Catie Marie Cavanaugh503 Walton Green Way Kennesaw, GA 30144P) 404.844.8857 cavanaugh.catie@yahoo.com

https://www.linkedin.com/in/catie-cavanaugh-9998a3114

OBJECTIVE

Dedicated customer service specialist pursuing a Veterinary Technician position.

PROFESSIONAL SUMMARY

2005 Lassiter high school graduate Licensed cosmetologist Break dance and urban hip-hop instructor Strong service-oriented skills and patience in dealing with specific customer requests Stoic in crisis situations

EDUCATION AND CERTIFICATIONS

Lassiter High School, Marietta, GA, Graduated 2005

State Board Licensed Cosmetologist, 2008 - current

State Licensed Bartender, 2011 - current

PROFESSIONAL EXPERIENCE

Stoney River Steakhouse and Grill, Atlanta, GA, 2015 – PresentBartender and server

Assist guests with making menu choices in an informative and helpful fashion Appropriately suggest additional item to customers to increase restaurant sales Utilize high levels of energy and superior multi-tasking abilities to quickly fill drink

orders in fast-paced environment Communicate with kitchen staff regarding customer allergies, dietary needs and

other special requests

Iavarone’s Italian Steakhouse, Tampa, FL, 2013 - 2015 Server

Regularly checks on guests to ensure satisfaction with each food course and beverage

Consistently adhere to quality expectations and standards Provide superior service to customers at all times to increase satisfaction and repeat

business Consistent cleaning of the facility to ensure a hygienic and safe food environment

Cobb County Kia, Kennesaw, GA, 2011 - 2013Customer Service Specialist

Assist customers with car purchasing paperwork, including car insurance issues and tag confirmation

Receives positive feedback on all surveys sent to customers after they completed their business with the company

Productive in maintaining the front desk and reception area in a neat and organized fashion

Make copies, send faxes and handles all outgoing correspondences

Three Thirteen Salon, Spa and Boutique, Marietta, GA, 2006-2011Cosmetologist

Responsible for maintaining the professionalism and cleanliness of all departments Offers various chemical and therapeutic hair and scalp treatments Provides individual hair style recommendations to customers based on physical

characteristics and hair condition Welcomes and seats customers in a friendly and courteous manner Recommends and sells various hair care products