CASE STUDY AGL Energy Ltd.pptx

7/29/2019 CASE STUDY AGL Energy Ltd.pptx

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AGL is Australias biggest energy retailer.

Drawing on more than 170 years of experience

Australias largest dual fuel customer base.

Diverse power generation

INTRODUCTION


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Australias largest private owner and operator

of renewable energy assets.

Supplying energy to 2.2 million homes and

300,000 businesses throughout the state ofVictoria and capital Melbourne.

INTRODUCTION contd.


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AGL had implemented SAP IS-U and CRM

system to support the business processes.

Company was worried about the inadequate

User Acceptance Testing (UAT).

Limited bandwidth of companys Subject

Matter Experts (SMEs).

BUSINESS SITUATION


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Documentation was insufficient.

Defect management and reuse of test assetswas weak.

Lack of a standard testing process.

BUSINESS SITUATION contd.


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For wholesale energy : Improved settlementreporting

For merchant energy portfolio management :

Better load forecasting, accuracy and datasegmentation with better reporting.

BUSINESS REQUIREMENTS


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For retail energy : More accurate pricing

For billing : Improved processing

Need to improve its non-integrated, outdatedand high maintenance legacy system.

BUSINESS REQUIREMENT contd.


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AGL look for a partner who together with AGL

team would focus on providing timely UAT forthe requested changes in production.

To brace for this, the company turned to

Tata Consultancy Services (TCS).

TCS took $16 million to improve AGL ERPsystem.

COLLABORATION


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TCSs specific role as a system integrator and

to plan, design and build an analytics solutionfor wholesale forecasting, powerful enoughto handle massive data flow.

TCS took over the management of theexisting SAP ERP system, while supportingimplementation of SAP IS-U.

TCS ROLE


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TCS provide a comprehensive Application

Maintenance and Outsourcing(AMO) solution.

To reduce operational expenses per customeraccount.

To reduce IT complexity and cost .

To ensure flexibility and scalability.

TCS SOLUTION


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TCS proposed its Global Network DeliveryModel(GNDM) to offer AMO service to theclient.

TCS and AGL energy selected SAP HANAtogether with new capabilities which arebeing developed using AGILE softwaredevelopment methodology.

TCS SOLUTION contd.


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The SAP HANA platform a combination ofmultipurpose, in-memory software andleading SAP partner hardware.

SAP HANA enables business to query multipletypes of data source in real time atunprecedented speed and volume.

SAP HANA


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SAP HANA is reducing IT maintenance costs

Improving data accuracy

Improving AGLs real-time forecastingcapacity.

SAP HANA contd.


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Zero-escalation transition and support.

Significant enhancement in the level of ITservices.

Increased efficiency in accessing resource antechnology services.

BENEFITS


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Improved productivity

Reduced cost of application maintenance.

Improved operational efficiencies.

Flexibility and scalability of operations withcost proportional to business requirements.

BENEFITS contd.


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Documents

CASE STUDY AGL Energy Ltd.pptx