CAREER GUIDE FOR LEARNERS - W& · PDF fileCAREER GUIDE FOR LEARNERS ... introducing the Wholesale and Retail Sector 2 ... bread at a small spaza shop or browse for clothes at the local

2010

CAREER GUIDE FOR LEARNERS

2010

CAREER GUIDE FOR LEARNERS

Why a Career Guide? 1

SeCtion one introducing the Wholesale and Retail Sector 2

Jobsinthewholesaleandretailsector 3ScarceandCriticalSkillsinthewholesaleandretailsector 6

SeCtion tWo South Africa’s Higher education System, SetAs and the role of the W&RSetA 12

BackgroundtoSETAsandtheW&RSETA 13TheWholesaleandRetailSETAandtheindustryitoperatesin 13W&RSETAlearningprogrammes 14IntroducingSAQAandtheNQF 17TheW&RSETAQualificationsFrameworkandCareerPathing 18CheckingforandchoosingAccreditedTrainingProviders 22

SeCtion tHRee Planning your career 14

DoingaSelfAssessmentUnderstandingtheWorldofWorkTakingStepstolaunchyourcareerPreparingyourCVTacklingJobInterviews

SeCtion FoUR Useful addresses and Websites for further reading 31ListofFETsandHETs/W&RSETA

SeCtion FiVe Definitions, Acronyms and Abbreviations 36

CONTENTS

W&RSETACAREERGUIDEFORLEARNERS20101

WHY A CAREER GUIDE?Youngpeoplethesedaysarefacedwithincreasingchallenges–morebroadlyinsocietybutspecificallywhenlookingforemploymentsothattheycanliveproductiveandactivelives.Atdifferenttimes,theeconomyhasbeeninastateofflux.Sometimesthereisanoversupplyofjobsbutatothertimesjobsarescarceandthereisahighrateofunemployment.

Withthesechallenges,thereisanincreasingneedforyouthandlearnerstoresearchandselectacareerthathasthepotentialtoleadtoemployment.Whenselectingacareeritisimportant:

• TofindoutiftherearejobsavailableinthesectorthatyouarethinkingofenteringorwhetherthereareopportunitiestosetupsuccessfulSMMEs.

• Tofindoutaboutthedifferentjobswithinthesectorandtherequirementsofeach.

• Tothinkaboutwhetheryouarereallysuitedforthejob.

• Toconsiderifyoucanmakeacareeroutoftheparticularoccupation.Inotherwords–willyoubeabletoadvanceinyourcareer–aretheirjobsavailableatmoreseniorlevels.

• Toinvestigatethetypeoftrainingyouwouldneedthroughoutyourlifetosupportthecareeryouwishtofollow.

TheWholesaleandRetailsectorisoneofthehighestgrowthsectorsintermsofbotheconomiccontributionandemploymentopportunities.

Whiletherecessiontendedtoskewthisperspective,itremainsthe4thlargestcontributortotheGrossDomesticProductcontributing

14%.Inaddition,yearonyearthesectorhasincreasedoutputastheblackmiddleclasshasexpandedandlocaleconomicdemandgrown.Similarpositivetrendshaveemergedintermsofemploymentstatistics-between1996and2001thisgrewby62%andbetween1996–2008-by169%.(W&RSETASector

SkillsPlanAugust2009).

ThisCareerGuideistargetedatlearnerswhoareinterestedinpursuingacareerintheWholesaleandRetailsector.Thisbooklet

introducesyoutotheWholesaleandRetailsector,explainssomeoftheoccupationsthatmakeupthesectorandindicatesthepotentialgrowthareas,whatcareersareavailable–andwhattrainingopportunitiesexistforthosethinkingofenteringthesector.

TheWholesaleandRetailSectorEducationandTrainingAuthority(W&RSETA)isresponsibleinpartforthedevelopmentofskillsintheWholesaleandRetailsector.TheSETAhasbeenresponsibleoverthepasttwoyearsformappingtheskillsthatareinshortsupply,thetrainingthatisneededtoimprovetheseskillslevelsandensuringthatqualitytrainingisprovidedtoalllearners.TheW&RSETAisthereforewellplacedtoprovidecareerinformationtolearners.However,itisnottheonlysource–andwedoencourageyoutofindoutasmuchinformationasyoucanifyouareseriousaboutpursuingacareerinthesector.

PleasefeelfreeatanyopportunitytogiveusacallshouldyouwishtodiscussorneedclarityontheissuespresentedinthisLearner’sGuide.WethankyouforconsideringWholesaleandRetailacareerofchoice!

The Wholesale and Retail

sector is still growing and there

are potential careers available!

2W&RSETACAREERGUIDEFORLEARNERS2010

Shoppingissomethingweareallfamiliarwith!Whetherwebuybreadatasmallspazashoporbrowseforclothesatthelocalmall,weareusingtheservicesoftheretailindustryaswellasthatofwholesalerswhoaresupplyingtheseshopswitharangeofproducts.

Wholesalinginvolvesthesaleofgoodsormerchandisetoretailers.Normallywholesalersbuyinbulk,re-packthegoodsanddistributetoshopsandoutletsthatwillre-selltheirgoods.Traditionally,wholesalershaveactedasthelinkbetweenthemanufacturingcompanyandtheretailerswhosellthecompletedproductstothepublic.Thishasstartedchangingnowthoughandwholesalersaredealingmorewithsmallbusinessaslargerenterprisesgodirecttothemanufacturer.

Retailing,ontheotherhand,isthesaleofgoodsandservicesfromshops,supermarketsandkiosks–directtothepublic.Retailersarethereforeattheendofthesupplychain–theysupplythegoodstotheend-user–thegeneralpublic.

