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Wipro’s Business Objects CompetencyCentre approach drives stakeholdervalue for an Energy giant by clustering allBusiness Objects Support projects inExploration and Production

Case Study

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Our client is one of the World’s leading Energy giant with presence in over 100+ countries andhaving 1,00,000+ employees.

Project description:

The BO Competency Center (BO CC) is an integrated full-time, permanent group operating as a service center comprising assets such as multi-skilled people, well defined / standardized process, standard tools and technologies, governing organization which engages and delivers highlyefficient Business Intelligence Information Management services to an enterprise across lines of businesses.

Business Challenges Wipro Solution Identify business objectives that are key to delivering a

corporate strategy Define the appropriate sponsor and organizational structure

to support changing priorities and efforts Define how BOCC can help to achieve objectives Build a road map that balances the strategic perspective

with more tactical Business Intelligence and InformationManagement requirements

Business Objects support projects scattered in EP Need for technical consultancy for BO customers in EP

globally Requirement of Technical License Management support Requirement of high-level support to EP customers globally

Business Objects Competency Centre (BO CC) is established tocluster all Business Objects support projects in EP.

Migration of application support for applications with a Business

Objects component to the EP Global Support Model. Integrate all technical Business Objects support in a Business

Objects Competence Business Objects Support for EP Applications such as Security,

1st Line Support, 2nd Line support and Consultancy BO CC currently Supports BO Components of other applications BO CC handles Technical License Management for the customer.

These activities includes GI-D consultancy on BO, New BOrelease rollout, Testing compatibilities on BO Products and BOVendor Management.

Integration of Business Objects Support under BOCC hasimproved the quality of the service to the customer, due toenhanced technical expertise and reduced people dependency

BOCC allows customers to avail shared services for support

leading to substantial cost benefits. Consolidation of different BO applications to one, makesdiscipline integration easier

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Business Results Benefits

Helps the customer achieve its globalization objectives aspart of its IT Vision Programme and gain substantial costbenefits.

Business Objects Competence Centre functions as ashared service and EP businesses can benefit from this byusing only the amount of support what they require insteadof full time employees

Application Support Shared Services initiative for otherbusiness such as Oil Products, Trading and Chemicals.

Competency Centre Approach drives stakeholder value bylowering Total Cost of ownership, Reducing Cycle Timeand Improving Quality.

Reduced GID scripting efforts

Competency centric organization suited primarily to handlea large number of Business Intelligence and InformationManagement projects across the enterprise.

Common Technical environment, architecture and servicelines

Work with other IT vendors and partners to achieve anenterprise level usage of BO CC

About Wipro

© Wipro Technologies. 2009

Wipro Technologies is a division of Wipro Ltd (NYSE: WIT), a $5bn enterprise that employs over 90,000 employees across the globe. With experts based inWestern Europe, North America, India, Asia Pacific and the Middle East, our integrated Consulting, IT, BPO and Product Engineering services combine thebenefits of expert proximity with global leverage to provide the technology edge and speed to your strategic programs.