Case Study Crystal International Group Limited Manufacturing Industry

C o m p a n y B a c k g r o u n d C h a l l e n g e s

Founded in 1970, Crystal International Group

Limited (Crystal) began as a traditional

garment factory and gradually grown into a

multinational company. After 50 years of

dedication and perseverance nowadays, the

company around 80,000 staff employed in

more than 20 factories across six countries.

With customers in Europe, the United States

and Asia, Crystal produces about 350 million

garments a year with a total revenue of

US$2.5 billion.

With production lines located in China,

Vietnam, Bangladesh, Sri Lanka and

Cambodia, Crystal’s local employees have to

deal with their daily tasks via an internal

system, but some common problems and

bottlenecks exist in the current process and

affect the efficiency negatively. For example,

due to the large volume of orders, many

workers are required to process their

documents manually, which is prone to

errors and increased labor costs. Besides, the

company lacks a centralized system to

process clients’ orders and approvals,

resulting in the delivery of the order. Last but

not least, a high turnover rate can be costly

to the company because it incurs additional

costs to recruit and train new hires.

“Fuji Xerox (Hong Kong) provides professional advice and one-stop services to ensure

smooth operation of our system. UiPath's Robotics Process Automation (RPA) solution

significantly reduces the manpower spent on manual and repetitive work.”

Karl Ting, General Manager, Corporate Information Services, Crystal International Group Limited

Robotics Process Automation

Solution Enhances Efficiency

and Accuracy

R e s u l t s a n d E f f e c t i v e n e s s

To maintain a leading position in this highly

competitive market, many companies have

started to harness cutting-edge digital

transformation solution for better growth

opportunities. A pioneer in adopting

advanced technologies to enhance

productivity, Crystal recently deployed the

Robotic Process Automation (RPA) solution

jointly supplied by Fuji Xerox (Hong Kong)

and UniPath. Using software robots, all daily

routine and manual work, such as processing

orders, delivery notes and invoices, are

centralized and standardized through the

RPA. This simplifies business processes, saves

resources and greatly reduces the chance of

human errors. Additionally, as RPA processes

most of the repetitive and routine work, the

company could be less reliant on manpower,

and at the same time, unleash the potential

of its workforce. This helps reduce production

costs and save for more resources to train

new hires.

RPA also optimizes the document review

process. Many companies have a manual

workflow to process their documents, but the

volume – in terms of both the number and

type of documents – is simply too high for the

audit team to review, and manpower is very

limited. The disadvantage of this traditional

approach includes lower efficiency and heavy

reliance on human resources. At present,

Crystal has adopted the RPA to assist the

audit team to comprehensively review all

documents. The reviewed documents can

then be systematically stored and classified in

the document library.

In conclusion, this new technology allows all

documents to be inspected at the time of

input and paves the way for the subsequent

audit procedure, resulting in a significant

increase in overall efficiency and reduced

dependence on manpower and costs. During

the collaboration, Fuji Xerox (Hong Kong)

offered on-going post-sale services, including

professional solutions and assistance to

support Crystal’s digital transformation

journey.

Supported by AMDP Catalogue on Demand

The contents described herein are correct as of November, 2019.Xerox, Xerox and Design, as well as Fuji Xerox and Design are registered trademarks or trademarks of Xerox Corporation in Japan and/or other countries.

Fuji Xerox (Hong Kong) Limited11/F, 12 Taikoo Wan Road, Taikoo Shing, Hong KongTel: (852) 2513 2888 Fax: (852) 2560 6433

Customer Support CenterHong Kong Tel: (852) 2513 2513 Fax: (852) 2513 2518Macau Tel: (853) 2855 8008 Fax: (853) 2857 4996Email: hkcsc@hkg.fujixerox.com

Your trusted ICT partner in Document Services and Communication

ISO 14001 : 2015Certificate No.: CC 2639

ISO 50001 : 2011Certificate No.: CC 5473

ISO/IEC 27001 : 2013Certificate No.: CC 6225