InSouthAfrica,thewholesaleandretailindustryisaserviceindustrythatisstillgrowing!Economically,thissectorhasbeendoingbetterthanmostastheconsumerbasehasexpandedtoincludetheblackmiddleclass–whichmeansincreaseddemandforlocalgoodsandservices.Currently,thewholesaleandretailsectorremainsthe4thlargestcontributortotheGrossDomesticProduct(GDP)-contributing14%.

Therearejustover3millionpeopleworkinginwholesaleandretail,makingup26%oftheeconomicallyactivepopulationinSouthAfrica.Whiletherecessionhashadadirectimpactontheseemploymentfiguresresultinginshrinkage,earlierresultswerepositive.Between1996and2001employmentinthesectorgrewby62%andbetween1996and2008by169%-showingthatjobswerestillbeingcreatedandthatexpansionwastakingplacewithintheindustry.

section one

INTRODUCING THE WHOLESALE & RETAIL SECTOR

WHoleSAleR

RetAileR

PUBliC


Ofallemployeesworkinginthesector,approximately21%workintheformalsectorwhile47%areengagedininformalactivities.(W&RSETA Sector Skill PlanAugust2009)

MostindustriescanbefoundinGauteng,theWesternCapeandKwaZulu-Natalwiththeseaccountingforapproximately72%ofthe

workforce.Approximately,87%oftheseemployeesworkinsmall,9.5%inmediumand4.5%inlargeenterprises.

JoBS in tHe WHoleSAle AnD RetAil SeCtoRThewholesaleandretailsectorhasawiderangeofjobsonoffer.Themajorityofpeopleworkingintheindustryareemployedascashiers,clerks,salesrepresentativesandsupervisors.Managers–suchasRetail,MarketingandInformationTechnologymanagers–makeupafarsmallerpercentage.However,itisatthesemoreseniorlevelswherethereareskillsshortagesandwherejobopportunitiesabound.

Inthissection,weintroduceyoutothedifferentjobsinthewholesaleandretailsectorandthecareerpathstogetyouthere.Wealsoexplorewheretherearescarceskillsandshortages–sothatyoucanchoosecareerswherejobsareindemand!

There are over 3

million people working in the Wholesale and Retail sector

in South Africa


A RETAIL OUTLET

Supply and diStribution ManagerS plan,organize,direct,control,andco-ordinatethesupply,storageanddistributionofgoodssoldbytheirretailoutlets.

HoW tHe WHoleSAle & RetAil SeCtoR WoRKS

Mer

CHan

diS

ing

HEAD OFFICEthe Head office of most wholesale and retail outlets employs staff to provide a service to a number of outlets within the group. these could be it, Finance, Human Resources or Marketing jobs. Here’s what the different jobs entail:

MarketerS promoteandsellgoodstothepublic.Thiscouldincludesellingthecompanybrandand/oritsspecificproducts.Jobsinclude:BrandManagers,MarketingManagers,PRAssistantsandEventPlanners.

diStribution Centre Distributionmanagers,routesalespersonsetc.areallinvolvedinmakingsurethatgoodsgettotherightpeopleattherighttime.

inforMation teCHnology ManagerS installcomputersystems,buyappropriatehardwareandsoftwaretoenablecompanyoperations,maintainITsystemsanddeveloppolicyfortheorganisation.

DIRECTOR: OPERATIONS

the majority of jobs in the retail sector are those that involve the smooth running of different retail outlets. the key job in this sector is Director: Operations or Manager who will oversee the entire store operations. All senior staff and managers report to the Director: Operations.

retail ManagerS plan,organize,direct,control,co-ordinateandreviewtheoperationsofstaffwithinanareaofresponsibilityinawholesaleand/orretailstore/s.

retail SuperviSorS superviseandcoordinatetheactivitiesofretailsalesworkers.


A RETAIL OUTLET

HoW tHe WHoleSAle & RetAil SeCtoR WoRKS

Mer

CHan

diS

ing

HEAD OFFICE

Call Centre operatorS workinthecustomerservicesdepartmentandmaintainregularcontactwithcustomersbytelephone,email,SMSmessaging,faxandpost.Theysellgoodsandservicesand/orresolveproblemsandprovideadvice.

Corporate finanCe eMployeeS areresponsiblefor:helpingthecompanytofindmoneytorunandgrowthebusiness.EmployeesinthisdepartmentincludeFinanceDirectorsthroughtoClerksandAuditManagers.

HuMan reSourCe praCtitionerS sourceanddevelopcompanystaffsothattherightbalanceofskillsandexperienceisavailable.TheHRDirector/ManageristhemostseniorwithinthisdivisionthatcouldincludeTrainingandRecruitmentofficers.

CaSHierS receivepaymentsfromcustomers,issuereceiptsandreturnchangedueusingaPointofSale(POS)machine.

viSual MerCHandiSerS planandinstallthewindowandinternaldisplayswithinashopsothatgoodsareshowntothebestadvantagetoencourageshopperstobuythese.

SaleS perSon / SaleS aSSiStant sellsorhelpstosellarangeofgoodsandservicesdirectlytothepubliconbehalfofretailorwholesalestores.

retail buyerS purchasearangeofgoodsforacompanyorgroupofcompanies.Thebuyermustmakesurethatthegoodsareofquality,arepricedrightandareavailableforcustomers.

retail planner usesplanningandanalyticalexpertisetoincreasesalesandmaximiseprofits.Thepersonsisresponsibleforpricingandpromotions,storecommunication,andstockconsolidations.


Planning your career so that you are able to get a job or create your own opportunities is important. This requires some careful thought though. Each year hundreds of work seekers compete with each other for the same jobs within particular industries. This does not need to be the case though. Companies have identified a range of jobs where they struggle to find employees because of the critical and scarce skills shortages.

