9.7%

+19.2%

2012-57.6%

+75%

+50%

2011-87%

+60%

+50%

2010-87%

+15/+50%

2009-52%

+10-+15%

2008-35%

+12%-20%

2015- 9%

+26.8%

+15%

2014-20.5%

+14%

+30%

2013- 57.6%

+15%

+15%

This scheme has been very generously sponsored by

Working in partnership to raise standards

throughoutDurham City Centre, together we can:

Create an even safer, more attractive and welcoming night time economy

Confirm Durham City as County Durham’s premier night time destination

celebrating10 YEARS