Carlo Maria Drago

Advanced Water Management

2

+ + =

Instrumented Interconnected Intelligent

Something profound is happening with the infusion of intelligence into the way the world works

... Our planet is becoming smarter

Advanced Water Management means enabling higher levels of collaboration and innovation across value chains and ecosystems

NaturalWater

Sources

RawWater

Transport

CleanWaterSupply

ConsumersSewage

Treatment

Recycled/Treated

A lot more data is needed to fully understand, model and predict how water flows around this planet – from natural water sources, to how it is consumed; and what the impacts and dependencies are on other resources.

Access to this information will ensure that we don’t just fix or rebuild existing infrastructure, but to do it better and smarter .

Allowing us to become smarter in how we consume and pay for water.

Better information flow is critical for better water flow

“One barrier to better management of water resources is simply lack of data — where the water is, where it's going, how much is being used and for what purposes, how much might be saved by doing things differently. In this way, the water problem is largely an information problem. The information we can assemble has a huge bearing on how we cope with a world at peak water.”Source: Wired Magazine, “Peak Water: Aquifers and Rivers Are Running Dry. How Three Regions Are Coping”, Matthew Power, April 21st, 2008

The nature of water management must rapidly evolve

From To

Manual Data Collection Automated Sensing

Managing Collaboratively

Intermittent Measurement Real-Time Measurement

Multiple Data Sets Data Integration

“Guesstimation” Tools Modeled Decision Support

Commodity Pricing Value Pricing

Tactical Problem Solving Strategic Risk Management

Managing in Isolation

Measuring, Monitoring, Modeling and Managing

MeteringSensing

Real Time

Data Integration

Real Time

+ Historical Data

Data Modeling

+ Analytics

Visualization

+ Decisions

� Data modeling and analytics to create insights from data to feed decision support and actions

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Feedback to user and data source;

Incentives and actions to change behavior

� Comparison of historical data, with newly collected data

� Data collection

� Data Integration

Source: IBM Corporate Strategy

What does it mean to become Smarter for a utility grid?

Intelligent Water Management turns asset and customer data into insights that drive value

Water Usage Analytics - Segmentation

Adjusting the rate for top 0.05% of seasonal consumers by 5% to 15% would drive a potential revenue increase of over 5X - amounting to $3M - $10M / year

Customer Segmentation

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1 66 131 196 261 326 391 456 521 586 651 716 781 846 911 976 1041 1106 1171

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1 66 131 196 261 326 391 456 521 586 651 716 781 846 911 976 1041 1106 1171

Usage Anomaly

Automated Scheduling

Work Order Scheduling

Automated scheduling of work orders* drives up to 25% increase in work crew utilization and 10%-15% savings in transportation fuel costs

Water Usage Analytics – Anomaly Detection

Reduce meter inspection cost by 30 to 50% by inspecting only defective meters while improving customer service and billing accuracy based on advanced usage anomaly detection analytics

Smarter Water Management Vision:A Comprehensive and Integrated Applications Suite

Sensing and Monitoring Solutions from Partners

Consulting Consulting

ServicesServices

InfrastructureInfrastructureSAFESAFE

EnabledEnabled

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DevicesDevices

Middleware: WebSphere SW, InfoSphere, Database, Systems Management Platforms: servers, storage, communication networks, sensor and actuator solutions & associated services

Green Consulting (SBSS including Green Sigma™ and Advanced Analytics)

…

Includes

combination

of IBM and

Partner

Offerings

Water Information Exchange

Corporate SystemsDevices Network

Information Management, Warehousing and Analytics

Security

Systems Management

Real Time Process Control and Alarm ManagementActive Devices

Sensors and Actuators

Passive Devices

Meters, WaterQuality

Monitors

Hybrids

Site SCADA or Localised Monitoring

and Controls

Specialised(Site

localised)

e.g. RS-485

Proprietary

e.g. ModBUS;

RP-570

Open

e.g. DNP3

TCP/IP

Process Control

Alarm Management

Process Visualisation

Process Monitoring

Telemetry Mediation

Mobile Devices

Handheld units

Capital Planning

Abstraction & Discharge Mngt Resource

Planning

Work and Asset Management

Visualisation

Asset Management

Workforce Management

Back Office

Payroll and HR

Finance

Spatial Analytics

Customer Service

Billing

Metering

Eve

nt A

ware

Contro

ls

Data & Event

Integration

Event Publication

Asset Monitoring

Generic

Capabilities

Intermediation

Enrichment

Transformation

Aggregation and Abstraction

Business Rules Engine

GIS and Topology

Security Devices

CCTV, Webcams, Intrusion

Alarms

Physical Security

Process Management

Demand Modelling

Leakage Management

Water Network Modelling

SewerageModelling

Renewable Monitoring

Flood Modelling

Regulatory Reporting

MaintenanceManagement

Maximo

Netcool

Netcool

AMTSybex

Required Capability: IBM asset

Required Capability: IBM & Partner

IBM

Deep

Thunder

IBM

Green

Sigma

ITS

End user

Services

OSI Soft

Informix

SPSS

SPSS

IBM has strong capabilities in the ‘interconnection’ of ‘intelligent’components

Examples of smarter water management innovation from IBM

Smarter Bay Management:

Paving the way for smarter environmental management and development of Galway Bay, IBM and the Marine Institute of Ireland have deployed a real-time advanced analytics platform to monitor wave conditions, marine life, and pollution levels in and around Galway Bay.