This Learner Guide introduces you to the scarce and critical skills in the wholesale and retail industry. By planning a career around these could result in a promising future in the industry.

SCARCe AnD CRitiCAl SKillS in tHe WHoleSAle & RetAil SeCtoR

WHAT ARE SCARCE AnD CRITICAl SkIllS?

Scarce skillsexistwhentherearesimplynotenoughskilledpeopletodoparticularjobswithinanindustry-eithercurrentlyorinthefuture.Thiscanbebecausetherearenoskilledpeopleavailableforthesejobsand/orthoseworkseekersapplyingdonotfittheemploymentcriteria.Scarceskillscouldbeasaresultofabsolutescarcitywhichmeansthatpeoplearesimplynotavailableinthelabourmarkettodothejob.Thismaybeduetothefactthatthejobisnewlyemergingorthattherearenopeopleenrolledtoacquirethoseskills.Relativescarcitymeansthatskilledpeopleareavailableinthelabourmarketbuttheydonotsatisfytheemploymentcriteria,suchaswillingnesstorelocate,equitycriteriaorexperience.

Scarce skillsinclude:• RetailManagers• RetailBuyers• Merchandisers• Salespersons• Storeperson• MerchandisePlanner• Cashiers• TrainingandDevelopmentProfessional• SupplyandDistributionManager• GeneralAdministratorsandFinance• Accountants• SalesandMarketingManager• MerchandisePlanner

• Butchers• IndustrialDesigner

Critical skills ( top up skills) arethoseskillswhichpeoplealreadyworkingwithintheindustryand/oraparticularoccupationmightnothavebutneedinordertocarryouttheirduties..

Criticalskillscanreferto:

• Keyorgenericskillsegproblemsolving;languageandliteracy;timemanagement;selfmanagement;teamworketc

• Occupationallyspecifictop-upskillsrequiredforjobperformancethatcouldhavearisenduetothechangingnatureoftechnologyornewformsofworkorganisations,suchasInformationTechnology;CompliancewithTechnology.

Critical skills thatareinshortsupplywithinthewholesaleandretailsectorincludelifeskills,personalfinancialskills,occupationalhealthandsafety,personalhygieneandfoodhygiene.

SCARCE AnD CRITICAl SkIllS


Therearemajornewtrendswithinthewholesaleandretailsectorwhicharehavinganimpactonthekindofjobsthatarebeingcreated.Thisincludesareassuchas:

online retailing whereconsumersbuyproductsovertheinternetinsteadofphysicallygoingintoshopsandsupermarkets.Forthissystemtoworkefficiently,InformationTechnology(IT)systemsneedtobeinplace,ITstaffwelltrainedandcallcentreanddeliverystaffabletorespondtocomplexenquiriesandprovidegoodcustomerservice.ScarceskillsincludeITManagers,Webdevelopers,Networkanalysts–genericandimportantskillsforthewholesaleandretailindustry.Inaddition,customerservice,programming,endusersupportandstatisticalanalysisarealsokeyskills.

ethical retailing hasarisenduetothegrowingnumberofconsumersseekingenvironmentallyfriendlyalternativestofoodconsumptionegorganicfoodproduction,energysavingtechniques,reductioninthecarbonfootprint.Goodcorporategovernanceisalsoseenasimportant.Thiscreatesthespaceforjobsforfoodtechnologistsandcallsforimprovedknowledgeamongemployeesonenvironmentalissues,wastereduction,energysavingtechniquesetc.

Supply chain management forglobalsourcingofproductsandtospeedupsupplybothnationallyandinternationally.ScarceskillsincludeLogisticsManagersandSupplyChainManagersTheIncreasedcomplexityofretailinghasalsoresultedinincreasedcompetitionbetweencompanies.Consumermarketsrequireagreaterdegreeofculturalflexibilityinordertobeeffective.Marketanalystswouldplayakeyrolewithinthisnewlyemergingretailmarkets.

FUTURE SkIllS TREnDS

SUPPLY AND DISTRIBUTION MANAGER

Job Description: SupplyandDistributionManagersplan,organize,direct,control,andco-ordinatethesupply,storageanddistributionofgoodssoldbyorganizations.

The following profiles jobs form part of the scarce skills within the wholesale and retail sector:

Tasks / Activities Qualifications and experience

Determining,implementingandmonitoringpurchasing,storageanddistributionstrategies,policiesandplans

NQFLevel5.(NationalFirstdegrees;HigherDiplomas,NationalDiplomas,NationalCertificates

Preparingandimplementingplanstomaintainrequiredstocklevelsatminimumcost 3yearsmanagementexperience

Negotiatingcontractswithsupplychainsupplierstomeetquality,costanddeliveryrequirements Role-specifictechnicalqualificationwherenecessary

Monitoringandreviewingstorageandinventorysystemstomeetsupplyrequirementsandcontrolstocklevels Skills and knowledge

Operatingrecordingsystemstotrackallmovementsofsuppliesandfinishedgoods.Computerskills

Financialandanalyticalskills

Liaisingwithotherdepartmentsandcustomersconcerningrequirementsforbothinwardandoutwardboundgoodsandassociatedforwardingtransportation

Goodspokenandwrittencommunicationskills

Humanresources,particularlyrelatedtocoachingandmotivationofstaff.

Overseeingtherecordingofpurchase,storageanddistributiontransactions OperationalPlanningskills

Directingstaffactivitiesandmonitoringtheirperformance Organisationalandpeoplemanagementskills

Managementanddelegationskills

Alternative Title/s:SupplyChainManager;StorageandWarehousingManager;PurchaseManager;LogisticsManager;ProcurementManager;DepotManager;DispatchLogisticsManager;AcquisitionsManager


RETAIL MANAGER

What does the job entail? Plans,organizes,directs,controls,co-ordinatesandreviewstheoperationsofstaffwithinanareaofresponsibilityinawholesaleand/orretailstore/s.


