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    Overview of Consulting Service forBRC/ IoP based Product Safety and

    Hygiene Management System

    Establishment improve Stakeholders Focus

    FromConfluence Business Solutions Pvt. Ltd.

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    About Confluence

    Confluence is a thirteen years old

    Consulting and Training organization. We provide consulting on establishing

    various Management Systems, strategy

    deployment, breakthrough

    improvement, implementing Business

    excellence models. We conduct in-house and open

    workshops on Six Sigma, LEAN,TPM and

    BSC or specific tools such as 5S, Kaizen,

    etc. We also help in deployment of the

    same. Where any expertise is required by the

    client organization, Confluence

    augments its resources to help achieve

    the objectives.

    Vision

    To become one of the best processconsulting companies in the world.

    Mission

    Act as Catalyst for Client Organizations and

    individuals to help them realize potential

    and achieve their objectives HIGHER,FASTER and SURER

    Values

    Beingtruthfulin ourdeeds

    Value

    entitlement to all

    ourstakehol

    ders

    FollowEthical

    BusinessPractices

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    Service Portfolio

    Training and

    Certifications

    Lean Six SigmaProfessional Certifications

    Customized Trainings

    Managerial DevelopmentPrograms

    Consulting

    Confluence

    Management SystemsImplementation includingIntegrated ManagementSystem

    Enabling Operational

    Excellence Strategy Deployment

    Balanced Scorecard

    BreakthroughImprovement Servicessuch as Six Sigma, Lean,TPM, BPR, BPM

    Business ExcellenceModels

    Resource

    Augmentation

    Competent Resource Support for

    driving BreakthroughImprovement Initiatives

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    Purpose of Our Services

    Our Consulting and Training servicesare aimed at

    managing

    an adaptive change in People and Processes in the

    Organizationsto create

    Paradigm Shifts in their Operational Performance

    and thereby

    improve profitability and

    achieve sustainable growth

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    Our Key Clients

    1. ITC Limited (3 divisions PSPD, ILTD, IBD)

    2. Hindustan Sanitaryware and Industries

    Limited (AGI Glaspac)

    3. Hindustan Coca Cola

    4. Sandvik Asia5. Defence Metallurgical Research

    Laboratories

    6. Reliance Infrastructure (Samalkot

    Powerplant)

    7. Rane Brakelinings

    8. Rain Cements

    9. Dr. Reddys Laboratories Ltd.

    10. Hetero Labs

    11. GVK Bio

    12. Ramky Group13. Aditya Construction Company

    14. Pilkington

    15. Assam Carbon Products

    Manufacturing:

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    Our Key Clients

    1. DQ Entertainment (Animation andGaming)

    2. Nettlinx (ISP)

    3. Moldtek Technologies (Engineering

    Services)

    4. Goldstone Technologies (IT Services)

    5. Trigeo Technologies (Engineering

    Services)

    6. Uurmi Systems

    7. Maxis Software Therapeutics (Product

    Development in Clinical Domain)

    8. Tema Business Systems (ERP)

    9. Caliber Technologies (Product

    Development in LIMS)

    10. EMRI

    108 (Emergency Services)

    11. Gati Intellects (IT Solutions)

    12. Phoenix IT Solutions, Vizag (IT Product,

    Solutions and Services)

    13. Pioneer Online (ISP)

    14. Regency Infotech (IT Solutions)

    15. Shaster Technologies (IT Services)

    16. Siva Consulting (IT Solutions)

    17. Silpa Infotech (IT Solutions)

    18. Vensoft India (IT Services)19. Orego Systems (IT Services)

    20. Reverse Informatics (KPO)

    IT / ITES Sector:

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    Our Key Clients

    Packaging Industry

    BRC/IoP Certification

    ITC Limited (PSPD Division), Bhadrachalam

    ITC Limited (PSPD Division), Poly Coating Unit at Bollarum

    Converters of ITC Limited (Roll to Sheet conversion)

    GMP Implementation

    Hyderabad Security & Offset Printers Limited (Pharma Packaging

    Cartons, Outserts and Inserts)

    DMF Filing

    Yen Flexi Plas (HDPE Bags, Pouches for Pharma)

    ISO 9001

    AGI Glaspac (Glass botlles for Food, Pharma, Beverages, Breweries)

    MoldTek (Plastic containers)

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    List of our Clients for Six Sigma

    Six Sigma Consulting

    Reliance Power

    Six Sigma Training

    HSBC

    ADP

    BHEL (Lean Six Sigma) AGI Glaspac

    Tecumseh

    Zarges Tubesca India

    Genpact

    Verizon

    Cap Gemini

    Convergys

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    Realization of Hidden Potential

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    INTRODUCTION TO MANAGEMENTSYSTEMS

    Integrated Management System

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    Art Vs Science

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    World Standards Day Theme

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    International Standards

    International Standards can be used to measure,

    compare and increase efficiency and reduce waste.

