Ccwc mar apr 2015

CONVENIENCE & CARWASH CANADA 1

MARCH | APRIL 2015

Canada’s most read Canadian owned and operated Convenience, Retail Petroleum and Carwash publication

STE ANNE CO-OPLEADING BY EXAMPLE FOR MORE THAN 90 YEARS

FROZEN BEVERAGES 2015

MOBILE PAYMENTS

CARWASH DOORSDESIGNED FOR LIFE

CHOOSING SIDES ON UST INSTALLS

DEFDEMAND DRIVES CAPABILITY

VOLTS TO GOCanada moves ahead on Electric Vehicle infrastructure

PM41

6705

39

VCN_015_Conv-CarWash-Can_FullPg.indd 8.125"x 10.75" CYAN

Vicinity 8.375” x 11” MAGENTA

February 13/15 N/A YELLOW

N/A BLACK

00 Matt McChesney [email protected] CMYK PMS

Convenience and Car Wash Canada 100% PMS

Smart business for your business.

With Vicinity, you can make customers happier by offering rewards that will keep them coming back more often. Customize and create your own loyalty program with smart, simple technology and grow your business.

• Quick and easy set-up • Customized to your business• Improves customer communications

Get a free demo 1.855.980.0670 vicinitywelcome.ca

Less gimmicky, more Vicinity.


Food & Nutrition

Industry & Technology

Cover Story

Instore & HR/Staffing

Carwash Technology

Petroleum Technology

Upcoming Events

Launching Profits with BLAST-OFF

05 WCSA The Power of Association

08 Promoting the Positives The WCSA looks at E Cigs

Ste. Anne Co-op For more than 90 years Manitoba’s Ste Anne Co-op has been leading by example

14 Cleaner Stores mean Bigger Profits

21 Mobile Payments continue to impact business

29 Student Employment Worth the Effort

Spring into Slush Frozen Beverages Report

The Anatomy of Foaming Brushes Having the right brush means customer satisfaction

42 Carwash Crash Test Dummies Ideas for business are not all created equal

47 Carwash Doors Designed for Life

57 Carwash Q & A Doors

Quarles Petroleum Expands its Network with new FSC3000™ System from OPW 64 Choosing Sides Accessory pairing can make a difference with UST installs

67 DEF Demand Pulls Strong Infrastructure Growth and opens up new challenges and opportunities for fuel retailers and truck stop operators

April 23-25, 2015 2015 International Carwash Show Las Vegas, NV www.thecarwashshow.com

May 27, 2015 Western Convenience Stores Association CS Expo Executive Airport Plaza Hotel & Conference Centre Richmond, Vancouver, BC Contact: Andrew Klukas 778-987-4440 [email protected] or Brenda Jane Johnstone 204-489-4215 [email protected]

July 2nd, 2015 6th Annual WCSA Golf Tournament Glen Eagles Golf & Country Club Cochrane, AB Contact: Cody Johnstone 416-838-4674 [email protected] or Brenda Jane Johnstone 204-489-4215 [email protected]

October 11 – 14, 2015 NACS / PEI show Las Vegas, NV www.nacsshow.com

VCN_015_Conv-CarWash-Can_FullPg.indd 8.125"x 10.75" CYAN

Vicinity 8.375” x 11” MAGENTA

February 13/15 N/A YELLOW

N/A BLACK

00 Matt McChesney [email protected] CMYK PMS

Convenience and Car Wash Canada 100% PMS

Smart business for your business.

With Vicinity, you can make customers happier by offering rewards that will keep them coming back more often. Customize and create your own loyalty program with smart, simple technology and grow your business.

• Quick and easy set-up • Customized to your business• Improves customer communications

Get a free demo 1.855.980.0670 vicinitywelcome.ca

Less gimmicky, more Vicinity.

Volts to Go Electric Vehicles make Inroads with Infrastructure.

1017 08 32 37 59

November 2 – 4, 2015 Gulg CarWash Car Care Expo Dubai International Convention & Exhibition Centre Dubai, UAE www.gulfcarwash.com

4 MARCH / APRIL

Brenda Jane Johnstone Publisher

Get Social, Connect & Network — The Opportunities Just Keep Getting Better

If you’re anything like me, you probably hear this all the time, “Get connected, network and have an online presence”. These days we are all looking for ways to maximize our online experience to help us grow our businesses or just stay informed about our industry. And now that we are almost in our 8th year of publishing Convenience & Carwash Canada magazine, we have a growing and robust online community that I am extremely proud of. Our members bring great value to the Convenience, Petroleum and Carwash Industry with their unique insights and contributions. They connect with us on Twitter, Facebook, Pinterest and through our website, either directly or through links from respected industry partners like the Western Convenience Stores Association (WCSA).

To keep this energy moving forward, we recently launched a robust 2015 social media platform to extend the reach of our articles & events, and to promote the resources our advertisers offer to retailers. Please watch for our Tweets, Posts and Pins and share them with your friends and customers so they can take advantage of the resources we offer.

Staying connected also involves face-to-face networking at one of the many industry events planned for 2015, like the new upcoming Convenience Store Expo at the Execu-tive Airport Plaza Hotel & Conference Centre in Richmond, B.C., on May 27. Together with the Western Convenience Stores Association and Core-Mark International, we are creating a unique C-Store experience for attendees, complete with a retail petroleum, carwash and C-store area. Just imagine yourself walking through a C-Store and Carwash site equipped the latest products and technology—stocked with the hottest new prod-ucts your customers will be asking for.

This venue is a great way to kick-off spring at an event that has already attracted many leading industry organizations. Retailers will have a chance to meet one-on-one with industry thought leaders and participating vendors. We’ve included a short ques-tionnaire in this issue so we can maximize your time at the event. Please take a moment to fill it out and mail it back to us. You can also fill it out online. Sign up or get more information at http://convenienceandcarwash.com/cs_expo.html.

To help fuel interesting online community conversations, this issue is packed with helpful information from our advertisers and experts on a range of topics covering everything from Carwash Doors to Student Hiring. And don’t miss our OPW Case Study which shows how Quarles Petroleum expanded its services by installing an OPW Fueling System that met their expansion needs. We also feature some trending topics, like how electric car charging systems could become a new revenue stream for C-stores, so check out our “Volts to Go” article.

Finally, we bring things back home with a story about Ste. Anne Co-op, a valued Mani-toba go-to place for fuel, and other convenience store items that might surprise you.

So enjoy the issue and join our community of business owners and operators, techni-cians, and anyone who is interested in the C-Store, Retail Petroleum and Carwash industry. We welcome your input and knowledge. I look forward to seeing you online or at a future event.

Convenience & Carwash would like to introduce you to our new advertisers.

BC Lotto page 15 D.S.L. Inc page 33Erie Brush page 41Gulf Coast Carwash Show page 45 JTI MacDonald page 46Reclaim/Xpress Wash page 50Vicinity Rewards (Rogers) page IFCSmoke NV page 16 Sonny’s page 34Sunshine Door page 50 WEX Card page 20WyndStar Doors by Rytec page 54

PUBLISHER Brenda Jane Johnstone [email protected]

EDITOR Kelly Gray [email protected]

SALES Cody Johnstone 416-838-4674 [email protected]

Brenda Johnstone 204-489-4215 [email protected]

DESIGN AND PRODUCTION Doug Coates, Edge Advertising Keith House, Ad Production

EDITORIAL ADVISORY BOARD Ian Burton, PD McLaren Scott Findlay, Core-Mark Int’l Kim Hansen, MI Petro David Hoy, Peninsula Co-Op Andrew Klukas, WCSA Dave Watson, The Chamois & Convenience Store Ltd.

CONTRIBUTING WRITERS Matt BialekBarbara BowesReeve BunnEva ChambersKelly CharterKelly GrayRobert HayesRick O’DonnellPerry PowellDel WilliamsDr. Jeanne Riot

CIRCULATION James Gordon [email protected]

WEBSITE www.convenienceandcarwash.com

PUBLICATION MAIL AGREEMENT No: 41670539 Return Undeliverable Canadian addresses to: Circulation Department 543 Borebank Street Winnipeg, MB R3N 1E8

Publisher’s Message

Come Join a Growing community of Canadian vendors and retailers who are dedicated to making the Convenience, Retail Petroleum and Carwash Industry thrive.www.convenienceandcarwash.comtwitter.com/carwashcanadawww.facebook-.com/convenienceandcarwashcanadawww.pinterest.com/cstore_carwash/


The Power of AssociationWestern Convenience Stores Association (WCSA) in partnership with others such as this magazine and Core-Mark International will hold CS Expo in Vancouver this May 27 at Executive Airport Plaza Hotel & Conference Centre, 7311 Westminster Hwy Richmond, BC.

6 MARCH / APRIL

ANDREW KLUKAS WANTS TO PULL TOGETHER MEMBERS OF THE INDUSTRY. He suggests this interconnectivity goes to the heart of what an association is all about. Towards this end, the Western Convenience Stores Association (WCSA) in partnership with others such as this magazine and Core-Mark International will hold CS Expo in Vancouver this May 27 at Executive Airport Plaza Hotel & Conference Centre, 7311 Westminster Hwy Richmond, BC. The evening before the event the association will host a networking cocktail/dinner session for event sponsors and prospective future sponsors.

According to Klukas, given the geography of the region, the main Western event wasn’t managing to bring the entire region together. He suggests that perhaps no single event could achieve this. “Conve-nience U in Calgary is a great event but draws mainly local attendees.” He says. “BC has a huge market and we would see people fly off to NACS in the US and not come over the mountains to Calgary. So, we created CS Expo to bring what op-erators are looking for and deliver it on their doorstep. If they can’t come to us, maybe we need to go to them. This is just one example of value added services the Association can provide,” he says.

CS Expo is engineered to make a difference. Unlike other trade events in the convenience sector, CS Expo will emulate the C-store environ-ment by constructing a venue like a C-store within the Executive Airport Plaza Hotel & Conference Centre. “It will feature the products, the technology, and the designs that are leading edge. And, we will have an opportunity to hear from operators in not just the lower mainland, but through-out BC as well,” he says remarking that the innovative event will be a very cost effective for vendors. Indeed, the list of vendors is a veritable Who’s Who of the trade. Expect to find JTI, RBH,

Continued on page 9

Western Refrigeration, BC Lot-teries, General Mills, Van Houtte, Sonny’s The Car Wash Factory, Canadian Trade House, F’Real as well as McIntosh Petroleum and MI Petro, to name just a few.

“OUR OBJECTIVE IS TO PROVIDE VALUE-ADDED MEMBER SERVICES, NOT GENERATE BIG PROFITS. However, we represent a large region and so the success of the show will give us the opportunity to build our service base and to represent our members and to lobby for the industry more effectively. We’re a non-profit association and we run very lean, and any extra earnings we can generate on events such as this we plough straight back into the industry.”

Here, Klukas remarks that they continue to work diligently on briefs such as appropriate access to Temporary Foreign

Workers, access to beer and wine sales, in-store health and safety, getting recognition for healthy food choices, fighting contra-band tobacco, and tackling the surge of Vape shops that skirt the law. “We have had successes but we can do and need to do more. By delivering solid and high-value events we can push

harder to make the changes that matter to our members.”

A good case in point is the WCSA’s recent effort in Saskatch-ewan where the Association’s team travelled to Regina to pres-ent the industry’s point of view to the Hon. Don McMorris, Sas-katchewan’s Minister of Liquor and Gaming. “Our submission generated a lot of interest and I found myself in front of a row of TV cameras and reporters who were interested in our recom-mendations to the Saskatchewan government. The submission discusses how Saskatchewan can retain its existing public liquor distribution and retail model while granting licenses to strictly qualified convenience stores for the sale of beer and wine. Already there are 190 fran-chisee stores in small centres around the province that are doing a good job. We believe this number could be expanded and

want to show how Convenience Retail is part of a successful model. We believe this licensing process should include the same conditions as in pubic liquor stores, which place controls on minimum pricing, hours of sale, and promotional and market-ing activities. We recommended that convenience stores be

CS Expo, unlike other trade events in the convenience sector, CS Expo will emulate the C-store environment by constructing a venue like a C-store within the Executive Airport Plaza Hotel & Conference Centre.

I found myself in front of a row of TV cameras and reporters who were interested in our recommendations to the Saskatchewan government.

JT International approved logo

The colours shown on this page are not intended to match the Pant

For accurate colour references please refer to the current editio

Formula Guide.

WCSA and Core-Mark Int’l in partnership with Convenience & Carwash Canada would like to thank our current confirmed sponsors:

CATEGORY SPONSOR

GOLD SPONSOR

SILVER SPONSOR

BRONZE SPONSOR

8 MARCH / APRIL

BUSINESS & ECONOMYHelp Promote Positive E-cig Regulation

Health Canada is looking at regulating e-cigarettes.

We welcome some form of regulation given that Vape shops are openly selling

products containing nicotine (with very little if any enforcement by Health Canada).

Health Canada is initiating mys-tery shops on e-cigarettes across the country to determine how widely they are sold to youth. The results of this campaign will help Health Canada determine what regulation will be proposed and implemented.

It is essential that the C Store industry upholds its excellent record on age testing.

Performing well in this test will promote our ability to sell these products in the future.

Here is how you can help:In 2014, the Canadian Conve-

nience Stores Association circu-lated the following Recommended Practice for selling e-cigarettes. Fol-lowing the Recommended Practice will help ensure that the industry performs up to standard during the mystery shop campaign.

Do not sell e-cigarettes to mi-nors. Although it is not required by law, commit voluntarily to treating e-cigarette like tobacco products. Always ask anyone who looks to be under the age of 25 to provide valid, government-issued photo ID to establish proof of age:

• Don’t sell any nicotine e-ciga-rettes that are not approved by Health Canada

• Make sure your staff is properly and regularly trained on age-veri-fication practices provided through education tools like the CCSAs free We Expect ID training program. For access to the program, go here: www.we-expect-id.com/

• Display all proper signage, includ-ing posters, stickers and decals con-veying the message that your store will not sell age-restricted products to minors and will only sell age-re-stricted products to customers who can show proper ID.

Please remind your staff ASAP of the need to age-test on e-cigarettes so they keep these products out of the hands of youth AND so that we do not fail the upcoming tests con-ducted by Health Canada. We need to demonstrate that they can trust us in the sale of these products.

The undercover operation will run from July 1 to September 30 at some 4,000 retail outlets nationwide.

Seeking a New Regulatory Framework on Vapes by Andrew Klukas, President WCSA

In lieu of federal regulation of e-cigarettes the Canadian Convenience Stores Association and the regional Associations have recommended that retailers refrain from selling products not yet approved by Health Canada, and to apply the same age tests as for the sale of age restricted products such as tobacco.

The federal Parliamentary Standing Committee on Health that was studying e-cigarettes has completed its report and recommendations in its report titled: Vaping: towards a Regulatory Framework for E-Cigarettes. The report calls for regulation, but does not go into great detail as to what those regulations would look like.Under possible frameworks for regulat-ing electronic cigarettes it lists 4 pos-sible frameworks:1) Regulate like tobacco products,2) Regulate like therapeutic products,3) Regulate as consumer products,4) Regulate within a new legislative

framework.

The report advocates for number 4, a new regulatory framework. In the recommendations the report advocates for the Government to consult with stakeholders and the public to determine what that new regulatory framework will be. The Canadian Convenience Stores Association will be invited to participate in those consultations. In the absence of federal regulation we are seeing the provinces take steps toward developing their own regulation.

