C Shaffer Resume 1

Carleen Johnson Shaffer, Ed.D. 8109 Bluffridge Drive Raleigh, NC 27615 919.280.0363 (M)

lcjshaffer@yahoo.com www.linkedin.com/in/carleenshaffer/

E d u c a t i o n : • National-Louis University, Chicago IL

Ed.D. in Adult and Continuing Education College of Arts and Sciences Dissertation Title: “I See What You Mean” Dissertation Chair: Professor Thomas Heaney, Ph.D. Examination Fields: adult pedagogy, technology/distance education, and visual literacy

• California State University, Hayward (aka East Bay) M.S. in Education, Online Teaching and Learning Option College of Education Thesis Title: “Correlating the Content and Process of Student Orientation Programs with Rates of Student Satisfaction and Retention in Online Programs” Thesis Advisor: Jodi Servatius, Ed.D., Professor of Education (Emerita)

• Westfield State College, Westfield, MA

Secondary Business Certification Post-Baccalaureate Program,

• University of Illinois at Urbana-Champaign, Urbana, IL B.S., Industrial Administration/Personnel Management, College of Business

C e r t i f i c a t i o n s : • Peer Reviewer Course, Quality Matters, 2014 • Applying the QM Rubric, Quality Matters, 2014 • Post-Graduate Online Teaching and Learning Certification (California State University,

Hayward), 2001 • Secondary Education Certification for State of North Carolina 1992-2002 • WebCT Trainer Certification, 2000

P r o f e s s i o n a l C o n f e r e n c e s a n d T r a i n i n g • InstructureCon 2013, Canvas User Conference • Canvas Learning Management System Training (Instructor, Admin, & Support) 2013 • Educause Annual Conference, 2012 • Missouri Distance Learning Association, 2010 • Sloan-C International Conference on Online Learning 2000, 2008, 2011 • Sloan-C Blended Learning Workshop 2007, 2009 • Sloan-C Emerging Technologies Symposium, 2011, 2013 • Blackboard CE6 Designer/Instructor Training 2007

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• Blackboard CE6 Online System Administrator Training 2006 • Adult Education Research Conference (AERC) 2006 • WebCT User Conference, 2001, 2002, 2006 • Conference on Distance Teaching & Learning, University of Wisconsin, 2003, 2005, 2014 • Educause Midwest Conference 2004 • Centra Webconferencing Training, 2003 • League for Innovation Conference, 2002 • Distance Learning Alliance Conference, 2001 • WebCT Train the Trainer Workshop Series, 2000

C o u r s e D e v e l o p m e n t , T e a c h i n g , P e e r R e v i e w

Deltak, A Wiley Brand

Facilitator – Online Faculty Development Course, September 2015 Freelance facilitator for online course designed to prepare faculty for online teaching and

learning

iDesignEDU

Learning Architect, September 2015 Collaborate with faculty to create online courses that exemplify best practices. Act as single

point of contact and ‘coach’ through course development process.

Lake Forest Graduate School of Management (Part Time | Remote) – June 2011 to present

Online Course Peer Reviewer, Spring 2015 Review and provide feedback to faculty on five criteria: content delivery, faculty-student

engagement, effective technology utilization, time management, alignment of course goals/session objectives

Online Course Development and Updates

• Executive Success Skills • Faculty Academy: Best Practices in Active Engagement for Adult Learners (co-

developer) development in progress • Faculty Academy: Community & Engagement (co-developer) • Strategic Management • Economics for Managers • Social Media

(Blackboard Campus Edition and Blackboard Learn course management systems) Adjunct Faculty, Spring 2012 to present

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Online Teaching

• Social Media: Spring 2012 to present (total 8 terms) Social Media has consistently been ranked among top five online courses with recent EOC Evaluations of 4.4/5.0

• Executive Success Skills: Fall 2014 • Global Focus – Base Camp: 2014 to present (3 terms) • Faculty Academy: Community & Engagement 2015 (2 terms)

Selected to represent LFGSM online faculty as panel participant for webinar delivered to

prospective online students, May 2013

O n l i n e I n s t r u c t i o n a l R e s o u r c e s D e v e l o p e r

Clemson Online, Clemson University (Part t ime | Remote) January 2014 to July 2015

• Project Management & Development Ø Researched and analyzed highly rated instructional design programs for

School of Education program proposal Ø Initiated development of Clemson Online Blog Ø Initiated development of Clemson Online Course Showroom Ø Presented at Clemson National Distance Learning Week: “Let’s Get Social!

