Case Studies in Enterprise Architecture

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Best Practices in Enterprise Architecture Case Studies from Oracle Enterprise Architects

presenting with and


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Tim Francois

The Hartford Director, Architecture

Speakers

Nathan Smith

PHH Chief Architect

Helen Sun

Oracle Director,

Enterprise Architecture Oracle Enterprise Architect

Alan Levine

Oracle Senior Director,

Enterprise Architecture Oracle Enterprise Architect


Agenda

• Introduction

• EA’s Role in Business/IT Transformation

• Case Studies

– Finance Transformation at The Hartford Financial Group

– IT Transformation at PHH Corporation

• Best Practices and Lessons Learned


State of IT


Transform Operations — EA Optimizes Business Transformation

Leverage Information Strategically — EA Ensures Actionable Delivery of Relevant Information

Mergers and Acquisitions – EA Leads the Due Diligence

Building Core IT Strength — EA has the Right Business Focus

How EA Helps


Case Study: Finance Transformation

• Background

• Challenges

• Approach

• Deliverables

• Best Practices Tim Francois

Information Technology Architect

The Hartford Financial Group


The Hartford Background

The Hartford Financial Services Group Inc.

(NYSE: HIG) is a leading provider of insurance

and wealth management services for millions of

consumers and businesses worldwide. The

Hartford is consistently recognized for its

superior service and as one of the world's most

ethical companies. More information on the

company and its financial performance is

available at www.thehartford.com.

Founded in 1810

Fortune 150 company

Employees: 26,200

Company headquarters are in Hartford, Conn.

Employees are located in offices across the

country and many employees work remotely.

Join us on Facebook at

www.facebook.com/TheHartford.

Follow us on Twitter at

www.twitter.com/TheHartford

http://cts.businesswire.com/ct/CT?id=smartlink&url=http://www.thehartford.com&esheet=6838264&lan=en-US&anchor=www.thehartford.com&index=1&md5=3384e73802664ef9c437b81e84457727

http://cts.businesswire.com/ct/CT?id=smartlink&url=http://www.facebook.com/TheHartford&esheet=6838264&lan=en-US&anchor=www.facebook.com/TheHartford&index=2&md5=e76fe64f76e2c83ec43d67fb4925a86e

http://www.twitter.com/TheHartford


Products and Services

• Auto insurance

• Life insurance

• Homeowners insurance

• Disability Insurance

• AARP-Endorsed Products

• Mutual Funds

• Annuities

• Individual Retirement Accounts

• College Savings Plans

• Bonds

• Business Owner's Policy

• Commercial Auto

• FleetAhead

• General Liability

• Leave Management

• Livestock Coverage

• Loss Control

• Management & Professional Liability

• The Hartford Productivity Advantage

• Property

• Umbrella

• Workers' Compensation

• Employer-Sponsored Retirement Plans

• Group Benefits

• Group Disability

• Life & Accident

• Retiree Health Coverage

• Small Business Retirement Plans

• Voluntary Benefits Solutions

Insurance Investments Business

Coverage

Employee

Coverage

Individuals and Families Businesses


Philanthropy and Volunteerism • The Hartford places a high value on making our world a better

place. Through its corporate philanthropy initiatives, including

direct giving, volunteerism and educational programs, The

Hartford and its employees help make a positive impact on

people's lives.

• To strengthen the cities and towns where we live and work, The

Hartford offers paid time off for volunteering and a wide range of

company-sponsored activities. Each year, our Hartford Heroes in

Community Service donate more than 100,000 volunteer hours.

• Employees tutor and mentor students at-risk, serve on nonprofit

boards, teach financial literacy, deliver meals to the elderly,

donate blood, run food and toy drives, fund-raise for social

service agencies, help high school students apply to college,

teach inner-city kids how to ice skate, build affordable housing

and fight hunger in our communities.


Recognition

After 200 years in business, The Hartford is known for its superior customer service, high

ethical standards and continued operational excellence. Listed below are some of the

recent awards and recognitions received by the company and its employees.