The WCSA, along with the other regional associations, therefore plans to work with Provincial governments to avoid a patchwork of legislation across the country.


Visit our store at the C-Store Expo and meet the experts who can help you grow your business. Sign up today and tell us what you’d like to see, we’ll customize your expo visit so you can

learn how to maximize your customer experience and your profits.

Register at: http://convenienceandcarwash.com/cs_expo.html

The WCSA and Core-Mark Int’l, in partnership with Convenience & Carwash Canada, invite you to come out and join other retailers and manufacturers at the Western Convenience Stores

Association’s first-ever Convenience Store Expo on May 27, 2015 in Richmond, B.C

Imaging yourself walking through a C-Store and Carwash site equipped the latest products &

technology—stocked with the hot new products your customers are looking for?

required to meet or exceed safety standards and maintain a “clean” record on age-verification in order to retain and renew their li-quor licenses. More, we proposed a phase-in period where a limited number of licenses throughout the province would be issued to ensure a smooth transition that would allow for initial monitor-ing while protecting the interests of smaller retailers who cannot adapt as quickly to all the licens-

ing requirements as the larger retail chains. We believe our rec-ommendations build on existing models and align Saskatchewan’s liquor laws with the lifestyles and values of its residents.”

IN BC KLUKAS IS ALSO WORKING TO DEVELOP PHASE II AFTER THE HEALTHY CHOICE PROGRAM PILOT.He is seeing a lot of support from groups such as The Bridge Society and Peninsula Co-op. “We want to develop a benchmark standard for better-for-you food products. In the US they have recently created Partnerships for a Healthy America and I see an opportunity to do something similar in Canada. We need to work to be part of the solution to obesity and this would be a great tool to help,”

he says, noting that some large grocery retailers are developing proprietary tools for healthy shopping. “We all need to be on the same page and not working against each other on this very important health issue.”

Behind every effort the WCSA is making is a desire to strengthen the industry and also to increase the level of meaningful discussion on important issues. This is the focus to the CS Expo and this is the focus of ongoing lobbying efforts and networking. “What we have is a community, and with-in our community we have many things to talk about on our road to ever greater success. This is the power of Association,” he says.

In the US they have recently created Partnerships for a Healthy America and I see an opportunity to do something similar in Canada.

Continued from page 6

10 MARCH / APRIL

Selkirk, MB. company reports selling fireworks – and boosting your retail revenue – has never been easier. Guaranteed.

Launch Your Profits With BLAST-OFF

by Bev Mirkin


WTo be successful, retailers need to identify new opportunities, trends, and consumer tastes, but this involves an aspect of risk, with no absolute guarantee of success–or does it?!

Enter BLAST-OFF Fireworks, of Selkirk, Manitoba. BLAST-OFF Fireworks is Canada’s fastest growing fireworks importer, for good reason. This second-generation family run business emphasizes “old fash-ioned” one-on-one customer service, fusing these ide-als with product innovation, modern technology, and a proven retailer system.

Did I mention, they offer Canada’s only “Guaran-teed Sale” fireworks program?

With a background in banking and retail sales, company president Matt Bialek explains, “When we restructured our business in the early 2000’s, we looked at what it meant to be a retailer in Canada–the challenges, the geography, the goals–and how we, as a supplier partner, fit into the mix. We looked at things from the retailer’s perspective, streamlining every facet of our value chain to meet retailer objectives.”

Continues Bialek, “We broke the issue of carrying fireworks down to the basic question of ‘If you’re not stocking BLAST-OFF Fireworks at your retail loca-tion, what’s stopping you?’”.

The results of this restructuring were impressive. The company took a traditionally ‘high-margin’ prod-uct – with mark-ups of 100 per cent or more – and streamlined their offering to address every possible objection to, or hesitation about, carrying fireworks in the Canadian convenience channel:

• Concerned about dead-stock or inventory obso-lescence? No problem. Today’s fireworks engineered by BLAST-OFF boast a long shelf-life of between 7 and ten years. Plus, all sales are transacted on a 100 per cent Guaranteed Sale basis. “If our inventory doesn’t sell to your liking, you may return any un-sold merchandise for a full refund.” exclaims Bialek.

• Don’t have the room to stock large amounts of inventory? The company offers the industry’s only

‘Loan-A-Cabinet” fireworks display system. For a nominal up-front deposit, BLAST-OFF Fireworks will position a display fixture in your store to boost

retail sales. Available in countertop, standard floor display, and double-wide floor models, these fix-tures handle all storage and civic bylaws, and en-sure that your fireworks category gets noticed. “Our standard floor display has a footprint of less-than four square feet, and with this small footprint, a retailer can easily out-margin traditional C-store categories per-square-foot,” says Bialek. “The best part is the fixture deposit is fully refundable in the event that you exit the fireworks business.”

• Is cash-flow an issue? BLAST-OFF has you covered here. “This was a major stumbling block for a num-ber of our independent C-Store operators,” explains Bialek. “Owners saw the potential of merchandis-ing fireworks at their locations, but in many cases, preferred to start selling through the product be-fore paying for inventory.” As a result, the company introduced seasonal bookings and Net 30 payment terms.

• Don’t have the staff to merchandise and process additional inventory? In central Canada, BLAST-OFF Fireworks offers complimentary merchandis-ing services to its customers. In more remote areas, or in areas not serviced by corporate merchandis-ers, the company offers inventory ‘pre-ticketing’ services in which inventory is shipped to partners

‘pre-priced’ with suggested retail price tickets ap-plied. Regardless of the method of delivery utilized, expedited delivery is always free-of-charge.

• Unsure of what to sell? The company has you cov-ered here, as well! From BLAST-OFF’s QuickLaunch™ pre-scripted retail assortments (selections of their most popular inventory) to their AutoPilot™ inven-tory management system (yes.. . BLAST-OFF will ac-tually manage your inventory for you), the company can assist as much or as little as you’d like.

When asked about the future, and what it holds for Canadian fireworks retailers, Bialek smiled stating,

“the best is yet to come for Canadian retailers!” In 2015 and beyond, the company has a number of innovations and improvements in the queue, a few of which Bialek was able to share exclusively with Convenience and Carwash Canada .

As with any retail channel, new products introduc-tions play an incredibly important role in boosting same-store sales and encouraging repeat purchases. In 2015, BLAST-OFF is planning to roll out over forty new fireworks products – more than any other Cana-dian importer or distributor. Several of these items are part of the exclusive “BLAST-OFF” brand, which is available only from BLAST-OFF Fireworks. “Un-like other Canadian fireworks importers, we believe in carefully controlling our brand,” explains Bialek. By controlling the complete distribution channel for BLAST-OFF products, the company is able to ensure retail competitiveness across all retailers. “Put simply, we have more control over who carries our products, ensuring that our retailers have a level and fair play-

We’ve all heard the old adage, “nothing in life is guaranteed, except death, taxes, and shrinking retailer margins.” OK, so maybe I’ve added the notion about

“shrinking retailer margins” to the popular saying, but it’s true, isn’t it? Given today’s costs of staffing, operations, and premise modernization, revenue from traditional convenience channels is dwindling by the day.

12 MARCH / APRIL

ing field. You will not, for example, find BLAST-OFF products in deep-discount or ‘buying club’ retail establishment. This ensures that our independent clientele can sell BLAST-OFF Fireworks at a viable margin.”

Along with new products, BLAST-OFF continues to innovate on the packaging front. As of the spring of 2015, “fireworks kits’ and ‘family packs’ merchandised on any retail sales floor must meet new pack-aging standards. These packs must either be displayed in an approved cabinet (such as a BLAST-OFF Loan-A-Cabinet) or in certified cardboard-enclosed packaging.

“Gone are the days in which cellophane-wrapped family packs are permitted on the retail sales floor,” says Bialek. “About two years ago, we began our transition to 100% cardboard-enclosed family packs and we’re pleased to report that every family pack we offer in 2015 meets the new cardboard-enclosure standards.”

On the packaging front, Bialek is quick

to point out several other proprietary in-novations in the BLAST-OFF Fireworks product line. From colourful, family-friendly art designs to the inclusion of QR codes on every item, today’s fireworks packages are loaded with value-added fea-tures for end consumers. BLAST-OFF has even rolled out their ProductScorecard™, which is essentially a ‘Product Nutrition Label’ for the product’s performance – containing information such as altitude, duration, noise level, tempo, and overall value. “The best part for retailers,” says Bialek, “is the fact that every one of these features is consumer self-serve. A cus-tomer can pick up an item and make an independent and objective analysis of an item. Retailers are no longer forced to face the difficult questions of ‘what does this item do?’, ‘what colors does this product produce?’, or ‘how does product A com-pare to product B?’”

Bialek is convinced that all of the ongo-ing changes at BLAST-OFF Fireworks, and

within the Canadian fireworks industry as a whole, will modernize fireworks sales in Canada. If we create a safer sales environ-ment, provide additional product educa-tion for our retail partners, and encourage self-serve learning at the customer level, the industry as a whole will benefit. “If you are a Canadian retailer and you don’t presently carry fireworks in your retail store, I’d love to discuss how we can help

‘Launch Your Profits’ with fireworks. it’s easier than ever, We ‘guarantee it’.”

BLAST-OFF Fireworks is Canada’s only service-oriented fireworks importer. Headquartered in Selkirk, Manitoba, the company employs 25 year-round staff, and up to 25 part-time / seasonal staff at their federally licensed 18-acre distribution complex. For more information on BLAST-OFF Fireworks feel free to visit www.blastofffireworks.ca


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14 MARCH / APRIL


How important is cleanliness to your C-store? A recent Mintel Group study found that 96 per cent of C-store customers determined store cleanliness was a major contributor to whether or not they stopped and shopped. In fact, store cleanliness was viewed as the top determiner ahead of service, amenities and great coffee.

This aspect of service delivery is not lost on Jim Stuart, GM of Steinbach, Manitoba TimberFalls Store and Auto Spa, a 4000- square foot operation that opened its doors in the southern Manitoba community of 50,000 back in June of 2013. “We have checklists and staff whose job is to keep things looking great,” he says, noting the bathrooms where the staff are tasked on a schedule and all items on the list must be ticked. “We do a full cleaning twice a day with the heavier job happening in the evening where we might use an automated floor scrubber to really get at grime, especially in those tough periods where snow and slush get dragged in on customers’ boots.”

Stuart reports his staff spend 1.5 hours on the night clean-ing with marginally less during the day. “Our carwash staff are tasked with keeping the bays clean and tidy with our foodservice people responsible for maintaining the kitchen and seating areas. Front counter staff are responsible for the C-store that includes the frozen beverage machines and coolers. Everybody has to be aware of the state of the store and be prepared to step in with a mop or broom,” he says, adding that some staff are responsible to walk the store and inspect through -out the day.

In the US where there is a larger chain presence, opera-tors there have taken the cleanliness factor to a new level. For example, Roadrunner Markets, a 100 unit chain located in Tennessee prides itself on its clean bathrooms and store interiors. Indeed, President Ryan Broyles has suggested their goal is to make stores cleaner than most people’s homes. To get to this point they clean bathrooms 27 times a day. The chain also upgraded all its bathroom fixtures to create a modern fresh appearance with towel dispensers faucets and toilet fixtures now completely touch-free, a consideration that is especially welcoming to female customers. Roadrun-ner also added new toilet paper dispensers that release only one sheet of paper at a time. The system uses two round dis-pensers and customers pull out single sheets in a setup that means a restroom patron’s hands don’t touch toilet paper other people have touched.

Following its annual America’s Best Restroom competi-tion, Cintas Corp. advises operators to develop systematic strategies. Similar to the example at TimberFalls, this should

A Clean SweepA clean store means more profits. How does your store stack up?

include spot cleaning, daily cleaning and deep cleaning methods with physical checklists. Here, spot cleaning might include picking up paper towels and wiping down counters and mirrors. Subsequent trips to the loo for staff might re-quire restocking of toilet paper and soap dispensers and floor mopping. In store it’s the same drill. Make a check list. Do spot cleaning as necessary. Clean stores well each day and be prepared to up the ante with a major scrub every five days or so. Operators also need to do seasonal cleaning. This is a step up from the usual but offers a lot of benefits to custom-ers. For example, during a full scale spring cleaning opera-tors expand from the standard shelf dusting to taking all the items off the shelf and washing all surfaces. Here, staff must actually touch each shelf item and inspect for dents and im-perfections in stock like a torn cookie bag or chip wrapper.

Seasonal cleaning is also a good time to inspect the freez-ers and give them a thorough wipe down. Doing this during a quiet period in the spring as the store readies for the busy summer season is ideal and can identify equipment prob-lems as well as keep freezers free of goo and grime.

Another area that seldom gets the attention it deserves is lighting. During a full clean operators should not just re-place worn out bulbs, but clean existing bulbs and run a cloth around the fixture to get rid of dust and grease. Not only will this freshen the appearance of the store but will help deliver more light and may even save on power bills. And, while staff are up on ladders working on the lights, ask them to clean around the heating ducts and ceiling surfaces as well.

The cooler is another area that should get special care and handling. If milk gets spilled or soft drinks come open and spray sticky liquids around the vault it not only looks bad, it likely smells bad too. Use a disinfecting cleaner and consider a flashlight to check hard to reach areas like under shelves and in corners. Just because staff or delivery people don’t no-tice the problem chances are your customers do.

One housekeeping specialist I spoke to remarked that he was amazed how little attention gets paid to in-store trash containers. Even though containers use a thick garbage bag to hold items, waste often spills out to coat the inside of the receptacle with bacteria that can cause odours and even dis-ease. No complete store cleaning is finished until the trash receptacles are washed with disinfectant and rinsed.

At TimberFalls, Stuart concludes that if staff can see a problem you can bet customers can too. “Keeping the store clean is a necessary part of business. If you fail here what does this say about your chances for success?”

Stuart reports his staff spend

1.5 hours on the night cleaning

with marginally less during the

day. “Our carwash staff are tasked with

keeping the bays clean and tidy with

our foodservice people responsible for maintaining the kitchen and seating

areas.

by Kelly Gray


16 MARCH / APRIL

smoke nv hoh advertisement 2014-12-23 CROPMARKS.pdf 1 2014-12-23 4:30 PM


However, for a lot of Canadians who are interested in an all-electric car options are such that demand is not what it could be. Consider that Canada is home to about 11,000 electric vehicles out of a total vehicle registration of 31.7 million cars and trucks. Simply, the charging infrastructure that would create consumer confidence for cross-country journeys or even trips to the cottage has been slow to get off the ground. This is set to change with provinces and even fueling stations like Petro Canada all ramping up the number of charging sites and the programs on offer to create further incentives.

Alongside Ontario and Quebec, BC is a major player in electric vehicle charging sites. At the outset the BC partnered with organizations such as BOMA BC (Build-ing Owners and Managers Association of British Columbia) to offer a limited time incentive program that ended last March. The plan was to see the purchase and installation of 125 Level 2 (240V) or ‘opportunity’ electric vehicle charging sta-tions (EVCS). This program offered par-ticipants up to a maximum of $4,500 per station. People interested in buying an electric car like a Nissan Leaf or a Chevy Volt could also receive up to $5,000 toward the purchase.

