IT Jobs as a Profession

Helpdesk CoordinatorEntry level (Tier 1)position

First point of contact * Interpersonal skills

Responsibilities

Troubleshoots basic hardware and software problems Answer calls to the Helpdesk, email & walk-ups

Helpdesk CoordinatorEducation degree

CertificationsA+, N+, MCSE, CCNA

ExperienceCallcenter Previous helpdeskexperience a plus

Career path--> Network Admin--> Helpdesk Mgr.

Helpdesk ManagerEducation

Four-year degree orequivalent work experience

Certifications

See Helpdesk Coordinator

Experience

Five years experience in IT support or customer svc Three years in management

Network AdministratorMid to Senior-Level of Technical / Network Staff (Tier 3)Roles will varyWhat is a Network Administrator in charge of?Deployment, configuration, maintenance and monitoring of active network equipmentOverall health of the network

Network AdministratorMaintenance of network facilitiesMaintenance of certain network serversKeeping the organization connected!

Many Career PathsTier 3 Positions Have Many Options / CareersOther Options: System Admin, Database Admin, Security Admin, Web AdminAverage Salary of $72,000/Yr.

Database Designer Entry level position Write, design, maintain, modify, and test DBMS Create system requirements Determine who as access to the data Set up and over see security for the database Fix glitches and other problems in the system

DBA (Database Administrator) Mid level employee

Make sure the database is up and running

Work with database security

Monitor database, tasks, performance, as well as database designers

Fix databases

Education Best 3 degrees

Software EngineeringComputer ScienceInformation Technology

Can also have

Math degreeComputer engineering degree

IT Manager Networking

Training and Lab Maintenance

Internal Systems

Help Desk Administration

Asset Management

Communication

Conclusion

*idk i you guys can see this here, but i made some changes and put them in an email...