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The RequirementToyota were looking at options for providing connectivity for their retailers to TGB Central Systems for a 3-year period. Each dealer had free choice of the method of connecting to Toyota’s private network, which meant that we had to propose a multiverse of technologies dynamically suited to each dealer and their individual networking requirement, from ADSL circuits to IPsec VPN’s and dedicated fibre lines with diverse resilience for the HQ.
Toyota GBEmployees: 400
Sector: Automotive TGB is the company responsible for sales,
marketing, after sales and customer relations for Toyota and Lexus in the UK,
with a franchise network of 250 retail dealers. The network infrastructure is
supported and overseen by TGB Systems Department. Toyota has been operating in Europe since the early 1960s and first
exported motor vehicles to the UK in 1965. Today, Toyota & Lexus brands have
a combined share of approximately 4% of the UK market and are completely
differentiated in terms of model range, brand values, retail networks and
customer profiles
www.toyota.co.uk
The Solution Ultima and Convergence Group proposed a pro-active managed WAN service that aimed to govern and report on the active network of all 250 retail dealers, whilst maximising efficiency and quality of service. By first understanding Toyota’s situation, drivers and future, Ultima and Convergence Group devised a bespoke networking solution that was perfectly suited to the short and longer-term needs of not just Toyota but each individual dealer across the UK.
CASE STUDY
Toyota GBToyota were looking for a way to improve connectivity to their central systems for their network of approximately 250 franchised retail dealers. The solution needed to be cost-effective, efficient and meet the needs of each individual dealer, whilst improving the client experience.
“Ultima have had a strong, strategic relationship with Convergence for the past 15 years for the provision of our hardware break fix service for both LAN and
WAN. We are a valued partner of Convergence and work together to deliver break fix services to over 20 customers, including some significant UK wide networks.”
Mark Pickin, Ultima Maintenance Business Manager
About UltimaUltima’s mission is to become the trusted long term IT partner of UK businesses by providing robust, reliable and flexible solutions which bring real business benefit.
Ultima’s services-led proposition delivers a range of refreshed IT solutions designed to address the latest business needs including Cyber Security, Risk, GDPR (General Data Protection Regulation), Mobility and Cloud.
Based on an integrated delivery model encompassing Fulfilment, Professional Services and Managed Services offerings, Ultima provides a seamless service experience for all their customers.
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Having an assigned ‘owner of service’ contact gives Toyota a clear path of interaction when they need it, which streamlines communication between the retail dealers, TGB, the NOC and the carriers.
The Outcome
By pro-actively managing the network 24/7 x 365, this means that it is always operating at optimum performance and delivering maximum value for money right through to Toyota’s client experience.
The service issues compared with their previous supplier have significantly decreased. Response times on raised incidents have gone from days to hours with SLAs that are consistently met (99.5% SLA target achieved).
“Over the last 20 years, we have proved to be a loyal partner to Toyota GB and during this time have provided the highest standard of quality in the supply of; helpdesk services, technical consultancy, product fulfilment, warehousing, configuration services and software licensing, in various capacities to support both Toyota GB and their customers.“ Lisa Hurcombe, Ultima Account Director