The BC government reports that incentives have resulted in 550 Level 2 (240 V) elec-tric vehicle charging sta-tions for public and fleet use across the prov-ince. Of these stations, 456 were installed through the Com-

Will electric car charging systems become a new revenue stream for C-stores and gas bars? The industry will have to wait for infrastructure to catch up to car technology before we really find out.

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18 MARCH / APRIL

Calgary Mario Molinari8225-30th Street SE, Calgary, AB T2C 1H7Email: [email protected] (403) 720-3848

Vancouver Damian Botteselle7800 Riverfront Gate, Burnaby, BC V5J 5L3Email: [email protected] (604) 430-2181

Saskatchewan, Manitoba, North West Ontario & Toronto

Chris Bayley99 Bannister Road, Winnipeg, MB R2R 0S2Email: [email protected] (204) 633-9244

We are committed to our Customers. Come see for yourself.

Whether you are an independent retailer or a part of a national chain, Core-Mark offers each of its customers valuable customized solutions and services designed to help you grow your business.

We offer resources to help drive sales and profits:

• Product Trends & Optimized Offering • Regional Demographics & Space Rationalization • Data Analysis & Competitive Comparison

We are committed to providing superior customer service while delivering quality products and value-added resources to our customer.

www.core-mark.com

We are passionate about the business

canada 2015.indd 1 2/25/15 9:04 AM


munity Charging Infrastructure Program in 2012 and 2013, and 94 stations through a similar program managed by Metro Vancouver. As of July 2014, there were an estimated 1,300 electric vehicles in BC. By the end of July 2014, 374 vehicles were sold, up 30 per cent over the previous year. As well, Powertech Labs, a BC Hydro subsidiary, that track usage of 350 of B.C.’s 550 public charging stations reports that the number of vehicle charging sessions at those stations doubled between August 2013 and August 2014.

“Over 40,000 charging sessions were reported in the first year the network has been active,” says Mark Dubois-Phillips, Director of Smart Utility Services at Powertech Labs. “There were 1,684 charging sessions during the month of August 2013, and by August 2014 the number rose 120 per cent to 3,745 monthly sessions. It’s off to a good start.”

Helping this good start is Saskatchewan-based Sun Country Highway, a company that has become the country’s major player in EVCS. Over the last three years, the Sun Country has launched 1,000 charging stations across Canada to build a pay-as-go charging infrastructure. Now, they report their inten-tion is to double the size of the network this year. This will likely include more sites at gas stations such as the Petro Canada in Crossfields Alberta in Tar Sands country where drivers can find a free EVCS on site. Already Sun Country systems are in place at hotels, fleet services and along the TransCanada highway.

In Ontario, residents can get up to $8,500 back when they purchase or lease an eligible EV and get up to $1,000 back on the purchase and installation of a charging station. Moves like this have made On-tario roads greener and opened up opportunities for charging revenue. In fact, as of October of 2014 the province was home to 2,932 ‘Green’ license plates. With charging infrastructure in place at locations like Best Western Hotels and on the 401 where sites are located every 50 to 90 kilometers, the province is seeing good gains in vehicles as well as revenue sites for operators.

› LEVEL 1 Charging uses a standard 120V outlet and takes 11 to 20 hours to charge a depleted EV. Level 1 charging systems are designed to be portable and used in the case of an on-road emergency.

› LEVEL 2 Charging Stations deliver AC power to the car’s on-board charger and can power up the battery in 3 to 8 hours with 240V systems. This type of charging is often called opportunity charging, because it calls for recharging during “opportune” down time such as sleep, work, or play.

› LEVEL 3 Charging Stations use larger amounts of power (500V) to bypass a vehicle’s on-board charger with a DC charge that can take minutes instead of hours. Level 3 DC charging is ideal for public infrastructure.

Quebec’s electric-vehicle charging network, Electric Circuit, is building on its past success this year thanks to an agreement between Nissan and Hydro-Québec where the au-tomaker will help finance the installation of 25 out of 50 level 3 charging sites that are to be added to the program across Quebec over the next two years. For a 500-volt DC quick charging station, the cost, including in-stallation, ranges from $55,000 to $80,000. By contrast, a 240-volt charger costs between $7,000 to $10,000. For the smaller 240-volt

chargers, a partner such as St-Hubert restaurants or a hotel chain that may also collect all the revenue often assumes the full cost.

Even though Quebec has partnered with a specific car co., new quick charge systems will be compatible with most electric vehicles and can give a fully de-pleted electric car an 80 per cent charge in under 30 minutes. Indeed, lower power systems can take hours using normal charging options. Cost of plugging into the Electric Circuit is $10 an hour with a user’s credit card account debited by the minute. With a quick charger giving an 80 per cent charge in under 30 min-utes the cost per use would run about $5.

The province’s Electric Circuit currently has 364 charging stations, of which eight are DC quick char-gers. This year, the goal is to add another 150 of the 240-volt AC chargers to the network, which consists of 100 partners such as Rona. Over the next two years, 50 additional DC quick chargers will be added to the network, half of which will be partially financed by Nissan with 20 this year, with another five in 2016. Reports indicate the plan is to place them along im-portant corridors, such as Highways 20 and 50 as well as Highway 35 toward Vermont. Behind Nissan’s deci-sion is the fact that nearly 60 per cent of their Leaf EV sales in 2014 were in Quebec where drivers have 628 of the 1,085 models sold in Canada last year.

With the cost of a charge between $5 and $10 expect to see more EV’s on the road as oil prices begin their climb back to typical levels. Is there an opportunity for gas bars and C-stores? With a quick charge taking a half hour or less, stores could see customers sipping a cup of coffee and having a sandwich while they wait for batteries to top up. Is the up front cost for a DC charging station a good business idea? At somewhere around $70,000 it would take a lot of customers to pay off the cost. However, at considerably less cost smaller level 2 systems might be just the thing to take a store into the future and bring in customers looking for a lottery ticket, a cherry slush and a couple of hundred volts to go.

Calgary Mario Molinari8225-30th Street SE, Calgary, AB T2C 1H7Email: [email protected] (403) 720-3848

Vancouver Damian Botteselle7800 Riverfront Gate, Burnaby, BC V5J 5L3Email: [email protected] (604) 430-2181

Saskatchewan, Manitoba, North West Ontario & Toronto

Chris Bayley99 Bannister Road, Winnipeg, MB R2R 0S2Email: [email protected] (204) 633-9244

We are committed to our Customers. Come see for yourself.

Whether you are an independent retailer or a part of a national chain, Core-Mark offers each of its customers valuable customized solutions and services designed to help you grow your business.

We offer resources to help drive sales and profits:

• Product Trends & Optimized Offering • Regional Demographics & Space Rationalization • Data Analysis & Competitive Comparison

We are committed to providing superior customer service while delivering quality products and value-added resources to our customer.

www.core-mark.com

We are passionate about the business

canada 2015.indd 1 2/25/15 9:04 AM

WITH THE COST OF A CHARGE BETWEEN $5 AND $10 EXPECT TO SEE MORE EV’S ON THE ROAD AS OIL PRICES BEGIN THEIR CLIMB BACK TO TYPICAL LEVELS.

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TThis is especially true in Canada, where three-out-of-four Canadians (23 million in total) own a smartphone, well above the rates in the U.S. and other developed markets1. Mobile, in general, is changing the way in which we live our daily lives, as Canadians are amping up their mobile device engagement, increasingly turning to their smartphone or tablet for research, gaming, social media, news and online shopping. It’s not surprising, then, that we’re turning our sights to the mobile device as a means to make and accept payments.

The mobile payments landscape is con-tinually evolving. As a retailer, there are two main categories of mobile payments that you should be aware of: 1) using mo-

Mobile Payments and Your Business

bile devices to act as a point-of-sale (POS) terminal and 2) accepting payments from mobile devices used by consumers in place of a traditional payment card.

The use of a mobile device – smart-phone or tablet – to accept payment is often referred to as “mPOS” (mobile point-of-sale). mPOS solutions enable individu-als and retailers to accept payment using a familiar form factor – their own mobile de-vice – offering a simple and cost-effective alternative to traditional POS terminals. In Canada, there are a growing number of providers offering entry-level mPOS solu-tions; however, most providers currently offer magnetic stripe, credit-only process-ing, which can be unpopular in Canada, where EMV is the norm and debit is the

While still in its infancy, mobile payments has become a hot topic across the Canadian payments industry and is a trend that is expected to impact business in the years ahead.

most popular form of payment. The newest mPOS solutions available pair your mobile device with a Bluetooth®, EMV-enabled reader, for secure payment processing on-the-go. Additional features may include inventory management, e-receipts, as well as contactless and debit acceptance. Most mPOS solution providers also offer a sim-ple pricing structure. This, combined with low-to-no equipment fees, make these en-try-level mPOS solutions an attractive op-tion for individuals and micro- and small-sized retailers.

Payments from mobile devices are fa-cilitated through the enablement of con-tactless acceptance on merchants’ POS, allowing consumers to pay for goods and services with their mobile device in place

22 MARCH / APRIL

of a traditional payment card. Consumers select their mobile wallet – a payment app on their mobile de-vice – to link to their chosen form of payment. The consumer’s device communicates with a merchant’s secure contactless POS device to complete the pay-ment transaction. The “combination of contactless payment and mobile phones has existed for [almost] a decade,”2 enabled through the advent of Near-Field Communication (NFC). Today, most major Canadian retailers have NFC contactless-enabled POS terminals despite the fact that, to-date, the use of mobile devices to make in-store payments has been minimal. As mer-chant-readiness is high, this transition is expected to accelerate in the coming years, fueled by consumer de-mand. It will likely be given a further boost as Apple

firms up plans for the release of its mobile payment and digital wallet service, Apple Pay, here in Canada.

Today, the benefits of early mobile payments can be summed up in the following two words: convenience and speed.

For retailers, the convenience of an mPOS solution is in its compact size and portable design. mPOS de-vices leverage your existing mobile device and are easy to handle and to carry, making them ideal for retailers looking to accept payment throughout their location or on-the-go, such as at a carwash bay.

Accepting payments from mobile devices is suited to retailers, such as convenience stores, where speed of service is essential. With recent transaction limit increases, from $50 to $100, contactless acceptance may offer faster service at the check-out, shorter lines and less abandonment, as payment friction is reduced at the point of sale.

Both solutions also offer the added benefit of con-venience for your customers, by allowing them to pay for goods and services using their preferred payment methods or form factors.

With mobile payments the question of security is often raised. Mobile payments leverage the security benefits of both EMV and NFC technologies, offering built-in encryption, tokenization technology, as well as liability protection on certain transactions. Addi-tional user authentication methods, such as a finger-print scan, can further enhance security. “The com-bination of biometric authentication, an embedded secure element and tokenization may provide more robust security than card swipes or chip and PIN.”3

Just as it has done in other areas of our lives, mobile technology has the ability to change the shape of pay-ments. Canada, recognized for its early adoption of such technology, is an ideal bedrock for this payments evolution. Today, the promise of mobile payments is greater convenience and speed, helping to drive in-creased profitability for businesses. In future, as these solutions evolve, benefits will go beyond convenience and speed. It is expected that next-generation mPOS solutions will feature accounting integration, inven-tory management and social media plug-ins. They will enable merchants to capture customer data not easily captured at the physical point of sale today, in order to drive customer engagement. NFC-enabled mobile so-lutions will also offer the possibility of enhanced cus-tomer engagement through mobile gift and loyalty so-lutions, as well as location-based offers that leverage the geo-location capabilities of the consumer’s mobile device, alerting customers to coupons and incentives in-store and at the point of purchase.

For convenience, petroleum and carwash retail-ers, mobile payments offer the opportunity to benefit from enhanced convenience and speed, while posi-tioning your business for the future.

WITH RECENT TRANSACTION LIMIT INCREASES, FROM $50 TO $100, CONTACTLESS ACCEPTANCE MAY OFFER FASTER SERVICE AT THE CHECK-OUT, SHORTER LINES AND LESS ABANDONMENT, AS PAYMENT FRICTION IS REDUCED AT THE POINT OF SALE.


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CONVENIENCE & CARWASH CANADA 25by Kelly Gray

When times are tough it’s good to have friends and neighbours behind you. This is the starting point for Ste. Anne Co-op where a group of Blumenort, Manitoba farmers came together in 1927 to take the bite out of high fuel prices. Back then, the group was able to buy petroleum products in bulk and pass the savings along to others in the group. Since, this good idea has blossomed. The Ste. Anne Co-op currently offers a wealth of products and services at 14 fueling locations where stores deliver service and low prices to the community not to mention millions of dollars in profit payout to members. From its humble beginnings in the 1920’s there are now more than 25,000 members in this southern Manitoba business where the Ste. Anne Co-op is a member together with 226 other independent retail co-ops who own Federated Cooperatives of Saskatoon.

Back in the 20’s, members looking for fuel would bring horse and wagon to the rail siding in the small Manitoba town located about 30 miles south east of Winnipeg. There they would pump distillate directly from rail cars. Now, local business and farms look to the Ste. Anne Co-op for Convenience retail, car wash facilities, and 24-hour card lock fueling centres where state of the art equip-ment keeps local companies and agricultural enterprise running smoothly.

Leading by ExampleFor more than 90 years, Ste. Anne Co-op has been helping southeast Manitoba weather the harsh realities of business. The community has made them the go to place for fuel,

convenience and even a bit of baler twine.

Behind it all says Ste. Anne Co-op General Manager Henry Nickel is service. “Everything flows from service and everything is nourished by its presence in an organization,” he says pointing out that service is not a department it’s an attitude. Indeed, at the flagship store in Steinbach, the operation is a busy one with staff at the ready to pump fuel in -20ºC weather or advise customers on the great in-store specials on winter wear like warm jackets for $59.99. Currently, the group employs 135 personnel with expecta-tions for another 15 to join the group as the Co-op undertakes expansion in both location and service offering.

The current head office site in Steinbach opened in 1999. Alongside agriculture, the location takes into account the tre-mendous presence of trucking in the immediate area. Certainly, Steinbach is well known as a transport hub in the province with several well-known regional and national operations calling the area home base. To meet the need, the Steinbach site offers four-product card lock service as well as a scale for the long haul driver. It even offers showers and a laundry. As well, its service trucks that include six units from tandems to Super B’s and tri-ple axels are a frequent site on country roads where they handle bulk delivery of distillate and propane to area’s numerous farms and commercial enterprise. For the general consumer, the site

26 MARCH / APRIL

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is also home to a new touchless carwash and visitors can find a wide range of ready to eat food products in addition to grab and go staples from soft drinks to meat snacks. “We’ve been servicing Steinbach and southeastern Manitoba for many years and have earned the trust and support of everyone by meeting our commitments everyday, one customer at a time,” says the GM who mentions that they are also known as a good place for pet foods and agricultural supplies like twine and fenc-ing products as well as a site where lubes, filters and batteries are in stock at prices people want to pay. “The Co-op offers four locations in Steinbach with the head of-fice, gas bars and a full service convenience store. The group also reaches out to other centres such as Landmark, Grunthal, Ile Des Chene, Mitchell, Ste Anne, Lorette, Ha-dashville, Vita and South Junction where the site features a small motel and restau-rant alongside the C-store, cardlock and gas bar “We have 14 locations in total with 11 C-stores and four car and truck washes.