• March 2011: Received 2011 World's Most Ethical Companies by Ethisphere

• Nov 2010: Received Top Military Friendly Employer by GI Jobs

• Sept 2010: Named to Carbon Disclosure Leadership Index for 3rd Consecutive Year

• Aug 2010: Placed on "Best for Vets" list by Military Times Edge Magazine

• June 2010: Received The Spirit of Juneteenth Award by The Amistad Center



• Background

• Challenges

• Approach

• Deliverables





Finance Transformation (FiT) Program

• Why Finance Transformation? – To achieve The Hartford’s goals and go-forward strategy

– Our goal is to become more efficient in transaction processing and reporting, through a centralized

shared-service model, so we can reinvest in value-added and forward-looking capabilities that drive

business growth

– We are building a leaner, stronger Finance function…one that will provide better analytical support

for business partners and richer development opportunities for all of us

• How Will We Accomplish This? – Investing in technology infrastructure and tools

– Improving processes and procedures

– Actively engaging our leaders and employees throughout the transformation

– Making organizational changes to support the new way of doing business

– Driving efficiencies and cost reduction within the organization

– Taking an active role in managing change



• Background

• Challenges

• Approach

• Deliverables





From Isolated Work Streams

to Coherent Architecture

• Multiple work streams

• Requires coherent architecture

• Various technologies and tools

• Difference of opinion in

implementation and approach


From Isolated Work Streams

to Coherent Architecture

Oracle Enterprise

Architecture Framework

Oracle Architecture

Development Process



• Background

• Challenges

• Approach

• Deliverables





FiT Architecture Vision Constrained by Business Strategy


FiT Architecture Vision Guiding Enterprise Architecture Principles

Data management processes will:

• Enable current and emerging Finance accounting, reporting and analysis capabilities in alignment with business strategy

• Align with enterprise standards

• Be automated to maximize control efficiency

• Be automated to minimize manual intervention

• Be designed to allow quick adoption to dynamic business changes

• Leverage and align with common, enterprise-wide capabilities, methodologies, applications, and governance

• Measure and manage data efficiency and quality

Technology applications will:

• Align with enterprise application architecture standards

• Be current, highly available, scalable and secure

• Ensure recovery of system functionality and data assets in alignment with recovery time objectives

• Commercially obtainable and supportable

• Implemented and configured as vanilla - out of the box. (Customizations and code extensions should be discouraged and subject to executive review/approval)

Data architecture design will:

• Align with enterprise data architecture strategy and model (ACORD)

• Establish single source accountability for Finance data and reporting

• Drive completeness and accuracy of data provisioned from authoritative sources, based on business defined timing requirements

• Minimize translation and reduce points-of-failure through streamlined data integration and transformation

• Establish end-to-end transparency and auditability from source to report

• Leverage common enterprise data definitions and reference tables

• Promote data sharing


FiT Architecture Vision Principle Map


Current State

DBME

31 PL

Distrib

Apps

PLA-Auto

PL MAINFRAME

AUR

PLA-Property

Texas Fire

Dwelling

Account

Credit

24 CL

Client/

Server

System

sRequote

Diary

AMIS Internet PL

MVR

ARMS Auto

CLUE

Territory

CodeARMS Prop

Risk Exp

Prop

PLIARS

Prefill

BSE Sales

Front End

Ins Score

OTM

Risk Exp

AutoMarketing

SEMCI

CSF

OSP

CCPS

TABS,

NPPS

Bulk

Billing

Workers

Comp

Spectrum

Expiration

CAPIS

/AMF

AIF

LARS

BLC Mo

INFO1

IRES/PINS

Unit Cost,

Svc Index,

PAIRS

Auto

Comm Small

Lines

GL, Umb,

Exp Rating

CL

MAINFRAME

ARP

CAS HIG CAS

CCPS

Preprocesso

r

BLC YTD

Closed

CS-CAS

ECLIPS

FOCS

Daily

Output

LIS

CMF Update

HEF

DPS

MISRE

MSI

Monthly

Extractor

NCC

Interface

LASER

OS

PSI

Recovery

Mgmt

Trigger

R&P

Transfer

Weekly

Extractor

Weekly

Rollup

Data

Integrity

History

Rptg

@ventur

e

CL Special

Calls

Natl

Accts

Data

Base

Monthly

Rollup

SOURCE

PSR

CAPRE/

ALU

ITMS

Effective

Premium

CL Data

Warehouse(BKF)

(8 subsystems)

