CWDS / Child Welfare Digital Services

Case Management Digital ServiceSprint ReviewSprint 4.3:

9/21/17 – 10/04/17

Agenda• Sprint Stories

• Core County Brief

• Sprint Backlog

• Team Metrics

• Research, Design, & Business Presentation

• Design Operations Presentation

• Development Presentation

• What's Next

Stories• Research and Design

• Co-Design Workshop

• Concept Designs Themes & Direction

• Concept Designs work in progress

• CWS/CMS Screens Discovery

• Business• LA County Research Syntheses• Sacramento County Research Syntheses• Co-Design Workshop Participation & Support• Project Interfaces Collaboration

• Development• Co-design Workshop

• Page Header

• Understanding legacy Data Structures

• Living Style Guide

• Smoke Test

REMINDERS

Agile Training - 10/12/17

Bi-Weekly County Call -

10/11/17, 11:00-12:00

Case Management Sprint Review -

10/18/17, 2:30-3:30

• Adding 2 core counties - Merced, El

Dorado

• Co-Design workshop survey sent out

on 10/2 and awaiting feedback

• Inventory of data fields in legacy

system for placement functionality

• Probation Interface collaboration is

ongoing

Core County Brief

#1 Team Stories

Sprint Metrics Sprint 4.1 Sprint 4.2 Sprint 4.3

Iteration 4.1 4.2 4.3

Planned Capacity % / PTS 78%/118 72%/105 76%/124

Accepted # of Planned Feature Stories / PTS 39/118 46/105 37/118

# of Completed Feature Stories / PTS 42/118 48/105 37/118

% Completed (by PTS) 100% 100% 95%

# of Stretch Backlog Features / PTS 0/0 0/0 0/0

% Completed (including Stretch, by PTS) 100% 100% 95%

Average Velocity over 3 sprints 118 105 118

Cycle time for Features (in hrs.) 90 125 115

Sprint Metrics

User Researchers Antoinette and Maria

facilitating an activity in Sacramento with

social workers from our Core Counties and

the whole case management team.

What we learnedResearch & Design

KNOWLEDGE SHARING AND BRAINSTORMING EXERCISES

Centered around providing holistic visibility into:

• Core County Task Workflows within Emergency Placement

• Core County Family Finding Efforts

• Core County hindrances & valued solutioning ideas

OVERVIEW OF EVENT

• 2 day workshop with representative from our core counties,

and the CM design and Development team

• Presented and validated Research findings

• Collaborative brainstorming and sketching activities for New

System functionality

• Directions for a first draft of design and further investigation

Co-Design Workshop RESEARCH & DESIGN and BUSINESS

Co-Design Workshop RESEARCH & DESIGN and BUSINESS

• Collaborative Storyboard

• Captured all notes in workshop (Thanks Dev Team!)https://realtimeboard.com/app/board/o9J_k0NZ91o=/

• Short Follow-up Survey Sent via Email on 10/2

RESEARCH & DESIGN and BUSINESSRESEARCH & DESIGN and BUSINESS

4 Core Hindrance Themes

13:16 shared across all countiesRemaining 3 shared across 2:3 counties

MOBILEREALTIME

DIGITAL FORMS

FINDING DATA

TIME BARRIERS

16 Shared Challenge Themes

1Team

“How might we…?”

Art of possible brainstorming

Concept Trajectories

Continue to use direct worker

feedback + ideation sketches to further

conceptualize themes shared

2 Conceptual Design Ideation

Themes

1Team

Recommended by Research x Design based on high % of hindrances (16) and HMW (7) themes affected

County feedback will be directly solicited and used to help inform conceptual designs created

RESEARCH & DESIGN and BUSINESS

Concept Trajectories

CWS/CMS Screens DiscoveryRESEARCH & DESIGN and BUSINESS

Captured screenshots of the task flows in

CWS/CMS that are used in creating a placement.

• Screenshots captured in previous sprints

• Began Placement screen modernization

concepts initiated in collaboration with

other digital service teams

MAPPING LEGACY SYSTEM DATA FIELDS

Begin with researching CWS functionality.

• Where the fields are displayed and how

they relate to other fields and task flows

• In the context of the user interface

• Data type

• Component type

CWS/CMS Screens DiscoveryRESEARCH & DESIGN and BUSINESS

• Goal: Allow probation to complete

work within their own case

management system without having

to log/enter into CWS-NS.

• Worked with Probation Interface Team

and Pilot Counties

• Probation specifications

documentation for data exchange

between Probation Case Management

& CWS-NS

• Work specifically touches Family

finding efforts that Probation

frequently has to do, crossover youth

and 241.1(dual supervised) youth

Probation Interface CollaborationRESEARCH & DESIGN and BUSINESS

Example Probation workflow

DevelopmentCase Management

Living Style Guide

Page HeaderDEVELOPMENT

● Built Page Header based on DesignOps Annotations

● Available via Component Library (NPM Package) With Version 0.1.24

Visual of the Page Header

Global Header (Hides

on scroll)

Page Header

Retrospective

WHAT WENT WELL

• Team feels that they have improved in team collaboration within the

team and with other digital teams

IMPROVEMENT OPPORTUNITY

• Adding details on user story would make it self explanatory to everyone

Impediments and Challenges

IMPEDIMENTS

TEAM CONTROL –none

TEAM INFLUENCE –

none

ORGANIZATIONAL –

none

CHALLENGES

TEAM CONTROL –

None

TEAM INFLUENCE -

Staffing timeline for TPT is forcing some adjustments in

planning

ORGANIZATIONAL -

None

• Continue concept design based on core county workshop

• Begin discussions with Case Management core counties on design concepts

• Document the connections between data fields in legacy for placement

• Continue to build reusable common components based on DesignOps

• Enhance development environment setup to automate code reviews and

deployment testing

What’s Next?

Questions?

Appendix

Mapping legacy system data fields

In order to achieve parity with the existing

system, we need to know which fields are in

the system.

• Where the fields are displayed and how

they relate to other fields and task flows

• Data type

• Component type

CWS/CMS Screens Discovery

RESEARCH & DESIGN and BUSINESS

• Goal: Allow probation to complete

work within their own case

management system without having

to log/enter into CWS-NS.

• Worked with Probation Interface Team

and Pilot Counties

• Probation specifications

documentation for data exchange

between Probation Case Management

& CWS-NS

Project Interface Collaboration

RESEARCH & DESIGN and BUSINESS

Example Probation workflow

What we learnedResearch & Design

Antoinette & Maria facilitating 1 of many Research & Design gaming activities during the Co-Design Workshop, centered

around providing holistic visibility to:

● Core County Task Workflows within Emergency Placement● Core County Family Finding Efforts● Core County hindrances & valued solutioning ideas