Cass Rep

CASS REPRESENTATIVE – QA AUDITORTRAINING

GMM 3‐4

CONTINUOUS ANALYSIS AND SURVEILLANCE

SYSTEM

CASS GMM 3‐4.2 SCOPE

To establish and maintain a system for the continuing analysis and surveillance of the performance and effectiveness of Air Mekong’s inspection program and programs covering other maintenance, preventive maintenance, and alterations.

Inspection and Maintenance Program

The program includes the Bombardier MIP as well as the policies and procedures in the GMM

used for compliance with the VARs

CASS GMM 3‐4.2 SCOPE

AND for the correction of any deficiency in those programs, regardless of whether those programs are carried out by Air Mekong or by another person.

Definitions

Quality Assurance and CASS Language

Continuing Surveillance

Continuing Surveillance means someone is always looking and collecting information

Continuing Analysis

means someone is always analyzing the information that is always being collected

Correction

An action designed to eliminate or mitigate a deficiency identified within the maintenance program

elements

Deficiency

is something missing from the air carrier maintenance program that should be there,

or it is something there but not producing the desired results.

Effectiveness

The maintenance program is producing the desired results, i.e., airworthy aircraft, competent personnel, and adequate facilities.

Maintenance

Inspection, overhaul, repair, preservation, and the replacement of parts, excluding preventive

maintenance

Responsibility

The obligation to ensure a task or function is successfully carried out.

Responsibility includes accounting for actions related to the task or function. This is a key attribute of

operational control.

Risk

Risk is the degree of probability hurt, injury, or loss will occur over a specific period of time or number of

operational cycles.

Risk has two elements, severity and likelihood

Severity

Severity is the harm that will be inflicted if an unsafe event happens

Likelihood

Likelihood is a qualitative expression of the probability a specific unsafe event will occur.

Manager ‐ Quality Assurance or his Designee

Manager ‐ Quality Assurance, or designee, is responsible for the following:

Responsibilities

Evaluating and analyzing audits and operations data input into the CASS Database on a day‐to‐day, long

term and emergency basis.

Responsibilities

Entering audit and operations data into the CASS database

CASS DATA BASE GMM 3‐5.7The database system consists of multiple databases maintained by CASS and QA. These databases may be located on the company intranet or through licensing agreements with third parties through the internet. The information contained on these databases is solely controlled by Air Mekong CASS and QA. Contents include, but are not limited to:

• Audit Checklists• Audit Schedules• Approved Vendor Listing• Audit Program Database

CASS DATABASE GMM 3‐5.7

The information contained in the database is controlled and is available to all members of CASS and QA, the ability to change the information is controlled by the Manager – Assurance or designee.

The information contained in the database and printouts of checklists are made available to the CAAV or other agencies with a valid requirement, upon request.

Other Responsibilities

Monitoring and tracking CASS activities.

CASS Data BaseAudit performanceFinding trackerCorrective Action effectivenessFollow Up auditsPersonnel assessmentOccurrence reportsRepetitive defectsHigh failure rate componentsDMI Extension ‐ Concessions

Responsibilities

Administers the CASS Rep Program

Responsibilities

Reporting CASS Findings and Events in the SMS IR Database

ANY QUESTIONS???????

Incident Reporter Database

IR Database Entries

IR Database Entries ‐ NEW

ERRORCONCERNHAZARD

QualitySafety

EVENTSUMMARY

IR Database ‐ Details DETAIL

ACTIONTAKEN

Data Base Entries ‐ Assign

Drop down box

AssignManager

Assigned Manager

Will receive Email to open IR with report number.

Air Mekong's CASS

a continuous, system safety based, closed‐loop cycle of surveillance, investigation, data collection, analysis, Action Taken, monitoring, and feedback used to continually monitor and correct any deficiencies in Air Mekong’s maintenance and

Air Mekong's CASS

inspection programs accomplishment and approval of maintenance, including:

Inspection itemsAirworthiness responsibilityThe CASS programContract maintenanceManual publication systemMaintenance organization

Air Mekong's CASS

The maintenance record keeping systemReliability dataPersonnel trainingScheduled maintenanceAircraft, engine, propellers, and appliance repair and overhaul

RII proceduresVendor facilities and capabilities

ANY QUESTIONS?

The CASS Representative (CASS Rep) Program

Gives front line Air Mekong Maintenance teammembers a means to provide direct feedback on issues

that affect their ability to perform their job.


The primary goal is reducing systemic issues effecting Maintenance system‐wide, before they become a larger

problem.


The input given is reviewed for acceptance into the program, and those items accepted are tracked by the

Manager ‐ Quality Assurance and evaluated to determine a course of action to address the issue.


Once the item has been resolved the Manager ‐ Quality Assurance will follow‐up with the originator to ensure

they are aware of the actions that took place.

Monthly CASS Report

The Manager ‐ Quality Assurance publishesactive issues, with status, in the Monthly CASS Report

Air Mekong Monthly CASS ReportAPR 10, 2011

Distribution

CAAV HoMinh TanCAAV Mai Manh HungVice President of Maintenance Gaylon CampbellDirector of Maintenance Steve BanksDirector of Quality and Safety Le Ngoc LamDirector of Corporate, Safety/Security Jeronimo ChieccioManager of QA Richard BrownManager of Spares Bobby MauldingFleet Manager Brian ArettRecords Mary MauldingMCC Dennis MollenhourHa Noi Sup Bobby Maulding

CASS Report Table of ContentsThe data contained in this report reflects monthly

information from Feb 11, 2011 – Mar 10, 2011

•Distribution•Open CAAV Issues•Operational Data•Reliability Data•Audit Program Data•Open CASS Investigation Information•Open CASS Representative Program Information•Open CASS Initiatives•MEDA Investigations•Trending/Analysis (Quarterly)

Open CASS Rep Program Info None

Monthly CASS Report – Results of Audits of Processes.