According to Nickel the main product at

Ste. Anne Co-op continues to be fuel. But, its C-stores tend to get customers into lo-cations more often. He is seeing tobacco sales climb in sites with sales up by 25 per cent. “We are doing more snack sales as well. We are constantly looking at product assortment and making changes accord-ing to customer demand. For example, we tried a salad program but have since discontinued it due to slow sales. Coffee is another matter entirely,” he says, re-marking that people will make the drive just for a cup of Van Houtte brew that staff keeps fresh constantly. Now they are trying Keurig single brew systems at two locations. “When it comes to coffee it has to be fresh and we take this commitment very seriously.” Other sites offer items such as locally famous Peppies Pizza, container water service and a strong fro-zen beverage assortment as well as Cone Zone soft service ice cream. “We also join forces with organizations like the Winni-peg Blue Bombers football club where we have sold tickets and Bomber gear. Our car and truck wash facilities are another way


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we drive business. When custom-ers fill up at the pumps they get discounts on PDQ automatic wash service. It’s a good way of instilling loyalty and getting our customers to come in often,” he says.

The GM notes that the Co-op ramped up its reporting capability six years ago when they upgraded their Point of Sale systems. Now they are looking at going paper-less. “We could see we were issuing a lot of paper customer invoices and this could be limited by us-ing digital technology. We believe this move to paperless invoicing will be a positive for both our en-vironment and help make us more efficient. Another way we are step-ping up to the challenges of higher costs and environment need is with LED (Light Emitting Diodes) lighting where we are changing out the existing site illumination. The energy use is greatly reduced and we can pass the savings along to our members in the form of lower price for goods and enhanced pay-outs at year-end.”

Certainly, the respect that has been earned over more than 90 years in the community goes a long way to help the organization stay front and centre as a busi-ness leader in Southern Manitoba. While, Nickel reports that they typically advertise for manage-ment positions, their front end staff tend to be long term work-ers of whom many started in high school and stay on as they start families or take post secondary training. “There is a lot of buy in from our staff. We offer a competi-tive wage and utilize training pro-grams from FCL (Federated Coop-eratives Limited) that include both classroom and E-training solu-tions. We are local and proud of it. I think this comes through from our workers who pump gas, keep the stores stocked and travel out to farms with bulk fuel and supplies. We are part of the community and the community has responded by making us the leader in just about everything we do.”

28 MARCH / APRIL

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PROVIDING CANADIANS WITH THE LATEST SELECTION OF C-STORE EQUIPMENT

No matter whether or not your provincial groundhog pronounced that spring was on its way and/or it indicated another six weeks of winter, spring will indeed eventually arrive. And, along with the warmer weather comes university wrap-up, graduation and a whole flock of students seeking summer jobs.

Offering summer employment to young stu-dents is something every business should con-sider, no matter what size. Yet, along with the benefits, there are always challenges.

First of all, from the benefits point of view, summer students can provide those much needed extra hands to cover for your own team as members take their well-earned vacations. Students can also be assigned those low prior-ity projects that you have put on the back shelf. And since students these days come with ex-traordinary computer literacy skills, they could be involved in assessing new programs and/or information technology systems that could make you more efficient. Some are skilled enough to teach your current team some new methodologies.

Planning for Summer StudentsExtra Hands are worth the extra work .

On the other hand, one of the challenges of hiring students is that companies must be mindful of their provincial legislation regard-ing student employment. For instance, some industries are prohibited from hiring employ-ees who are under the age of 18 years old. This legislation is in place as a protection for the students. On the other hand, minimum stan-dards such as general holidays, vacations, mini-mum wage and termination apply to students the same as with all employees.

Secondly, because of their youthful age, some summer students are not as cautious as your regular employees and so extra caution must be taken to train them in all of your work-place health and safety procedures. Safety hats, protective eye gear, gloves and boots must be taken seriously. Taking on a summer student also requires a substantial part of someone’s time for orientation, training and supervision, so be prepared to take on this role.

There will be plenty of summer students available and so it is important for you to at-tract and recruit the right person for your job.

OFFERING SUMMER EMPLOYMENT TO YOUNG

STUDENTS IS SOMETHING EVERY BUSINESS SHOULD

CONSIDER, NO MATTER WHAT SIZE. YET, ALONG

WITH THE BENEFITS, THERE ARE ALWAYS

CHALLENGES.

by Barbara Bowes


30 MARCH / APRIL

Beyond the good pay rate you are offer-ing, ask yourself how your task elements would interest a student. Determine what benefits a student would gain by working for your company. Explore what skills they could learn?

At the same time, many students use their summer work experience to help them determine a final career direction. So, if you offer full time job opportunities to your students when they graduate, then look for students with specialist skills that can grow and develop within your com-pany.

Then, use these job elements and areas of interest to prepare your career adver-tisement. After all, you want to attract a student that wishes to gain a meaningful experience and not just focus on a good pay rate. While job opportunities can be advertised at the local universities or student job centres, most students these days are taking to the internet to search for their specific opportunities. Check out the online recruitment sites such as

monster.ca, eluta.ca, canada.ca and indeed.ca and determine the best opportunity to place your advertisement.

Many summer jobs are also attained through the “who knows who” network; however, I suggest that unless you know someone really well, you need to assess these candidates as stringently as any other potential candidate. This means requesting a resume and/or letter outlin-ing their interests, conduct a telephone screening interview, doing a face to face interview and checking references.

Be careful not to discount a student because of the style of their resume. Most will not have had any training on writing a resume or interviewing for that matter. As well, their experience may well be a series of part-time jobs, so instead of thinking your student is job hopping, think instead of the experience gained in each job and how the skills can be applied with your company.

Interviewing students for summer jobs can be both an interesting and frustrat-


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ing experience. Standard questions such as “what are your career goals” sometimes don’t elicit the response you might be looking for. That’s because many students simply do not have a final vision of where they want to be and in today’s world, many re-quire a second degree in order to specialize.

Instead, ask your student candidate what subjects they like at school and why, what they like to do, what they have learned from their other jobs and what skills they believe they have. Ask them to tell you about real experiences such as the most difficult time they have experienced in working with a challenging customer and/or colleague. These style of questions and their answers will give you a good idea of the experiences and skills

the student can bring to your organization.New employee orientation is critically

important to retaining your student and providing them with a good experience. This orientation should take place over the first week of employment and should include simple things like times for coffee and lunch breaks and which cups in the public kitchen cupboard they can use. If the student will be working out in the field, they need to be given instructions for all elements of their day.

Equally important, make sure the student under-stands your reporting struc-ture, identify and introduce them to the individual who will oversee their work and

determine who they can go to when they need help. Be sure to give them a copy of their job description and prepare an em-

ployment contract that outlines all the ele-ments of their work agreement.

While hiring a summer student gives you that extra hand, it is also a means of marketing your company to future employees. But keep in mind that the well known quotation, “you only get one chance to make a good first impression”, also applies to the workplace as much as it does to a summer student. In other words, when your student(s) leave and they will; you want them to be ambassadors who will sell your summer student opportuni-ties to the next generation.

Barbara J. Bowes, FCHRP, CMC is president of Legacy Bowes Group. She is also president of Career Partners International, Manitoba and is a radio host, author and professional speaker. She can be reached at:[email protected]

THIS ORIENTATION SHOULD TAKE

PLACE OVER THE FIRST WEEK OF

EMPLOYMENT AND SHOULD INCLUDE SIMPLE THINGS LIKE TIMES FOR

COFFEE AND LUNCH BREAKS AND WHICH

CUPS IN THE PUBLIC KITCHEN CUPBOARD THEY

CAN USE.

32 MARCH / APRIL

Slushby Reeve Bunn

Spring into

According to 7-Eleven, Canadians purchase over 30 million Slurpees per year from 7-Eleven alone, which is almost 5 times more Slurpees than were purchased in Australia. In fact, Winnipeg, Manitoba has been named the Slurpee Capital of the World for the past 15 consecutive years. Research by Technomic, a foodservice research firm, shows that slush is the number one product in the frozen dispensed beverage category, with 72% of convenience stores in North America offering a slush program of some kind. Slush is projected to continue to grow by 3.5% annually for the next several years. In addition to the consumer demand for slush, it’s also a high profit product, with margins typically between 70% and 80%.

If you aren’t taking advantage of this ex-tremely popular, high margin product offer-ing yet, it may be a great opportunity for your store. We’ll review some basic information about the varieties of slush you can choose

froster swirl

Soft serve ice cream and

slush commonly known by

the name Screamer. Mac’s has

re-invented this category with

their Froster Swirl program,

combining soft serve with

multiple flavours to their

Froster slush program, and it

has proven very successful.

between and how to figure out which equip-ment and product is right for you. If you have a slush program already, we’ll discuss some other ways to increase servings and profit fur-ther from your slush program.

Slush 101There are two key components to consider for your slush program, which are your choice of equipment and your choice of product.

Your equipment selection will have an im-pact both on the number of customers you’ll be able to serve slush to, as well as the product quality. Contrary to common knowledge, there is more than one type of slush. The main dif-ference has to do with how much air is in the product. What’s often known as a “Canadian style” slush will have less air in the product, re-sulting in a wetter, heavier product that is what Canadians typically think of when they think about the word “slush”. Chains serving this

With Spring approaching,

slush-loving Canadians will

begin to look for an ice cold

slush to quench their thirst.

Stand Out With one of a kind ice cream and slush

34 MARCH / APRIL

type of slush include Mac’s, 7-Eleven, Petro-Canada, Husky, Wink’s, Fas Gas, and Chevron amongst others. This type of slush may also be referred to as “low pres-sure” or “low overrun” slush and is served from Taylor equipment in all these chains.

The other type of slush is “American style” slush, which includes more air, resulting in a lighter, fluffier product. This type of slush is much more prevalent in the United States than in Canada. The disadvantage to this product is that the taste won’t match what many Canadians expect, but because there is more air added to the product, it will often offer higher profit margins. Shell is a Canadian chain that serves this type of product, and it is often served through a Cor-nelius machine. You may also hear this style of slush referred to as “high pressure” or “high overrun” slush.

The second factor is the volume of slush you an-ticipate selling. If you are in a medium to high traf-fic location and can anticipate the need to sell over 40 daily servings regularly with the potential of high peak volumes into the hundreds during the summer months, you may want to use a high capacity machine. The highest capacity machine would be the Taylor brand, Cornelius and FBD also offer machines that

would also be relatively high capacity. If you are in a low traffic location and anticipate serving fewer than 40 servings and have low peak demand, you could consider an option such as a Slush Puppy. There is a significant difference in cost between a high volume machines and a Slush Puppy program, with the high volume equipment costing many times more than a Slush Puppy. The high volume machines can serve sig-nificantly higher volumes of product than the Slush Puppy. It’s important to conduct a complete return on investment analysis to see which equipment will be the most profitable for you and best meet the needs of your customers.

You’ll also want to consider the reliability of the equipment you purchase and who can offer you after sales maintenance and service support. Proper ser-vice and maintenance will be important regardless of which manufacturer’s equipment you choose, ensure the brand you select has a strong service team in your area.

Depending on your choice of equipment, your prod-uct offerings may differ. For any of the high capacity machines product is most commonly purchased in a Bag in a Box (or BIB) format. These BIBs are stored

The Original Mini Tunnel

35-Foot Bay50 Cars Per Hour

YOU CAN’T FAKEINNOVATION.

When I converted our first in-bay automatic to

an Express Mini Tunnel, the jump in revenue

far exceeded my projections. Now with the

second conversion complete I can confirm that

SONNY’S proformas are woefully conservative.

Be sure to share that with your new customers.

Of our 15 locations, we have permits out for

another two Express tunnel conversions. The

proof is there. The model works.Charlie Bell - Owner American Pride Car WashWake Forest, NC

XtremeProfitsIncrease profits with additional online services

XtremeSize35 ft bay43 ft conveyor

XtremeSpeedUp to 50 Cars Per Hour

Reload your In-Bay to be the NEW Express Tunnel in Town!

www.SonnysDirect.com | 800-327-8723


CCCMag15 MarApr hlf0213.indd 2 2/12/15 1:28 PM

in the store’s back room, with lines that run the product to the machine within the store. Coca-Cola and Pepsi both offer com-petitive products with a wide variety of flavour options available. If you are using a Slush Puppy, the flavours will be available from the equipment supplier.

Growing Your Existing or New Slush BusinessIf you have an existing slush business, or are about to begin offering slush and want to differentiate yourself from the crowd, there are many options available. A concept that has made a resurgence recently and is beginning to appear in a few leading chains is the combination of soft serve ice cream and slush. This had been commonly known by the name Screamer. Mac’s has re-invented this category with their Froster Swirl program, combining soft serve with multiple flavours to their Froster slush program, and it has proven very successful. In order to successfully execute this program, you will require a soft serve machine placed near your slush machines. Some manufacturers of soft serve equipment are Taylor, Stoelting and Electro Freeze. The Mac’s Froster Swirl program utilizes Taylor soft serve equipment.

There are also devices that combine with certain brands of slush machines which allow you to increase the number of fla-vours you can serve from the same machine. This is great for stores that are short on space or want to expand their flavour

offerings. It’s also cool and fun for customers to use. A nozzle will attach to one slush barrel and inject that barrel with up to 8 more flavours of slush. The customer can choose from the four barrels in the machine or 8 more flavours, meaning a four barrel slush machine now has 12 flavours!

Other common strategies to increase slush sales are to offer lim-ited time flavours, create combination deals with other complimen-tary products or to add additional barrels to expand flavour offer-ings and make the store a slush destination. How you promote your slush program also plays a big role in how customers perceive it. Your slush program’s name, flavour, cup and logo choices are key opportunities to affect your slush program’s success.

Peak slush sale volumes in Canada typically occur between May long weekend and September long weekend. With warmer weather soon approaching, now is a great time to take the next step in either improving your current slush offering or adding slush to your store in time for the busy season. Your customers and your pocketbook will be happy you did!

Reeve Bunn is the Director of Marketing and Business Development for DSL, You can learn more about slush at www.dslinc.com

The Original Mini Tunnel

35-Foot Bay50 Cars Per Hour

YOU CAN’T FAKEINNOVATION.

When I converted our first in-bay automatic to

an Express Mini Tunnel, the jump in revenue

far exceeded my projections. Now with the

second conversion complete I can confirm that

SONNY’S proformas are woefully conservative.

Be sure to share that with your new customers.

Of our 15 locations, we have permits out for

another two Express tunnel conversions. The

proof is there. The model works.Charlie Bell - Owner American Pride Car WashWake Forest, NC

XtremeProfitsIncrease profits with additional online services

XtremeSize35 ft bay43 ft conveyor

XtremeSpeedUp to 50 Cars Per Hour

Reload your In-Bay to be the NEW Express Tunnel in Town!

www.SonnysDirect.com | 800-327-8723

36 MARCH / APRIL

CONVENIENCE & CARWASH CANADA 37by Del William

Anatomy of the Foaming Brush

Critical options for self-serve car washesIn self-serve car wash bays, most car wash owners rely on foaming

brushes to cost effectively remove surface dirt, film, grit, and debris

from customers’ cars and keep them coming back. This is particularly

important when soapy water alone will not do the job.

Most owners, however, are unaware of the full range of available

foaming brush options that can help optimize the self-serve wash, both

for their customers and themselves.