PL Data

Warehouse

CSP Rptg

PLSP

OTA

Natl

Council

Call

QIR

Pol/Clm

Unloads

KZ14

XS10

TMF/

ATMF

KZ16

KZ7

KN31

KN33

XY1

CMF

CAS

Local

CIDB

OS/

Closed

XXD01

DMF

Mass

Auto

PL Special

Calls

PASS

IAIABC

CPM

LDS

IFPS

Cal

Div

Call

WC Special

Calls

MASTER

Update/Rptg

LOBSTOR

PER

Mainframe

IBA

Insured

Name

CIBNR

TARS

IPCF

ASPIR

ARI/New Breakout

DCINPPS

MLECS

BICS

MRPF

ERA

Mainframe

Breakout

BEARS

Single

Source

Statutory

IBNRAIF/

CIDER

CARS

APPLE

CIDER

POLPC

COINS

Summary

PTF

CSAS

CIRCL/

SCRAM

Eff Mo

Expense

System

PACERCorpTABS,

New TABS AARP,

Old TABS AARP

HORIZON

SHARP

Premium

Reserve

Specialty

&

Specialty

Actuarial

Systems

REINS

HASKE

DCS

SEAS

SRAP

Pers

Actuarial

Systems

Pers Auto

AIRS

Property

AIRS

COINS

NCC

MASTER

NCC Interface,

Prem Reserve

ARI,

CAPIS,

Ext FeedsTrumbull

Financial

Warehouse

CAMS,

Experian

MASTER

Global

Reference

Systems

Various Systems

Various Systems

Various Systems

KZ14,

CAPIS,

Eff Prem

E Rpts, IBA,

Reserving Exhs,

Corp Act Intranet

Rptg, CPM

INFO1, LDS

HORIZON,

CIDER, Comet

Expense, CLA

Sales, Ledger,

Comm Actuarial,

CPM, ROSE

Prem Reserve,

IBNR & Adjs

Annual Stmt

FAST,

INFO1,

HORIZON,

CIDER,

Expense

Assumed Reins (London,

Madrid, Hong Kong),

Pools & Assocs, DCS,

AIPSO, USAIG

Sched F, Sched P, SEAS

CIBNR, Expense, BLC Mo,

NPPS, LAE,Prem Reserve,

HORIZON, DCS, BACIS

PLA, Polk,

RISC

LAPS

CMF ,FACTS,

Misc InfoR&P

Billing Systems,

Suppliers/

Consultants

SHARP

Prem Reserve, REINS,

BACIS, MASTER,

Payroll, Budget, DCS

SHARP,KZ14, NPPS

Various

Inputs

NPPS, KZ14, Prem Reserve,

MASTER, Misc Input

Revised 9/13/02

by Pete Carbutti

ext 7-5293

Originally created

by Bob Duccini

ext 7-4676

Fld Off Trans, PACER,

Affinity,SHARP,CAMS,

TABS,TABS AARP,ISI,

COGEN,Life,IBA,

Trumbull,Misc Acctg,

Bank Feeds,EDI Trans

TABS Corp, TABS AARP,

Affinity, CAMS, SHARP,

Banks, Expense, REMIS,

IRS, APECS,HORIZON

AUR, AIF,

IRES/PINS

CLA DBs

IRES/PINS,

Expiration,

AIF

NPPS,

CAPIS,

AUR

MASTER,

ERA,PSR,

MRPF,

CIDER

IRES/PINS

NPPS

Livestock Mort,

HARTRE,Property

CCPS

Data

Collect,

CLA,

NPPS

ASPIR,CLA,NPPS,

LARS,Trigger,DCS,

Ext Feeds,CAPIS,

Trumbull DW

INFO1, HASKE,

NPPS,CLA, TABS

Data Collect,CAPIS,

PACER, CCPS, AIF,

IRES/PINS, Misc InputsP&C OVERVIEW

Many Other

Systems

Many Other

Inputs

Many Other

Systems

Various

Systems

Various

Systems

Various

Systems

Various

Systems

Various

Systems

Fld Offs,

PINS

Various

Systems

Teleclaim,

Customer

Service

Reps Clm DBs,

PL & CL PMFs,

RPN, AMF,

Select Cust

NPPS,

AMF

ITMS

CASD

AMF, CMF,

Pol Hold DB

Colossus,

Alloc to File,

Managed CareMISRE

Pol Hold File

Banks,

Canada

APECS

Daily

Incurred

Add'l

Info

CMF,

TMF/ATMF

Various

Inputs

Manual

Input

First St,

Property

NADB

CAS HIG

Dir Billed

Manual Issue PL

Wkly Ext,

CAS HIG

CAS

HIG

Stat IBNR,

SRAP, HORIZON

MASTER

BLC,

Customers

Cal Data

Call,

Expense,

LAPS

Periodic

Interface

SHARP

AUR,

Expiration

CAS, Acct Credit,

CL C/S Systems

DCS, CAMS

DCS, Texas Fire, XY1

AURAcct Credit

FOCS,

PL DWAUR,

PARIS

DCS, CAMS

XY1

CPM

MASTER

AIRS,KZ14,LDS,IPCF,N

PPS,INFO FROM

RPTS

LDS,NPPS, St Book Rpts,

PPR Rpts

DBS,

INFO

DCS

HORIZON

CL Data

Warehouse

LDS,HEF,NADB

SFA

(Siebel)