This process is audited per GMM 3‐5. The results of the audit are input into the CASS database for analysis and used to evaluate the process for COMPLIANCE TO THE REGULATIONS AND COMPANY POLICY.

Trend analysis is accomplished to determine if NEGATIVE TRENDS have an affect on other areas of the operation. Individual negative results are analyzed and used to develop process improvements.

CASS Representative

Every maintenance station/base should have at least one individual that has been trained on the CASS Rep

Program and is willing to assist the Manager ‐ Quality Assurance with gathering information at that station.

CASS Representative

Items can be given to that CASS Representative and they will forward it to the Manager ‐ Quality Assurance.

CASS Representative

The CASS Representative is a QA Auditor trained in the CASS Rep Program may be assigned to Maintenance

locations

ACCEPTABLE MAINTENANCE PRACTICE?

ANY QUESTIONS???????

Standard Operating Procedure 4003 Quality Assurance (QA)

Provides instructions and procedures for Quality Assurance (QA) related inquires and assessments of

events, processes and/or programs.

Standard Operating Procedure 4003 Quality Assurance (QA)

Air Mekong utilizes auditors to gather data for the CASS program (GMM 3‐4) from the Maintenance Bases/Line

Stations, Shops, and Maintenance and Service Providers

Gathering Data – How do wo do that?

AUDIT CHECKLISTS

The Audit Requirement Master is an Excel spread sheet blank used for building audit requirements using regulatory material, Air Mekong policies and

procedures or other standards and specifications.

Audit Requirement Master, M‐430

AUDIT REQUIREMENT MASTER M‐430

Developing an Audit

Not an Inspection of pieces and parts but an analysis using the elements of a:

StandardSpecificationProcedureProcess

Developing an AuditGMM 3‐19.6.C. Technical Records Security: Current records are stored and maintained in the office of Technical Records Department. Historical records are kept in a storage box by aircraft tail number at a designated secure storage area. The office of Technical Records is open only when business is being conducted. During non‐business hours, the Technical Records filing room is secured and locked. In the event an aircraft record is reported as a transaction error; a copy of the document is sent for correction and the original resides in the appropriate file until the corrected paperwork is received.

Developing an Audit1. Current records are stored and maintained in the

office of Technical Records Department.2. Historical records are kept in a storage box by aircraft

tail number at a designated secure storage area.3. The office of Technical Records is open only when

business is being conducted. 4. During non‐business hours, the Technical Records

filing room is secured and locked.5. In the event an aircraft record is reported as a

transaction error; a copy of the document is sent for correction and the original resides in the appropriate file until the corrected paperwork is received.

M‐430 Development

GMM Reference

GMM Text element

COMPLIANCE

Finding

Audit Finding Report Number and Notes

IS THERE A RECORD OF IT?

Questions to answer

WHOWHATWHYWHENWHEREand: IS THERE A RECORD OF IT?

Interviewing ‐ Questions

Show me the record for Work Order…………………….Where is the CMM for …………..?Do you have the gauge called out in ……………………….?Do you have the 8130 for…………………………?Did you use this torque wrench? Show me?Did you ops check the system? Where is the sign off?

Interviewing – The Answers

Any answer "no" to a required step is a

FINDING.


Any incomplete record is a FINDING.


Any failure to follow the process, procedure, use

the required documentation, etc. is a

FINDING


Any element of a procedure or process that is vague and allows for a performance

error, a step that can not be confirmed to be completed,

is also a FINDING

ROOT CAUSE

Finding the Finding is easy. Finding the Why takes

more time.

ANY QUESTIONS?????????

ROOT CAUSE ANALYSIS

Why do people do what they do?

We are not done until we find the real reason

why?

INVESTIGATION

Usually the problem is innocent and in the

process or the controls.

OUTBRIEF MANAGER

1. Discuss findings with Manager2. Make an effort to agree on which items are findings

3. QA findings in dispute should be referred to QA Manager.

On‐The‐Spot Corrective Actions

On the spot corrective actions are still findings and must be reported.On The Spot corrective actions shall be identified as such and put in the QA Finding Tracker as CLOSED.

Audit Finding Reports M‐415

Complete M‐415s for each individual finding

Audit Finding Report

Data, Specification, GMM and/or Audit Req Reference.

Finding – from Audit Form

Auditor or CASS Rep

Location, Function Date, Sequence

REPORTING

Scan and email everything to QA Manager or QA Auditor

Miss Men

QA Audit Tracking Tool ‐ Finding

QA Audit Tracking Tool ‐ CA

CORRECTIVE ACTIONS

Corrective actions are developed by the responsible manager.

Time limited.

Should address the root cause.

Be effective.

Corrective Actions

Added to the Finding Tracking Tool

Schedule follow up

Close

Follow up audits

Scheduled

Identified as F/U on Audit Master, same number as Finding Report

Needed for full closure, sign on the bottom

Inspections of Opportunity

Record Keeping

QA Audit Record Binder

Questions

THE END

Documents

Cass Rep