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24 Oct 08
CARGO SERVICESIngrid Wee, Manager (Business Development)
Agenda
• Overview of AFTs
• Key Facilities/Systems
• Market Share
• Operations Flow
• Service Standards
• Security
• Crisis Management
• Insurance Programme
Changi Airfreight Centre
SATS AFT 1-4ECC1 SATS AFT 5 SATS AFT 6
MEGAPLEXSWISSPORT
CIAS AIRFREIGHT TERMINAL
CAB CCAB D CAB E
ECC2
Free Trade Zone
SATS/CIAS/SWISSPORT
AIRFREIGHT TERMINAL
MEGAPLEX/CARGO
AGENT
BUILDING C, D & E
Airfreight Terminals
• 11 X “Best Terminal Operator”
• 6 Air Freight Terminals
• Handling Capacity of 2.1million tonnes
• Certified ISO9001:2000
• Certified ISO14001:2004
• Certified TAPA Class “A”
SATS AFTs
DESCRIPTION AFT 2&3 AFT 1&4 AFT5 AFT6 ECC1 ECC2*
Year of operation 1981 1989 1995 2001 1992 2001
Capacity 450,000 250,000 600,000 800,000 40,000 180,000
(Tonnes per year)
Warehouse Area 28,400 14,500 33,000 65,000 8,700 14,000
(sqm)
Total Cost (S$M) 72 48 215 270 18 30
Total Capacity: 2.1M tonnes per annum
* - SATS had sold ECC2 to DHL in Jan08.
Current Operations
* - ECC2 sold to DHL on 2 Jan 08
^ - ECC1 leased to TNT wef Oct08
AFT5AFT5 AFT6AFT6
OAL
Export HandlingExpress &
Courier
Centres
ECC 2*
ECC 2*
ECC1^ECC1^ AFT1AFT1 AFT2AFT2 AFT3AFT3 AFT4AFT4
SQ/MI
Export
Handling
All Airlines
Import
Handling
Key Facilities
� 24hrs operations
� Automated Material Handling Systems:- Truckdocks- ULD storage positions- Elevating Transfer Vehicles - Transfer Vehicles- Workstations- Bridge vehicles- Bypass vehicles- Stacker machines
� Warehouse for Special Handling- Dangerous Goods Room- Strong Room- Vulnerable Cages- Livestock Rooms- Coldrooms
Elevating Transfer Vehicle
Stacker System
Dangerous Goods RoomStrong Room
Key IT Systems
Cargo Management System
(CMS) for warehouse handling,
documentations and electronic
data interchange
Cargo Operating System (COSYS)
Operates the Material Handling
System
Inventory Control System (ICS)
IT System
Provides email notification on
shipment status, Track&Trace
services to consignees /
consignors
SATS Cargo Web
Remarks
Key IT Systems
Real time capture of information
- Upgrade of RF infrastructure to
leverage on wi-fi technology
Radio Frequency Data Terminals (RFDT)
Real time tracking of bins and
skids within the warehouse
- Upgrade of RF infrastructure to
leverage on wi-fi technology
Radio Frequency Identification Tags (RFID)
IT System Remarks
Market Share
Changi Airport CargoThroughput FY2007/08
81%
17% 2%
SATS CIAS Swissport
Cargo Mix
SQ/MI Tonnage FY07/08
17%
16%67%
Import Export Transhipment
OAL Tonnage FY07/08
50%
44%
6%
Import Export Transhipment
Export and Import Handling FlowI M P O R T & E X P O R T C A R G O H A N D L I N G P R O C E S S E S
R E S E R V A T I O N
A i r w a y b i l l A c c e p t a n c e
C a r g o A c c e p t a n c e
D a t a E n t r y f r o m A i r w a y b i l l
P r e - m a n i f e s t f o r c h e c k i n g
C a r g o s t o r a g e
A d d / D e l e t e P r e m a n i f e s t
F i n a l m a n i f e s t
D E P A R T U R E
B u i l d - u p C a r g o
E X P O R T
I M P O R T
A i r w a y b i l l / M a n i f e s t c h e c k e d
C a r g o c h e c k e d
D a t a e n t r yA i r w a y b i l l & M a n i f e s t
C a r g o s t o r a g e
N o t i f y C o n s i g n e e
A i r w a y b i l l r e l e a s e
D e l i v e r c a r g o t o c o n s i g n e e
T r a n s f e r t o C o n n e c t i n g F l i g h t / O t h e r
