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FORUM EVENTS • 2013©

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You are invited to the Contact Center & Customer Service Summit! Away from the hustle and bustle of a trade show, this exclusive event links 70 top contact center and customer service executives with leading solution providers in the heart of San Francisco, CA - ALL AT NO COST TO YOU!

YourComplimentaryInvitation

November 14 & 15, 2016 San Francisco, CA

Proudly partnering with:

http://www.crmxchange.com/

Contact Center & Customer Service Summit (941) 925-7585 www.forumevents.com

A New Way to Source Vendors Save time and energy with vendors who suit your needs.

Tailored to your company's needsAppointment-based events are a fool proof method for developing quality relationships with providers. Our unique selection process allows you to describe your company's needs, scheduling concentrated, one-on-one meetings over the day-and-a-half event. This provides a private setting for you to discuss solutions and ask questions.

Challenges the traditional exhibition environment Unlike a traditional trade show, you will be comfortably seated at your own table while vendors meet with you at their scheduled times. There are no largescale exhibits or long standing periods, just comfortable and informative business conversations.

It’s not just meetings...Throughout the event, you will have the opportunity to attend educational seminars along with numerous networking activities including breakfasts, luncheons and a formal gala dinner. We encourage that you get to know potential providers and industry peers during these activities - including an entertaining casino evening following a gala dinner.

Proven ExperienceThe Contact Center & Customer Service Summit is produced by Forum Events. Hosting more than 250 events since 1996, Forum Events has created a proven method for successful business events designed with you in mind.

http://www.forumevents.com/events/Contact-Center-Summit/

Sourcing New Service Providers & Vendors We invite you to compare our Summits to visiting a traditional trade show!

At the Forum:

You choose in advance who you want to meet from a list of solution providers.

You are comfortably seated at your own private table for all meetings.

Your 30-minute appointments are relaxed with a no 'hard sell' policy.

There are no largescale exhibits or long periods of standing.

Your itinerary is built based upon your needs and upcoming projects.

Meet with solution providers who specialize in your needs.

Experience a concentrated day of targeted meetings.

Network with endors Āand peers at complimentary eals Ā and workshops.

You are part of a small, qualified pool of attendees.

At a trade show:

You spend lots of time walking around, searching the right solution provider.

You have no privacy or time to discuss your requirements.

The format is tiring and time consuming.

Attendance, refreshments and meals all come at your expense.

The environment is impersonal, crowded and noisy!

Over 98% of attendees say our eventsare a “better way to source newsuppliers than a normal tradeshow.” For more testimonials go to:www.forumevents.com

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Common Questions ?

"An excellent Summit! Well organized with an outstanding venue. Congratulations to the organizers who put this together." Knight Frank LLP

"An excellent opportunity to meet suppliers and spend quality time discussing future needs and new technology." Matalan

"It was an extremely well run event in nice surroundings. The introductions were very useful and will help my new project going forward." QVC

"Excellent way to meet a large number of quality suppliers in a short space of time." Sodexo

"Fantastic way of quickly being able to compare suppliers easily & effectively." The Body Shop

“A really good event with quality time with suppliers and a lot less walking than IFSEC!” University of Sussex

say..

Is this really free to me?Yes, the concentrated day-and-a-half networking event is free to delegate attendees. We cover accommodation, meals and attendance at the event.

How do you find the right vendors for me to meet?Upon registration, you tell us about your facilitu and upcoming projects. Our team then sources leading solution providers who specialize in your areas of interest. Vendors come prepared with personalized options for you.

Who arranges my meetings?Once we have sourced providers based on your needs, we ask you to select the ones that you would like to meet with. Using a unique matching software, we produce an itinerary of 30-minute, one-on-one meetings.

What else happens at the Summit?Register for industry-specific seminars that run throughout the event. There are also numerous networking opportunities including complimentary breakfasts, luncheons, cocktail receptions, a gala dinner and an entertaining casino night.

(941) 925-7585 www.forumevents.comContact Center & Customer Service Summit


How we create a day tailored to your needs: Step 1: RegistrationDuring the registration process, we will ask you questions regarding your company's upcoming projects and goals. We use this information to research suitable vendors.

Step 2: UpdatesYou will receive monthly newsletters with updates regarding the event. A representative from the Summit will also check in with you.

Step 3: Selection ProcessYou will receive a catalog of attending solution providers. You will select vendors from the catalog, and we will schedule your meetings accordingly.

Step 4: Itinerary ReleaseYou receive a personalized itinerary.

Uponregistration

Monthly after yourregistration

2 weeks prior to Summit

Upon arrival atthe Summit

i Aside from your one-on-one personal meetings you can attend a range of free workshops.