Using and Teaching Social Media to Engage Students in a Fully Online MBA Program”

Ø Presented Faculty Development Webinar: “Evernote – A Productivity and Organizational Tool”

Ø Created Clemson Online Resource Tips Sheets: Multimedia Assignments Best Practices, Writing Good Assignments, Twitter Resources

Ø Created Preliminary Draft of Doctorate in Nursing Education Program Prospectus

Ø Participated and contributed to Clemson Online Summer Institute for School of Education

Ø Initiated development of Online Teaching Pedagogical Resources Repository as Private Diigo Group

Ø Completed various faculty support activities upon request by Director

D i r e c t o r o f A c a d e m i c C o m p u t i n g

Claremont Graduate University, Claremont CA, December 2010 to December 2013

• Supervisory Responsibilities: Web Developer and Instructional Technology Consultant • Project Management Responsibilities:

Ø Canvas LMS Pilots

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Ø Academic Computing Subcommittee LMS Reviews Ø Sakai Upgrade to 2.8 (communication of consortium timeline for

implementation and support for CGU faculty) Ø OIT Biennial Survey: Modifications, dissemination, and data analysis for

improved CGU Computing Services Ø ReThink Long Beach, a collaborative project implementing a research

database Ø Website Updates: Graduate Student Council, OIT, and Academic Computing

• Project Management & Development: New Initiatives Ø Bi-Monthly Faculty and Staff Professional Development Announcement and

curriculum: Webinars (Evernote, Diigo, Dropbox, Google Reader & Twitter, Blogs & Wikis) , iPad Tips & Tricks, ePortfolio Development Using Wordpress

Ø Professional Development Webinars using Blackboard Collaborate (aka Elluminate)

Ø Collaborative professional development initiatives § Institutional Research (Excel Month Beginner through Advanced

Workshops) § Writing Center (Social Media webinars, ePortfolios with Wordpress,

Using Google Docs) § Arts & Humanities (ePortfolios with Wordpress)

Ø Department blog “OIT Tech Buzz” and Twitter account • Committee Memberships and Attendance

Ø OIT Management Team Ø CGU Academic Computing Committee Ø Academic Computing Subcommittee for LMS Review Ø Claremont Consortium-wide committees: SAT (Sakai support) and IACC Ø CGU and Claremont Consortium meetings as requested by CIO

• Other Accomplishments Ø Co-Teach Technology for TEA Fellows International Student Program as part

of collaboration with School of Education (Eight sessions for five weeks) Ø Conduct ongoing research for “social, mobile, and cloud” technologies to

enhance teaching and learning; MOOCs Ø Collaboration with Institutional Research on selection and implementation of

Qualtrics Online Survey Software Ø Represented and presented on behalf of OIT at all CGU New Student

Orientations 2012-2013 Ø Presented at CGU 2012 Fall Faculty Retreat on technology to enhance the

traditional classroom

A c a d e m i c T e c h n o l o g y C o n s u l t a n t

National-Louis University, College of Management & Business - 2010

Part-time Course Developer/Instructional Technology Consultant • Provided the support for the design, development and conversion of nine courses in a

hybrid Bachelor of Science in Management Program • Performed quality assurance review and required modifications for twelve existing

hybrid courses

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SunGard Higher Education - March 2000 to December 2009

Senior Academic Technology Consultant - National-Louis University, Chicago – July 2002 to December 2009 Prior Clients: Montgomery College (Maryland) (2-year institution), New Mexico Community Colleges, Compass Knowledge (aka EmbanetCompass), Saint Leo University, UNC-General Administration, McGraw-Hill – March 2000-July 2002

• Consulting Responsibilities Ø Provided leadership and expertise for best practices in the innovative use of

technology to enhance teaching and learning in the online and traditional classroom

Ø Worked as a part of a 20-member onsite team to provide all administrative and academic IT services for an institution with six campuses in three states

