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CHOICE

BUSINE

SSSER

VICE

SPV

T.LTD.

If you have a Business,

We have a Solution

Business

Outsourcing

Solutions

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CONTENT

Company Prole

Management

Services

Clientele

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COMPANY PROFILE

Who We Are

Choice Business Services Pvt. Ltd (CBSPL) is a subsidiary of Choice International

Limited, a BSE listed Company. We are a customer-driven global business and

knowledge process outsourcing (BPO & KPO) company that provides sales,

customer care, technical support and complete outsourcing services. CBSPL transforms

customer care and clients' brands by being a resourceful industry leader, which

leverages ingenious and caring employees to transform customers into clients' fans.

Our support professionals care deeply about customers and make the right decisions

at the right time, enabling Fortune 1000 companies to increase revenue generation,operatioal eficiecies ad brad loalt.

A TRULY GLOBAL PARTNER:

CBSPL blends individualized services with a global, standardized delivery model and

sophisticated technologies via a highly-skilled multilingual workforce of 500 plus

employees across PAN India with its headquarters in Mumbai and branches in metro

cities like Delhi, Chandigarh, Ahmedabad, Jaipur, Kolkatta, and Bengaluru.

AN ENHANCED PORTFOLIO:

CBSPL provides its clients a broad array of innovative and metrics-driven BPO & KPO

services in sales and revenue generation, technical support, customer care and back

ofice offerigs. These solutios are tailored to our speciic requiremets.

Servig isurace, bakig ad iacial services, retail, travel ad hospitalit, FMCG

and telecom, we deliver solutions from wherever our clients need it. We also provide

fuctioal services such as iace ad accoutig, legal support ad aaltics to eve

more industries, including professional services, human resource, payroll and retail.

As a result, weve become a dedicated partner to large companies around the world.

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VISION

To be the leading integrated, global business and

knowledge process outsourcing solution provider by

continuously enriching our clients value propositions.

Our vision is to be the best global business player by

surpassing the expectations of our customers and employeesconsistently. CBSPL is committed to deliver superior

quality services based on its philosophy that great services help

build successful companies. This is designed to drive customer

satisfaction, making the workplace a fun place for our

employees and creating significant shareholder value.

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To bring more customer satisfaction

by benchmarking previous work.

Our mission is to provide quality and innovative

outsourcing solutions to the delight of our clients

across the globe. Our main goal is to establishLeadership by being a reliable partner and by

providing a great experience to our customers and

partners in business we step into.MIS

SION

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Service Capability & Domain Expertise

CBSPL is a pure play outsourcing focused organization. Commencing operations in 2009,

CBSPL today provides BPO & KPO transaction solutions, to over 100 prestigious clients

across Textile Idustr, Bakig ad Fiacial Services, Isurace, Retail, Maufacturig,Travel ad Hospitalit. CBS have prove abilit & expertise to be a reliable ad scalable

o a 24x7x365 basis for all its cliets. We curretl hadle over 100 small, medium ad

large organizations and 1 million transactions annually.

With high-end state of the art technology, infrastructure, personnel and processes in

place, we provide services across various deied domais.

Outsourcing Capability

CBSPL has developed strog domai kowledge ad operatioal experiece b

delivering business and knowledge process outsourcing services to a range of global

cliets. We curretl have over 500 plus executives deliverig outsourcig services to

cliets across the coutr. Our vast kowledge; deliver capabilities, strog experiece

and customer focus is demonstrated as follows:

Advaced techologies, empowered customers, ew busiess models ad a explosio of data: all

are contributing to a dramatic shift in the business landscape.

We deliver combiatio of deep techological expertise ad rich idustr isight eeded to alig

your business objectivesdesigning a transparent, agile value chain that supports the current

requirements while enabling to chart a path to innovation and growth.

Bespoke solutions based on clients business environment & needs are generated by our belief

that each business has unique requirements & operating strategies.

We devise proprietary methodologies to deliver greater leverage from outsourcing. We have

developed proprietary tools for technology evaluation, performance management systems,

project management and benchmarking of outsourcing functions.

The itet is to keep athig that ivolves strateg, polic or authorizatio with the cliet.

We have developed a systematic methodology to slice and dice the end-to-end process into

transactional and strategic activities and created a new design with a similar or higher level of

eficiec ad effectiveess.

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Achieving CBSPLs vision of being the leading integrated, global BPO & KPO provider, and being

able to continually enrich our clients value propositions, begins with the focused leadership of

our experieced maagemet team. Through combied expertise ad dedicatio to our visio,

CBSPLs leaders look to change the face of business process and knowledge process outsourcing.

