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-Thomas Watson.
-Peter Drucker
1. 2.
(SMART)
(Specific)
(Measurable)
(Assignable)
(Realistic)
(Time-related)
(portfolio analysis, Boston Consulting Group Modal).
1. 2. 3. 4. 5. 6. 7.
8. 9. 10.11.12.
1.
1. 2. 3. 4.
5. 6.
2
P(Plan):()
D(Do)C(Check)A(Action)
A PC D
3 BenchmarkingAderson & Pettersen1996APQC
3.3.3 (critical success factors , CSF)
()
4.(Quality Functional Deployment: QFD) (Alko,1990)
5.
1. 2. 3. 4.
1.
2.
3.
4.
5.
6.
7.
2-5 2009