Ø Conducted research and evaluated emerging technologies for use by faculty in all disciplines

• Project Management Responsibilities Ø Designed, developed, and delivered seminars, workshops and webcasts

focused on effective practices with technology for teaching and learning Ø Developed competencies and curriculum for all instructional technology faculty

professional development programs Ø Served as system administrator for university’s learning management system

and managed three upgrades Ø Designed, developed, and delivered orientations for Luminis portal and

WebCT using Centra webconferencing Ø Designed, developed, and delivered best practices weminar for the use of

webconferencing to enhance teaching and learning • Development and Management of New Initiatives

Ø Designed, deliver and manage seminar series focused on the use of digital photography to enhance online courses

• Collaborative Accomplishments Ø With Executive Director of Academic Outreach assembled and managed

Blackboard CE6 pilot team for testing and implementation of major LMS upgrade

Ø With Web Developer created website focused upon the use of technology in teaching and learning to support faculty, current and prospective students

Ø With Web Integration Manager integrated course management system with Banner administrative system

Ø With Academic Director designed, developed and delivered Lunch ‘n Learn Series focused upon Web 2.0 technologies

Ø With librarian developed and delivered eight video tutorials for students on the use of WebCT as part of library website

Ø With designated faculty performed needs assessment and developed new technology professional development programs to insure relevancy

• Other Accomplishments Ø Provided technical and pedagogical support as required and triaged by

helpdesk

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Ø Partnered with faculty from all three colleges to deliver multiple professional development workshops for basic and advanced Blackboard CE

Ø Participated as member of two Sungard Higher Education Technology Assessment Teams to perform review of potential client instructional technology needs and provide recommendations

Ø Provided leadership and mentoring for three Technical Trainers • University & Professional Service at National-Louis University:

Ø Committee for Online Learning (CoOL) Ø CoOL – Online Learning Strategic Planning Committee Ø National College of Education at NLU Technology Committee Ø NCATE Planning Committee for accreditation visit Ø College of Arts and Science Online Task Force Committee Ø SunGard Community of Practice Team to collaborate, develop and deliver

instructional services for all corporate higher education clients

T e a c h i n g a n d C o u r s e U p d a t e s

Colorado State University Global Campus – Fall 2010

Adjunct Faculty Online Teaching

• Evaluation and Assessment in Online Learning (Blackboard Academic Suite)

Ozarks Technical Community College – 2010 - 2011

Adjunct Faculty Online Teaching

• Emerging Technologies Sophomore Seminar (2 terms) • Business Communications (3 terms) • Technology for Teachers (3 terms)

Online Course Development & Updates

• Emerging Technologies Sophomore Seminar • Business Communications

(Blackboard Learn course management system)

Kaplan University – 2010

Adjunct Faculty – School of Graduate Education, Teacher Education Online Teaching

• Secondary Classroom Management • Using Technology Applications in the Content Areas (2 terms)

(eCollege course management system) Online Course Development & Updates

• Using Technology Applications in the Content Areas

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North Carolina State University – Fall 2009

Adjunct Faculty – College of Education, Adult Education Program Online Teaching & Course Update

• Teaching in the Online Environment (2 sections) Completed course redesign and update for Fall 2009. Course part of curriculum for Certificate in Community College Teaching and Certificate in E-Learning (Blackboard Vista course management system)

East Carolina University – Fall 2009

Adjunct Faculty – College of Education, Instructional Technology Masters Program Online Teaching

• Integrating Multimedia into K12 Curriculum (2 sections) (Blackboard Learn course management system)

National-Louis University – 2005 - 2009

Adjunct Faculty – National College of Education and College of Arts & Sciences Online Teaching

• Application Tools for Learning for K-12 teachers (4 terms) (blended delivery format) • Technology for Adult & Literacy Education (3 terms) (blended and online delivery

format) Online Course Update

• Technology for Adult & Literacy Education (Blackboard Campus Edition & Web CT course management system)

California State University, Hayward (aka East Bay) – Summer 2003

Online Teaching Assistant (volunteer position) • History and Culture of Online Learning Communities

Wake Technical Community College, Raleigh NC - Spring 2001

Continuing Education Technology Instructor

Wake County Public Schools, Raleigh NC 1992-98

High School Technology Teacher (Millbrook High School) (Business Department Lead 1997-98)

P r e s e n t a t i o n s Shaffer, Carleen (2014) “Let’s Get Social! Using and Teaching Social Media to Engage Students in a Fully Online MBA Program”, Clemson Online National Distance Learning Week, Clemson SC.