EBC

CL MQ

Series Hub

IDARS

Fld, At Home,

Remote

CL DW

TABS,

IRES/PINS

CL DW

Agts, Agcy Sys, Portals, Insureds

PARIS

SPURSManual

Input

Manual

Input

NPPS,

BEARS

CLACLAPLA

PARIS

EDM

CS CAS,,

HIG CAS

CAPIS

TPA Preprocessor

CPM

IBA

ERA

Rptg

PPR

PPR

CORP ACT

INTRANET

RPTG

Eff Prem/GAINS

CAPRE

CPMClaim DI

LOBSTOR

PSR

Res Sys,

IFPS

Adjs

MASTER Upd/tRptg,

Status of Pricing,

Planning Consults,

Forecast Data,

Misc Input,

HORIZON,

MASTER Updt/Rptg,

MISRE ERA

Sch P, Ad Hoc,

CW LDS

Reserving,

SHARP,

Expense

Claim

Inknowvation

CAPIS

Various Clm Sys

***This is NOT a complete inventory***

***of Hartford P&C applications***

CAPIS


Current State


Future State

Process Management

Master Data Management

Types of Reports

Financial Accounting

• SEC • NAIC/Stat • TCP • SRAP

Financial Management

• Income Stmt. • Balance Sheet • Cash Flow • Blue Book

Perf . Management • Customer • MELOB • Executive

Dashboard • Balanced

Scorecard

Operational Reports

• Recon Reports • Trial balance • Check register

Data Capture and Staging

ETL • Validate at

time of entry • Extract • Transform • Batch validate • Derive • Create

Accounting Entries

• Transport • Load

Finance Applications

GL

PS Project Costing

PS Fixed Assets

PS BI & AR

PS Supp. Cont

PO & ePro PS AP

Actuarial Applications

Plan & Outlook

Tax Stream CS Stars

Exp. Acctg .

Ariba

ERM

Rptg . Data Stores

Fin Data

Warehouse

Additional manual inputs

Reporting Tools/Access

Cognos Reporting

Crystal

Reports

Operational Data

Store

• Store transaction details – single source of truth

• Provide xref to source systems

• Recon to source systems

-

TM1

Cubes

Analytics

Source Systems

? Proceed

– NPPS – HFP Loading – SHARP Loading – OMNI Loading – FLOOD Loading

? CHAMPS ? CCPS ? Hart (Canada) ? First State ? Omni ? Service Excess Hart Liab (NADB) ? SHARP (Hart RE) ? Ag Center ( Jayhill ) ? Client/NERCO ? National Flood (Trumbull) ? Bond ? HFPG (Reliance) ? Livestock Mortality ? NADB Adjustments ? Recess

– Cat Ultimate Upload – HartRe Upload – Manual Adjustments – Sharp and Reliance, – Files from Booking – ELRs – Time Curves – Open Bal Amts – Case Factors – Ultimate Loss Factors – Expense (PEXP) – Premium, Loss and

Future Vendor Claims

– LifeComm – Policy link – CLAS – LifePro – Life70 – Consy – LIDP – TAI

? PLA AUTO ? AUTO - AARP ? HOTIS - AARP ? HOTIS ? CGI ? HAWC ? CLAD - CLA ? CLAD - WC ? ASPIR ? CAPRE ? DBME ? DBME - AARP ? PINS ? SRL & H ? HSC - CAPRE / NADB ? BOND ? DIVIDENDS ? TRUMBULL - CL ? RELIANCE(HFP) ? NADB ? OMNI ? TOYS ? RECESS ? FARMOWNERS

– PLIC Licensing - Conn. – PLIC licensing - Penn. – Personal Lines Claim Licensing – P & C Licensing Affinity – CA Licensing APL – P & C Licnesing – Southington Licensing – Okahoma Licensing – Reinsurance – ILAD Contract Services – ASU - R & PF – US Invoices - Canadian Funds – SRL & H Contact Services – Tax Department – Life Tax Dept – Payroll – Payroll Garnishments – Claim Legal – First State - Autopay – First State - Insurance Pay – Assumed Claim Reinsurance Disbursem – Reinsurance Accounting Disbursement – Horizon Management A/P

– Life Co. A/P – Life Licensing – Life Law Dept – Woodbury Financial – GHIP/HCO Invoices – A/P Canada – Canada Invoices – Employee Reimbursements – Autopays – Advances – CHECKWRITER SVC – DCS - CHECKWRITER – SHARP ( hig ) – TABs - PL Affinity – TABs - PL – TABs - CL – Trumbull Billing – Florida JUA – CAMs – Commerical Affinity Programs – IBA – PACER – HFP (Canadian checks) – SHARP – BOND – HCO/ Metlife – DBC AGG Center – Omaha/DBC – Reliance/HFP – PeopleSoft – Heratige Holding

Acctg . Entries

P&C and CITS BLC NPPS BACIS DCS CCPS Billing/MIS PMR CHAMPS P&C Expense MAXIMIS SHARP ReCess Payroll CORES Unearned Prem.