    They are sources of global best practice and technical

    knowledge, which means that industry and

    governments do not have to reinvent the wheel andcan invest in other priorities.

    ISO standards are trusted sources of management

    solutions developed with all stakeholders on board.

    Companies can use them to enhance processes.

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    Management Systems Standards

    ISO 9001 Quality Management System

    ISO 14001 Environmental Management System

    OHSAS 18001 Occupational Health and Safety Management

    System

    ISO 22000 Food Safety Management System

    ISO 20000 Service Management System

    ISO 27001 Information Security Management System

    ISO 50001 Energy Management System

    and others

    S t S ifi

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    Sector Specific

    Management Systems Standards

    BRC Standards

    BRC Global Standard for Food Safety

    BRC/IoP Global Standard for Packaging and Packaging Materials (Issue 4)

    BRC Global Standard for Storage and Distribution

    BRC Global Standard for Consumer Products

    AS 9100 QMS for Aerospace Standard (AS 9100, AS 9110 andAS 9120 Standards)

    ISO/ TS 16949 QMS for Automotive Sector

    TL 9000 QMS for Telecom Suppliers and Service Providers

    ISO 29001 QMS for Products for Petroleum, Petro Chemicaland Natural Gas Industries

    ISO 15378 QMS for Primary Pharma Packaging Materials

    ISO 13485 QMS for Medical Devices.and others

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    Overview of ISO 22000

    Standard for Food Safety Management System ISO 22000:2005 specifies requirements for a food safety management system where an

    organization in the food chain needs to demonstrate its ability to control food safety

    hazards in order to ensure that food is safe at the time of human consumption.

    It is applicable to all organizations, regardless of size, which are involved in any aspect of

    the food chain and want to implement systems that consistently provide safe products. The

    means of meeting any requirements of ISO 22000:2005 can be accomplished through the

    use of internal and/or external resources. ISO 22000:2005 specifies requirements to enable an organization

    to plan, implement, operate, maintain and update a food safety management system aimed at

    providing products that, according to their intended use, are safe for the consumer,

    to demonstrate compliance with applicable statutory and regulatory food safety requirements,

    to evaluate and assess customer requirements and demonstrate conformity with those mutually

    agreed customer requirements that relate to food safety, in order to enhance customer

    satisfaction,

    to effectively communicate food safety issues to their suppliers, customers and relevant interested

    parties in the food chain,

    to ensure that the organization conforms to its stated food safety policy,

    to demonstrate such conformity to relevant interested parties.

    BRC/I P Gl b l St d d f

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    BRC/IoP Global Standards forPackaging and Packaging Materials

    British Retail Consortium (BRC) is a trade association

    representing retailers in the UK.

    IOP The Packaging Society (a division of Institute of

    Materials, Minerals and Mining) was formally the

    Institute of Packaging (IOP) and is the professionalmembership body for the packaging industry in the

    UK.

    IOP has joined BRC in developing the Global Standard

    for Packaging.

    BRC/I P Gl b l St d d f

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    BRC/IoP Global Standards forPackaging and Packaging Materials

    British Retail Consortium (BRC) and Institute of Packaging

    (IoP) in association have designed Global Standards forPackaging and Packaging Materials in 2001.

    to protect consumer by providing a framework/ criteria for the

    evaluation of the organizations supplying packaging to Own Brand

    food producers for the UK Retail Market

    The standard has since then established worldwide usage as a

    framework for businesses to assist in the production of safe packaging

    has been developed to specify the safety, quality and operational

    criteria required to be in place within a packaging manufacturing

    organization to fulfill obligations with regard to legal compliance and

    protection of the consumer

    BRC/I P Gl b l St d d f

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    BRC/IoP Global Standards forPackaging and Packaging Materials

    Standard applies to manufacture of packaging and packaging

    material used in food packaging and filling operations andmay also apply to those for cosmetics and toiletries and other

    non-food products and materials. It is also intended to apply

    to:

    Operations that are supplying packaging material from stock where additionalproduct processing or repacking occurs; this has been demonstrated to require

    the same level of control as a final/ integrated converting operation.