A quick overview of foaming brush anatomy will help car wash own-

ers to pick the foaming brush options that best serve their customers

and themselves. Ideally, this will be a foaming brush that is cost ef-

fective, durable, easy-to-use, gentle on paint, and well lubricated with

good quality foam.

38 MARCH / APRIL

Since foaming brush bristles are what actually contact customers’ paint jobs, getting this right is key and there is a range of choices available.

“Materials from nylon, synthetic fill, and cloth fill to gentle foam and hog’s hair all have their advantages in certain situations,” says Dan Pecora, an expert on car wash supplies and CEO of Erie Manufacturing in Chicago, Ill., a supplier to the carwash industry since 1948.

“In general, the shorter the brush fila-ment length and bigger the diameter fila-ment, the harder it presses on the car; and the longer and finer the filament the more gently it presses on the car,” explains Pec-ora.

According to Pecora, to reduce poten-tial paint damage due to grit on the car or brush, it’s wise to post signs advising self-serve customers to “Use pre-soak wash op-tion and pressure to remove grit from your car” and “Wash the brush before washing your car to remove any grit from the brush.” This can be particularly important when using materials like nylon, cloth and syn-thetic fill, which tend to hold grit.

NylonAccording to Pecora, while nylon brush filaments are less expensive up front, they are stiff and better suited for scrubbing off layers of dirt from older, unwashed cars. With large-diameter filaments about 2 ½" long, they tend to accumulate larger particles and debris like sand and grit that can scratch paint. He advises against using nylon filaments on darker car colors, like black, since any marks on the paint are more likely to show.

Synthetic FillSynthetic fill filaments have properties similar to nylon, but are slightly softer than nylon. With large-diameter bristles about 2 ½" long, synthetic fill still collects grit unless the grit is washed out before use.

Cloth FillSoft Cloth fill, usually about 3½" long, are a choice for car owners who want to avoid using filament brushes. Cloth is inexpensive compared to hog’s hair and some people think that that it adds shine to a car. However, cloth tends to accumulate grit.

Gentle FoamGentle Foam, about 3 ½" long, is lightweight, less prone to accumulate grit, and similar in cost to nylon. Some people think it adds shine to a car.

The gentle foam, cloth fill, and nylon brushes are also typically available in an as-sortment of colors to match your car wash including: green, red, blue, black, and some are also available in other colors.

Hog’s HairHog’s Hair bristles, usually from 2 ¾" to 5" long, are the number one self-serve foam brush choice, says Pecora. Their finer, longer filaments do not scratch, accumulate less grit than others, and provide a softer, plusher wash. Since each hair is tapered, they are much softer at the feathered tips for gentle washing but allow scrubbing when pressure is applied. Since hog’s hair is durable, super soft, and resilient despite bending and prolonged use, it is the most profitable choice in the long run.

Nylon Foam Master

Nylon Foam Master

Blue gasket, aluminum head

Nylon Foam Master, plastic head

FOAMING BRUSH BRISTLES


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40 MARCH / APRIL

FOAMING BRUSH HEADAluminum or PlasticAs a foaming brush head material, most self-serve car wash owners choose aluminum because it is durable and long lasting in a rough environment. However, plastic foam brush heads are comparable in price to aluminum and less likely to scratch or ding your customer’s car.

Rectangular or Round“In choosing a foaming brush head shape, rectangular brush heads can provide better, faster wash coverage of flat surfaces such as hoods, sides, doors, roofs, and trunks,” explains Pecora. “Round foaming brush heads, in contrast, provide better wash coverage of wheels, hubcaps, nooks and crannies.”

“Some car wash owners have found that providing their customers with a choice of both a round and a rectangular head brush helps to separate themselves from their competition,” adds Pecora.

NUMBER OF FOAM HOLESIn terms of foaming brush head design, the more holes available to dispense high quality foam, the more even the foam application along the entire length of the brush, and the better the wash and glide along the car’s surface.

If a foaming brush head has just two holes, the foam comes out in two spots and there isn’t enough foam for all the bristles. This makes washing the car more difficult and marking the car paint more likely, particularly with stiffer filaments like nylon.

“For an even foam spread that covers all the brush bristles, you need more foam holes,” says Pecora. “For instance, a 9" rect-angular brush head should have at least 6 foam holes for the best wash and brush glide across the car’s surface.”

Visit us April 23-25in Booth #1903 at ICA’s

The Car Wash Show Las Vegas, NV

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40" Aluminum

Foam Master handle

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2139

Continued on page 50


Visit us April 23-25in Booth #1903 at ICA’s

The Car Wash Show Las Vegas, NV

42 MARCH / APRIL by: Perry Powell

Don’t Be a Crash Test Dummy!

Over the years I have been to many national, regional and local car

wash meetings. I have participated in exhibiting, speaking, writing and

attending these meetings. In these meetings, many good and meritorious

ideas are offered by car wash owners, consultants and vendors.


Visit Booth #2705 at the Car Wash Show April 23-25

Let the Power of Combined Elements Work for You!

Ask how Fire & Ice can be a Profit Center for you.

Crash test dummy’s are necessary, so the public doesn’t have to experience the pain of automobile manufacturer’s untested ideas. Do you vet new, untested ideas to prevent your business from feeling the pain of a crash? Some owners just enter the Crash Test Dummy Zone without seat belt!

It isn’t that all new ideas are bad, It’s that ALL ideas should be tested and checked to see if they are sound business practices. I have learned, over the years that all which can be known of an idea, is rarely shared at a meeting and that things like an indi-vidual business’s demographic landscape, competitive features and consumer demo-graphics are rarely considered.

Neuro-marketing principles, say that people want concrete, quick, effortless and easy to deploy ideas. This quest for an easy answer to what ails them. this is a major cause of business pain at car washes and the reason that owners enter the Crash Test dummy Zone!

Ideas like universal discounting, which

MANY OWNERS I HAVE WORKED WITH OVER THE YEARS, AS A CONSULTANT, HAVE BROUGHT THESE IDEAS HOME AND UTILIZED THEM. SOME WITH SUCCESS AND SOME WITH FAILURE. THE ISSUE IS THE EXPERIMENTAL NATURE OF THE VETTING AND IMPLEMENTATION OF THESE IDEAS. IF YOU ARE ON THE VERGE OF OR HAVE ALREADY IMPLEMENTED SUCH AN IDEA, YOU MAY BE A CAR WASH CRASH TEST DUMMY!

cause the entire known world to come to your car wash and will work at every car wash on the planet, are probably “Too Good To Be True.” Using sound business principals will protect our business’s rev-enues and profits from other zealous, lying or overly braggadocios owners.

Before your put on the jump suit and strap yourself in for the crash test, stop and ask yourself if you should strap your-self into this mess and are you prepared for the pain which is likely to occur with a high degree of probability.

Here is the solution! Don’t be a Car Wash Crash Test Dummy! If it is a good idea to-day, it will be a good idea tomorrow. Stand around and watch the other dummies for a while. See how it turns out for them.

Limited experimentation is okay too. If you hear of a great discount and wish to try it, say “for a limited time only.” This way if the experiment is a failure in the making, you can limit the loss and stop the damage on a dime.

44 MARCH / APRIL

800.892.3537www.oasiscarwashsystems.info

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If the new idea you are vetting requires large expenditures, remember that things are not always revealed to us by suppliers. It isn’t that they mean to treat us shabbily, but not all ideas, rushed to the show floor, have been through Crash Testing. Having spoken to manufacturers of real Crash Test Dummies, I can tell you that they are expensive. Volunteerism is not all it is cracked up to be! As comedian Norm Cosby used to say, “People shouldn’t keep jump-ing to contusions.”

Recently, an owner shared a stock tip with me. I watch the stock skyrocket for a few days. One afternoon I decided that I had to make a decision whether to get in or not. I realized that I had not vetted this opportunity the way I normally do, and I’d be placing myself in a very high risk situa-tion. Not deciding against the investment, I tabled it, thinking that if it is a good idea today, it will be a good idea tomorrow when I have had time to look at the company more closely.

The next day around 11am central, I took a look at the stock which had lost 50% of its value in twenty minutes. It went on to lose over 90% of its value and never recovered! Sometimes it pays not to be a Business Crash Test Dummy!

Just to practice, read this article again to-morrow. If it is a good article today, it will be a good article tomorrow!

Perry Powell is a car washing consultant and the he is also the host of WashIdeas.com. He specializes in Neuro-marketing, and consumer behavioral marketing. He also provides science based signage, designs and products for his clients, created to drive revenue. He can be found at www.perrypowell.com or www.washideas.com.

I TOOK A LOOK AT THE STOCK WHICH HAD LOST 50% OF ITS VALUE IN TWENTY MINUTES. IT WENT ON TO LOSE OVER 90% OF ITS VALUE AND NEVER RECOVERED! SOMETIMES IT PAYS NOT TO BE A BUSINESS CRASH TEST DUMMY!

47

Today’s carwash customers are looking for a great wash for their vehicles, in facilities that are efficient, appealing and inviting. Choosing the right doors for a carwash facility plays an important role in creating a good customer experience that keeps them coming back. Carwash operators have to deal with a variety of environmental conditions like operating in freezing temperatures or managing high volumes of vehicles.

To help carwash owners decide which door is best for their location, we asked four of the leading carwash door manufacturers how their products and solu-tions meet the unique needs of their customers and the environment they operate in. Each of them offer prod-ucts that are engineered and designed with their specific customer needs in mind. All of them offer a variety of doors specifically designed to meet the unique needs of carwash owners and their locations.

CARWASH DOORS DESIGNED FOR LIFE

48 MARCH / APRIL

49Today, Airlift Doors is proud to offer a wide variety of products to meet customer needs. With the most options available in the industry, customers are sure to find the right door and opener for each wash or bay.

Airlift Doors, Inc. takes pride in the quality of our products and will guarantee that no other manufacturers stand behind their products and warranties like we do.“We specialize in car care

applications such as car washes, service bays, car dealerships, oil change bays, salt storage sheds, and vehicle showrooms. We have a strong distributor network set up across North America and work with a limited number of distributors overseas.”

Airlift Doors, Inc. offers these specialized products:›› Alaska Polycarbonate Doors›› XRS Vinyl Roll-Up Door›› Door Openers›› Magnaglide & Powerglide

Contact Airlift Doors Inc. for more information today. Technical assistance is available 24/7. Visit us at: www.airliftdoors.com.

AIRLIFT DOORS INC. HAS BEEN A LEADER IN THE COMMERCIAL DOOR BUSINESS FOR

OVER 30 YEARS.

50 MARCH / APRIL

ONLY THE “ORIGINAL” SUNSHINE DOORTM INCLUDES: • High Performance Rubber Gasket Seals• Extra Aluminum Structure for Strength• Full Width Continuous Polycarbonate

sunshinedoor.com | 780-722-8227

MANUFACTURER OF THE “ORIGINAL” SUNSHINE DOOR™

Foaming Brush Handle“As a self-serve car wash owner, you’re selling time with your equipment to car owners,” says Pecora. “If you make the equipment as comfortable and easy to use as possible, they buy more time and you make more money.”

Handle LengthLonger foaming brush handles enable better reach, but are more tiring to use. Standard foaming brush handle length is about 40", but could range from 36" – 44".

Handle Swivel“Every foaming brush handle should include a swivel screwed onto the end of handle because it prevents the brush hose from twisting or kinking,” advises Pecora. “This inexpensive, sometimes overlooked device makes the foaming brush much easier and less

tiring to use. So your customer washes their car longer, gets a better wash, and gives you more business.”

Handle GripsA slippery, foaming brush grip or lack of a grip can make the equipment difficult and tiring to hold. To accommodate a full range of customers more easily, he recommends having a non-slip vinyl or foam coating over the entire foaming brush handle to provide a secure grip anywhere. Two-point grips, in contrast, can be more difficult and tiring for the customer to use.

With an awareness of foaming brush anatomy, self-serve car wash owners are now prepared to pick the foaming brush options that best meet their operational goals and satisfy their customers.

For more info, visit www.eriebrush.com

Foam Master handle

Continued from page 40

51That attitude of working to provide quality product and service solutions is what continues to make the Sunshine Door so great.

With extra solid walls of integral aluminum and continuous polycarbonate the full width of the door, the Sunshine Door has the structural integrity to span openings as large as 30 feet. The Sunshine Door is a light weight and incredibly strong door that allows for great natural lighting into interior spaces, while still offering an insulation value somewhat like a triple pane window since the polycarbonate is triple wall and 5/8" thick.“The customer is the first

priority at the Sunshine Door. We always look forward to doing everything we can to make your experience with us and our products a positive experience,” says Sales VP Brian Kobialka who adds that the “original” Sunshine Door made in Red Deer, Alberta does not freeze up in the winter, offers superior strength and durability, and can be counted on to perform which results in less downtime for the car wash operations.

THE SUNSHINE DOOR COMPANY WAS CREATED

BY OWNER DAN MURDOCK 18 YEARS AGO

AS A SOLUTION TO HELP A CUSTOMER.

52 MARCH / APRIL

v

From humble origins, ISTOBAL has grown into a force to be reckoned with worldwide, exporting Vehicle Wash Equipment to more than 68 countries andemploying more than 800 workers. Contact us today for more information or to �nd the distributor in your area. Corporate and Factory Direct Pricing May be Available, Call Us Today for More Information.

Istobal USA - 1100 Page St. Bristol, VA 24201 - (800) 336.8795 - www.istobalusa.com - [email protected]

Visit us at The Car Wash Show - Las Vegas Convention Center - Las Vegas, NV - April 23-25 - Booth 1428

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53The Solalite door and PowAirDor pneumatic operator were developed specifically to overcome these chal-lenges and to keep the car wash oper-ating without failure.“Our Solalite door is the only

aluminum framed door in the industry that offers a full thermally broken frame. It isolates cold transfer from the outside of the door through to the wet inside face preventing ice buildup on the door. Additionally, continuous hinging section joints eliminate all center hinges, which makes this door stronger and inhibits the elements from penetrating through the sections.”

The PowAirDor pneumatic operating system was originally developed and patented by Upwardor in the 1980’s. The PowAIRDor is a rodless pneumatic air cylinder internally guided with one moving part, and is virtually maintenance free. “Our system has proven to be 2 to 3 times faster than most opening systems in the industry, reducing heat loss within the wash bay. As an added design feature, this system prevents jumping cables because the door is driven from the sections and not the spring shaft. The product’s cushioning feature on the downward cycle allows us to maximize door speed without compromising door components.

By carefully considering the quality and design of products chosen for use in a carwash, the owner/operator can be confident that an initial investment will provide for a prolonged savings throughout the life of the carwash.

Visit Upwardor.com for more information

WITH 40 YEARS OF INDUSTRY PROVEN

EXPERIENCE, UPWARDOR UNDERSTANDS THE

CONDITIONS AND CIRCUMSTANCES THAT

CONTRIBUTE TO THE FAILURE OF THE DOOR

SYSTEMS IN A CAR WASH ENVIRONMENT.

54 MARCH / APRIL CONVENIENCE & CARWASH CANADA 54

wyndstardoors.com/cc • 262.490.8775 • One Cedar Parkway • PO Box 403 • Jackson, WI 53037High Quality, High Performance Vinyl Car Wash Doors

Visit us at booth #4019 at Car Wash Show™ 2015INTERNATIONALCARWASHASSOCIATION®

And, customer satisfaction is their top priority. If you want to find out more complete details about their products, solutions, technical support and how to buy their products, visit their websites.