Life MFI VISTA VISTA Comm. SOLAR LTU Loss Processing EZ Commissions State Street Bank MAGIC FRS RPS VIPSTAR FARS OMNI SBT TRAC Life Expense ILD Lifecomm

Treasury (BACIS)

Travel & Expenses.

LOB Warehouses LOB ODS

Business Objects

SAS


Roadmap

Centralized Finance Data Management

• Enterprise-wide Finance Data Model

• Market Risk Reporting Interdependency

• Implement Consolidated Financial Warehouse

• Re-Implement Peoplesoft Suite

• Assess/Plan/Improve Capabilities of Source

Systems

• Implement a Master Data Management

Strategy and Operational Data Store

• Implement and Optimize an Executive

Dashboard

• Capital Planning Process

• Expense and Allocation Process/Technology

Improvements

We are here


Organizational Design

• Alignment Activities

– Currently working with managers within Finance to map organizational activities to the

retained organizational structure which was developed during the Roadmap phase

– Developing spans and layers decision framework

– Alignment activities (steps 1-3) will continue through September

• Workforce Planning

– Currently developing a Strategic Workforce Planning process that includes activities such

as scenario planning, demand forecasting, and supply forecasting

– This process enables the organization to better anticipate and execute against future

business workforce needs

Align Organization Functions

Identify Activities and Roles

Align Organization Structure & People

Implement

Changes

Step 1: Step 2: Step 3: Step 4:



• Background

• Challenges

• Approach

• Deliverables





Best Practices and Lessons Learned

Ensure executive buy-in and support

Establish a cohesive architecture vision. Communicate and educate all stakeholders.

Take a holistic approach to technology stack and focus on solving the business challenges.

Manage inter-dependencies to avoid gaps and duplicated effort.

Revisit the program management approach often and champion change as needed.

Manage your data foundation from source to report.


Transform Operations — EA Optimizes Business Transformation

Leverage Information Strategically — EA Ensures Actionable Delivery of Relevant Information

Mergers and Acquisitions – EA Leads the Due Diligence

Building Core IT Strength — EA has the Right Business Focus

How EA Helps


Case Study: IT Transformation

• Background

• Challenges

• Approach

• Deliverables

• Best Practices

Nathan Smith

Chief Architect

PHH Corporation


Background on PHH

PHH Mortgage • Provides outsourced, private-label mortgage solutions to clients nationwide who are leaders in their fields of business, including financial institutions, real estate companies, credit unions, corporations and government agencies. In 2010 alone, we closed nearly $49 billion in mortgage financing for more than 205,000 homes. The success of our outsourcing model has enabled PHH Mortgage to become one of the top 5 originators of retail residential mortgages in the United States.1 PHH Mortgage also provides home financing directly to consumers.

PHH Arval

• A leading fleet management services provider for corporate clients and government agencies throughout the United States and Canada. In conjunction with global fleet management providers operating under the PHH Arval Global Alliance, PHH Arval also provides services throughout the world..Through consultative expertise, flexible customer service, and award-winning technology, we help reduce costs and increase productivity. We currently have nearly 550,000 automobiles and trucks under management in both sales and service fleets2—and nearly one in three of the Fortune 500 companies are PHH Arval clients.

PHH Corporation (NYSE: PHH) was founded in 1946 by Duane Peterson, Harley Howell and Richard Heather. For

over 60 years, PHH Corporation has helped our clients improve their business through outsourcing. We deliver

world-class outsourcing solutions to our clients through our subsidiaries, PHH Mortgage and PHH Arval.


Background on PHH A leading provider of mortgage outsourcing and vehicle fleet management services

• The 4th largest originator of retail residential

mortgages1 and the 5th largest overall2

• The 7th largest mortgage servicer with a servicing

portfolio of over $170 billion3

• In 2010, PHH Mortgage closed over 164,000 home

loans across the U.S.

