Embed Size (px)
Citation preview
CA
SE
STU
DY
TATA INTERNATIONAL
TATA INTERNATIONAL
Tata International Limited (TIL) aims to continuously lower costs improve quality and use its manpower effectively to maintain its edge in the international market. In keeping with its focus on its people and people processes, the company implemented a unified HR Management System, standardizing on SQL Server.
The solution from Ramco integrates all HR functions including payroll, recruitment, training, separation, career planning, succession planning, salary, benefits manage-ment, etc., building on the industry, as well as, on TIL’s best practices. Benchmarked for scalability, speed, and performance, SQL Server has helped Tata International to meet its objective of improving quality while lowering costs by providing a scalable high-performance solution that is integrated with TIL’s ERP solution. Apart from all this, the solution lowers the total cost of ownership as well.
SITUATION
Tata International, established in 1962, is the Tata Group's business gateway to the world. One of India's premier business houses, the Tata Group's US$ 10.77 billion turnover includes exports of US$ 2.6 billion.
As an international business company, Tata International’s operations are organized as strategic business units (SBU) – Leather and Leather Products Steel, Engineering, Minerals, Bulk Commodities and Chemicals. It also markets Information Technology services and sources Consumer products. Each of the businesses benefits from the Company’s worldwide presence, international marketing and financial capabili-ties.
It is imperative for Tata International to meet exacting quality standards for its products and services. The inter-national export market is constantly looking for higher quality with a lower price tag. All this is dependent on how well the organization manages its employees. Tata International wanted the ability to quickly locate and match available human resource expertise to function, identify expertise in various divisions in the form of best performers and use these individuals more effectively. Also, Tata International wanted to identify the right person for the right job profile at a given location.
The current solutions running at Tata International had become obsolete. With applications running different functions of HR using different databases, there was no possible way of integrating these islands of information. E.g. the payroll application at each location was runningof different platforms with FoxPro at Mumbai, Oracle at
Dewas. This resulted in fractured information and non-availability of a holistic overview of the entire organiza-tion. This led to a need to standardize on a central repository for all employees across business divisions and locations to consolidate HR related information and processes.
Therefore, to deal with the ever increasing pressure on margins, improve quality and competitiveness in the international arena, Tata International decided to imple-ment an Enterprise-wide Human Resource and Payroll solution.
SOLUTION
Tata International’s goal for implementing the enterprise-wide application was to consolidate employee informa-tion across Location and business divisions, on acentral database, and give each employee access to this infor-mation over the intranet.
It was also hoped to increase employee satisfaction levels by using the solution to effectively track and evalu-ate employee performance and reward top performers, as well as, deliver various employee benefit services through this application. Also, another goal was the ability to create career plans for its employees and impart training based on their individual requirements.
SELECTION APPROACH
Tata International chose Ramco Human Resources Man-agement Solution because it offers comprehensive func-tionalities across the entire HR Management System process spectrum. Also, it would help the organization to consolidate all employee related information on one technology platform.
Tata International chose SQL Server 7.0 as the Database Platform for this solution. RAMCO’s HR solution is optimized to work on SQL Server platform. “Since, we had standardized on the Windows Server platform, we felt that SQL Server would work best on that, in terms of compatibility and performance,” comments Vilas Pujari, Chief – Information Technology, Tata International Limited
SOLUTION APPROACH
Before implementing the solution, Tata International undertook a detailed Business Process mapping. This was to evaluate existing best practices offered by the HRIS package and also those existing in the organiza-tion, against those recommended by RAMCO, creating a Gap analysis of the TIL systems. It also helped identify variations, as well as, best practices followed across the different locations.This process took two months.
The next step was to gather, consolidate and verify all data relating to individual employees across TIL's Indian operations. Also, in this process, the company gathered additional data specific to each employee, such as blood group in case of emergencies, filled in missing informa-tion and integrated this data with other existing applica-tions. This was followed by coding and documentation.
IMPLEMENTATION APPROACH
Tata International implemented the solution on two Windows NT Servers running SQL Server 7.0 at Dewas and at Mumbai.The servers are connected on a Wide Area Network (WAN). The TIL offices in New Delhi and Kolkata are connected to the Mumbai server; and Chen-nai is connected to the Dewas server using a VSAT com-munication link.The solution went live in April 2001; following which TIL ran the previous system as well as the Ramco solution for a period of three months, to ensure that all data had been transferred and that employees did not face any problems during the switch-over. It took a total of eight months to implement.
BENEFITS
Benchmarked for scalability, speed, and performance, SQL Server has helped Tata International to meet its objective of improving quality while lowering costs by better managing its employees. The following are some of the key benefits accrued by TIL:
SCALABLE AND HIGH PERFORMANCE
Fast connectivity of SQL Server database for a remote user over a WAN ensures that overseas employees, employees of small offices such as Ludhiana (over Virtual Private Network) are able to connect to the server easily.The system is capable of handling a large number of employees, as experienced by Tata International when the export operations of Tata Steel were merged into Tata International,which increased the number of people whose data had to be processed on the system.There is no degradation of speed of access to information over the WAN. “The HR users from Kolkata log on to the Mumbai server via 64 Kbps WAN link to access data, send a request which is processed in Mumbai and the pay-slips are generated at Kolkata,” says Vilas Pujari, Chief – Information Technology, Tata International Limited.
