CCT355H5 Final Presentation

R Nicholls Distribution

Nicholas WiradharmaJamie Robinson

Who is R Nicholls?

• Medium- Sized Uniform Distributor • Primary Customers: Bids on Government

Uniform Contracts • Market: – Police Officers – Firefighters – Paramedics– Security– Other

Who is R Nicholls?

• Buy and Manufacture Large Quantities of Uniforms

• Customize uniforms based on role • Pricing Strategy: – Economies of Scale

Business Process

• Orders for come from various mediums – Fax– Email– Phone

• Requests made byusers

• Aggregated bysuperiors

Business Process

• Orders are entered into ERP systems manually• Product is committed out of inventory• Sent to Production Department – Sew Department Patches (GOV)– Names – Positions

Business Process

• Product Assembly• Shipped in Bulk – Invoice are

Generated

Potential Error

• Order placement Error (Customer)• “Broken Telephone Effect”• Order input to ERP system (QuickBooks)

Cost of Error

• R Nicholls must replace products from order error out of own inventory at own expense

• Government

Need for Change?

• Lack of efficiency for both customers and production team

• Large Margin for error

Vision For Change

• Goal: Error Free Sales Process• Orders are placed accurately from start to

finish

Steps for Change

• Initial Request is done correctly – Sending out Re-Usable Sizing Set for customers to

ensure correct size selection – Proper Size Selection

Steps for Change

• Standardizing Communication Medium – Between Consumer and R Nicholls

• Creating an efficient medium for communicating order request

What makes it Efficient?

• Reducing Number of Stake Holders• Shifting responsibility of error • Effective time management – Reducing delay of customer order

Change Proposition

• Unique Web Based Communication System – Improve end to end communication with

consumer and dealer – More accurate order placements • Steps are automated

How are we going to do this?

• System will consist of back end and front end • Back End– Allow creation of Customer portals when contract

is generated – Menu of items are inputted and URL is assigned – Customers will be imported into system based on

contracts – Logins will be issued for security

How are we going to do this?

• Front End– Simplified for Customers to reduce errors– Already have necessary information for customers• Name, Address, Billing, Products, Quantities• Just need Size

– 3 step process: • Customers login • Select sizes for product • Confirm Order

Final Step

• Orders are formatted using a middleware script to meet Quickbooks order format

• Orders are automatically inputted – Reduces manual order input error

Summary

• Potential to be more efficient and effective in their business process

• Needs to simplify ordering process for customers along with error support

• Shifts accuracy responsibility– User who would complain is responsible for

inputting order

Summary

• Must create a simple end-to-end businesses process between consumers and R Nicholls

• Overall will improve efficiency in order placement and error management

• Clear paper trail for managing disputes • Reduce costs and protect them from “kick-

back” from the government

Thank You