Settingthedailyoperationaldirectionandobjectivesofateamwithinareaofresponsibility

NQFLevel5(NationalFirstdegrees;HigherDiplomas,NationalDiplomas,NationalCertificates

Planningtoensureorganisationalanddepartmentalobjectivesaremet. 2yearsmanagementexperience

Directingandcoordinatingtheallocationofassetsandresources Role-specifictechnicalqualificationwherenecessary

Managingshrinkageandlosscontrol Skills and knowledge

Monitoringandevaluatingoverallareaofresponsibility’sperformance,andadjustingplanswhererequired

Computerskills:

Goodfinancialandanalyticalskills

Maintainingrecords.Goodspokenandwrittencommunicationskills

Humanresources,particularlyrelatedtocoachingandmotivationofstaff.

Controllingtheselection,coachingandsupervisionofstaff OperationalPlanningskills

Ensuringcompliancewithoccupationalhealthandsafetyaswellasotherlawsandregulations Managementanddelegationskills

Managestocklevels Organisationalandpeoplemanagementskills

Implementmeasuretoimprovetheprofitabilityofareaofresponsibility

Promotingandsellingtheimageoftheorganization

Alternative Title/s: RetailStoreManager;ShopManager;Shopowner


RETAIL BUYER

What does the job entail? Sourcessuppliersforproductssoldbytheorganisation,negotiatescostpriceandpaymentterms,setssellingpriceandpayment,ordersstock


Monitoringsalesdataandstocklevels,andstudyingtrade,manufacturersandmarketinformationtokeepinformedofchangingmarketconditions

NQFLevel5

Negotiatingpurchase,promotion,paymenttermsandsupplyarrangementswithsuppliers Minimumof3yearsexperienceintheretailsector

Designingandimplementingpricing,marketing,promotionalanddisplaystrategies Minimum1yearexperienceasbuyerassistant

Liaisingwithmanagementonlong-termplanningandsalespromotions Skills and knowledge

Establishingworkingplansaccordingtoseasonalandbudgetaryrequirements

Resourceplanningandforecasting

Negotiatingskills

Anticipatingconsumertrendsanddeterminingquantity,styleandqualityofgoodstobepurchased

Computerskills

Co-ordinationwithrangeofteams

Inspecting,comparing,selectingandvaluingdifferentproducts Soundknowledgeofproductrange

Promotionalstrategy

Alternative title/s: General/Companybuyer;MerchandisePlanner

RETAIL SUPERvISORS

What does the job entail? Supervisesandcoordinatestheactivitiesofretailsalesworkers.


Ensuringthatcustomersreceivepromptandqualityservice NQFLevel4

Respondingtocustomersinquiriesandcomplaintsaboutgoodsandservices Minimumoftwoyearsexperienceintheretailsector

Planningandpreparingworkschedulesandassigningstafftospecificduties

Coachingstaff Skills and knowledge

Maintaininghousekeepingstandards Computerliterate

EvaluatingworkstandardsofothersExcellentcommunication,organizationandadministrationskills

CustomerCare

AuthorisingtransactionsMinimalstaffoversight,managementanddelegation

Operationskillsapplicabletoareaofresponsibility

Ensuringsafetyandsecurityproceduresareenforced Losscontrolsupervision

Examiningreturnedgoodsanddecidingwhethertoexchangeorpassrefundsandhowtohandlethegoodsreceivedback

Countingstockandreplenishingstocksold

Alternative title/s:CheckoutSupervisor;SalesPromotionofficer;SalesCounterManager;SalesDepartmentSupervisor


SALES PERSONS

What does the job entail? SALESPERSONSsellarangeofgoodsandservicesdirectlytothepubliconbehalfofretailandwholesaleestablishments.


Determiningcustomerrequirementsandadvisingonproducts,price,delivery,warrantiesandproductuseandcare NQFLevel3

Demonstratingandexplainingtocustomerstheestablishmentsgoodsandservices Minimumof1yearsexperienceintheretailsector

Countingstockforreplenishment

Recordingsalesandacceptingpaymentforgoodsandservicesbyavarietyofpaymentmethodsandissuingsalesinvoices Skills and knowledge

Assistingwiththeongoingmanagementofstocksuchasproductinventoriesandparticipatinginstocktakes Productknowledge

Stackinganddisplayinggoodsforsale,andwrappingandpackinggoodssold Communicationskills

Maintaininghousekeepingofthesalesarea Literacyandnumeracyskills

CustomerCare

Stockcountingandstockcontrol

POSoperation

Administrationskills

Alternative title/s: Counterhand;PerishableSalesWorker;RetailAssistant;SalesConsultant;ShopAssistant;Supermarketassistant/worker,ClothingSalesAssistant;CosmeticSalesAssistant;Hardwaresalesassistant

CASHIER

What does the job entail? CASHIERSoperatePOSequipmentandreceivepaymentsfromcustomers,andissuereceiptsandreturnchangedue.