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MANAGEMENT

Dr. Kali Mohan Bhattacharya

Dr. K.M. Bhattachara is Seior Vice Presidet of Sstems ad Applicatios for CBSPL. He is

responsible for the development, support, and operation of all of the companys mission critical

iacial, huma resources, ad time reportig sstems. His areas of focus iclude CBSPLs

Oracle Eterprise Maagemet Suite, The Huma Resource Maagemet Sstem, the compas

data warehouse, and other parts of the companys software portfolio that support CBSPL as anogoig eterprise. He has 41 ears expertise servig Idia ad Foreig compaies from diversiied

industries.

Dr. Deb Kumar Goswami

Dr. Debkumar Goswami, a Bachelor of Mechaical Egieerig ad MBA, has a wealth of experiece

spaig four decades across the FMCG, Retail, Chemical ad related idustries. His core expertise

is i to Accoutig, Market Research, Iteratioal marketig & Strateg developmet. Mr. Goswami

brigs more tha 15 ears of accoutig ad iace expertise to CBSPL. He is resposible for

CBSPLs leadership ad coordiatio of compa iacial plaig ad aalsis, global real estate,

pricig ad Busiess Isights fuctios. He has bee a guest facult at several IIMs ad regularl

contributes articles to leading dailies.

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Pankaj Bhansali

Mr. Pankaj Bhansali is responsible for driving the companys strategic and corporate initiatives

globally and evolving the companys business model towards achieving the long term growth,

proitabilit ad idustr leadership of the orgaisatio. He is also resposible for all strategic

iacial activities icludig busiess plaig, forecastig ad aalsis, maagemet sstems &iteratioal busiess. Prior to joiig the compa, he has worked with Religare as Chief Operatig

Oficer where he had more tha 7 ears of workig experiece o importat assigmets icludig

the iteratioal ad ledig busiess. He is also a member of the Istitute of Chartered Accoutats

of Idia with over 17 ears of extesive experiece i Capital markets & iacial services.

Arun Poddar

Mr Arun Poddar acts as a fuel for the CBSPL engine. As a young & dynamic team leader, Mr. Arun

has bee i the professio sice 2009. He is resposible for leadig CBSPLs global operatios

ad esurig the successful executio of busiess process outsource (BPO) ad cotact ceter

performace across all of our sites. His curret obsessio is dealig with the Idia ad global

clients; catering to the growing consulting, business and knowledge process needs of todays

business being set up by the global based corporations in India and vice versa, and offering them

distict beeit of specialised kowledge based services o accout of his qualiicatio & exposure,

along with great capabilities in administration of the work.

Dr. Satish Chandra KulhariDr. Satish Chandra Kulhari is an astute academician and a multi-faceted professional. A Doctorate

i Maagemet from Uiversit of Rajastha, Dr. Kulhari completed his M.Tech i Computer

Sciece & Data Processig from IIT Kharagpur ad MBA from Adhra Uiversit. He also holds Post

Graduate degree i Computer Maagemet from Jamalal Bajaj Istitute of Maagemet Studies,

Mumbai. After having served in the Indian Navy for twenty years, Dr. Satish was appointed Director

at the Seedling Management College, Jaipur National University. As general counsel and corporate

secretar of CBSPL, Mr. Kulhari brigs more tha 10 ears of legal expertise ad cousel to CBSPL.

He is resposible for the compas legal affairs, icludig egotiatig cotracts, overseeig labor

and employment matters and coordinating compliance activities.

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Ashish Chaudhary

Beig from Maagemet backgroud, he has good exposure i iteratioal experiece icludig

handling top managerial, diplomatic and human resource development related assignments such

as paroll services. He is resposible for overseeig CBSPLs global huma resources iitiatives,

icludig talet acquisitio, stafig, ad orgaizatio desig, paroll processig, traiig ad

compesatio/beeits across its locatios, worldwide.

Monesh Jain

Mr. Monesh is responsible for Strategy, Mergers & Acquisitions, and New Market Development for

CBSPLs BPO ad KPO busiess across U.S., U.K ad Asia. He also has experiece of ruig cotact

cetres for captive ad third part Busiess Process Outsourcig cetres. He is resposible for

overseeig CBSPLs strategic plaig for global sales ad busiess developmet. He also

contributes to the development of CBSPLs overall business strategy and leads worldwide client

initiatives. With a successful record in leading sales programs on a global scale, Mr. Monesh brings

a keen sense of strategic planning, revenue growth and client relationship management to CBSPL.

Yogesh JadhavMr.Yogesh Jadhav has done MS Computers and Information Security with Management studies

from Lodo ad a graduate i BE Computers from Mumbai Uiversit. His abilit to make prompt

decisions; business acumen and dynamic personality makes him the perfect leader. Mr.Yogesh

focuses on both onshore and offshore delivery across verticals and geographies. A pleasant and soft

spoken professional he has played a key, multifaceted role in ensuring that CBSPLs plans come to

fruitio. He brigs alog profoud experiece i the ield of IT ad busiess process outsourcig

industries.