C a r r i e r
P r e p a r e t r a n s f e r m a n i f e s t
D o c u m e n t & D a t a P r o c e s s i n g
R e c e i p t , S t o r a g e & O r d e r p i c k i n g
D e l i v e r y
C u s t o m e r S e r v i c i n g
D o c u m e n t &
D a t a P r o c e s s i n g
R e c e i p t , S t o c k - i n & P i c k O r d e r
D e l i v e r i n g
L o a d P l a n n i n g
Export Flow
Towing of ULDs to bays
1
1 Acceptance Counter – staff accepts documents and assigns truckdocks to agents
2
2 Truckdock – staff checks pieces, weight and volume of shipments
3
3 Build Up Area - Cargo is built up into pallets and containers
4 Pallet and Container Handling System (PCHS) - Cargo are stored
4
5 Releasing of pallets and containers for towing to aircraft parking bay
5
Import Flow
Core N
1
1 Ramp - Receives inbound pallets and containers and send them into PCHS.
2 Breakdown Area – Breakdown of pallets and containers, sorting of cargo and storage awaiting collection by agents/ consignees
2
4 Collection of Airway Bills/ Printing of Delivery Order at Core N Counter by agents
4
3
3 Transshipment – Cargo meant for reexport are sent to AFT5 via Bins Distribution System and ULD Highway
5
5 Truckdock – Collection of Cargo by agents/ consignees
Service Standards
Time documents available for collection:-PAX Aircraft: General Cargo -- 2 hr
Urgent/Perishable -- 1.5 hrFreighter: General Cargo -- 4 hr
Urgent/Perishable -- 2 hr
Time cargo available for delivery:-PAX Aircraft: General Cargo -- 3.5 hr
Urgent/Perishable -- 2 hrFreighter: General Cargo -- 5.5 hr
Urgent/Perishable -- 2.5 hr
� Cargo Delivery
Service Standards
Express Cargo -- 1hr before STD
General Cargo
PAX Aircraft: -- 2.5hrs before STD
Freighter: -- 5hrs before STD
� Cargo Acceptance Close-Out Time
Security
Physical Security1st Layer - Physical Security
a) Perimeter Security
• Fencing of AFTs
• Use of Armed Auxiliary Police Officers
b) Access Security
• Use of handheld metal detector for frisking purposes
• Use of telescopic mirrors to check vehicles that may
carry explosives
c) Procedural Security
• Use of zonal passes for restricting access
Security
Physical Security
Electronic Security
2nd Layer – Electronic Security
a) 620 CCTVs for surveillance of
warehouse handling
b) Card Access
Security
Electronic Security
Cargo Security
Physical Security
3rd Layer
a) Use of Vapour Tracer
b) Use of X-ray machine
Security
�� All cameras are centrally monitored at the control room in All cameras are centrally monitored at the control room in
AFT5AFT5
�� All activities are digitally recorded and stored for one monthAll activities are digitally recorded and stored for one month
Security
� RCAR is a recommended security measure of the ICAO to
enhance cargo security
� Involves random screening of 1% of ex-local shipments and
transshipment cargo on passenger flights
� SPF/ CAAS implemented a pilot run (1 Oct 07 – 31 Mar 08)
involving 20 agents / express companies
� Full implementation in Apr08
Regulated Cargo Agents Regime (RCAR)
Crisis Management
� Developed Business Continuity Plans:
- Continuation of business
- Restore normalcy within the shortest possible time
- Ensure the safety of employees and customers
- Minimise disruption to customers’ operations
- Safeguard the company’s property
- Twice-yearly exercises are carried out to test the BCPs
Insurance Programme
THANK YOU