Our Financial Institutions team understands the ongoing and emerging challenges of the industry because we’re immersed in it every day. We know a Financial Institutions competitiveness depends on the performance of their technology, but more importantly, their ability to consistently provide a distinguished level of service. We apply our in-depth industry knowledge to our work with Financial Institutions as a partner, helping them exceed expectations. The service we provide is inherently the level of service Financial Institutions provide to their clients.

The key is to work with a partner that can help narrow the range of choices to something that makes sense for their business, and outline the pros and cons of each strategy. Our goal is to work with our Financial Institution clients to implement a solution that best aligns their needs with today’s market realities.

The following case study demonstrates how Cambridge was able to address serious business issues that were facing a large Financial Institution.

A large Financial Institution with many downstream financial institution clients was facing significant international payments issues, along with process inefficiencies that were raising red flags with auditors. Although local financial institutions had the ability to make domestic payments, making international payment often became an issue, especially when the main provider was a larger bank that

Case Study: A Financial Institution Client

Cambridge was able to address the issues facing this Financial Institution through the implementation of a private label version of Cambridge Online with a Single Sign-On (SSO) login. The private label element allowed the financial institution to maintain the look and feel of their system on Cambridge’s platform, while SSO allowed for a seamless and secure transition between the websites. By enabling both, the client was able to perform all their operations using one password.

Furthermore, the SSO capability allowed for a safe and compliant integration that not only gave the client payments capabilities, but also control and reporting functionality all on one platform. By enabling different approval models, as well as the capability to create parent-child entities, Cambridge was able to ensure the delivery of excellent business practices with all required security elements.

“With a web-based, user friendly platform, Cambridge offered BBN

an opportunity to raise the bar. Drawing on the knowledge and

experience of their dedicated staff, Cambridge helped us automate our internal processes, expand

reporting capabilities and increase the functionality offered to our

community banks and credit unions.”

Lisa ReynoldsSenior VP, Risk and Technology

BBN Partners

is a competitor. In addition, due to a variety of platforms and solutions, the process was often quite cumbersome and created issues with the regulators and auditors. Furthermore, with an increasingly stringent regulatory banking environment, compliance and security issues had the potential to cause significant business risks.

“We were seeking a provider that was financially stable, and willing

to work with our unique service needs as a correspondent bank.

The team at Cambridge provided various training conference calls with our staff during a time when employee turnover was an issue. They ensure that our customers

can rely on us to facilitate problem resolution in a timely manner. Our solid partnership allows our customers to serve their own customers’ payment

needs effectively.”

Lynn EllisFirst Vice President

The Bankers’ Bank Kentucky

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Cambridge Global Payments is a trade name used by the following legal entities: Cambridge Mercantile Corp., Cambridge Mercantile Corp. (U.S.A.), Cambridge Mercantile Corp. (UK) Limited, Cambridge Mercantile (Australia) Pty. Ltd.  Cambridge Mercantile (Australia) Pty. Ltd. operates under ABN No. 85 126 642 448 and AFSL No. 351278.  Cambridge Mercantile Corp. (UK) Limited maintains a registered office at 71 Fenchurch Street, 10th Floor, London, EC3M 4BS, and is: registered in England and Wales, Company No. 5271222; authorised by the Financial Conduct Authority (FRN 900702) under the Electronic Money Regulations 2011 for the provision of electronic money and payment services; and is registered with the Information Commissioner’s Office, Registration Number ZA031019. 

Case Study: A Financial Institution Client

The Wire Administrator of a

client logs on to the Financial

Institution’s website

The user is then seamlessly

transfered to Cambridge Link to

execute deals

Robust and customizable

reporting tools help closing accounting

cycle

New common scenario for a financial institution’s client would look like this:

“Since 2012, EasCorp has partnered with Cambridge Global Payments to enable FX payments for its member financial institutions throughout the United States. Cambridge’s online transaction platform is modern and efficient. Pricing

is competitive and equitable. The company is very customer-focused as evidenced by how it responds to the very occasional glitch in a transaction-intensive, complex undertaking. Issues are escalated immediately, and they are

resolved in a very timely fashion. Bravo, Cambridge, for balancing dynamic growth during the past three years with excellent customer service.”

Jane MelchiondaChief Executive Officer

Eastern Corporate Financial institution (EasCorp)

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Cambridge Global Payments is a trade name used by the following legal entities: Cambridge Mercantile Corp., Cambridge Mercantile Corp. (U.S.A.), Cambridge Mercantile Corp. (UK) Limited, Cambridge Mercantile (Australia) Pty. Ltd.  Cambridge Mercantile (Australia) Pty. Ltd. operates under ABN No. 85 126 642 448 and AFSL No. 351278.  Cambridge Mercantile Corp. (UK) Limited maintains a registered office at 71 Fenchurch Street, 10th Floor, London, EC3M 4BS, and is: registered in England and Wales, Company No. 5271222; authorised by the Financial Conduct Authority (FRN 900702) under the Electronic Money Regulations 2011 for the provision of electronic money and payment services; and is registered with the Information Commissioner’s Office, Registration Number ZA031019.