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SERVICES

Outsource to CBSPL ... save time and money

Our full services portfolio enables us to provide integrated solutions that help yourecognize value quickly by reducing costs and improving business agility. Our full

services portfolio combies IT ad Remote Ifrastructure services with

kowledge-based services such as Cosultig ad Busiess Process Outsourcig. The

eficiec ad seamlessess of our egagemets makes CBSPL a excellet parter to

companies looking for an integrated approach to managing all outsource programs.

Idustr speciic services i Bakig ad Fiacial Services, Isurace, Retail, FMCG,

Telecom, Travel ad Hospitalit sectors provide our customers with a competitive

edge. Our librar of Techolog ad Domai compoets eable us to build highquality solutions and bring them to market faster. Our service and process frameworks

improve operatioal eficiecies ad busiess agilit. Our service Portfolio at a glace

is mentioned below:

SERVICES

FAO

EnTERPRISE

DATA MGMT

BPO

&

KPO

HROCOnTACT

CEnTER

InDUSTRy

SPECIFIC

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CBSPL has a broad portfolio of eterprise BPO & KPO, Geeral & Admiistrative (G&A),

idustr-speciic operatioal ad techolog services. I ever area, we go from

meetig simple trasactioal eeds to providig process maagemet where complex

decisio-makig ad kee judgmet are required. This drives both a commitmet to

cliet excellece ad a commitmet to process excellece. Our services i detail are:

SERVICES

END-TO-END SERVICE OFFERINGS RANGING

FROM SIMPLE TO HIGHLY COMPLEX

FINANCE & ACCOUNTING

Procure To Pay

(Accounts Payables)

Order To Cash

(Accounts Receivables)

Record To Report Financial Planning &

Analysis (FP & A)

Invoice and Claims processing

Vedor Helpdesk

Recociliatio ad Dispute

Payment Process

MIS Reportig

Invoice Processing

Collections and Cash Application

Credit and Order Management

Reportig ad Recociliatio

Shortened Month End Closure

GL ad Iter Compa

Bak Recociliatio

Period End Close

GL Reportig

Recociliatio

Compliace & Tax Support

Treasur

VAT ad Regulator Reportig

Cost Analysis

Performace Reportig

Budgeting and Forecasting

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Quote to Order

Calculate order

Get order

Get quote

Submit quote

Trasfer order

Core Services

Book Keeping &

Accountancy

Taxatio Cosultac

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SERVICES

BPO & KPO

Analytics Data Management& Processing

Data Entry

Back Ofce Operations Risk Management

Supply Chain Decision

Inventory Optimization

Logistics Analytics

Pricing Analytics

Procurement Analytics

Creation and maintenance of

database

Formattig Huge Volume of Data

Extractio of data

Conversion of data

Data Forms Processing

Olie ad Oflie Data Etr

Data Sheets Preparation

Survey Preparation

Form Filling

Questionnaires

Data Conversion

Database Recociliatio

Fraud monitoring and mgmt.

Mutual Fund and Brokerage

processing

Order veriicatio ad coirmatio

Market Risk Mgmt

Credit Risk Mgmt

Operatioal Risk Mgmt

Cotiuous Trasactio Moitorig

Business Research Market Research Investment Research

Sales & Marketing

Media/Public Relatios

Research & Developmet

Manufacturing, Supply

Chain & Sourcing

Finance & Investor

Relatios

Customer Segmentation /

Cross Selling

Brand Positioning

Customer Satisfaction/ loyalty

Market Assessment

Product-value Perception

Mapping

Equit Research/Debt Proilig

M & A Research, Due Diligece

support

Fixed Icome Research

Valuations sensitivity Analysis

Economy, Industry &

Compa(EIC) Research

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SERVICES

HRO

Recruitment Payroll Processing

Learning Process Mgmt Workforce AdminHR Helpdesk

Pre and Final Screening

Interview Management

Offer Management

Data Management

Learning and Development

Monthly payroll management.

Data migration and updation

Sstem customizatio & coiguratio

Payroll Administration

Payroll Distribution

Travel & Expese Review

Traiig eed Idetiicatio

Building course software &

e-content

Managing learning path and

certiicates of emploees

Event scheduling and logistics.

