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8/3/2019 Cegos Case Study: How SumTotal Helped Cegos Become a Leader in E-learning and Blended Learning Marketplace
http://slidepdf.com/reader/full/cegos-case-study-how-sumtotal-helped-cegos-become-a-leader-in-e-learning-and 1/3
www.sumtotalsystems.com
Success Profile
Working with SumTotal® has enabled Cegos
to transform its business model. From a
standing start just two years ago, it has already
succeeded in migrating 50% of its total
training business to an e-learning or blended
learning approach.
Fast Facts
Industry: Education
Country: France
Users: 200,000+
SumTotal Product:
SumTotal Learning
The Cegos Group
Berkshire RG12 1BW, UKwww.cegos.co.uk
How SumTotal Helped Cegos
Become a Leader in E-learning
and Blended Learning Marketplace
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Founded in 1926, the Cegos Group is Europe’s largest learning and development
company, providing customised and ‘off-the-shelf’ training solutions to some of the
world’s leading blue-chip, public sector, and SME organisations.
With the rapid advance in training technology over recent years and in online
solutions in particular, Cegos has recently decided to focus its efforts around
blended learning, a flexible approach that combines traditional face-to-face
teaching methods with online training techniques.
In rolling out this strategy, Cegos has become increasingly conscious of the need
to choose a flexible third party platform through which it could provide its entire
e-learning and blended learning portfolio. The company is aware that e-learningand blended learning are effectively still in their infancy, that they are likely to
undergo major changes over the coming years and that today’s training systems
are becoming more process-based, encompassing disparate elements like career
development and skills specifications, for example, rather than simply providing
training. In such a fluid and fast moving environment, it is essential that Cegos
retains its freedom of choice.
Cegos also needed to ensure that by passing over responsibility for technology
management to the experts, it is able to remain fully focused on its core business
of training solutions provision and that the technology behind this remains
transparent to customers.
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Cegos’ first key decision was to opt for a third party platform rather than a proprietary
solution. It did this primarily because it wanted to maintain flexibility and freedom of
choice over the long term. However, pursuing this approach would also give Cegos
the opportunity to hand over the management of the system to its technology solutions
partner and focus its attentions on its core business.
8/3/2019 Cegos Case Study: How SumTotal Helped Cegos Become a Leader in E-learning and Blended Learning Marketplace
http://slidepdf.com/reader/full/cegos-case-study-how-sumtotal-helped-cegos-become-a-leader-in-e-learning-and 2/3
www.sumtotalsystems.com
BUSINESS CHALLENGES
■■To keep pace with the rapid change in
e-learning and blended learning
■■To focus on educational side of the
business
■■To ensure the technology supporting
business offering remains transparent
to customers
■■To develop content to populate any
e-learning platform
SOLUTION
■■ Cegos chose to implement SumTotal
Learning Management together withassociated authoring tools, skills
management modules and training
administration solutions as its
e-training platform. The application is
hosted online in a SaaS configuration.
Cegos subscribes to the service, only
paying for what it uses
RESULTS
■■ Cegos now widely seen as an
innovator in e-learning and blended
learning with the best catalogue on
the market
■■ Cegos has succeeded within twoyears of implementing the system
in migrating 50% of its total training
business to an e-learning or blended
learning approach
■■ Use of the SumTotal solutions has
enabled Cegos to penetrate new
markets – like Russia and Chile
■■The new system has allowed Cegos
to obtain easy access to high-quality
solutions from SumTotal’s partners
■■The new capability opens up
new partnership opportunities for
SumTotal
To help it choose between available offerings, Cegos developed a strict project
specification. As Laurent Moresco, director of e-services at Cegos, states: “First, we
had to make sure that we selected a working solution that could support our entire
training portfolio, encompassing distance learning, classroom based learning and our
trademark Global Learning by Cegos, a leading method of multimodal training.”
The second key requirement was that Cegos required a software-as-a-service (SaaS)
solution. This approach would mean that the application would be hosted online.
Cegos would subscribe to the service and only pay for what it actually used.
The solution also had to have a flexible infrastructure, allowing it to be easily
customised to support the full range of content Cegos customers need today as well
as the solutions they are likely to demand in the future. It was critical that the solution
chosen had this future-proofing capability. The e-learning and blended learning
markets are currently in a rapid development phase and it is difficult to predict their
likely future growth paths. Consequently, Cegos was clear that it needed a system that
was flexible and functionally rich enough to adapt quickly to change.
Finally, Cegos was looking for a long term solutions partner who understood the
French market and its prevailing business culture.
SumTotal fulfilled all these criteria. Not only was its learning management solutions
offering ideally suited to Cegos’ needs but with 1500 corporate customers served by
850 employees, its international network enables it to work with Cegos and its clients
all over the globe. SumTotal has a strong presence in France, in particular, where
many of its customers are based and where it has successfully developed its own
ecosystem of hosting, technology and solutions partners.
