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Case Study
Hole-in-One for Workforce Management at Golf Resort
Management in the Rough Wildcat Cliffs Country Club lies at the foot
of North Carolina’s majestic Whiteside
Mountain. It boasts more than 350 acres
of rolling landscape surrounded by lakes,
streams and scenic views at an elevation
of 4200 feet. The residences on the
property provide a cool respite for
business executives, influential leaders,
and heads of government from states
throughout the Southeast.
That said, managing the resort is anything
but leisurely—it takes many people doing
many jobs to make it seem so effortless.
Wildcat Cliffs has employees spread
across four places on the property
including Pro shop, restaurant, fitness
center, and golf course maintenance.
Each location had a biometric time clock.
These clocks provided basic clock-in and
out information, but did no calculations,
applied no rules, added no job codes and
shared no digital data. Managers had no
way to know which employees were
clocked in at what location and no way to
effectively manage their workforce,
resulting in unplanned overtime. Resort
management knew they had a problem
and contacted their payroll provider for
help. When analysis showed that 8% of
wages were going to overtime, the
management team decided it was
time for a change.
Getting into the SwingAs Wildcat Cliffs began to review its
operations it found that there were
several fundamental improvements that
could be made for both managers and
employees. Automated timekeeping
would allow managers to track their
workforce across locations and save time
spent manually aggregating time cards,
assigning job codes, matching wage data
and submitting to payroll. Managers
would have more time to analyze work
patterns and identify additional staffing
needs. In addition, employees would
have easy access to their digital time
cards to see hours worked.
Wildcat Cliffs selected a workforce
management solution that includes
automated timekeeping and the option
of advanced scheduling. New biometric
clocks were installed in all four locations
and connected through an online portal.
Managers can use a mobile app to access
time card data from wherever they are
whenever they want.
Management gains real-time visibility to employees across four locations, reduces overtime with workforce management system.
Behind the scenes at a golf resort is a sizable workforce responsible for smooth daily
operations. They make sure that golfers get on course without delay, are not disturbed
by maintenance, and can relax with a drink or meal after completing their rounds. They
staff fitness facilities and retail shops, and provide expert lessons. Management of this
workforce spread across locations, jobs and shifts can be challenging. A new approach
to timekeeping helped Wildcat Cliffs Country Club reduce overtime, improve job
coverage and give managers more insight into their workforce.
Synopsis• Challenge: Too much unplanned overtime and too little visibility to labor pool moving between four locations.
• Solution: Networked biometric time clocks with central portal made timekeeping transparent for managers and employees.
• Benefits: Reduced overtime, easier job costing, enforced clock-in and breaks, better insight for workforce deployment.
Perfecting the Long and Short GameManagers now can see who is working at all four locations in real time. The new
clocks enforce clock-in time, labor code and meal/rest breaks. Anyone having
trouble clocking in through the biometrics can use a fob instead. The clocks
manage missed punches, so less correction is required.
Clock data is collected remotely and available for both managers and employees.
Rules and calculations are automatic, reducing errors and improving compliance.
Managers can easily spot any remaining issues and make adjustments.
Employees have better assurance that they are paid for the work they do. Those
who take on different work assignments can easily select the proper job code to
receive the proper wage. They can review their time data whenever they want and
identify any issues before the pay period, reducing payroll errors and improving
trust.
Perhaps most significantly, Wildcat Cliffs Country Club managers now have the
time and tools to analyze their operations. They have already hired additional staff
to address under-staffing and overtime conditions identified through this analysis.
“This is one of the best management tools I have had at my disposal in the last 34
years,” says General Manager George Shook. The next step in perfecting their
game is advanced scheduling.
SOLUTION — Workforce Management Suite• TimeWorksTouch for integrated time and attendance tracking
• TimeWorksPlus for cloud-based workforce management
Contact us today formore information.