• Contractual relationships with financial institutions and

real estate brokers

• Limited credit risk versus the industry

• Recognized leader in the fleet management industry

for best-in-class customer service and innovative

technologies

• Approximately 570,000 vehicles under management

in the U.S. and Canada

• Represents 16% of the North American commercial

fleet market1

• Well-diversified portfolio of leases to Fortune 500

• Approximately 100 clients have been with PHH for 20

years or more

Mortgage Origination and Servicing Fleet Management

1. Based on 1Q2011 statistics from Inside Mortgage Finance, May 20, 2011. 2. Based on 1Q2011 statistics from

Inside Mortgage Finance, July 1, 2011. 3. Based on 1Q2011 statistics from Inside Mortgage Finance, June 17, 2011. 1. Based on 2011 Automotive Fleet Fact Book.


Over the past few years, PHH technology adopted a short term, ―lights on‖ model for the technology management. As a result, the following risks were introduced to the business:

• Aged, unreliable systems

• Increased maintenance costs

• Decreased systems stability resulting in more outages

• Failure to take advantage of new technologies at the rate of our customer and employee expectations, and behind our competitors

Two business units, PHH Arval and PHH Mortgage, have historically built and maintained two technology environments.

• Line of Business specific best of breed technology implementations

• Siloed technology roadmaps per business unit

• Two disparate processes for delivering projects to the business

• Limited sharing of resources and expertise between the business units

Background on PHH



• Background

• Challenges

• Approach

• Deliverables

• Best Practices

Nathan Smith

Chief Architect

PHH Corporation


Network, Infrastructure, Telephony, Data Centers

2+ Operating Models • How we build and maintain

2+ Platforms • Technology solutions,

relationships with vendors, contracts, skill sets…

2+ Technology Cultures • How we collaborate, manage

partnerships, prioritize resources, and deliver services

Sales Platform

Financial Platform

Web Platform

Data Platform

Security

Operations / Servicing

Network, Infrastructure, Telephony, Data Centers

Sales Platform

Financial Platform

Web Platform

Data and Storage Platform

Security

Operations / Servicing

Mortgage Platform Fleet Platform

Current State

http://www.phhmortgagesolutions.com/index.html

http://www.google.com/imgres?imgurl=http://ceoworld.biz/ceo/wp-content/uploads/2009/01/anthony-buddy-piszel.jpg&imgrefurl=http://ceoworld.biz/ceo/2009/01/28/freddies-anthony-buddy-piszel-named-chief-financial-officer-for-the-first-american-corporation&usg=__VKrgkNWiQLzoMtixzYbDRh_T02U=&h=190&w=275&sz=12&hl=en&start=7&itbs=1&tbnid=aGhUNLH2CVSF_M:&tbnh=79&tbnw=114&prev=/images?q=first+american+corporation+logo&hl=en&gbv=2&tbs=isch:1

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http://www.google.com/imgres?imgurl=http://sixsigma.scmhrd.edu/img/Sutherland.jpg&imgrefurl=http://sixsigma.scmhrd.edu/winners_08.aspx&usg=__0aMwIn9KrwNxfmV7SDoqP2VsXRk=&h=233&w=734&sz=23&hl=en&start=3&itbs=1&tbnid=IP3I3wHA9pkeeM:&tbnh=45&tbnw=141&prev=/images?q=sutherland+global+services+logo&hl=en&gbv=2&tbs=isch:1

http://www.google.com/imgres?imgurl=http://www.firstanalysis.com/webfiles/sourcecorp1162003151226.GIF&imgrefurl=http://www.firstanalysis.com/index.asp?PID=18&cid=49&coid=2113&usg=__4j5eMCSU2ohprAR2HPxb8zF3b7U=&h=93&w=111&sz=4&hl=en&start=1&itbs=1&tbnid=mxOu_geVGGErGM:&tbnh=72&tbnw=86&prev=/images?q=sourcecorp+logo&hl=en&gbv=2&tbs=isch:1

http://www.lpsvcs.com/

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• Leveraging strategic business partnerships to adopt a best of vendor technology offerings – moving away from the disjointed best of breed implementations.

• Key strategic business partner like:

• Oracle

• EMC

• Microsoft

• Apple

• IBM

The convergence of one innovative platform that provides PHH (Fleet, Mortgage, and Corporate) technology with best in class web, mobile, security, data, and communications services while driving down total cost of ownership.

IT Transformation



• Background

• Challenges

• Approach

• Deliverables

• Best Practices

Nathan Smith

Chief Architect

PHH Corporation


Work Streams

PHH Enterprise Architecture/Oracle Enterprise Architecture

Datab

ase

BI

SOA

E 2.0

Secu

rity

Sybase

Migratio

n

Data w

areh

ou

se

System

Mgt

Hardware

Main

frame

mo

de

rnizatio

n

EXA

Platfo

rm



• Background

• Challenges

• Approach

• Deliverables

• Best Practices

Nathan Smith

Chief Architect

PHH Corporation


EA Center of Excellence Key Deliverables

• Current EA Practice Assessment

• Enterprise Architecture Charter

• Role Definition

• Engagement Model

• Architecture Principles

• Future State Architecture

• Technology Roadmap

• Enterprise Architecture Maturity Roadmap


EA Center of Excellence Maturity Assessment


EA Center of Excellence Role Definition

Enterprise Architect

• Enterprise Architects apply architectural processes and techniques across the enterprise.

