Case Study:

Giles County Animal HospitalPulaski, TN

Zipwhip lets businesses add texting to their existing landline, VoIP, and toll free numbers so customers can choose to text or call. Our software makes it easy to handle text message conversations at scale.

Zipwhip for VeterinariansText or Call(855) 947-9447www.zipwhip.com

Challenges Results

Zipwhip Veterinarian

Giles County Animal Hospital is a full-service small animal veterinary hospital o�ering a range of services including medical and surgical services as well as boarding and grooming services. They have been providing animal health care services to the pets of Pulaski, TN region since 1988! Their team of veterinarians are dedicated and passionate animal lovers who place pet's health and well-being aboveanything else.

Since adopting Zipwhip, the hospital is savingtime and increasing e�ciencies. They are nowable to use the new found time to better serveother customers. Additionally, the documentation of texts with the Zipwhip web app allows sta� to go back and review conversations with clients, decreased chance of errors or miscommunica-tion.

“It really cuts down on phone tra�c.”

Clients have responded well to the new two-way texting communication.

“The clients love the textnig, epecially when they are at work and not able to receive phone calls.”

“We have clients’ responses in writing to referback to and it also allows for faster responsetimes when there are several clients in front ofyou waiting to be helped and all the phonelines are busy."

Manager at Giles County Animal Hospital,Mandy Long, was looking for a way to moree�ciently communicate with her clients. Phonecalls were going unanswered and email was tooslow for the communication that needed to takeplace for patient care and follow-up. She under-stood that their clients couldn’t always pick upthe phone or listen to voicemails, especiallyduring their busy days.

Sta� was also constantly having to put clientson hold during the busy parts of the day.She was looking for another way the hospitalcould communicate with clients that was fasterand easier but also allowed sta� to keepdocumentation of the communication takingplace for patient records.

Text messaging allows clients to be able to get their message across without having to sit on hold.”

– Mandy LongManager

Giles County Animal Hospital