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MANDATE Provide a recommendation to allow Congebec to streamline its warehouse logistics. Increase in inventory gaps Inefficient slot locations Expiration of products
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CASSOLUTIONS
COOLING CHALLENGES FOR A
WARM SUCCESS
CONNOR FLACK
AMY LAMSAMANTHA
RAO
MANDATE
Provide a recommendation to allow Congebec to streamline its
warehouse logistics.
MANDATE
Provide a recommendation to allow Congebec to streamline its
warehouse logistics.
Increase in inventory
gapsInefficient
slot locationsExpiration of
products
ANALYSIS
RECOMMENDATION
IMPLEMENTATION
AGENDA
A
I
R
ANALYSIS
A R I
INTEGRITY TEAMWORK RESPECT
ACCOUNTABILITY
EMPOWERMENT EXCELLENCE
VALUES
A R I
Transportation Motion Over-processing
Over-productionDefects and
miscommunications
Excess inventory
Waiting
7 COMMONS ″WASTES″ IN OPERATIONS
A R I
Transportation Motion Over-processing
Over-productionDefects and
miscommunications
Excess inventory
Waiting
7 COMMONS ″WASTES″ IN OPERATIONS
A R I
TRANSPORTATIONDEFECTS AND
MISCOMMUNICATIONS
WAITING
7 COMMONS ″WASTES″ IN OPERATIONS
Disassemble pallets for air transport
tagging
Gaps between expected and received order
quantities
Time between Receiver and CSR to
communicate variations
A R I
IMPROVEMENT PRIORITIZATION
IMPORTANCE
URGE
NCY DEFECTS AND
MISCOMMUNICATION
TRANSPORTATION
WAITING
A R I
COMMUNICATION ACROSS SHIFTS
Receiver
Picker
CSR 8:00
23:30
21:30
6:00 (next day)
6:00
14:30
A R I
COMMUNICATION ACROSS SHIFTS
Receiver
Picker
CSR 8:00
23:30
21:30
6:00 (next day)
6:00
14:30 Possible
communication gaps between CSR
and Pickers
A R I
COMMUNICATION ACROSS SHIFTS
Receiver
Picker
CSR 8:00
23:30
21:30
6:00 (next day)
6:00
14:30Possible
communication gaps between Receivers and
Pickers
A R I
COMMUNICATION ACROSS SHIFTS
Receiver
Picker
CSR 8:00
23:30
21:30
6:00 (next day)
6:00
14:30
Some shifts do not overlap; communication between areas will be
limited
A R I
CURRENT LINES OF COMMUNICATION
Receiving Sheet:
Inventory Gap
Information manually written on
skid
Location of skid
manually entered
Boxes on palette
recountedSheet sent to
CSRData
updated in system
Variations sent to CSR
Product picking info written on worksheet
CSR updates information
Loading Plan sent to
CustomerHandwritten Loading Plan
Manual order check
A R I
CURRENT LINES OF COMMUNICATION
Receiving Sheet:
Inventory Gap
Information manually written on
skid
Location of skid
manually entered
Boxes on palette
recountedSheet sent to
CSRData
updated in system
Variations sent to CSR
Product picking info written on worksheet
CSR updates information
Loading Plan sent to
CustomerHandwritten Loading Plan
Manual order check
RECOMMENDATION
A R I
IMPROVEMENT PRIORIZATION
IMPORTANCE
URGE
NCY DEFECTS AND
MISCOMMUNICATION
TRANSPORTATION
WAITING
A R I
KEY ISSUES: • Expiration of products• Inventory gaps & Verification of
quantities• Confusion with slot locationsSOLUTIONS:• First-in-first-out inventory
management • Centralized information system: SCM• Institute policy of double person audit• Staggered shifts reduces
communication gapsVALUES:Teamwork, Integrity and Accountability
RECOMMENDATION
DEFECTS & MISCOMMUNICATION
WAITING
TRANSPORTATION
A R I
KEY ISSUES:• Time spent disassembling pallets
for air transport• Locating goods in warehouseSOLUTIONS:• Tagging goods based on method
of final destination• Tagging goods based on location
in warehouseVALUES:Excellence
RECOMMENDATION
DEFECTS & MISCOMMUNICATION
WAITING
TRANSPORTATION
A R I
KEY ISSUES:• Delays of information spread to
CSRs and receivers (e.g.: lost documents)
SOLUTIONS:• Input information directly into SCM
VALUES:Teamwork
RECOMMENDATION
DEFECTS & MISCOMMUNICATION
WAITING
TRANSPORTATION
A R I
Team verification
s
Building trust with
employees
Expired goods
ETHICAL CONSIDERATIONS
IMPLEMENTATION
A R I
Immediate Term• 0-1 year
ShortTerm• 1-2 years
Long Term• 2+ years
TIMELINE
A R I
Create a Request for Proposal• Contact possible SCM vendors• Build work team with Lead HandsCommunicate new initiatives with employees• Use bulletin boards, internal memos,
etc…Institute new policies of two-person audits for quantity verification
IMMEDIATE TERM
TIMELINE:0-1 Years
A R I
Invest in IT employees to maintain system• Purchase terminals to be placed around
warehouse Test system in Western Canada warehouse• Overlap with current procedures
Implement First-In-First-Out inventory management• Reduce probability of inventory
spoilages
SHORT TERM
TIMELINE:1-2 Years
A R I
Expand into warehouses across Canada• Consider adding Enterprise
Resource Planning functionality (e.g. staffing)Consider offering Supply
Chain Management software functionality to major customer• Further reduction of inventory gaps
LONG TERM
TIMELINE:2+ Years
A R I
RISKS AND MITIGATIONS
Employees struggle the new system
Customers dislike automation
Technical glitches in the system
Create development team to assist in
customization of system with the developper
Improve Congebec customer-employee
communication
Test in phases and maintain hard copies for
contingency
OVERVIEW
MANDATE
Provide a recommendation to allow Congebec to streamline its
warehouse logistics.
Increase in inventory
gapsInefficient
slot locationsExpiration of
products
MANDATE
Provide a recommendation to allow Congebec to streamline its
warehouse logistics.
Decrease in inventory gaps
Efficient slot locations
Reduced number of
expired products
CASSOLUTIONS
COOLING CHALLENGES FOR A
WARM SUCCESS
CONNOR FLACK
AMY LAMSAMANTHA
RAO