Case 8 - GVK Emergency Management & Research Institute: Affordable Access to Emergency Healthcare

Vision: Provide emergency response services under PPP model, respond to 30 million emergencies saving 1 million lives annually. Deliver services at global standards through leadership, innovation, technology, research and training.

Solution:• Innovative delivery model of emergency response services (for Medical, Police and Fire emergencies)

under PPP (Public Private Partnership) structure that provides emergency and pre‐hospital care free of charge to the patient through a mix of government and private funding

Need:• 75,000 emergencies occur daily (30 million p.a.)

80% are at the Bottom of the Pyramid 80% deaths occur in hospitals in the first hour (‘golden hour’)

• 4 million deaths p.a. (cardiac, road accidents, maternal, suicide attempts, infant/neonatal/paediatric, diabetes etc.) due to absence of 4As-

Absence of a universal toll free number Availability of a life saving ambulance Affectionate care by trained paramedics Affordability by every citizen irrespective of income, religion, community

Case 8 - GVK EMRIInnovative Service Delivery

3-digit toll free number ‘108’ accessible from landline, mobile phone. Emergency help will reach you in an average of 18 minutes.

Modern, spacious and open emergency response centres

GIS/GPS to locate emergency victim/ambulance and inform about healthcare facility locations and capacities

Designed and developed cost-effective ambulances to provide quality care for Indian emergencies with facilities for rescuing and balancing patient care with public safety and patients’ relatives comfort

Trained personnel for providing pre-hospital care

Current Status and Future Plans:• Handles over 165,000 Emergency Calls/day, manages over 12,500 dispatches per day and saves over

300 lives daily• Coverage:

States : 12 States and 2 UTsDistricts : 225Villages : 1,97,464

• Reach108 ambulances : 3227Emergencies : 12,500 per day

• CareTotal lives saved : 5,45,027Deliveries assisted : 1,74,314

• Manpower:Total Manpower : 17,655

Case 8 - GVK EMRI

Partner Model – Public Private Partnership (PPP)• 100% of Capital expenditure and Operational expenses by Government (Public)• GVK drives Leadership, Innovation (Infrastructure, Process), Collaborations, Research and Training,

Knowledge transfer and Quality assurance• Mahindra Satyam provides IT solutions as technology partner• GVK EMRI manages and leverages government resources for better outcomes to serve poor• IPR with GVK EMRI

Case 8 - GVK Emergency Management & Research Institute

GVK EMRI ambulance- interiorGVK EMRI ambulance

GVK EMRI infrastructure utilized for disaster management- floods in Andhra

Pradesh

GIS/GPS for speedy reach