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Shaffer, Carleen (2013) “Thought Leader Innovation Panel: The Future of Learning”, Leapfrogging Alliance, Carlsbad, CA. Shaffer, Carleen (2013 Interview) “Integrating Social Media into Online MBA Courses”, Learn with Michelle Webinar Series, Academic Partnerships http://facultyecommons.org/social-media-course/. Shaffer, Carleen (2013, May) “Experience the Lake Forest MBA Online”, Lake Forest Graduate School of Management Webinar Panel for Prospective Students. Shaffer, Carleen (Lead Presenter) (2013, April) “Let’s Get Social! Teaching Effective Tools of Social Media Tools Inside and Outside the Organization”. Sloan Emerging Technologies for Online Learning, Las Vegas NV. Shaffer, Carleen (Co-presenter) (2013, April) “Using Google Drive, Sites, and Hangouts for Social & Collaborative Learning at LFGSM”. Sloan Emerging Technologies for Online learning. Las Vegas, NV. Shaffer, Carleen (2009), “Sungard Higher Education and National-Louis University Partnership”. Panel participant for Sloan-C Blended Conference, Chicago IL. Shaffer, Carleen (2008), “Blackboard CE8 Overview”. Faculty professional development workshop at Fall Connection, National-Louis University, Chicago, IL Shaffer, Carleen (2006), “Emerging Technologies: Wikis, Blogs, Podcasting, and Virtual Worlds”. Faculty professional development workshop at Fall Connection, National-Louis University, Chicago IL Shaffer, Carleen (2006), “MERLOT: It’s not the wine—it’s even better! Using free online resources and reviewing them” Panel participant for faculty professional development workshop at Fall Connection, National-Louis University, Chicago IL Shaffer, Carleen (2006, July). “Visually Enhancing Online Courses”. Poster presentation at the WebCT User Conference in Chicago, IL Shaffer Carleen (2005, September). “Luminis Orientation”. Faculty professional development workshop for Fall Connection, National-Louis University, Chicago IL. Shaffer, Carleen (2005, September). "Exemplary Practices for Teaching Online". Organizer and Facilitator for faculty panel discussion at Fall Connection, National-Louis University, Chicago IL Shaffer, Carleen (2004, September). "Utilizing Technology to Enhance Teaching and Learning". Organizer and Facilitator for faculty panel discussion at Fall Connection, National-Louis University, Chicago IL Shaffer, Carleen (2004, September) “What’s New in WebCT 4.1”. Faculty professional development workshop for Fall Connection, National-Louis University, Chicago IL

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Shaffer, Carleen (2003, September) “Converting Your Classroom Course for Online Delivery”. Faculty professional development workshop at Fall Connection, National-Louis University, Chicago IL Shaffer, Carleen (2002, September). "Preparing to Teach Online”. Faculty professional development workshop at Fall Connection, National-Louis University, Chicago IL Shaffer, Carleen (2002, March). Factors in e-learning training development. Paper presented at the League for Innovation Conference, Boston, MA Shaffer, Carleen (2001, July). Factors in e-learning training development. Paper presented at the Distance Learning Alliance Conference, Fayetteville, NC

A w a r d s a n d C o m m e n d a t i o n s Lake Forest Graduate School of Management, Contributions to Learning Excellence, 2012 & 2014 SunGard Higher Education Solutions Outstanding Performance Bonus 2003 & 2006 Dedication to Helping Customers Commendation, AT&T HRISO, 1999 Teacher Competency Award, Westfield State College, 1991

M e m b e r s h i p s & V o l u n t e e r University of Illinois Urbana Campus, Lifetime Alumni Osher Lifelong Learning Institute (OLLI), Member North Carolina Museum of Art, Member North Carolina Symphony, Volunteer Association of Junior Leagues International, Sustainer Christ Episcopal Church, Raleigh NC ECW St. Madeleine’s Chapter, Christ Episcopal Church, Raleigh NC