Smarter Levee Management and Flood Control:

In the Netherlands, IBM is working with partners to build smarter levees and flood management solutions that enable authorities to monitor infrastructure and changing flood conditions and utilize advanced decision tools to help prevent avoidable flooding incidents as well as enable better emergency response to unavoidable flooding events.

Smarter Water Use and Energy Efficiency:

IBM itself has realized dramatic economic and sustainability benefits implementing advanced water management systems. Using Green SigmaTM methodologies, IBM has implemented a smarter water management solution in IBM Burlington’s Semiconductor Fab that allowed us to realize $3 million in cost savings and reduce water consumption by 27% while increasing production.

Smarter River and Estuary Protection:

Working with the Beacon Institute, IBM is helping enable minute-to-minute monitoring of New York's Hudson River via an integrated sensor network, robotics, and computational technology throughout the 315-mile river to better understand the overall the Hudson eco-system and how “cause and effect” can be reflected in policies on areas such as: migrating fish, and transport of pollutants.

Current Research programs in Advanced Water Management

Risk analysis; flood forecasting,

Advanced analytics & optimization

Watson

Advanced analytics &

optimization for improved QoS

HaifaWater filtration;

membrane technologies

Almaden

Water quality, pollution

dispersion, urban flooding

China

River Basin simulation

Austin

Innovation is integrating consolidated experiences with researchcapabilities

AMM implementation strategy in Malta

A Small Scale Implementation

Pilots, Testing and Business Case

Regulatory Approval

Selection and Contracting

DeploymentStrategy and

PlanningPost-

DeploymentBusiness Process

Redesign

North America’s largest rollout (5 mil. electric +4 mil. gas meters)

Consulting and Technology services to design new meter specs and Bid Preparation

BPL-AMM pilot network to 5,000 homes and Limited Role out to 10,000 homes

IBM AMM experiences

Develop, deploy and operate 200k AMM GAS & ELECTICAL meters in HOLLAND

Install AMMI solution’ for 1.25M meters in the Italian market

IBM is the industry leader in endIBM is the industry leader in end--toto--end AMM solutions deploymentend AMM solutions deployment

Develop, deploy and operate Malta’s WATER & ELECTICAL meters in Malta

Installing AMM solution for GAS

IUBS: addressing the ChallengeA complex series of challenges required immediate attention to ensure that Malta is able to

deliver affordable secure energy and water while protecting the environment.

Enemalta Corporation generates electricity entirely by

imported fossil fuel

Water Services Corporation provides water from

underground fresh water and more than half of its water

supply by electrically powered desalination plants

• Small isolated system

• Vertically integrated

• 1,400 electricity related employees

• 100% Government owned

• 100% Fuel oil dependency

• Supplies drinking water for all Malta

• Manages waste water for all Malta

• WSC handles the Billing Functions for both itself as

well as Enemalta.

• 1,300 employees

• 100% government owned

ENTERPRISE RESOURCE PLANNING -

Theme 1CUSTOMER RELATIONSHIP MANAGEMENT

- Theme 2

ENERGY MANAGEMENT SYSTEM -

Theme 4

AUTOMATIC METER MANAGEMENT -

Theme 3

PROJECT PLANNING,

SIMULATION, SCHEDULING

GENERATION

PROJECT PLANNING-

DISTRIBUTION

WORKS CONTROL

ASSET MANAGMENT

WORKFORCE

MANAGMENT

PROCUREMENT

NETWORK PLANNING,

ANALYSIS, CONTROL, FAULT DETECTION,

MAINTENANCE, FORECASTING

GEOGRAPHICAL

INFORMATION SYSTEM ENERGY DATA COLLECTION

AUTOMATED METER READING

MOBILE WORKING

WEB-BASED

CUSTOMER SERVICE

INTEGRATOR PORTAL

(crm/billing/gis)