EASY TO MANAGE
Database administration is simplified and has been made user friendly. E.g. the process of creating a database is menu driven, therefore eliminating the need for a data-
base administrator.SQL Server also facilitates for auto-matic back-up across remote locations and in case there is a failure in back-up procedure, auto alert messages are issued to the administrator. Data restoration from backup is also very simple. Enterprise manager, GUI based feature, provides at-a-glance view of last back up taken at servers at various locations; and the database size.
INTEGRATES WITH OTHERAPPLICATIONS
Integration of data across application systems based on SQL Server is easier.The financial accounting related data from HRIS is integrated into EMS, along with data on new employees.
“As a multi-locational, multi- divisional organization we are digitizing and web-enabling many of our business processes including our HR process."Sudhir Deoras, Managing Director,Tata International Limited.
“SQL Server provided the best advantage for us. We have been able to integrate the ERP solution from TCS and Ramco’s HRMS solution on SQL Server 7.0.”Vilas PujariChief – Information Technology.Tata International Limited.
“Standardization of process across locations and busi-ness units was of critical concern to us. We are glad now we have been able to address that through HRIS.”C P JoshiVice – President - Corporate Services.Tata International Limited.
“HRIS gateway is a big ticket improvement for us to be transparent to our people in terms of process, transac-tion and information sharing.”Sunil BhaskaranPrincipal Executive Officer & CorporateQuality HeadTata International Limited.
CAN RAMCO DO IT FOR YOU?
Of course it can! To find out more on how RAMCO can be stretched (or shrunk) to answer your need, call 1800 425 6667.
ERP | SCM | HCM | EAM | CRM | Financials | APS | Process Control | Analytics | Aviation | BFSI | Energy & Utilities | Government | Logistics | Manufacturing | Services
For more information, you can e-mail us at [email protected] or visit us at www.ramco.com
c Copyright 2012, Ramco Systems Limited. All rights reserved.
Disclaimer: Information subject to change. Exact offerings, features, benefits, etc. may vary inStandard and Enterprise editions and for customers based on their individual requirements.
Global office locations:
India
Corporate Office
Ramco Systems Ltd.64, Sardar Patel Road
Taramani, Chennai - 600 113, IndiaTel: +91 44 2235 4510 / 3090 4000
Toll-free: +1800 425 6667e-mail: [email protected]
North America
Ramco Systems Corp.Crossroads Corporate Center
3150, Brunswick Pike, Suite 130Lawrenceville, NJ 08648
Tel: +1 609 620 4800Fax: +1 609 620 4860
Toll-free: +1 800 472 6261e-mail: [email protected]
Canada
Ramco Systems Canada Inc.World Exchange Plaza
45, O”Connor St., Suite 1150Ottawa, Ontario, Canada. K1P 1A4
e-mail: [email protected]
Europe
SwitzerlandRamco Systems Ltd.
Lange Gasse 90, PostfachCH - 4020, Basel
SwitzerlandTel: +41 61 205 2525/2509
Fax: +41 61 205 2590e-mail: [email protected]
United KingdomRamco Systems Ltd.
Exchange House494, Midsummer Boulevard
Central Milton Keynes MK9 2EAUnited Kingdom
Tel: +44 1908 255 989Fax: +44 1908 255 589Mobile: +78 81911231
GermanyRamco Systems Ltd.
Lyoner Strasse 14 60528Frankfurt am Main Germany
Tel: +49 069 6655 4485Fax: +49 069 6655 4100
South Africa
RSL Enterprise Solutions (Pty) Ltd.No. 5, Walnut Road
2nd Floor, SmartXchange BuildingPO No. 1228, Durban - 4000
South AfricaTel: +27 31 304 0911, 0918, 0928
Fax: +27 31 304 3499
ASEANMalaysia
Ramco Systems Sdn Bhd3 B – 15 - 7, Level 15 Block 3 B
Plaza Sentral, Jalan Stesen Sentral 5Kuala Lumpur 50470
Tel: +603 2260 3978 / 4978Fax: +6 03 2260 1978
SingaporeRamco Systems Pte. Ltd.
10, Eunos Road 8#13-06, Singapore Post Centre
Singapore - 408 600Tel: +65 6743 1513
Fax: +65 6743 1514
Middle East & North Africa
DubaiRamco Systems Ltd.
Suite 205, 2nd Floor, BT BuildingEIB-4, Dubai Internet City
PO Box 500235, Dubai, UAETel: +971 4 3636784
Fax: +971 4 3636785
DubaiRamco Systems FZ LLC.
Office No.111, Building No. EIB-04Dubai Internet City, Dubai
SudanRSL Software Company Limited
House number 306, Second FloorBlock 21, Riyadh, Khartoum, Sudan
Contact OfficeAbu Dhabi
Ramco Systems Ltd.CERT Technology Park
Block D - 15, Muroor Road Al Saada Street Junction
PO Box 37973Abu Dhabi, UAE
Tel: +971 2 4048642Fax: +971 2 4462050
