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Inspired Software Services. Measurable Results.
CASE STUDYSalesforce Content Migration Project Using MuleSoft
Inspired Software Services. Measurable Results.
SALESFORCE & MULESOFT: ABOUT THE CLIENT
CLIENT BACKGROUND
The client is a large, publicly traded company with nearly
20,000 employees and world-wide operations.
SUMMARY
Large multi-national
company needed to migrate
15,000 articles from a
Knova KM and AuthorIT to
Salesforce Knowledge.
Inspired Software Services. Measurable Results.
CHALLENGE
The organization was using Knova KM, a knowledge management
system, and AuthorIT which together stored nearly 15,000 pieces of
content. The organization had moved to Salesforce and needed to
migrate the content to Salesforce Knowledge.
Premios conducted an initial audit and estimated that to manually migrate
each article, it would take between 5 and 20 minutes per article, resulting
in approximately 2,500 hours spent handling the migration.
SALESFORCE & MULESOFT: CHALLENGE
SUMMARY
• Large multi-national company
needed to migrate 15,000
articles from a Knova KM and
AuthorIT to Salesforce
Knowledge
• Content migration initial
estimates = 2,500 man-hours
• Client considered manual
process for migration (“copy
and paste”)
Inspired Software Services. Measurable Results.
SOLUTION
Because of Premios’s MuleSoft partnership status and technology expertise, the client engaged Premios in
an initial discovery, an execution plan and the implementation of the project. The project approach was
handled via the proposed schema outlined below.
“
SFMigration
CSV
SFMigration
FolderStructure
HTMLCleaned
HTML(Office
MSO tags)
XMLMeta
Images
ExceptionsList
9,999 Article Limit/ 10 MB Compressed
Zip Limit
SalesForceKnowledge
MigrationZip
UploadZip
CleanupField
Exceptions
ExceptionsImages > 1MbFields > 32 kb
ManualImageSize
Reduction ExceptionsFields > 128 kb
Secondary ArticleUpdate forLarge Fields
SF APIAfter uploadcompletion
KnovaKnowledge
(Oracle)
GroupBy Article
Type(KB Section Names)
Proposed ETL Approach
TECHNOLOGY
STACK
MuleSoft
Salesforce
Knowledge Base
SALESFORCE & MULESOFT: SOLUTION
Inspired Software Services. Measurable Results.
RESULTS
Using MuleSoft, Premios automated portions of the manual
approach and extended it to cover a wider set of data. The
approach reduced the manual steps required and
significantly decreased the time spent with the migration.
SALESFORCE & MULESOFT: RESULTS
HIGHLIGHTS
• Automated 85% of the process
• 99.96% article migration
success rate
• Only 6 articles (out of 15,000)
needed to be migrated
manually
• Migration time less than 1 day
vs. estimated 2,500 man hours
Inspired Software Services. Measurable Results.
Your Long Term Success is Our Top Priority
Stability: You can rest easy. We are here to stay
Experience: You get it done right, the first time
Growth: Get proven services that are in demand
Global Access: Wherever you need us, we’ll be there
Reliability: Gain confidence with military-forged deliverability
Security: Mitigate risk with compliance-ready consultants
Versatility: Address a variety of needs with one partner
PREMIOS
OFFERS
YOU:
Inspired Software Services. Measurable Results.
Hundreds of Satisfied Clients
Inspired Software Services. Measurable Results.
Contact Us
Tony Timbol
Vice President, Sales, SPC4, CSM
Mobile: 904-614-0931
Office: 610-644-2856
Shandi P. Fischer
Regional Sales Director
Mobile: 970-690-4982
Office: 303-485-1880
Premiosgroup.com