For a complete guide to carwash products and solutions, visit the Convenience & Carwash Canada Carwash Buyers Guide. Canada’s only online directory, targeted to the wide range of needs of carwash owners. Our mobile friendly guide is easy-to-use allowing you to search by product category and company.

AS YOU CAN SEE THESE FOUR CARWASH

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OF DOORS THAT FIT ALMOST ANY CARWASH

ENVIRONMENT. www.directory.cccmag.ca/carwash

55At that time they saw the need for a high-speed break-away door for car washing that would hold up to harsh environments, be low maintenance and attractive. It was the first high-performance fabric car wash door. In 2005 they contracted with Rytec Corporation – North America’s leading high-performance door manufacturer – to build the doors and add engineering expertise. In 2010 Rytec bought Wynd Star, and continues today to market its car wash doors as Wynd Star Doors by Rytec.

Unique to Wynd Star are its Break-Away™ design, auto reset feature, patented UHMW re-feed clips, clear high-vision panels and dynamic top seal. Additionally, the construction of the Wynd Star door will hold up to the carwash environment. Wynd Star’s fiberglass frame rails are designed to carry the weight of the motor, and roll down to the ground. This makes for quick installation and less stress on both the door and the building over the long term. Wynd Star panels are modular and RF (high fre-quency) welded. Additionally, each vision panel is bordered for rip resistance and a pleasing look.

Wynd Star recently launched a new enclosed non-venti-lated wash-down-duty motor that provides a long life and high cycles without adding cooling fans or counterweights. The motor comes pre-wired to the UL-recognized NEMA 4X control box, making installation simple and enabling ground level troubleshooting.

Wynd Star doors keep the heat inside the carwash build-ing during the car wash operation. The quick opening and closing of the doors reduces heat loss and keeps operating temperatures lower. The doors come in a variety of attrac-tive colors to match site designs. Wynd Star’s full-vision panels, color, and unique look allow light and visibility into a car wash bay, so that customers see activity and an open, operating carwash.

New carwashes should consider the functionality of the door for the type of wash in which they will operate. In-bay automatic washes can install interior or exterior doors depending on the existing space. Conveyor washes often install a security door in conjunction with the Wynd Star door. The Wynd Star door can either be mounted on the exterior of the building or have a “pull-out” built to mount it behind the security door. The Wynd Star door’s bottom loop can also be notched to fit nicely between the con-veyor guide rails if the conveyor extends outside the door. Whether in-bay or conveyor system, the control box will interface with the equipment’s door controls.

Wynd Star can provide software to demonstrate the en-ergy savings achieved when utilizing a high-performance door. The software generates a site-specific energy study that can been used to secure energy rebates from local utilities. Wynd Star doors has extensive dealer network, excellent technical support and online resources to keep doors operating at peak performance. Visit Wynd Star Doors by Rytec at wyndstardoors.com.

WYND STAR WAS DEVELOPED IN 2003 BY

A CARWASH BUILDER AND A HIGH SPEED DOOR DEALER.

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1WHAT IS A GOOD RULE OF THUMB FOR CLEANING MY DOORS?Ideally, both poly doors and roll-up doors should be cleaned a couple times a year. The main reason doors will appear cloudy or dirty is from chemical build up. To remove this residue you can try using plain soap and water, but the most effective way to clean your doors is to use a polycarbonate or vinyl cleaner. If you do not have access to a polycarbonate or vinyl cleaner, a good quality wall clean will suffice. Spray the cleaner on the door and let it sit for a short time to break up the stains. Then, using a high pressure water sprayer, wash the cleaner off the doors thoroughly. Keeping up the appearance of your doors will give customers more confidence using your car wash!

2WHAT CAN I DO TO MAKE MY DOOR OPENER LAST LONGER? As with all moving components in your wash bay, your door opener will need attention over time. It is important to clean your opener and remove any chemical build up that can potentially cause binding. After the opener has been properly cleaned, it is important to use a good quality lubricant. This should be done every other month to ensure your opener has a long life. Airlift recommends JB80, which is a sprayable lubricant that can be purchased at most auto part stores. It is important not to use grease when lubricating your opener, as dirt and sand can stick to it causing more problems. If you properly maintain your opener, it will last longer and operate smoother.

3HOW DO I CHOOSE WHY STYLE/TYPE OF DOOR TO PUT IN A NEW CARWASH BEING BUILT IN NORTHERN BC?When selecting a door for a new building, your location and climate will determine if a polycarbonate or vinyl door will work best. As harsher winter climates require a door that can withstand more severe weather, polycarbonate doors can offer more durability and security. Polycarbonate doors offer and impact strength 200 times that of glass, and will not crack or shatter. Vinyl doors, however, can be cut or knocked out of the track compromising wash security. Be sure to choose a manufacturer that specializes in the car wash industry. A company that understands the corrosive nature of the car wash environment can provide hardware options that other companies may not offer. Hardware is essential to choosing a successful door package. Stainless steel shafts and bearings, plastic or stainless steel hinges and tracks, and plastic rollers with stainless shafts are recommended for the car wash environment. These items are key to reliable performance and the longevity of your door package.

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59 November | December 2014

by Robert Hayes, OPW Commercial District Manager

Quarles Petroleum Expands its Network of Fleet-Fueling

Locations With New FSC3000™ System From OPWUsers demand versatility and network handles up to seven different cards

LOCATED 49 MILES SOUTH OF

WASHINGTON, D.C., AND 58 MILES NORTH

OF RICHMOND, VA, FREDERICKSBURG

IS CONSIDERED ONE OF THE FASTEST-

GROWING REGIONS IN THE STATE.

Quarles Petroleum has seen the growth first hand as it has

expanded from a one-truck, family-owned oil business in

1940 into what is today a corporation employing more than

250 people.

A prominent distributor throughout the mid-Atlantic re-

gion, Quarles Petroleum is an oil distributor, propane sup-

plier, service-station supplier and fleet-fuel site provider. As a service-station and

fleet-fuel provider, Quarles has the constant responsibility to ensure that an ade-

quate fuel-supply level is always reliably on hand at any given location so customer

demand is always satisfied, no matter what the weather conditions or independent

demand may be for any single location.

60 MARCH / APRIL

Quarles Petroleum fueling sites operate within a six-state footprint throughout the mid-Atlantic, with more than 120 individual fueling locations across that region. With more than 70 years of experience provid-ing fuel to the public and fleets, Quarles Petroleum manages the daily demands of delivering fuel across

a geographically diverse land-scape of sweeping valleys and steep hillsides where drivers

must navigate huge tempera-ture extremes and changing cli-mates that can deliver freezing rain and snow in the winter to triple-digit temperatures dur-ing the summer months. The challenge for Quarles Petroleum, however, begins long before a customer attempts a transac-tion on site.

The Unattended Fueling ChallengeWhen it comes to the unique business of fleet-fueling sites, Quarles Petroleum’s rich heritage and experience with more than 120 convenient, unattended cardlock fueling sites is unmatched. Located in Pennsylvania, Maryland, Delaware, West Virginia, Virginia and North Carolina, the sites provide automated access to refueling privileges with easy card operation and convenient period billing.

Operating a 24/7 fueling facility demands attention to customer accessibility, product affordability and operational dependability in order to sustain a suc-cessful, growing business. According to Dean Brooks, Facilities Manager for Quarles Petroleum, “Our growth in our marketplace is based on providing our custom-ers with the right product at the right price with ex-ceptional customer service.”

Operating so many fueling facilities across such a diverse regional footprint, it is not hard to imagine the varying card-based methods a given customer base might employ to pay for its fueling needs. Man-aging the sheer volume of data coming in for those fuel products, as well as the customer-card information at each site, can be a daunting task. However, providing a diverse array of card options for the widest array of customers was essential for Quarles Petroleum to grow its business and ensure accurate data capture and convenient operation for its customers.

In order to succeed moving into the future, Quarles Petroleum recognized that it had to expand its ser-vices. According to Brooks, it was his company’s need to expand the network of cards accepted at Quarles Petroleum facilities that prompted a change in the front-end fuel control systems that customers inter-face with at each fueling site.

“Our previous vendor had stopped making the system we were using and they were going to a new system that would not have worked with the Quarles network,” Brooks said. “We needed to find a new solution for our sites.”

Identifying The Right SolutionQuarles Petroleum fueling sites provide 24/7 fueling to more than 2,500 businesses and fleets throughout the mid-Atlantic. These fleets put millions of miles on their trucks every year and cannot afford to lose time during routine refueling stops and transactions. Time lost on the road for any reason negatively affects these delivery fleets as time lost equals lost revenues and a corresponding adverse effect on the bottom line.

Realizing that the previous system was in need of an update, for a solution Quarles Petroleum relied on a long-standing relationship it had with Advanced Fueling Sys-tems, located in Ashland, VA. “Quarles and Advanced Fu-eling Systems have had a business relationship for about 20 years,” said Brooks. The two partners worked together to determine the best option for Quarles’ particular needs.

According to Linnie Hiter, President of Advanced Fuel-ing Systems, the solution presented to Quarles Petroleum’s problem was all about matching up the specific needs with the right equipment. Hiter said that while there are many systems available, these systems also tend to come and go overnight.

“Quarles was making an expensive upgrade to their sys-tem and they needed it to be reliable,” Hiter said. “There are a lot of systems out there, but in my opinion you have OPW, and they aren’t going away.”

Hiter said that when a company like Quarles Petroleum makes an investment in a system, they need to know that the company and the support for the system will be around years later. “Quarles was looking for a system for the long game,” said Hiter. “We always pick the best prod-uct for all of our customers. We have used OPW in the past and it was reliable. They have the resources to handle anything that may come up and they have worked really close with Quarles to get the new system how they need it.”

Based on the recommendations of Hiter and Advanced Fueling Systems — and based on the reputation of OPW, Quarles opted for new equipment from OPW Fuel Man-agement Systems, Hodgkins, IL. “We needed to find a new vendor and we turned to OPW Fuel Management Systems,” said Brooks.

62 MARCH / APRIL

Specifically, Advanced Fueling Systems recom-mended the FSC3000™ Fuel Site Controller and C/OPT™ Fuel Island Terminal, along with the Phoenix™ Plus Fuel Management Software from OPW Fuel Man-agement Systems.

Brooks said the new OPW-FMS system expanded the number of networks available for client billing and provided the diversity for cards accepted at the sites that the competition’s system simply could not provide. “The OPW-FMS system can handle seven networks, which covers just about every card,” said Brooks. “Some sites can even handle additional cards.”

The FSC3000 sets the standard in fuel-management systems, featuring the capability to conveniently track and report fueling transactions by driver and/or vehicle. The FSC3000 interfaces with many authorization and commercial fueling networks, as well as proprietary network cards. It allows the user to set fueling restric-tions that limit specific vehicles to the type of fuel used and quantities purchased, thereby assuring complete fueling-system security, accountability and control.

The FSC3000 also provides various methods for controlling fuel dispensers, which may feature both mechanical and electronic pumps, along with Gilbar-co CRIND and Wayne CAT in-dispenser card readers.

In addition, the FSC3000 now offers several exciting new features for special pricing and dollar authoriza-tion. Fuel station owners can now set price discounts for loyal customers, as well as authorize transactions according to dollar limits instead of quantity, provid-ing better support for network card processing and daily or monthly allocations.

Brooks said the daily volume of transactions throughout the Quarles Petroleum network of fueling

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sites continues to grow. “We have thousands of trans-actions occurring every day,” he said. “Now, with the new system, everything goes to one place, the data is tracked and they let us know everything. We have had

a good response from the new system. From helping us write the file data and separating the different cards, the folks at OPW-FMS have been great.”

When your business relies on communication and coordination between more than 120 separate locations, thousands of daily transactions, the tracking of inventory and the management of fuel volumes, it is imperative you can rely on your front-end fuel control system to provide reliable service.

In such a competitive business where the public and fleet managers can choose between dozens of fueling options, the ability to keep your clients happy with convenient and effi-cient fuel-management and processing capabilities is essen-tial to maintaining the client base. When clients can focus on their core business, and not have to worry about fueling issues, that can be the difference between them becoming a one-stop transaction or a repeat, loyal customer.

Conclusion

“We have been working with OPW-FMS for about two years and the system has been really reliable,” said Brooks. “That’s the whole thing that we deal with — it has to be reliable.”

Based on the success so far across its 120-plus regional sites, there’s every reason to believe Quarles Petroleum’s fuel-management program will be just as dependable as the flow of the Rappahannock River making its steady march to the ocean.

For more information on the FSC3000™ Fuel Control System, C/OPT™ Fuel Island Terminals or Phoenix™ Plus Fuel Management Software please visit: www.OPWglobal.com.

64 MARCH / APRIL

When purchasing and installing an underground storage tank

system, the pairing of accessories can often make a difference

and should be considered. In the last few years, flat-sided (also

referred to as eight-sided) fibreglass reinforced plastic (FRP)

sump options have been introduced in the Canadian petroleum

market as an alternative to the conventional round version of

the product. ZCL Composites Inc., with manufacturing facilities

in both Edmonton, AB and Drummondville, QC, offers its

customers and distributors both options.

The newer flat-sided design improves piping layout options

and provides optimum sealing surfaces for entry fittings and

electrical connections. Some customers not only prefer, but

require, sumps with flat surfaces for securing rigid watertight

pipe and electrical joints on site. “We are constantly adapting to

meet the needs of our industry and our contractors,” says Richard

Whitford, Sales Manager at ZCL Composites Inc.

The eight-sided, two-piece design of a flat-sided sump also al-

lows a single person to easily install submersible pumps, related

piping and electrical connections from the outside, prior to final

by: Kelly Charter

installation. The opening of an unassembled flat sided section

of a ZCL sump is 48” wide. This is beneficial from a safety stand-

point as no confined space issues can arise.

Much like their round counterpart, the top section of a flat-

sided sump has the ability to be trimmed in the field after the

final sump elevation is set. The top section of these sumps can

also be manufactured in different heights where sites require

deeper burial.

As with ZCL’s other FRP products and accessories, all of their

sumps are corrosion resistant and are manufactured using only

the highest grade resins and fibreglass (no fillers). Their rigid de-

sign assures that they will withstand varying backfill pressure

and both sump options are completed with an easy to use water-

tight cover that prevents potential leaks and false alarms.

Whether you decide to choose flat-sided or round sumps to

coincide with your underground storage tank system, it’s impor-

tant to know that there are equally effective options available,

depending on your site requirements.


66 MARCH / APRIL

#2137

952-232-1066


In line with increasingly stringent environmental regulations, one of the main challenges for diesel-powered vehicles is to keep engine NOx emissions low. All truck and several passenger car manufacturers have chosen to use Selective Catalytic Reduction after-treatment technology in order to meet requirements. To operate, this technology requires the use of diesel exhaust fluid, an aqueous urea solution.

DEF can be delivered in several formats and packaging options to serve different consumer segments. The smallest packaging options consist of 1 gallon or 2.5 gallon jugs. Easy to use, distribute and store, these can be used as a carry-on solution for heavy-duty trucks and for the majority of diesel passenger cars and light-duty vehicles equipped with SCR. However, these formats are more expensive and inadequate for larger consumption require-ments such as those of truck fleets.