So Cegos took the decision to install the SumTotal Learning Management complemented
by authoring tools, skills management modules and solutions specifically designed for
training course administration.
In terms of system configuration, Cegos has followed the classic SaaS model where
servers, applications and data are all hosted externally, providing greater levels
of guarantee in terms of security and continuity of service. Once the contract with
SumTotal had been signed, it was just a few weeks before the system was fully
installed and operational, although Cegos still lacked sufficient training content to
populate the new platform. After eighteen months of intensive content development, it
now has 200 e-learning modules in 13 different languages available on the platform.
Cegos customers’ can pick and choose suitable modules to use, as and when required.
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Thanks to SumTotal, Cegos is now widely seen as an innovator in this sector with
the best e-learning and blended learning catalogue on the market. Working with
SumTotal has enabled Cegos to transform its business model. From a standing
start just two years ago, it has already succeeded in migrating 50% of its totaltraining business to an e-learning or blended learning approach.
The ability to make use of the SumTotal platform has also allowed Cegos to
penetrate new geographical markets. Since partnering with SumTotal, it has won
new business in both Russia and Chile, two country markets which would have
proved difficult to break into without the SumTotal platform.
8/3/2019 Cegos Case Study: How SumTotal Helped Cegos Become a Leader in E-learning and Blended Learning Marketplace
http://slidepdf.com/reader/full/cegos-case-study-how-sumtotal-helped-cegos-become-a-leader-in-e-learning-and 3/3
APAC
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About SumTotalSumTotal Systems, Inc. is the global leader
strategic Human Capital Management
(HCM) solutions that provide organizations
with a new level of visibility to help make
more informed business decisions and
accelerate growth. Recognized by indus-
try analysts as the most complete solution,
SumTotal provides full employee lifecycle
management, including a core system of
record, from a single provider for improved
business intelligence. The company offers
customers of all sizes and industries the
most flexibility and choice with multiple
purchase, configuration, and deployment
options. We have increased the perfor-
mance of the world’s largest organizations
including Sony Electronics (NYSE: SNE),
AstraZeneca (NYSE: AZN [ADR]; London:
AZN), Amway (KUL:AMWAY), Seagate
(NYSE: STX), Dell (NASDAQ:DELL), and
Google (NASDAQ:GOOG). For more
information, or to request a demo, please
call +1 (800) 881-2546 (US / Canada),
+1 (508) 358-1072 (international) or visit
www.sumtotalsystems.com
About Cegos GroupFounded in 1926, the Cegos Group is
Europe’s largest learning and development
company, providing customised and ‘off-
the-shelf’ training solutions to some of the
world’s leading blue-chip, public sector,
and SME organisations. It employs more
than 1,200 staff worldwide and has an
annual turnover of 300 million CHF. In
2007, the Cegos Group trained 200,000
professionals in 50 countries.
Equally the use of the platform has made Cegos a more attractive proposition
for global enterprises with a presence in underdeveloped territories or emerging
markets around the world. And as a result of deploying the SumTotal platform,
Cegos has been able to expand several existing relationships with multinational
customers.
In addition, the fact that the SumTotal solutions are both flexible and functionally
rich has enabled Cegos to implement new functionality as and when requested by
customers. It plans to start deploying SumTotal’s skills specifications management
tool which includes a skill levels certification module shortly.
The use of a SaaS model helps Cegos to make changes to the solution and
implement new modules, for example, quickly and easily – and the ability to host
hundreds of customers on a single platform has resulted in significant savings in
administrative costs.
It is important to note however, that Cegos remains responsible for the functional
administration of the system. A large company that wishes to re-engineer its
training plan in order to implement blended learning can turn to Cegos to analyse
and implement its corresponding functional separation completely transparently
on the SumTotal platform. In addition, Learning Management already has all the
necessary connectors to connect to the HR information and ERP systems that its
customers are using.
This is a significant advantage for large organisations that use these types of
information system. Once Cegos has completed the configuration process, no
more than two people are typically required to manage the back office training,
even in the largest companies. This represents a massive reduction on traditional
cost levels and is achievable because the other services required to operate the
platform are all included in the SaaS subscription.
Cegos has also benefited from SumTotal’s ability to integrate high-quality third-
party solutions into its platform to add value, such as the test authoring tool,Questionmark, which Cegos also uses, and virtual classroom software such as
Interwise, Adobe Connect and Webex.
As Moresco explains, “With the broad spectrum of functionality now supported by
these platforms, we can foresee a situation in the long term where large training
companies like Cegos could partner corporations in all areas relating to skills and
training, including management.”
Next Steps
+1-352-264-2800
Contact Us on the Web
Submit an RFP
Visit the Resource Center
www.sumtotalsystems.com