CUSTOMER ACCOUNT

MANAGEMENT

TROUBLE TICKETING &

MANAGEMENT

BILLINGRECEIVABLES MANAGEMENT

INVENTORY

PROPERTY

MANAGEMENT

FINANCIAL &

MANAGEMENT

ACCOUNTING

CONTACT CENTRE

BUSINESS INTELLIGENCE

DOCUMENT MANAGMENT

EMS COMMUNICATION INFRASTRUCTURE

ENERGY

MANAGEMENT SYSTEM &

SCADA

LV ENERGY DATA MANAGMENT

WATER / ELECTRICITY LOSSES

RECONCILATION

ASSET MANAGMENT

The IUBS Program is about the transformation of the whole Utilities processes giving priority to the meter-to-cash domain

Align the organization with new technology and

process requirements

Program Management

Process Centric

OrganizationDesign

Technology

ProcessesOrganization &

& People

Business

Transformation

Process

Centric

Organization

Design

I/TEnabled

Processes

InfoDriven

Organization

Identifyand Manage Change

Business Process Re-engineering

A transformational play triggered by technology

Enel concentrator

GPRS module

AMM v2 Central System

PLC 2.5 Kbps

GPRS Communication Network

RF

Data pulse transmitter

Data pulse transmitter

RF

Enel electricitymeters

Other LegacyMeters Water Meters

Data pulse concentrator

RFGPRS

module

DH Protocol AMR vendor protocol

SAP legacy systems (ERP, CRM, Billing)

MV electricitymeters

Technology is the enabler of the IUBS transformation program

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Strong project phasing together with the execution of a Small Scale Implementation (SSI) heavily facilitates the massive roll-out

of the AMM implementation• Deploy 5000 accounts with AMI

field devices as part of a small

scale implementation (SSI)

• Define processes to make use of

the AMI solution

• Exploit the results of the SSI to

build knowledge, learn, optimize

and reengineer almost all facets

of the project, in an effort to

smoothen the Massive roll out

(MRO)

• Replace 245.000 electricity

meters and install AMR modules

for 245.000 water meters as part

of the massive roll-out

CRM - BillingPhase I

Q1Q1 Q2Q2 Q3Q3 Q4Q4 Q1Q1 Q2Q2 Q3Q3 Q4Q4 Q1Q1 Q2Q2 Q3Q3 Q4Q4 Q1Q1 Q2Q2 Q3Q3 Q4Q4 Q1Q1 Q2Q2 Q3Q3 Q4Q4

CTI + PortalImplementation

Application Maintenance

and Support

(AMS)

Go Live Phase I

Go Live

Phase II

CRM-Billing

CTI + e-SErvices + Portal

ERP Basic Finance & Logistics

ERP + EAM + BI

Enterprise Asset Management

Go Live ERP

Phase I

Go Live EAM

AMM Central System &Small Scale Implementation

AMM High Scale

Implementation

AMM

Commissioning (monthly)

AMM

Commissioning (monthly)

AMM Solution sign-off

AMM

2009 2010 2011 2012 2013

SAP / Maximo / AMM Evolutive

Maintenance

AMM High Scale

Implementation

AMM High Scale Implementation

Business

Intelligence

Go Live BI

5.000 Meters 84.000 Meters 84.000 Meters 84.000 Meters

Yr 1 Yr 2 Yr 3 Yr 4 Yr 5

Sm

all S

cale

imp

lem

en

tatio

n

• Install field communication devices to communicate with e-meters and AMR modules

• Deploy a central IT system for remote meter management

Field devices installation

•Selection of significant and challenging sites

•Technology evaluation of 3 solution providers

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SSI Overview:

• Thorough representative sample of Malta

• 5000 customers

• Installation of E-Meters, LVCs, AMR

modules and related concentrators

• Technology assessment of 3 vendor

solutions for Water AMR

• 3 – 6 month deployment

A successful SSI is more than just the installation of devices, it is the ability to draw conclusions and make extrapolations to the

remainder of the project

Extrapolating results from a sample is

a necessary part of an SSI

In ensuring that the SSI is carried out well the project team:

• Selected a representative sample of customers, based on

a series carefully of criteria:• Physical topology characteristics

• Demographics

• Consumer data

• Topographic spread , etc.....

• Implemented processes that were to be replicated in the

massive rollout

• Implemented systems that were to be utilized in the MRO

A SSI is a fast tracked learning curve to understand the

necessities of nationwide deploymentSSI installation plan

SSISSI Results & optimize

Results & optimize MROMRO

An AMM Journey …..

An AMM journey may have 3 steps:

1. Proof Of Concept (PoC)

The overall orientation of the PoC is to successfully demonstrate the technology and

functionality of the solution

2. Small Scale Implementation (SSI)

The SSI phase is geared towards validating and operating the complete solution

successfully from end-to-end, while providing business case warranty.

3. Massive Roll-Out (MRO)

The MRO primarily focuses on speed and fluidity of operations to achieve the

maximum possible rate of massive deployment

The three sequential phases ensure that :

• The most suitable solution and technology, that meet utility requirements, is tried, tested and

validated prior to selection

• The vendors and partners which are finally selected are the best fit for the utility, its customers

and the operating environment