Bulk DEF deliveries are an option for truck and bus fleets that require larg-er quantities of DEF and choose to install permanent storage tanks. These fleets typically purchase DEF in volumes ranging from 500 to 8,000 gallons (full truck load deliveries). However, even if larger deliveries can help reduce costs for end-users, upfront investment remains significant and mainte-nance of these storage facilities is costly.

Businesses with a smaller number of vehicles requiring DEF and off-highway equipment owners can also rely on 275 or 330 gallon tote contain-ers, which present an intermediate solution between jugs and bulk deliver-

Supply, Marketing, Distribution, Transportation & Logistics

by Dr. Jeanne Riot

The Diesel Exhaust Fluid (DEF) market is

expanding strongly; consumption is expected

to surpass 1 billion gallons by the end of

the decade. Ensuring DEF is available across

North America opens up new challenges and

opportunities for fuel retailers and truck stop

operators. How is DEF supplied and how is

infrastructure evolving to meet the demands of

increased DEF usage?

NEWS & INFORMATIONDEF Demand Projections Pull Strong Infrastructure Growth

Industry and Market Analyst at Integer Research

68 MARCH / APRIL

Installation of Underground Liquid Storage Systems

Installation of Aboveground Storage Systems for Motor Vehicle Fueling

Installation and Testing of Vapor Recovery Systems at Vehicle Fueling Sites

Testing Electrical Continuity of Fuel Dispensing Hanging Hardware

Inspection and Maintenance of Motor Fuel Dispensing Equipment

Overfill Prevention for Shop-Fabricated Aboveground Tanks

Design and Maintenance of Fluid Distribution Systems at Vehicle Maintenance Facilities

Installation of Bulk Storage Plants

Inspection and Maintenance of UST Systems

Installation of Marina Fueling Systems

Storage and Dispensing of Diesel Exhaust Fluid (DEF)

Testing and Verification of Spill, Overfill, Leak Detection and Secondary Containment Equipment at UST Facilities

Design, Installation, Service, Repair and Maintenance of Aviation Fueling Systems

Design and Installation of Fueling Systems for Emergency Generators, Stationary Diesel Engines and Oil Burner Systems

RP100

RP200

RP300

RP400

RP500

RP600

RP700

RP800

RP900

RP1000

RP1100

RP1200

RP1300

RP1400

• Based on thorough research• Written by an appointed committee of industry experts• Undergo an extensive public comment period• Reviewed at least once every 5 years• All titles available in print or as secured PDFs• Online testing offered for all titles

www.pei.org/rp

RECOMMENDED PRACTICES

Design, Installation, Operation and Maintenance of CNG Vehicle Fueling FacilitiesRP1500

PEI recommended practices address the most important operational issues facing the fuel and fluid handling equipment and services industry.

Aside from the outward appearance of the fueling island, CNG fueling facilities have little in common with traditional liquid motor fuel storage and dispensing systems. This new document presents basic information about CNG fueling systems, including the following: potential hazards; terminology; types of systems; concepts involved in planning and designing systems; construction techniques used to build systems; and steps required to properly operate and maintain systems.

NEW

PEI_CCCad_RPs.indd 1 12/23/14 1:38 PM

ies. Though cheaper and easy to store, totes present higher risks of contamination if not refilled correctly.

Retail pumps at DEF truck stops present an alterna-tive for end-users. It is, however, worth noting that the price per gallon of DEF at the pump is higher than bulk deliveries pricing. This option could, in time, become an alternative to additional equipment investments, such as buried storage tanks or electric pumps at fleet terminals–the costs of which are currently borne by business owners. With pump delivery systems though, costs would shift from the end-user to fuel retailers, as they would be the ones making important infrastruc-ture investments upfront.

The North American truck stop infrastructure has grown dramatically over the past four years. Accord-ing to Integer’s database, more than 1,800 truck stops offered DEF as of October 2014. This points to a net-

work that is now fairly well spread throughout the United States. On the other hand, the Canadian DEF retail network is still in its early stages, with only 71 locations currently in operation.

The ten states with the largest DEF infrastructure represent 45% of North America’s entire DEF truck stop network. Texas holds the largest number of DEF truck stop locations, with more than 150 sites. The other largest DEF networks in North America can be found in Oklahoma, Indiana, Ohio, Illinois, Tennessee and California. The only states that are yet to open DEF pump locations are Alaska, Hawaii and Vermont, with the latter being the only state in the contiguous 48 states without DEF pumps. In Canada, the prov-ince of Ontario has the largest DEF network, with 27 equipped locations operating in October 2014. Prince Edward Island is the only province in Canada with no

UNITED STATES MORE THAN 1,800 TRUCK CANADA 71 LOCATIONS CURRENTLY IN OPERATION OFFERED DEF AS OF OCTOBER 2014.


Installation of Underground Liquid Storage Systems

Installation of Aboveground Storage Systems for Motor Vehicle Fueling

Installation and Testing of Vapor Recovery Systems at Vehicle Fueling Sites

Testing Electrical Continuity of Fuel Dispensing Hanging Hardware

Inspection and Maintenance of Motor Fuel Dispensing Equipment

Overfill Prevention for Shop-Fabricated Aboveground Tanks

Design and Maintenance of Fluid Distribution Systems at Vehicle Maintenance Facilities

Installation of Bulk Storage Plants

Inspection and Maintenance of UST Systems

Installation of Marina Fueling Systems

Storage and Dispensing of Diesel Exhaust Fluid (DEF)

Testing and Verification of Spill, Overfill, Leak Detection and Secondary Containment Equipment at UST Facilities

Design, Installation, Service, Repair and Maintenance of Aviation Fueling Systems

Design and Installation of Fueling Systems for Emergency Generators, Stationary Diesel Engines and Oil Burner Systems

RP100

RP200

RP300

RP400

RP500

RP600

RP700

RP800

RP900

RP1000

RP1100

RP1200

RP1300

RP1400

• Based on thorough research• Written by an appointed committee of industry experts• Undergo an extensive public comment period• Reviewed at least once every 5 years• All titles available in print or as secured PDFs• Online testing offered for all titles

www.pei.org/rp

RECOMMENDED PRACTICES

Design, Installation, Operation and Maintenance of CNG Vehicle Fueling FacilitiesRP1500

PEI recommended practices address the most important operational issues facing the fuel and fluid handling equipment and services industry.

Aside from the outward appearance of the fueling island, CNG fueling facilities have little in common with traditional liquid motor fuel storage and dispensing systems. This new document presents basic information about CNG fueling systems, including the following: potential hazards; terminology; types of systems; concepts involved in planning and designing systems; construction techniques used to build systems; and steps required to properly operate and maintain systems.

NEW

PEI_CCCad_RPs.indd 1 12/23/14 1:38 PM

70 MARCH / APRIL

DEF pump locations. None of Canada’s territories (Yukon, North-west Territories and Nunavut) have opened DEF equipped loca-tions yet.

Three main truck stop brands operate most DEF filling sta-tions: Pilot Flying J, Love’s Travel Stops and TA Travel Centers. These were the first brands to install DEF at the pump and they now offer DEF at nearly all locations.

Pilot manages a total of 670 locations, of which 574 operate bulk DEF dispensers as of October 2014, and is present in both the U.S. and Canada. Love’s is the second largest operator in North America with 329 operated locations with bulk DEF available at all of them. TA Travel Centers operates the third largest DEF net-work in North America. It operates 208 locations under the TA name and an additional 41 locations operated under the name Petro, therefore TA’s total DEF network consists of 249 locations.

Other notable brands in the U.S. include Pacific Pride cardlocks, Speedway and Roady’s. They operate smaller networks compared with the major brands, but continue to expand month-on-month. In Canada, the other main brands are Petro-Canada and Husky, which are contributing to the expansion of Canada’s DEF infra-structure.

Despite this widespread availability of DEF dispensed at truck stop locations, some areas still remain uncovered by DEF pumps, especially on the West Coast and in Central Canada, where as a result, DEF is often delivered in bulk across long distances. DEF consumption is set to quadruple in the next ten years and several factors will impact its growth for example, the expected increase of diesel powered vehicle sales. According to Integer’s estimates, North American diesel vehicle sales will account for more than 2 million units across segments in 2025.

Another factor is legislation. After 2017, new targets to lower particulates will imply higher engine-out NOx emissions. Vehicle manufacturers will therefore increasingly resort to SCR technol-ogy to meet environmental targets and DEF dosing rates are likely to increase in order to reduce engine NOx emissions. Moreover, a combination of higher DEF consumption and fuel economy re-quirements is driving new smaller tank sizes based on a 1:1 refill ratio, which means refills will be more frequent. It is quite likely that the scenario developing for trucks will also expand to pas-senger cars, pickup trucks and sport utility vehicles, and that the sight of a wider range of drivers refilling with DEF at the same time as diesel will become more common.

DEF consumption is set to quadruple in the next

ten years and several factors will

impact its growth for example,

the expected increase of diesel

powered vehicle sales. According

to Integer’s estimates, North

American diesel vehicle sales will

account for more than 2 million

units across segments in 2025.

This article was written by Dr. Jeanne Riot, Industry and Market Analyst at Integer Research and contributor to ‘The DEF Market Dynamics Report’. Riot also covers North American DEF markets for ‘The Monitor’ and ‘DEF Tracker.’ Data in this article is taken from ‘The DEF Market Dynamics Report’. New from Integer Research, this report covers legislation, supply, demand and pricing and was developed to bring industry players fully up-to-speed with DEF market developments that have occurred over the last four years. Integer Research also publish ‘The Monitor’, a quarterly update on AdBlue, DEF and ARLA 32 prices and network developments, and ‘DEF Tracker’, a monthly DEF pricing reference. To inquire, please email [email protected].


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Anthony® Opens New Production Facility in Conyers, GASylmar, CA, USA – February 5, 2015 – Anthony®, is pleased to announce the opening of its newest manufacturing plant in Conyers, Georgia. The Conyers’ facility will add 130,000 square feet of production capacity and complement Anthony’s other facilities in Sylmar, CA, Madison, GA, and Shanghai, China.

This new facility will not only address Anthony’s recent growth, but is also equipped for maximum productivity and quality assurance, including state-of-the art production equipment and RFID product tracking to help lower opera-tional costs. Additionally, this facility will enhance Anthony’s delivery capability to east coast customers, while simultaneously lowering freight expenses.

“Our overriding mission for opening this facility is to provide optimum service to our custom-ers,” said Anthony President, Craig Little. “Expanding our production footprint, leveraging state-of-the-art technology and positioning ourselves closer to our customers, represents our commitment to serving our cus-tomers at the highest levels.”

Mr. Little goes on to say, “The opening of the Conyers facility also helps Anthony satisfy one of its strategic initiatives, which is to grow the Anthony brand. This next step in Anthony’s growth will also

The Coca-Cola Company Grows Roster of Billion Dollar Brands to 20The Coca-Cola Company an-nounced the addition of three brands to its growing roster of beverages that generate annual retail sales of more than $1 bil-lion, bringing to 20 the number of billion-dollar brands in the Company’s portfolio.

Brands from the fast-growing ready-to-drink tea and water categories are the latest additions with Gold Peak tea, available in the United States, FUZE TEA, sold in nearly 40 countries, and I LOHAS mineral water, sold in Japan, joining the Company’s billion-dollar club in 2014.

FUZE TEA launched in 2012 in 14 international markets simultaneously. Since its introduction, the brand has expanded availability to nearly 40 markets around the world, reaching billion-dollar status in less than three years on the market. The FUZE TEA line-up currently features more than 30 varieties, including Black Tea with Lemon, Black Tea with Peach, Black Tea with Lemongrass and Apple, Green Tea with Mango and Chamomile, and zero-calorie Light Tea. FUZE TEA will be

Gulf Car Wash ExpoComing this 2–4 November 2015, Zabeel Hall 1, Dubai International Exhibition & Convention Centre, is Gulf Car Wash Expo. A new trade show, the event is the region’s first exhibition totally dedicated just to the car wash industry.

Organized by Virtual Info Systems Pvt Ltd (VIS), an established organizer of specialized trade shows and publisher of industry specific premium magazines, VIS Ex-hibitions & Conferences will bring together, under one roof, leading car wash owners, op-erators, equipment manufac-turers and suppliers from the regional market and around the world, providing excellent business and networking op-

What’s New

help the company continue to produce and provide products for its expanding customer base that enhance merchandising, ensure food safety and protect the environment.”

Anthony is a manufac-turer and solutions provider of glass doors, lighting systems and display equipment for use in commercial refrigeration systems. For more information on Anthony, please visit www.anthonyintl.com.About Anthony®Founded in 1958, Anthony®, Syl-mar, CA, USA, is a manufacturer and solutions provider of glass refrigerator and freezer doors, lighting systems and display equipment for use in com-mercial refrigeration systems. Anthony’s products are designed to enhance merchandising, ensure food safety and protect the environment. A 50-plus-year commitment to Quality, Innovation, Customer Service, Continuous Improvement and Flexibility have allowed Anthony to become the supplier of choice for merchandising components in the refrigeration industry. Anthony is a member of the Dover Corporation’s Refrigera-tion & Food Equipment market segment. For more information, please visit www.anthonyintl.com or www.dovercorporation.com.SALES CONTACT:Kevin Kuryliw, Sales Analyst [email protected] or +1 407-571-6892

launched in additional markets in 2015.

Coca-Cola Canada recently launched FUZE TEA Drops on January 26. The

drops are zero calories per serving (250 mL) and made with naturally flavoured real tea and B vitamins. And like brewed tea, they can be enjoyed hot or cold. FUZE TEA Drops come in three varieties: FUZE Black Tea with Peach; FUZE Black Tea with Rasp-berry and FUZE Green Tea with Mango.

Since 2007, the Com-pany has added 10 brands to its billion-dollar portfolio across a broad range of beverage categories including sparkling, juice, water and tea. Additions include Coca-Cola Zero, Simply, Minute Maid Pulpy, Del Valle, Bonaqua, Ayataka and vitamin-water.

Behind the 20 billion-dollar brands is a pipeline of 16 sparkling and still brands that generate annual retail sales between $500 million and $1 billion – several of which are poised to become billion-dollar brands.

portunities for both consumers and industry players. As well, the event promises to showcase best-in-class car wash and maintenance products, technol-ogies and services from diverse segments of the industry, with emphasis on energy and water conservation in a region that is very much in need of, and is looking for such environmen-tally friendly measures. The ex-hibitors include owners, retail-ers, operators, manufacturers, distributors, convenience store owners/operators and related business divisions across the region as well as international markets.For more information please visit www.gulfcarwash.com

74 MARCH / APRIL

The Convenience Network Launches Proximity to Mobile Technology in the Golden Pantry Convenience StoresThe Convenience Network (“TCN”), owned and operated by The Convenience Network, Inc. locate in Knoxville, TN, one of the leading digital signage network providers to the convenience store industry in the United States, has moved forward with their strategic partnership with Engage Mobile Media Solutions, LLC (“Engage”), the advertising sales arm of Graphic Media, Inc (“Graphic”) and iSIGN Media Solutions Inc. (“iSIGN”) a leading provider of interactive mobile advertising solutions that serves advertis-ers, manufacturers, retailers and

New 42" (1060MM) Composite Access Covers Added to Franklin Fueling System’s LINEUPAdding to their lineup of composite access covers, Franklin Fueling Systems has announced the launch of a new larger diameter 42" (1,060 mm) model.