HR Iformatio Services

Data Modelling

Survey Analytics

Planning and Forecasting

Remueratio Plaig

Preparation of employment

HR Solutios

Customer and Employee

Support

Resolve Grievaces

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SERVICES

INDUSTRY Specic Services

Insurance OperationalSolutions

Banking Operational

Solutions

Retail/ Consumer Goods

Operational Solutions

Collections and Disbursement

Life and Annuity Policy

Pension Services

Property and Casualty Policy

Loan Processing

Billing and Collections

Asset & Wealth Mgmt Operations

Investment Banking Operations

Consumer Lending

Consumer Banking

Retail Bakig

Cards

Buying and Merchandise

Retail Operatio

Multichael Retail

Product Lifecycle Mgmt

Marketing Operations

Supply Chain Solutions

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SERVICES

Travel & Hospitality

Reveue Accoutig & Fare Audit

Reveue/yield Mgmt

Fare Filing/ Loading and Distribution

e Commerce

Trasactio Processig

Telecom

Information Technology

Network Mgmt

Customer Relatioship Mgmt

Wireless System Integration

Hadset Testig

Telecom Aaltics Solutios.

Web - Designing

Software Services

Multimedia Development

ERP Solutios

INDUSTRY Specic Services

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SERVICES

ENTERPRISE DATA MGMT

Contents Mgmt Records Mgmt

Consulting Services

Digitization

Forum posts veriicatio

Lease abstraction

Document Management

Web sites black box testig

Maagemet ad Retrieval

of physical and electronic

records

Outsourcing advisory services

Operations optimization

Strategic Advisory

Busiess Trasformatio

Organization Design & Process Consulting

Digitization of papers,

books, magazines and

Journals in formats such as

PDF, MS Word, HTML, XML.

CONTACT CENTER

Tele - Marketing Help Desk

Collections and Customer Care Technical Support

Inbound calling

Outbound Calling

Tele Sales

Debt Recover

Iteral Helpdesk

Exteral Helpdesk

Pre Sales Iquiries

Post sales billing assistance

Hardware/Software support

B2B B2C support

Billing

24x7x365 support

Trouble shootig

Usage support

Multi-channel services delivery

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CLIENTELE

CBSPL helped a leading telecommunications company assess

ecosstem support exteded b differet stakeholdersand worked with the client to design and set up a remote,

selfveriicatio testig service for applicatio developers.

This allowed the cliet to desig ke iitiatives that improved

developer experieces.

ICICI wated to icrease its share of the iercel competitive

market for online insurance products by driving more

customers from product landing pages to the online

application process for Internet products such as mortgageand loan. CBSPL conducted a workshop with ICICI to introduce

the Digital Optimizatio egie that resulted i uexpected

conversion rates.

CBSPL worked with Future Group to create a customer

relationship management model that would improve the

retail in- store operations, provide a deeper understanding

of customer buying patterns and increase loyalty revenues.

By outsourcing its recruitment process to CBSPL, Aditya

Birla has transformed a manual and cumbersome recruitment

process into a more effective paper less one and supported the

company to yield high performance.

Welspun chose CBSPL as its outsourcing service provider

based on our proven track record of delivering measurable

improvemets i busiess performace through iace ad

accounting business process outsourcing. We transformed

and automated Welspuns data capture, processing

payment and reconciliations functions as well as other ancillary

services for its third part expediture.

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CLIENTELE

Enterprise Performance Management: With CBSPLs help, the

Wadhawa Group has take decisive steps toward iacial ad

plaig excellece o its joure to high performace. Ourintegrated planning and performance management process draws

on a single source of data, delivering results that are more consistent

and easier to share across the company.

Manufacturing companies today are adopting technology to

streamline their supply chains, drive improvements through

better busiess isight, maximize performace of their

manufacturing facilities and stay ahead of the innovation curve.

With CBSPLs support, the compa was able to maage: iished

goods inventory, warranty claims, customer data, raw material

planning support and MIS.

Our Continuous Internal Audit solution was rolled out

successfull to the Roha audit commuit, where it was

applied and adopted with ease. A measure of its successful

deployment was the speed with which leadership and Internal

Audit agreed to expad the scope of the solutios capabilities

across additional functional areas.

The IT ad busiess solutios desiged ad implemeted b

CBSPL supported Vakrangee Softwares successful entry into

the software industry.

CBSPL has supported ISS with a procurement outsourcing

solution and payroll services that has increased spend

under management, reduced risk and produced performance

improvemets ad iovatio all while drivig bottom lie

savings.

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CHOICE BUSINESS SERVICES PVT. LTD.

Regd. Office:

Shree Shakambhari Corporate Park, 156-158 Chakravarty Ashok Society, J B Nagar, Andheri(E). Mumbai - 99, India.

Tel : +91-22-6707 9999 i Telefax : +91-22-6707 9959 l Mob : +91 9819 839152

E-mail : info@cbspl.co l moneshjain2007@gmail.com

Website : www.cbspl.co

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