Scanning,weighingandrecordingpricesofgoods NQFLevel2

Receivingandprocessingpaymentsforgoodsandservicesbyvariousmeans(Doesnotdobanking)

Minimumof6monthsexperienceintheretailsector

OperatingaPOSterminaltorecordtransactionsandprocesspaymenttransactions

Issuingsalesdocketsandgivingchange

Maintainingsuppliesofchange,wrappingandothermaterialsusedatcheckout Skills and knowledge

BalancingPOStakingstoexpectedtakings Literacyandnumeracyskills

UseofPOSequipment

MaintaininghousekeepingofthePOSarea CustomerCare

Interactingwithcustomers Abilitytohandledifferentformsofpayment

Alternative title/s:Check-outOperator;CashRegisterOperator;GroceryCheckoutOperator


MERCHANDISER/vISUAL MERCHANDISER

What does the job entail? VISUALMERCHANDISERSplanandinstallinternal,windowandfixeddisplaystoshowgoodstotheirbestadvantage


Determininggoodsfordisplayinaccordancewithprospectiveseasonalandpromotionalevents

• NQFLevel4(First2tasksapply)

• NQFLevel3(Allotheractivities)

• NQFLevel2–Personwhounpacksaccordingtoplanograms

Developingoverallpromotionalanddisplayplansforapproval

Minimumof1yearsvisualmerchandisingexperience

Preparingsketchesandmodelsshowinglayout,colourandotherfeaturesforapproval

Obtainingpropsandotheraccessories,andbuildingdisplays

Organisingthesettingoutofgoodstobeshownaspartofvisualdisplays

Settingupfabricateddisplaysinstorewindowsandotherareas Skills and knowledge

ArrangingticketingandsignageSoundknowledgeofproductrange

Lightingskills

Ensuredisplayarea,propsandmerchandiseiscleanandnopartsaremissing VisualdisplayandcreativeskillsArranginglightingtohighlightfixtures,displaysandgoods

Alternative titles:Displaydresser;WindowDresser

RETAIL PLANNER

What does the job entail? RetailPlannersareresponsibleforensuringthatproductsappearintherightstoreattheappropriatetimeandinthecorrectquantities.Thisinvolvesworkingcloselywiththebuyingteamstoaccuratelyforecasttrends,planstocklevelsandmonitorperformance


Planningproductrangesandpreparingsalesandstockplansinconjunctionwithbuyers

NQFLevel5

Liaisingwithbuyers,analysts,stores,suppliersanddistributors Minimumof2yearsexperienceintheretailindustry.

Forecastingsales,andoptimisingthesalesvolumeandprofitabilityofdesignatedproductareas; Skills and knowledge

Planningbudgetsandpresentingsalesforecastsandfiguresfornewranges; ResourcePlanningandForecasting

Controllingstocklevelsbasedonforecastsfortheseason; Strongproductknowledge

Analysingeveryaspectofthebestsellingitemsandmonitoringslowsellingitemswithaviewtoensurethatmaximizeprofitonboth.

FinancialManagement

Researchingcustomerresponsestoparticularranges;analyzingpreviousseasonssales Advancedcomputerskills

Managethesupplyofstockthroughthesupplychain Negotiatingskills

Managementanddelegationskills


section twoSoUtH AFRiCA’S HiGHeR eDUCAtion SYSteM, SetAS AnD tHe Role oF tHe W&RSetA

A lmostadecadeago,educationoptionsforlearnersafterGrade12werelimitedtostudyatthedifferentUniversitiesandTechnikonsthroughoutthecountry.SincethentheSouthAfricanHigherEducationsystemhasundergonearadicaltransformationwithnotonlythemergingofdifferentinstitutionsbutalsowiththeintroductionofskillsdevelopmentthroughtheSectorEducationandTrainingAuthorities(SETAS)learnershipsandotherskillsdevelopmentprogrammes.

ThechangesintheHigherEducationsystemwereimportantinthattheyintroducedasystemthatwasmoreaccessibletoallSouthAfricansandfocusedoneducationandtrainingthatwoulddelivertheskillsneededfortheeconomytothrive.SETAsandthelearningprogrammestheydevelopedwereespeciallysignificantinthatthosewhocouldnotnecessarilyaffordtostudyfurthercouldenterthesegovernmentfundedprogrammesorgetajobandimprovetheirskillsandknowledgewhileatwork.,Theselearningprogrammeshadalsoincorporatedaworkplacetrainingcomponentwhichhadtheaddedbenefitoftheunemployedbeingexposedtoaworkplaceenvironmentandgainingtheexperienceneededforfutureworkendeavours.Theresultofthechangesintheeducation,trainingandskillsdevelopmentsystemhasbeenthateveryonenowhasawidersetofchoicesandoptionstofollowwhenpursuingacareer.Recognisedqualificationsthesedaysinclude:

Certificates: obtainableafteroneyearatafurtherorhighereducationlevel.Trainingincludestheoreticaltraining,practicalandskillstraining.

diplomas: Thisisatwoyearqualificationofferedbyanaccreditedandregisteredtrainingproviderandincludestheoreticalandpracticaltraining.

national diplomas: AthreeyearqualificationmostlyofferedbyaUniversityofTechnologyandwhichincludespracticalandtheoreticaltraining.

degrees: Thisinvolves3or4yearsofmainlytheoreticalstudyatuniversitylevel.ThistrainingcanbefollowedwithHonours,MastersandPHDqualifications.


Youneedtoconsideralltheoptionsthatareavailabletoyouanddecidewhatroutewouldbestsuityou.Inthispublication,wefocusprimarilyontheSETA,weexplorethelearningprogrammesthatareonofferandexplainhowthesystemworks.ThisisimportantifyouareseriouslyconsideringmakingWholesaleandRetailyourcareerofchoice.

BACKGRoUnD to SetAS AnD W&RSetA Therearecurrently23SectorEducationandTrainingAuthorities(SETAs)representingdifferenteconomicsectors.ThesewereestablishedbytheMinisterofLabourintermsoftheSkillsDevelopmentAct.ThemainroleofSETAsaretofacilitatetheskillsdevelopmentandtrainingofemployedandunemployedpeopleintheworkplaceenvironment.Fortheemployed,furtherskillsdevelopmentwillhelpimprovetheirchancesofsecuringbetterjobsorprogressingintheircareerswhilefortheunemployedorrecentlyoutofschool,improvedskillscanonlyhelptoincreasetheirchancesofgettingemployment.