    Consumer disposable goods that come into contact with food that are made

    from packaging material intended for food preparation, ex: corrugated boxes,

    paper plates and disposable plastic drinking cups, aluminum foil, cling film, etc.

    The manufacture and supply of other materials which are unconverted or semi-converted and used or incorporated. Eg: inks, coatings and adhesives where

    this is based on a risk analysis and mutually agreed between those involved.

    BRC/I P Gl b l St d d f

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    BRC/IoP Global Standards forPackaging and Packaging Materials

    This Global Standard identifies three categories of packaging

    with regard to the standards of hygiene under whichpackaging is produced as given below:

    Category 1 :

    Packaging that comes into direct contact with high-risk

    products (those intended for human consumption or which

    will come into close contact with the body such as

    application to the skin or are intended for infants)

    Category 2 :Packaging for high-risk products that doesnt come into

    direct contact with such products

    Category 3 :

    Packaging for products with low risk with regard to

    standards of hygiene but which must clearly meet defined

    functional requirements.

    Requirements of BRC/IoP Global

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    Requirements of BRC/IoP Global

    Standards

    Senior Management commitment & continual improvement To demonstrate the companys

    senior management commitment to the implementation of requirements of the Global

    Standard for Packaging. Opportunities for improvement shall be identified, implemented and

    fully documented.

    Hazard & Risk Management Forming a risk management team, carrying out Hazard and

    Risk Analysis of the operations with respect to product safety and determining appropriate

    mitigation actions/ controls.

    Technical Management System Ensuring effective controls towards product safety through

    documentation controls, establishing specifications, establishing controls of manufacturing aswell as sub-contracted processes, effective contract review, periodical internal audits,

    deviation control, effective incident handling & complaint handling system and management

    reviews.

    Site standards Ensuring adequate infrastructural facilities and specifications for the

    infrastructural facilities such as premises, building, equipment maintenance, housekeeping &

    cleaning, security and storage facilities including transportation and distribution, etc. Production and Process Control Control over product design, process, inspection and testing

    of product, calibration of inspection and test equipment and non-conforming products.

    Personnel Personal hygiene, facilities provided for personnel, training and awareness on

    hygiene, control of movement of personnel and people in general.

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    HOW WE ASSOCIATE WITH YOU

    Service Delivery from Confluence

    Our Approach to IMS

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    Our Approach to IMS

    Establishment

    TopManagement

    ManagementRepresentative

    Management Coordinators -Individual Management

    System

    Core ProcessGroup

    facilitation

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    Role of Consultants

    Facilitation

    Baseline Assessment

    Formulation of Policy Statements

    Establishment of Objectives drilled down from Business Objectives

    Mapping of As-Is Processes and Evolving To-Be Processes

    Risk Management (Identification and mitigation of product safety and hygiene risksassociated with Operations)

    Guide Core Group in Documentation (Procedures, Work Instructions, Checklists, etc.)

    Internal Auditing

    Training

    Process Management Concepts and

    Documentation

    Risk Management (Product Safety and Hygiene Risks, Quality Risks)

    Interpretation of Guiding Principles of various management systems such as Eight

    Management Principles, PDCA Cycle and Clauses at appropriate levels

    Internal Auditing

    Root Cause Analysis and Corrective and Preventive Action

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    Why Confluence

    Practical Approach to the establishment of Management Systems

    Alignment of all Management Systems with Business Objectives Building a Sense and Report behavior in the organization to effectively

    detect and mitigate risks

    Build internal capabilities in the client organization and act as a true

    catalyst for achieving effective and efficient management systems

    Driving the concepts of Root Cause Analysis and Corrective & PreventiveActions

    Driving continual improvement by establishing Management Programs

    Integrating the Management Systems with Day-to-Day Work Life in the

    organization

    Knowledge of Sustainable Development

    Matured Consultants

    Use of story telling to drive the management concepts

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    Learning and then not acting on what you learn is like plowing and then never planting.

    - unknown

    Albert W. Daw Collection