Your time is precious, valuable, and limited. You tell us what you want. We handle all the details.

A Day at the Summit We’ve done the homework so you can get down to business!

Day 17:45 – 8:45am Registration and

Continental Breakfast

8:45 - 9:00am Opening Presentation

9:00 - 12:30pm Face-to-face meetings and workshops

12:30-1:30pm Networking Luncheon

1:30 – 5:00pm Face-to-face meetings and workshops

5:00 - 6:00pm Free Time

6:00 – 6:45pm Pre-Dinner Drinks

6:45pm Gala Dinner followed by Casino Evening

Day 28:00 – 9:00am Breakfast & Informal Meetings

9:00 - 12:30pm Face-to-face meetings and workshops

12:30-1:30pm Networking Luncheon & Close to Event



For more information or to register call:

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FORUM EVENTS • 2013©

MainTypeface: Copperplate bold

TagLine Typeface: M y r i a d P r o L i g h t

Color: Green = C 35% M 0% Y 100% K 0%

Color: Reg Blue = C 100% M 46% Y 0% K 0%

Color: Light Blue = C 63% M 0% Y 0% K 0%

Color: Orange = C 0% M 47% Y 100% K 0%

Color: Black = C 0% M 0% Y 0% K 100%

5731 Rosin Way, Sarasota, FL 34233 www.forumevents.com

tel. (941) 925-7585

Signed: _________________________ Dated : ______________

Name : ______________________________________________

Position : ____________________________________________

Company: ___________________________________________

Address: ____________________________________________

___________________________________________________

Tel No: _____________________ Fax No: __________________

Mobile: ______________________________________________

Email: _______________________________________________

Industry Sector: _______________________________________

No of Employees: ______________________________________

Annual Budget: ___________ No. of sites in Group:___________

Forthcoming projects: __________________________________

____________________________________________________

Briefly, what are your objectives in attending the Summit: _____________________________________________________

_____________________________________________________

Should you be unable to attend, who would come as your replacement?

Name: _______________________________________________

Position: _____________________________________________

E-mail: ______________________________________________

Tel No: ________________ Mobile No: ____________________

Registration Contact Center Summit, San Francisco, CA - November 2016

Address ManagementAgent Coaching and MonitoringAgent Desktop SolutionsAnalyticsAutomated Call DistributionAutomated Customer Satisfaction SurveysAutomated Payment ApplicationBenchmarkingBusiness ContinuityBusiness Performance ImprovementCall Center HardwareCall Center SoftwareCall Center TechnologyCall Guidance and ScriptingCall HandlingCall RecordingCloud-Based SolutionsConsultancyContact Center Outsourcing SolutionsContact Center SolutionsCRMCTICustomer ExperienceCustomer View TechnologyDatabase Products and ServicesDialersDisplay BoardsE-LearningEmail ManagementEmail ManagementHeadsetsInteractive Voice MessagingIVRKnowledge ManagementLoyalty ProgramsMulti-Channel Communications and IntegraMystery ShoppingOff Hours AnsweringOn Hold MarketingPCI DDS CompliancePredictive DialerQuality MonitoringRecruitmentRemote Employee BenchmarkingRemote Employee SolutionsRemote Employee TechnologyScriptingSelf Service Package SolutionsSelf Service TechnologyService Quality MeasurementService Quality MonitoringSMSSocial MediaSpeech AnalyticsSpeech Technology/SolutionsStaff IncentivesStaff MotivationStaff WellbeingSystem Integration/ConfigurationTelemarketing - InboundTelemarketing - OutboundTelephone SystemsTraining and DevelopmentUnified CommunicationVirtual Call CentersVirtual Contact CentersVoice Quality MonitoringVoice Self ServicesVOIPWeb Presenter TechnologyWeb Self ServiceWorkforce Management/Optimization

Please select your area's of interest:


Terms & Conditions: Cancellation: Please be aware that if you decide to cancel your reservation within 28 days of the event without a suitable replacement,we may have to charge a cancellation fee of $500 to cover your accom-modation costs and food & beverage costs that we have pre-paid on your behalf. Please do understand that we do everything possible to make this event as productive and memorable for you. The very last thing that we want to do is invoice you.

Please complete and return by fax to reserve your complimentary VIP place at the summit. Only 70 spots available!

Please book my place at the Contact Center & Customer Service Summit on November 14 & 15, 2016. I con�rm that I have the responibility for reviewing/selecting potential service providers. I have read & accepted the Terms & Conditions.

F: 941.953.1961 PH: 941.925.7585


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CCS SAN FRAN DELEGATE GEN