HIGHLIGHTS:· Composite material is corrosion

resistant even in the harshest forecourt conditions as well as resistant to chemical corrosion from petroleum and alcohols.

· Composite construction resists warping and delamination.

· Extremely hardwearing and du-rable, will not spin out, buckle or lose shape due to pressure forces from vehicles.

· Lockable design provides in-creased on-site security and safety.

· Anti-slip surface for increased safety.

The 42" (1,060 mm) composite access covers are available to order immediately.

For more information visit www.franklinfueling.com

Hershey Acquires Allan Candy CompanyThe Hershey Company has an-nounced that it has completed the purchase of The Allan Can-dy Company, a leading North American manufacturer of quality confectionery products based in Ontario, Canada.

Allan Candy is well known across Canada for its iconic confectionery brands, including Allan, Big Foot, Hot Lips and Laces. Allan Candy is also a leader in the Cana-dian Easter novelty chocolate segment and the Canadian Candy Cane market. More than half of Allan Candy’s current manufacturing capac-ity is used to make Hershey Sweets & Refreshment prod-ucts such as Jolly Rancher hard candy and Lancaster caramels for North America. The acquisition of Allan Candy builds on The Hershey Company’s long-standing business in Canada and its commitment to the Canadian market. In 2011, The Hershey Company acquired British

advertising agencies throughout North America. Under this strategic partnership, TCN and Engage have agreed to market a complete digital signage and mobile advertising solution in the convenience store channel, utilizing iSIGN’s patented tech-nology and hardware.

The launch of this partner-ship included installations into the Golden Pantry Convenience Stores (“Golden Pantry”), a 38 location network located in the greater Atlanta, Georgia area. Installations began in late January, and were ready for a February launch for contracted advertisers. National brands including Mars, Kellogg’s, and Swisher Sweets are among the advertisers taking part in this digital expansion for TCN.

“Until now TCN has displayed contracted adver-tisements, weather, news and sports on digital screens with the purpose of helping store chains promote the sale of products to customers inside the store,” said Steve Newman, President and CEO of TCN.

“The effort has been successful, and we are pleased to expand our services to best serve our convenience store clients. We can now deliver point-of-sale advertising to customers at the pumps as well as to the mobile devices of customers as far as 300 feet outside of the store-front, generating interest in our advertisers’ products, driving footfall into the stores and ultimately increasing sales.”

Columbia-based Brookside which today is its sixth global brand alongside Hershey’s, Kisses, Reese’s, Jolly Rancher and Ice Breakers. With the purchase of Allan, Hershey operates three confectionery-manufacturing facilities in Canada, including Allan Candy’s 170,000 sq. ft. facility located in Granby, Ontario, which is part of the acquisi-tion. Hershey’s operations in Canada now total approxi-mately 900 employees across the country that work in the company’s second largest sales market in the world.

Hershey has approxi-mately 13,000 employees around the world. The com-pany, which has more than 80 brands around the world that drive over $7.1 billion in annual revenues, includes such iconic brand names as Hershey’s, Reese’s, Hershey’s Kisses, Twizzlers and Ice Breakers. The Allan Candy Company Limited is a lead-ing North American manu-facturer of quality sugar confectionery and chocolate products with approximately 400 employees.

Monster Energy Introduces Its Newest Drink: Monster Rehab Peach Tea + EnergyMonster Energy has released its newest addition to its Rehab® line, Monster Rehab® Peach Tea + Energy. Packed with B vitamins, electrolytes and coco-nut water, Rehab® Peach Tea + Energy packs a triple threat that quenches thirst, fires you up, and is the perfect choice after a hard day’s night.

“We’re very excited to launch new Rehab Peach Tea + Energy,” said Kerin Suchocki, Brand Manager for Monster Rehab®. “Peach tea has long been a fan favorite and when paired with the Monster Rehab® energy blend the result is a great-tasting, refreshing energy drink with just 10 calories per serving.”

Monster Rehab® Peach Tea + Energy hits shelves in the US February 2, 2015 in 15.5oz cans. This marks the com-pany’s sixth flavor in the Rehab® family joining:

• Tea • Lemonade, Tea • Pink Lemonade, Tea • Orangeade, Rojo Tea • Energy• Green Tea • Energy.For more information on Monster Rehab® visit http: www.monsterenergy.com.


MI Petro and MPI(403) 266-5558 [email protected] www.mipetro.com

Innovation >> the patented turbo-sweeping systemThe patented Haaga turbo-sweeping system was awarded the gold medal and the

president‘s prize of honour at the 2009 Inventor Show in Strasburg. Haaga is the only producer of sweeping machines that has ever been awarded such a commendation.

Haaga >> only good things are copied: Even our Chinese competitors appreciate Haaga‘s high quality. For this they have been

awarded the Plagiarius prize

the sleek sweepers with the unique disc brush system

Very Low Dust thanks to an intelligent airflow. 4 Year

Guarantee on the brushes

Twice the sweeping capacity with Haaga’s Turbo Sweeping System

The one-of-a-kind Disc Brush System from Haaga

76 MARCH / APRIL

Award Winning Premiere magazine published for the convenience store, petroleum and carwash industries.

Reach Diverse New Markets. Advertise Today!

Free Subscriptions! go online to subscribe

visit: www.convenienceandcarwash.comTo register your company to be listed in our NEW REAL-TIME Resource

Directory and the NEW REAL-TIME Carwash Buyers Guide.

For advertising information contact Cody Johnstone at 416-838-4674 or email: [email protected]


Calls for level-playing field for card transactionsAn overwhelming majority of Australian businesses want a level-playing field for payment regulations, according to a sur-vey conducted by Ipsos.

Commissioned by Master-Card, the survey found that 94 per cent of businesses surveyed believe that all payment systems should be regulated the same way, instead of the current regime, where American Express and Diners Club are excluded from interchange fee regulation.

The survey also found that this two-tier system was a sur-prise to many merchants: only two in five respondents were aware that American Express and Diners sit outside the regu-lation regime, which has been in place for more than a decade.

The regulatory anomaly has led to Australia-based

Aussie Retail growth slowing in early 2015 After a stronger-than-expected Christmas trading period, retail spending growth will slow head-ing into 2015, according to the 15th edition of the AFGC CHEP Retail Index.

The index, released this week, was 4.4 per cent higher in the December quarter of 2014 compared to the December quarter of 2013. However, retail sales growth is expected to slow over the first few months of 2015, with the March quarter results showing 2.4 per cent year-on-year growth.

Christmas trading saw an increase in retail sales of 4.5 per cent year-on-year in December, with turnover of $23.75 billion. Growth in February 2015 is less robust, though, at 2.5 per cent year-on-year, with turnover re-tracting to $23.6 billion between

Award Winning Premiere magazine published for the convenience store, petroleum and carwash industries.

Reach Diverse New Markets. Advertise Today!

Free Subscriptions! go online to subscribe

visit: www.convenienceandcarwash.comTo register your company to be listed in our NEW REAL-TIME Resource

Directory and the NEW REAL-TIME Carwash Buyers Guide.

For advertising information contact Cody Johnstone at 416-838-4674 or email: [email protected]

The Coca-Cola Company Grows Roster of Billion Dollar Brands to 20The Coca-Cola Company an-nounced the addition of three brands to its growing roster of beverages that generate annual retail sales of more than $1 bil-lion, bringing to 20 the number of billion-dollar brands in the Company’s portfolio.

Brands from the fast-growing ready-to-drink tea and water categories are the latest additions with Gold Peak tea,

December and February. Australian Food & Grocery

Council (AFGC) Chief Execu-tive Gary Dawson said the lower Australian dollar is positive news for Australian food and grocery exporters, “however, the domestic market remains tough for manufacturers, given below average consumer sentiment and the highest unemployment rate in more than a decade”.

“Manufacturers and retail-ers will be hoping the fall in oil prices and low interest rates are sustained, leading to improved consumer confidence in 2015,” he said.

The AFGC CHEP Retail Index is a collaborative project between the AFGC and CHEP Australia, powered by Deloitte. The index uses CHEP transac-tional data based on pallet move-ments and is a leading indicator of ABS Retail Trade data.

available in the United States, FUZE TEA, sold in nearly 40 countries, and I LOHAS mineral water, sold in Japan, joining the Company’s billion-dollar club in 2014.

FUZE TEA launched in 2012 in 14 international markets simultaneously. Since its introduction, the brand has expanded availability to nearly 40 markets around the world, reaching billion-dollar status in less than three years on the market. The FUZE TEA line-up currently features more than 30 varieties, including Black Tea with Lemon, Black Tea with Peach, Black Tea

with Lemongrass and Apple, Green Tea with Mango and Chamomile, and zero-calorie Light Tea. FUZE TEA will be launched in additional markets in 2015.Coca-Cola Canada recently launched FUZE TEA Drops on January 26. The drops are zero calories per serving (250 mL) and made with natu-rally flavoured real tea and B vitamins. And like brewed tea, they can be enjoyed hot or cold. FUZE TEA Drops come in three varieties: FUZE Black Tea with Peach; FUZE Black Tea with Raspberry and FUZE Green Tea with Mango.

Since 2007, the Company has added 10 brands to its billion-dollar portfolio across a broad range of beverage categories including sparkling, juice, water and tea. Additions include Coca-Cola Zero, Simply, Minute Maid Pulpy, Del Valle, Bonaqua, Ayataka and vitaminwater.

Behind the 20 billion-dollar brands is a pipeline of 16 sparkling and still brands that generate annual retail sales between $500 million and $1 billion – several of which are poised to become billion-dollar brands.

-30-

merchants being charged on average twice as much to accept American Express transactions. Data from the RBA shows the average cost of acceptance for MasterCard/Visa is 0.84 per cent, compared to 1.73 per cent for American Express and 2.11 per cent for Diners.

MasterCard is calling on the Government to create a level-playing field for all payments, when it responds to Financial System Inquiry this year. The Australian Retailers Association (ARA) will be doing the same.

ARA Executive Director Russell Zimmerman said exces-sive merchant fees charged by card schemes such as Amex and Diners Club need to be ad-dressed so retailers can reduce or remove surcharging, as with the two big card systems.

Anthony® Opens New Production Facility in Conyers, GAAnthony®, is pleased to an-nounce the opening of its newest manufacturing plant in Conyers, Georgia. The Conyers’ facility will add 130,000 square feet of production capacity and comple-ment Anthony’s other facilities in Sylmar, CA, Madison, GA, and Shanghai, China.

This new facility will not only address Anthony’s recent growth, but is also equipped

for maximum productivity and quality assurance, including state-of-the art production equipment and RFID product tracking to help lower operational costs. Additionally, this facility will enhance Anthony’s delivery capability to east coast customers, while simultaneously lowering freight expenses.

“Our overriding mission for opening this facility is to provide optimum service to our customers,” said Anthony

President, Craig Little. “Expanding our production footprint, leveraging state-of-the-art technology and positioning ourselves closer to our customers, represents our commitment to serving our customers at the highest levels.”

Mr. Little goes on to say, “The opening of the Conyers facility also helps Anthony satisfy one of its strategic initiatives, which is to grow the Anthony brand. This next step

in Anthony’s growth will also help the company continue to produce and provide products for its expanding customer base that enhance merchandising, ensure food safety and protect the environment.”For more information, please visit www.anthonyintl.com or www.dovercorporation.com.Sales Contact:Kevin Kuryliw, Sales [email protected] or +1 407-571-6892

78 MARCH / APRIL

LSI Industries Inc. Announces New LeadershipLSI Industries Inc. is pleased to welcome John Bagwell as the President of its Technology Division.

Mr. Bagwell has tremendous experience in the lighting industry including an extensive background in lighting, lighting controls, Solid State technology, energy management and building automation systems. Prior to joining LSI he was President of TacTouch, Inc. Previous experience includes Acuity Brands Lighting, Automated Logic Corporation and TRIATEK, Inc.

Richard Parkinson Takes on New ChallengeAfter a 50 year career in the food and beverage business, Richard Parkinson has retired from Wallace & Carey as Director Marketing & Strategic Initiatives.

This past January marked a new beginning. At that time Richard dusted off his old company records and re-established himself as Director of Business Development for his own venture–Cortaa Sales & Management. Here he is well placed to reach the industry with vast knowledge, particularly after his 10 years at Wallace & Carey within the Gas and Convenience Channel.

Now, with a few contracts, and a couple of brokerage lines, the skates have come off the wall, and he is accepting the challenges of developing his expertise in the marketplace. Contact: [email protected] Phone 604 464 2126

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SONNY’S Appoints Reginald “Regi” Flanagan as Managing Director of AutoPilot Controls

SONNY’S Enterprise Inc., has reported they have appointed Reginald “Regi” Flanagan as Managing Director of AutoPilot Controls. In this role, Flanagan will re-launch and oversee SONNY’S state-of-the-art, web-based car wash management division. Flanagan is a technology and operations executive with over 10 years of experience leading end-to-end technology solutions and growing existing companies, along with building and running tech startups. He recently relocated to South Florida from California.

SONNY’S The CarWash Factory is a globally recognized industry leader with full tunnel systems in each of the 50 United States, and equipment in countries worldwide.

For further information visit www.SonnysDirect.com

Ad Index

Air Serv ................................................................................... 27

Airlift Doors, Inc ..................................................................... 48

BCLC ....................................................................................... 15

Blast Off .................................................................................. 12

Blendco .................................................................................. 65

Bulloch .............................................................................. 63, 68

Canadian Trade House .......................................................... 24

Core-Mark .................................................................. 18, 23, 56

D.S.L. Inc................................................................................. 33

Direct Cash .......................................................................... OBC

Dune Vapor Group ................................................................ 30

Erie Brush ................................................................................ 41

Gourmet Chips .................................................................... IBC

Gulf Coast Carwash Show ..................................................... 45

Haaga (MI Petro) .................................................................... 75

Havana House ........................................................................ 13

Innovative Control Systems.................................................... 61

Int’l Carwash Association ...................................................... 39

Istobal (USA) ........................................................................... 52

JTI MacDonald ....................................................................... 46

Lustra by CSI .......................................................................... 58

McIntosh Petroleum ........................................................ 71, 75

National Smokeless Tobacco Company ............................... 16

Naturo ..................................................................................... 72

Oasis Car Wash Systems ....................................................... 44

PDQ Manufacturing ............................................................... 36

PEI ............................................................................................ 69

Reclaim / Xpress Wash .......................................................... 50

Scholtens ................................................................................ 26

Smoke NV ............................................................................... 16

Sonny’s .................................................................................... 34

Sunshine Door ........................................................................ 50

Turtle Wax ............................................................................... 43

Vicinity Reward (Rogers) ....................................................... IFC

WCSA ....................................................................................... 9

Western Refrigeration ........................................................... 28

WEX Card ............................................................................... 20

Willy’s Window Wipes ........................................................... 45

WPMA ..................................................................................... 35

WyndStar Doors by Rytec ..................................................... 54

Xpress Wash ........................................................................... 66

ZCL Composites Inc ................................................................ 62


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80 MARCH / APRIL

ATMsPOS Solutions

Prepaid Visa® & MasterCard®Phone Cards

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p 1.888.414.3730e [email protected] directcash.net

Documents

Ccwc mar apr 2015