Salesforce implementation to increase sales and customer efficiency

ClientOne of the leading manufacturers of electronic circuit board indicators.

Business ChallengesNeed of a manageable, economical, and low-risk solution with minimum direct investment to increase and align sales and customer service efficiencyInaccurate estimates and poor pipeline visibilityRequirement of an intelligent single view system to manage business requirements from various systemsTime consuming data process activities slowing down productivity

Solution HighlightsImplementation of Salesforce with 100% uptimeSwift setup of Salesforce CRM with features such as integrated analytics to provide real-time reporting, calculation and dashboardsOne-time low cost customized Salesforce implementation involving activities such as initial data loadingCustom reports and dashboards to track sales team performance and increase salesTraining and Demo for multiple sales regions across the globe

Results

Quick detection and rectification of ineffective sales processMore precise forecasts and enhanced pipeline visibilityFaster and more receptive interaction with customersEnhanced cooperation across divisionsIncreased production

Industry: Retail/Manufacturing

Country: United States

Technology Environment

Salesforce

CASE STUDY