TheSETAboardincludesemployer,tradeunionandcommunityrepresentativesaswellasgovernmentdepartmentsandprofessionalbodieswhomighthaveaninterestinskillsdevelopmentinaparticularsector.

WHAT DO SETAS DO?

SetAs are responsible for:

CreatingaSectorSkillsPlanfortheeconomicsectorthattheyhavebeenallocated.ThisSectorSkillsPlanneedstofocusonthescarceandcriticalskillsneedsinthecountryandmusttieinwiththeNationalSkillsDevelopmentStrategy.TheSectorSkillsPlanisupdatedannuallyandeachSETAmustimplementwhathasbeenidentifiedasprioritiesintheplan.Thisisdonethrough:

• Settingup,registeringandpromotinglearnerships.• ApprovingWorkplaceSkillsPlans(WSPs).• Allocatingtraininggrantstoemployers.• Allocatinggrantstotrainingproviders,employersandlearners.• Monitoringqualityofeducationandtraininginthesector.• EnsuringthathetrainingmeetsNationalQualificationsFramework(NQF)standardsandcaters

forthetrainingneedsoflearners.• SupportingSmallMediumandMicroenterprisedevelopmentasidentifiedintheNational

SkillsDevelopmentStrategy

tHe WHoleSAle AnD RetAil SetA AnD tHe inDUStRY it oPeRAteS in

TheWholesalseandRetailSectorEducationandTrainingAuthority(W&RSETA)wasestablishedandregisteredinMarch2000intermsoftheSkillsDevelopmentActof1998.W&RSETA,re-establishedfortheperiodMarch2005–2010andwithitsregistrationrecentlyextendeduntil2011,isthetrainingauthorityforthewholesaleandretailsectorandincludesbusinessessuchas:

• Generalwholesalebutmorespecificallywholesaletradeinfood,beverages,tobacco,textiles,householdfurnitureetc.

• Retailtradeexceptformotorcarsandmotorcyclesaswellasrepairofpersonalandhouseholdgoods.

Whiletherearesomeeconomicactivitiesthathavebeenclassifiedasfallingunderthewholesaleandretailsector,someofthesedonotnecessarilyfallwithintheW&RSETAmandate(ThefulllistingofbusinessescanbefoundontheW&RSETAwebsitewww.wrseta.org.za.

TheWholesaleandRetailsectorisvast-thereare80353retailersand33427wholesalers,87%beingsmallenterprises,9.5%mediumand4.5%large.Thesectoremploysabout3020666people–16.5%oftheactiveworkforce.Ofthese,21%workintheformalsectorand47%intheinformalsector.TheWholesaleandRetailSETAthereforehasagreatdealofworktodotoensureskills


developmentandtrainingsuccesseswithintheindustry.(Source:/SectorSkillsPlan(August2009).

TheW&RSETAhashadanumberofsuccessesoverthepastyearswhichdemonstrateitsabilityasaSETAtoruneffectiveskillsdevelopmentandtraininginterventions.Thesesuccesseshaveincluded:

• LaunchingtheGrassrootsproject.ThisistoprovidebasicwholesalingandretailingskillstounemployedyouthinAlexandraandDiepsloot.

• AninternationalstudytourtotheUnitedStatesandCanadafor15middlemanagersoflocalretailerswhohavebeenearmarkedforpromotioninordertofamiliarisethemselveswithbestpractice.

• RunningtheeDEAFprogrammewhichtook40hearingimpairedlearnersthroughaSalesSkillsprogrammeasapreludetoafurtherthreeskillsprogrammes

Mission

TocontributetothesocialandeconomicdevelopmentandgrowthofthecountrybyenablingeducationandtrainingofthehighestqualityintheWholesaleandRetailSector,tothebenefitofemployers,employeesandlearners.

Aspartofitsmandate,theW&RSETAhasalsoconductedresearchintothescarceandcriticalskillsinthesector.ThesearediscussedinSection2.Skillsdevelopmenttrainingprogrammesthathavebeenintroducedfocusonthesescarceandcriticalskillsshortagesinthesectorsothattrainingresultsinemployabilityoflearners.

TheSETAwillcontinuetoexpanditslearningprogrammestoensurethatemployeesinthisindustryaretrained,educatedandabletodeliveraqualityservice.Inthisway,productivityinthesectorislikelytoincreaseandskillsdevelopedsothatallmayparticipateactivelyinsociety.

W&RSETA LEARNING PROGRAMMES

ThereareanumberofdifferentwaysthatthosewhowanttoentertheWholesaleandRetailsectorcangettheskillstheyneed.ThefollowingaredifferentlearningprogrammesofferedbytheW&RSETA.

Learnerships

Learnershipsarecreatedwiththejobmarketinmind.Inotherwords,ifthereareanyskillsshortageswithintheeconomy,learnershipscanbecreatedtotrainthisskill.Learnershipsmustthereforeaddressskillsshortagesandcontributetowardscreatingjobsandresolvingtheunemploymentcrisis.

Threekeyfeaturesmakeupanylearnership.

• Structuredlearning which is theoretical and usually takes place within a classroom environment.• Practicalworkexperienceofaspecifictypeanddurationwithin a workplace or simulated work

environment.• LeadtoNQFqualificationrelatedtoanoccupation(Seebelow)Anyperson–eitheremployedorunemployed-canparticipateinalearnership.Ifemployed,youcanregisterforalearnershipthroughyourcompanyorwithinthesectorthatyourcompany

vISION

We are the Premier Authority in Skills

Development, exceeding stakeholder expectations

in the Wholesale and Retail sector.


operatesin.Ifyouareunemployed,youmayregisterforplacementatalocallabourcentreorthroughemployersinyourarea.TheDepartmentofLabourLabourCentresareresponsibleforregisteringtheunemployedandplacingtheminlearnershipsiftheymeettheminimumrequirements.Learnersdonothavetopayforthelearnershipandtheunemployedaregivenanallowance/stipendprincipallytocoverthecostsofthetransportandfoodtothevenue.