• Enterprise Architects lead the development of a single holistic enterprise architecture model for the whole of the organization, from all architecture perspectives (Business Services, Business Processes, Information, Applications and Technology).

• They ensure the Enterprise Architecture is closely aligned to the business Strategy, Business Operating Model and IT strategy, and satisfies all enterprise architecture requirements.

• They also investigate and make recommendations on Architecture Decisions concerning Architecture Requirements (Topics & Gaps) raised by their stakeholders, such as the Delivery Projects.

Solution Architect

• Solutions Architects provide a bridge between specific business problems and issues and the solutions which are needed to support them.

• They require a knowledge of the Enterprise Architecture, as one of their roles is to ensure compliance with the Enterprise Architecture in the project.

• Solutions Architect roles are project facing and provide two areas of support:

• With a business focus, ensuring the solution meets with the business requirements.

• With a enterprise focus ensuring that the enterprise requirements for reuse, compliance to standards, principles, traceability to enterprise reference models, and alignment with the target enterprise architecture vision.

Domain Architect

• Domain Architects are specialists with in-depth knowledge within the particular domain of their expertise.

• They can be part of the Enterprise Architecture Team or working in various Delivery Projects.

• The word domain is used to relate to the skills sets required for a niche area of knowledge.

• Examples of Domain Architect Roles include:

• Security Architect

• Integration Architect

• Data Services Architect

• Infrastructure Services Architect

• Business Architect with business specific knowledge (i.e. Loan Origination


EA Center of Excellence Architecture Principles


EA Center of Excellence – Current State

• Decentralized IT • Duplicated Services

• Centralized: Finance • Decentralized : HR & Core Processes • Key: Customer Relationship – “Treat Customers as Family”

• Operating Model – Diversified • Organic Growth – Channels / Innovation

Business

Applications

Information

Technology

• Best of Breed • Departmental / LOB Apps • Corporate financial apps

• Decentralized customer data • No data stewards / Ownership

• High complexity, minimal constraints on users

• High adoption rates

• No standardized integration

Business Strategy Capability & Processes Organization

Applications Strategy

Information Strategy

Technology Strategy

• Siloed, LOB Driven • Duplicated

Capabilities

• Data models based on applications • Different data models, structures, and semantics • Unstructured data explosion

Information Assets

• Heterogeneous platforms • 4 data centers including 1 Outsourced center

Software & Hardware

Target areas for improvement in red

• Tactical CRM • Mainframe Legacy Functionality • Industry-specific Applications

Capabilities


EA Center of Excellence Product Mapping Reference

Infr

astr

uctu

re P

latf

orm

En

gin

eerin

g

Vis

ua

l &

De

cla

rative

So

lutio

n

Deve

lop

me

nt,

Asse

t M

an

ag

em

en

t

Secu

rit

y

Id, R

ole

& P

olicy M

an

ag

em

en

t, A

AA

, T

LS

,

Me

ssa

ge

Le

ve

l S

ecu

rity

, S

SO

, E

ntitle

me

nts

M&

M

Mo

nito

rin

g, M

an

ag

em

en

t, S

LA

Assu

ran

ce

User

Interaction Multi-Channel Delivery, Content Delivery, Enterprise Collaboration and Search

BPM EDA BI SOA MDM CM

Service

Discovery,

Enablement,

Mediation, &

Orchestration

BP Analysis,

Design,

Execution,

Management,

& Monitoring

Content

Lifecycle

Management,

Conversion,

Pub / Sub

Event

Detection,

Complex

Event

Processing

Data Query,

& Analytics,

Reporting,

Predictive

Modeling

Data

Cleansing,

Normalization,

Rationalization,

& Provisioning

Integration Application Integration, Data Integration, B2B, Connectivity, Messaging

Computing

Foundation

Data

Management Data & Content Persistence, Data Warehousing, Caching Rules Definition

& Evaluation

Resource Optimization, RASP, Capacity on Demand, Dynamic Provisioning, Clustering

Service Consumers &

Delivery Channels

Composite Applications Portals BPM Process Web Apps Mashups Fat Clients

Employees IVR Customers Partners Mobil

….. …. …..

