Oracle Solution PresentationTuesday 9 February 2016

Ciara DoyleOracle CX Account Manager

Dataplay

Agenda

• Setting the scene• Why Oracle• Oracle’s End-to-End Solutions• Oracle Service Cloud• Case Studies• Conclusion• Next Steps and Q&A

• Successful launch of the holographic tablet

• Establish Dataplay as preferred systems integrator in mid-market financial services

• Setup consulting services in the Netherlands

• Reduce cost of customer service by 50% to fund expansion initiatives

Dataplay’s Goals

“Over half of online US customers will abandon a purchase if they cannot find a quick answer to their questions” North American Technographics Customer Experience Survey, 2013

What Sets your business apart?

What Sets your business apart?

The ‘Connected Customer’ LifecyclePURCHASE RECOMMEND

MAINTAIN

RESEARCH NEED RECEIVE USE

1

2

3

4

5

6

7

8

SELECT BUY OWNSupport & ServeMarket & Sell

HELP ME

VALUE ME

KNOW ME

KNOW ME

VALUE ME

VALUE ME

HELP ME

HELP ME

Your Roadmap to becoming a Leader in Service Excellence

Oracle’s Leadership

60,000,000+ Cloud Users

19 Global Data Centers

34 BillionTransactions per Day

Cloud Customers in180+ Countries34 Languages

10,000+Cloud Enterprise Customers

2,100+ CloudCX Customers

Be a Leader in Service Excellence – Empower CustomersMake it easy for customers to engage with your brand—and get the information they needMake it easy to serve customers  more efficiently through self-service content, online chat, click-to-call, and virtual assistantsEasily adapt to the needs of your business by bringing flexibility to the customer service organization

Be a Leader in Service Excellence - Get Better

Be a Leader in Service Excellence – Get ahead

Oracle Service Cloud

Some of Oracle’s satisfied customers

• Atradius, based in the Netherlands, love the analytics features of Oracle Sales Cloud

• Acorn Paper had made a lot of acquisitions over the years and customer data was in different locations, and needed unified management of their sales force

• In both cases implementation was extremely quick, using Oracle Consulting and their local business partners

CollaborativeIntegrated Communication, Coaching and Team Selling drive Productivity

• Intelligent coaching built into the sales process

• Faster and effective execution through social collaboration

• Complex and complete account management

“Oracle Social Network is tightly integrated with Oracle’s cloud applications, including Oracle Sales, Human Capital Management, and ERP

cloud services.”

Gain More Rainmakers in your Organization

Pipeline BuildingModern Tools to Drive Demand across all Channels

Oracle Service Cloud

• Help you build a knowledge base of consistent answers

• Unify channels to provide more seamless service

• Empower customers to self-serve and help each other

“The agents love it; it works well. It gives them the flexibility they need, and allows them to focus in on one tool” Joshua Turner, Customer Ops Director

• Focus on building strong customer engagement, delivering a great experience for their customers and developing a memorable brand presence to attract and retain customers.

• Formulate a roadmap developing a clear business strategy to help the brand grow, choosing the proper technology to deliver successful, efficient and personalized service interactions.

• Form a clear plan for how to engage customers across channels

• Click www.moderncustomerservice.com for more information

Conclusion

Questions?