Thereareanumberofdifferentadvantagesforthoseparticipatinginlearnerships:

• Theyprovideawayforlearnerstogetaqualificationwhileworkingfulltime;• Workexperienceformsanintegralpartofthelearnership.Theunemployedandschoolleavers

canbenefitfromtheworkexperienceandusethisopportunitytonetworkforjobswithinthesector.

• Thesearenottimebasedandifalearnerisabletogainacreditwithinashorterperiodoftime,theycangetthecertificatestoshowthattheyarecompetent.

Accreditedtrainingprovidersmustprovidethetrainingonalearnershipforittoberecognisedbyemployers.Asitisastructuredprogramme,theworkplacecomponentwillneedtobeinspectedtoseewhethertheemployercanprovidethenecessaryworkplacesupport.

Learnershipsnormallytakeuptoayeartocomplete.ThelearnerisassessedthroughoutbyaqualifiedassessorandtheSETAmoderatesthisintervention.Ifthelearnerisfoundtobecompetent,aNationalQualificationwillbeawardedtothelearner.

Apprenticeships

Anapprenticeshipisatechnicaltrainingsystemthatincludespracticalandtheoreticaltraining.Apprenticeshipsareofferedinparticulartradessuchasjewellerymakingandafterpassingatradetestthelearner/employeeisrecognisedasanartisan.

Apprenticeshipsaredifferentfromlearnershipsinthattheyarejobandnotcareerorientated,andrelatetoaspecifictrade.Thismeansthatifyouparticipateinanapprenticeship,youwilllearnatradetofillaparticularjobpost.Anypersonovertheageof16mayapplybutgoodmarksinmathsandscienceincreasesthechancesoflearnersbeingselectedtoparticipate.

Anyemployerofferingapprenticeshiptrainingmustbeworkplaceapproved.ThelearnerwillthenbeindenturedinadesignatedtradeintermsoftheManpowerTrainingAct.TheycanalsostudyandgetaN2certificatewitharelevantFETcollege.TheemployerwillpayforthisandwhentheyaresuccessfulandhavepassedthetradetesttheywillbeawardedtheNationalTradeCertificateandwillberecognisedasaqualifiedartisan.

Skills programmes

Skillsprogrammesareshorterlearningprogrammesthatareasteppingstonetoafullqualification.Theyarejob-focusedtraininginterventionsandareoftenintroducedinresponsetoaskillsneedinaparticularindustrywhereanurgentjobisrequiredbuttheemployeesdonothavetheskillstodothis.Skillsprogrammesareimportantastheyarethebuildingblockstowardsafullqualification–allthecreditsgainedmakeupthebuildingblockstowardsafullqualification.

Skillsprogrammeshaveapracticalcomponentandthereforeprovidelearnerswiththeexperiencetheyneedtoincreasetheiremployability,selfemploymentandmobilityintheworkplace.

Togetaskillsprogrammeupandrunning,acompany/trainingprovidermustidentifytheneed,theunitstandardsthatwillbetrainedandshouldapplytotheSETAforrecognitionoftheprogramme.


Internships

Aninternshipisatemporarypositioncreatedwithinacompanytoprovidelearnerswithsupervisedon-the-jobtraining.Internshipsareusuallyforstudentsanduniversitygraduateswhoareseekingsomekindofworkexperienceatanentrylevel.Aninterncanbepaidand/orpartlypaidbythecompanybuttherearecurrentlynorulesorregulationssurroundingthis.

the following are the learnerships and Qualifications registered by the W&RSetA.

QUALIfICATION TITLE LEARNERSHIPS TITLE REGISTRATION NUMBER LEvEL

national Certificate: Wholesale and Retail

operations

CoDe 58206

WholesaleandRetailOperations(WholesaleandRetailHelpdesk) 27Q270027221202 2

WholesaleandRetailSMEOperations 27Q270012551202 2

WholesaleandRetailChainstoreOperations 27Q270012551202 2

WholesaleandRetailOperations 27Q270013551202 2

WholesaleandRetailMerchandisingOperations 27Q270011551202 2


operations

CoDe 63409

StockControlRetailOutlet 27Q270017221203 3

WholesaleandRetailWholesaleSales 27Q270018221203 3

WholesaleandRetailCashControl 27Q270019211203 3

WholesaleandRetailCreditControl 27Q270020221203 3

WholesaleandRetailSalesandPreparationofPerishableFood 27Q270021251203 3

WholesaleandRetailStockControlinadistributioncentre 27Q270022221203 3

WholesaleandRetailCosmetic 27Q270023211203 3

RetailSales 27Q270024201203 3

WholesaleandRetailVisualMerchandising 27Q270025201203 3Retailperishablefood 27Q270015291203 3

national Certificate: informal and Small Business Practice

CoDe: 58308

InformalandSmallBusinessPractice 27Q270026291203 3

Further education and training Certificate:

Generic Management

CoDe: 63333

GenericManagement 27Q270028321504 4


operations Supervision

CoDe: 49397

WholesaleandRetailOperationsSupervision 27Q270009301354 4


Buying Planning

CoDe: 59299

WholesaleandRetailBuyingPlanning 27Q270016171205 5

national Certificate: Wholesale and Retail Generic Management

CoDe: 63334

WholesaleandRetailGenericManagement

27Q2700292816255


intRoDUCinG SAQA AnD tHe nQF Learnerships,learningprogrammesanduniversitycoursesarealldifferentroutesyoucanfollowtogetaqualification.Aqualificationisimportantinthatitprovestoemployersthatlearninghastakenplaceandthatitisofgoodquality.LearningprogrammesthatresultinqualificationsmustbeaccreditedbyqualityassuranceauthoritiestomaintainstandardsandregisteredonaNationalQualificationsFramework(NQF).

