Case Study Dossier Aerospace & Defense

Case Study Dossier

RELATIONSHIP BEYOND ASSETS MAKE MAINTENANCE SIMPLE AND EFFECTIVE WITH IMROIf you are an organization which inspects and maintains complex assets, you would know the significance of a user-friendly tool—whether it’s managing maintenance records electronically or capturing maintenance and inspection requirements within strict regulatory controls.

HCL Enterprise Application Services, together with SAP, has come up with the solution that goes beyond Maintenance, Repair and Overhaul/Operations—iMRO®. This industry solution add-on is an SAP complementary software product which extends SAP ERP MRO for any company which maintains a complex, expensive and regulated asset such as in transportation, hi-tech, energy or aerospace.

SAP is the defacto industry standard for aerospace and aviation maintenance, however iMRO reduces time, cost and risk to implement and use ERP for maintenance technicians in all complex asset industries.

iMRO® can help your organization control cost, reduce process and turn-time variability and improve planning and scheduling, providing a more user-friendly and industry-specific application for your business that offers the following benefits:• Higher asset utilization• Fewer un-forecast flight schedule interruptions• Faster external revenue growth• Quicker and more accurate billing• Better cost and profitability visibility with performance

based pricing

HCL’S COTS SOLUTION STEPS UP AIR TRANSPORT AND REFUELING EFFICIENCY

A leading airline which operates charter services using reserve aerial refueling aircraft.

THE CUSTOMER

BUSINESS CHALLENGES

IMRO

Customer was awarded a contract to deliver support services such as aircraft maintenance, training, infrastructure, fleet management and ground service. In order to deliver these services, they were looking for a system that could:

Provide multi role aircraft configuration

Manage aircrafts on both Civil and Military register

Manage multiple supplier consortium partner

Case Study Dossier

• Incorporated design requirements outside of the COTS products into future releases to meet the requirement for a sustainable upgrade path.

• Using the COTS approach allowed HCL to manage the stringent security requirements associated with a military project. Product test system was used to beta test changes before incorporation into the secure development environment.

HCL DIFFERENCE

ENHANCED MRO CAPABILITY, allowing for multiple role configuration changes as required by fleet operations, varying from aerial refueling, medivac stretcher configuration and passenger configurations

HCL STEPS IN BUSINESS OUTCOMES

• Delivered a COTS solution where possible using HCL’s preconfigured solution which is based on an SAP A&D and HCL iMRO solution

• Managed the delivery of the integrated business software which includes flight planning and management solutions

• Provided production support of the MRO component and integration platform (SAP PI) of the solution

• Tasked to support future upgrades

HCL ADDS FUNCTIONALITY AND EFFICIENCY TO ENHANCE THE SCALE OF REPAIR CAPABILITY

The flag carrier airline of the Netherlands, headquartered in Amstelveen and operating scheduled passenger and cargo services to more than 90 destinations worldwide.

THE CUSTOMER

BUSINESS CHALLENGES

IMRO

The customer has been using SAP-based solutions for many years. However, the system landscape was complex with many legacy systems still being used. The component repair division’s system called TRACE was nearing its end of life and the customer decided to replace it with an SAP/iMRO based solution. They were looking for:

Data migration

Lean process design (6 Sigma)

Business change

Integration of the new solution with the existing solution and functionality

Integration of specific business requirements such as complex BER calculations, management and reporting

Case Study Dossier

HCL DIFFERENCE

Capacity to repair a large range of MECHANICAL and avionic components

End-to-end PROCESS for component repair, handling internal and customer work from induction through declare serviceable to customer billing

HCL STEPS IN BUSINESS OUTCOMES

• Delivered functional and process training for the project

• Provided a team of specialist MRO consultants to directly support the MRO workstream, offering functional and technical iMRO knowledge

• Leveraged a wealth of business knowledge that enabled efficient process design and delivery

• Provided overall project management and delivery governance of the project along with supporting all other workstreams in the project

• Provided deep industry knowledge in MRO solution development• Designed and delivered an end-to-end solution using standard SAP and

iMRO functionality• Assisted the project by taking on selected project development requirements

into the core iMRO product in several areas with a major development for task list management and operation elimination and sequencing

HCL HELPS DELIVER WORLD-CLASS PERFORMANCE AND GROWTH THROUGH A GLOBAL TEMPLATE

One of the world’s largest suppliers of technologically advanced aerospace and defense products, headquartered in the US, with 177 sites operating in 26 countries including US, UK, Mexico, France, Germany, Brazil, Singapore, India, UAE, China, Australia, Canada, Hong Kong and Poland.

• Numerous legacy systems, site specific processes, lack of reporting and visibility across the enterprise

• Need to deliver world-class levels of performance and growth by aligning the company’s business units on a common operating platform with best-in-class business processes

THE CUSTOMER

BUSINESS CHALLENGES

IMRO

Case Study Dossier

• Key accelerators (pre-configured MRO solution, multi-level shortage reporting) which provided significant business benefits and reduced development costs.

• Experienced consultants with deep A&D industry expertise and knowledge of complex requirements (government contracting and billing, actual costing, discrete manufacturing, MRO, regulatory reporting) enabled the development and deployment of a robust global solution.

• Strong project methodology and governance model (includes business and IT representatives) which kept the project on time and budget.

• Post-acquisition, the customer regards this template as best practice and will continue to leverage it for future roll-outs to the business units through 2015.

HCL Difference

DEVELOPED common business processes and metrics

Achieved “60 SECOND” induction times for MRO

IMPROVED reporting across the enterprise

Improved spares FORECASTING and on-time customer delivery

Reduced excess INVENTORY

Retired numerous LEGACY SYSTEMS

Achieved Single Global Instance bringing 16,000 users accross 20+ countries together on a single operating platform

ACHIEVED automation and compliance of contractual requirements (commercial and governmental)

REDUCED overall ticket times

HCL STEPS IN

BUSINESS OUTCOMES

• Engaged with the customer to deliver a global strategic program to consolidate all operating divisions (USD 8Bn) onto a single, global SAP solution

• Developed and enabled roll-out of a Global Template across numerous business units in the United States, United Kingdom, Mexico, France, Germany, Brazil, Singapore, India, UAE, China, Australia, Canada, Hong Kong and Poland

HCL DELIVERS A COMPREHENSIVE AND FUNCTIONALLY RICH SOLUTION FOR ORGANIZATIONAL AND OPERATIONAL MANAGEMENT

A military organization responsible for the defense of a European country.

THE CUSTOMER

Business Challenges

IMRO

In 2011, the customer began to implement a complete end-to-end ERP system to replace legacy systems. The following presented challenges:

Up to 160 asset types across 3 force areas with multi role configuration required for several asset types

Need for integration of SAP DFPS, A&D and HCL iMRO Solution

Over 2500 requirements for meeting the business objectives

Case Study Dossier

Assisted the project by taking on select project development requirements into the core iMRO product in several areas with a major development in the maintenance project document.

HCL DIFFERENCE

A COMPLETE solution for both homeland and deployed operations

IMPROVED organizational and operational management

HCL STEPS IN BUSINESS OUTCOMES

• Employed a team of consultants to directly support the MRO and SCM solution

• Implemented the HCL iMRO product• Provided deep industry knowledge in MRO

and SCM in process development and system configuration

• Shared project delivery experience in ARIS process modelling, data migration, training development and project planning

• Integrated the HCL iMRO and SAP DFPS solutions to deliver a complete solution for both homeland and deployed operations

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