Category Report

IT AssetManagement

NUMBER OF REVIEWS

334�NUMBER OF VENDORS�EVALUATED

9REPORT GENERATED

April 2018

Ivanti IT Asset Management Scalable Asset VisionMicro Focus Asset ManagerCA IT Asset Manager Software Symantec Asset Management Suite IBM Control DeskTechExcel ServiceWiseBelarc BelManageZENworks Asset Management

IT Asset Management Category Report

Table ofContentsData Quadrant..................................................................................................................5

Category Overview ...................................................................................................... 6

Vendor Capability Summary ................................................................................8

Vendor Capabilities.................................................................................................... 10

Product Feature Summary .................................................................................. 16

Product Features ......................................................................................................... 18

Emotional Footprint Summary ....................................................................... 24

Emotional Footprint.................................................................................................26

How to Use the ReportInfo-Tech’s Category Reports provide a comprehensive evaluation of popular products in the ITAsset Management market. This buyer’s guide is designed to help prospective purchasers makebetter decisions by leveraging the experiences of real users.

The data in this report is collected from real end users, meticulously veri?ed for veracity,exhaustively analyzed, and visualized in easy to understand charts and graphs. Each product iscompared and contrasted with all other vendors in their category to create a holistic, unbiased viewof the product landscape.

Use this report to determine which product is right for your organization. For highly detailed reportson individual products, see Info-Tech’s Product Scorecard.

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IT Asset Management Category Report

SOFTWARE REVIEWS

Data QuadrantAssess vendor and product performance at a glance and use the Software ReviewsData Quadrant to identify which products and vendors are leadings the pack andwhich are trailing.

PRO

DU

CT F

EATU

RES

AN

D S

ATIS

FACT

ION

6.6

8.8

VENDOR EXPERIENCE AND CAPABILITIES5.7 9.3

PRODUCT INNOVATOR

FOLLOWER

LEADER

SERVICE STAR

Micro Focus Asset Manager

TechExcel ServiceWise

IBM Control DeskSymantec Asset Management Suite

ZENworks Asset Management

Belarc BelManage

CA IT Asset Manager Software

Ivanti IT Asset Management

Scalable Asset Vision

IT AssetManagementThe Software Reviews Data Quadrant evaluates and ranks products based on feedbackfrom IT and business professionals. The placement of a software in the Data Quadrantindicates its relative ranking as well as its categorization.

The Complete SoftwareExperienceWhen distilled down, the software experience is shaped by both the experience with thesoftware and the relationship with the vendor. Evaluating enterprise software along thesetwo dimensions provides a comprehensive understanding of the product and helpsidentify vendors that can deliver on both.

ProductFeatures andSatisfactionThe satisfaction is captured inthe overall satisfaction score,which is driven by the likelihoodof users to recommend thesoftware, combined with usersatisfaction across top productfeatures.

VendorExperience andCapabilitiesThe vendor relationship is calculated ina weighted average of the satisfactionscores tied to vendor capabilities (e.g.software implementation, training,customer support, product roadmap) aswell as emotional response ratingstoward the vendor (e.g. trustworthy,respectful, fair).

Note: The axes ranges are dynamically adjusted based onminimum and maximum values in the dataset.

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IT Asset Management Category Report

Category Overview This page provides a high level summary of product performance within the IT Asset Management category. Products are ranked by a composite satisfaction score (CompositeScore) that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net EmotionalFootprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

Use this data to get a sense of the ?eld, and to see how the products you’re considering stack up.

RANK VENDOR COMPOSITE SCORE NET EMOTIONALFOOTPRINT

NET EMOTIONALFOOTPRINT DISTRIBUTION

VENDORCAPABILITIES

PRODUCTFEATURES

LIKELINESS TORECOMMEND

NUMBER OFREVIEWS

Micro Focus Asset Manager 9.0/10 +941% NEGATIVE 95% POSITIVE

85% 88% 87% 19

IBM Control Desk 8.5/10 +874% NEGATIVE 91% POSITIVE

80% 82% 88% 46

TechExcel ServiceWise 8.5/10 +892% NEGATIVE 91% POSITIVE

79% 77% 88% 12

Symantec AMS 8.4/10 +844% NEGATIVE 88% POSITIVE

81% 83% 85% 29

ZENworks Asset Management 8.0/10 +834% NEGATIVE 87% POSITIVE

78% 75% 84% 18

6 CA IT Asset Manager Software 7.3/10 +746% NEGATIVE 80% POSITIVE

71% 73% 79% 18

6 Belarc BelManage 7.3/10 +814% NEGATIVE 85% POSITIVE

72% 70% 74% 14

Ivanti IT Asset Management 7.1/10 +708% NEGATIVE 78% POSITIVE

71% 73% 74% 41

AVERAGE SCORES 7.8/10 +787% NEGATIVE 83% POSITIVE

75% 76% 81% 25

6

Scalable Asset Vision 6.1/10 +4222% NEGATIVE 64% POSITIVE 59% 62% 69% 24

Category Report

SoftwareDirectoryIT ASSET MANAGEMENTSOFTWARE

Selecting software can be overwhelming andone of the biggest challenges facingorganizations is understanding themarketplace and identifying all of the availablevendors and products. The Software Directoryis a comprehensive list of all relevant softwarevendors in a particular category. Use this pageto create the right vendor shortlist by exploringall of the options available to yourorganization.

IT Asset Management Software

Agile Asset Management Alloy IT Asset Management AlphaPoint Technology AssetCentral

AppClarity Belarc BelManage B&L Associates AssetAware

BMC Remedy IT Asset Management BOSS SolutionsC2 Innovations Atom

CA IT Asset Manager Software Cherwell Asset ManagementConcorde Core Manage

Cynergy Service Desk Software Device42eQuip! for IT Asset Management

Eracent EZ O=ce InventoryFlexera Software FlexNet Producer Suite forSoftware Vendors

Hemoco Lansweeper IBM Control DeskInfraSage IT Asset Manager

Invgate Assets IQSonarIvanti IT Asset Management

LicenseWatch Lime SoftwareMagniComp SysInfo

ManageEngine Asset Explorer Matrix42 Software Asset ManagementMicro Focus Asset Manager

Micro Focus Asset Manager OLD NetSupport DNANovo Solutions ShareNet Platform

Prism Asset Manager Quest KACE

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Category Report

SoftwareDirectoryIT ASSET MANAGEMENTSOFTWARE

Selecting software can be overwhelming andone of the biggest challenges facingorganizations is understanding themarketplace and identifying all of the availablevendors and products. The Software Directoryis a comprehensive list of all relevant softwarevendors in a particular category. Use this pageto create the right vendor shortlist by exploringall of the options available to yourorganization.

IT Asset Management Software

Redbeam Samanage Asset Management Sassafras Software Asset Management K2

Scalable Asset Vision ServiceNow Asset Management Snow Software Asset Management

Softinventive Lab Total network Inventory Spiceworks Asset Management Spider Software Asset Management

Symantec Asset Management Suite SysAid TechExcel ServiceWise

USU VALUEMATION ASSET MANAGEMENT Velocity Integrations Software Service Desk xAssets Network Discovery

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ZENworks Asset Management