Client Apps Terminal


EA Center of Excellence Product Mapping Reference

Infr

astr

uctu

re P

latf

orm

En

gin

eerin

g

Secu

rit

y

M&

M

Monitorin

g,

Managem

ent,

SLA

Assura

nce

User

Interaction Multi-Channel Delivery, Content Delivery, Enterprise Collaboration and Search

BPM EDA BI SOA MDM CM

Event

Detection,

Complex

Event

Processing

Data

Cleansing,

Normalization,

Rationalization,

& Provisioning

Integration Application Integration, Data Integration, B2B, Connectivity, Messaging

Computing

Foundation

Data

Management Data & Content Persistence, Data Warehousing, Caching Rules Definition

& Evaluation

Resource Optimization, RASP, Capacity on Demand, Dynamic Provisioning, Clustering

Service Consumers &

Delivery Channels

Composite Applications Portals BPM Process Web Apps Mashups Fat Clients

Employees IVR Customers Partners Mobil

….. …. ….. …. ….. ….

Client Apps Terminal

WebCenter Suite

Ente

rprise M

anager

& M

anagem

ent

Packs

Oracle Data

Integrator EE

Oracle

DB EE

RAC

Advanced

Compression

DB

Vault

Oracle AIA Foundation Pack

Tuxedo

Golden

Gate

WebLogic

Suite

Oracle SOA

Suite

Advanced

Security

Audit

Vault

Enterprise

Repository Service

Registry

Coherence

Enterprise

Content

Management

Suite

Unified

Business

Process

Management

Suite

Real A

pp

Te

stin

g

Oracle

Business

Intelligence

Foundation

Suite

Real-Time

Decision

Server

Oracle Real User

Experience Insight

Identity

and

Access M

anagem

ent

Suite P

lus

JD

evelo

per

DB

Partitioning Spatial OLAP


EA Center of Excellence Product Governance Chart

Category Product Name Color Target Product

Application Server WebSphere Yellow WebLogic 11G

Application Server WebLogic 8.1 Red WebLogic 11G

Application Server WebLogic 11g Green

Presentation ColdFusion Yellow WebCenter/ADF

Presentation Java Page Flow Yellow WebCenter/ADF

Presentation Java Presentation Layer Yellow WebCenter/ADF

Presentation EJB/JSP Framework Yellow WebCenter/ADF

Presentation PowerBuilder Red WebCenter/ADF

Presentation WebCenter/ADF Green

Business Rules Engine FICO Blaze Advisor Yellow Oracle Business Rules

Business Rules Engine CA$H Utilities Yellow Oracle Business Rules

Business Rules Engine Oracle Business Rules Green

Enterprise Data Integration SeeBeyond/JavaCaps Red Oracle SOA, ODI, Golden Gate

Enterprise Data Integration Informatica Yellow Oracle SOA, ODI, Golden Gate

Enterprise Data Integration TIBCO Integration Manager Red Oracle SOA, ODI, Golden Gate

Enterprise Data Integration Oracle SOA, ODI, Golden Gate Green

BI/Dashboards VB/Access Red OBIEE

BI/Dashboards Cognos Yellow OBIEE

BI/Dashboards Hyperion Yellow OBIEE

BI/Dashboards OBIEE Green

Business Process Management TIBCO InConcert Red Oracle BPM

Business Process Management Lombardi TeamWorks Yellow Oracle BPM

Business Process Management Oracle BPM Green

Security Security 2.0 Red Oracle Identity Suite/Novell eDir


EA Center of Excellence - Roadmap Work Streams 2011 2012 2013

EA Center of Excellence

ExaPlatform

Database

Business Intelligence

Data warehouse

SOA Suite

System Management

Security

Web Center

Sybase Migration

Mainframe Modernization



• Background

• Challenges

• Approach

• Deliverables

• Best Practices Nathan Smith

Chief Architect

PHH Corporation


Best Practices and Lessons Learned

• Need support from the top down

• Communication, communication, and more communication

• People Skills

• Never happens as quick as you and management plan

• Change can not happen in a vacuum

• Getting wins under our belt (show progress)

• Even an IT transformation needs strong business support

• Hard to buy experts … training

• Oracle Enterprise Architecture

– Process and delivery oriented

– Rigid but flexible approach

– Platform agnostic

– Real world experience

– Well-versed in industry best practices


Q&A


Oracle Enterprise Architecture Approach

• Driven by business strategy

• Iterative, agile EA approach

• Aligns with customer and industry

frameworks

• Leverage best practice business

models and reference architectures

• Achieve sustainable results

with pragmatic governance



Documents

Case Studies in Enterprise Architecture