TheSouthAfricanQualificationsAuthority(SAQA)wassetupto:

• Overseethecreationofqualificationsandstandards.• OverseethedevelopmentandimplementationoftheNationalQualificationsFramework(NQF).• Playanoversightroleandensurethattheeducationandtrainingtakingplacewasofahighquality.

SAQAmanagedthisprocessthroughtheEducationandTrainingQualityAssurancebodieswithineachSETA.ThissystemischangingnowasaQualityCouncilonTradesandOccupations(QCTO)isbeingintroduced

THE NATIONAL QUALIfICATIONS fRAMEWORk (NQf)

TheNationalQualificationsFramework(NQF)providesasetofguidelinesandanorganisationalstructureforthequalificationssystem.EducationandtraininghasbeenincorporatedintothisFramework.Throughhavingrecognisedqualificationsagainstanationalstandard,individualscanbeassessedagainstthesestandardsandpeggedatparticularskillslevels.

• TheaimsandobjectivesoftheNQFareasfollows:• Tocreateanintegratednationalframeworkforlearningachievements;• Facilitateaccessto,andmobilityandprogressionwithineducation,trainingandcareerpaths;• Enhancethequalityofeducationandtraining;• Ensurethatacrossprovidersastandardissetupwhichisrecognisedbyallemployersetc.Thisisto

avoidasituationwhereacompanyfailstoacceptcertainqualificationsandtoturndownothers.• RecognitionofpriorlearningisanimportantroutetogogetyourskillsrecognisedonaNational

recognisedframework


WHAT DOES OUR NQf LOOk LIkE?

nQF leVel BAnD QUAliFiCAtion tYPe

QCto

QUAlitY CoUnCil

1098765

HiGHeR eDUCAtion

AnD tRAininG

Post-doctoralresearchdegreesDoctorates(10)Mastersdegrees(9)ProfessionalQualifications(8)Honoursdegrees(8)Nationalfirstdegrees(7)Higherdiplomas(6)NationaldiplomasNationalcertificates(5)

HiGHeR eDUCAtion

AnD tRAininG QUAlitY ContRol

Further education and training Certificate (FetC)

432

FURtHeR eDUCAtion

AnD tRAininG

Nationalcertificates–thisisbelowuniversityandtertiarylevel–includesworkplacelearning–occupationallydrivenwork–calledvocational–nottheoreticalandabstractstudy

QCto Umalusi

General education and training Certificate (GetC)

1GeneRAl

eDUCAtion AnD tRAininG

Grade9|ABETLevel4

NationalcertificatesQCto Umalusi

AllqualificationsareregisteredwiththeSouthAfricanQualificationsAuthority(SAQA).Thesecanbeaccessedonwww.saqa.org.za.

Quality assurance

Thistakesplaceandisdependentonwhereandatwhatlevelyouarestudying.TheHigherEducationQualityCouncilisresponsibleforqualityassurancewithinHigherEducationarenawhileUmalusiisresponsibleforGeneralandFurtherEducationandTrainingforthoseattendingschoolandFETcolleges.

TheQualityCouncilonTradesandOccupations(QCTO)isanewadditiontotheSETAlandscapeandwilloverseethedevelopmentofoccupationalqualificationsthatarerelevanttotheneedsofindustry.Anoccupationalqualificationisonethatisassociatedwithatrade,occupationorprofessionthatresultsfromworkplacelearning.

TheQCTOwillalsomanageandco-ordinatetheprovision,assessmentanddeterminetheimpactofthesequalifications.Iflearnersaresuccessfulandcompetentinaparticularoccupation,theywillbeissuedwithskillscertificates.AnOccupationalQualificationsFrameworkistobeincorporatedwithintheNQF.

W&RSetA – tHe QUAliFiCAtion FRAMeWoRK AnD CAReeR PAtHinGThereareavarietyofwaysthatthosewithintheW&Rsectorandthosewishingtoenterthesectorcanachievethecompetencerequiredintermsoftheircareers.Byrecognisingtheformalqualificationsrouteaswellasthelearningprogrammesroute(learnerships,skillsprogrammes,shortcourses),theW&RsectorwillachievetheappropriateblendofScarceandCriticalskillsneededfortheeconomy.

TheSGBprocessoftheW&RSETAhasbeencloselyalignedtotheneedsofthesectortoensurethatqualificationsandlearnershipsmeettheskillsdemands.

AsaresultofthefindingsoftheSectorSkillsPlan,theW&RSETAhasbeguntheprocessofaligningtheScarceandCriticallistwithqualifications.Thediagram(opposite/onthenextpage)showstheW&Rsectorqualificationsthatareactiveandinprocessin2009.

Career Pathing

Knowingthatonecanprogressinacareerwithinasectorisalsoanimportantconsiderationwhenindividualsarechoosingtrainingorthesectortheywanttobein.TheW&RSETAoffersaclearcareerpathforindividuals.ThisisshownintheCareerPathingdiagramsthatfollows.TheCareerPathingdiagramshowsWholesaleandRetailskillsprogrammesaswellasnon-WholesaleandRetailskillsprogrammes.


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CHeCKinG FoR AnD CHooSinG ACCReDiteD tRAininG PRoViDeRS: tHe PRoCeSSEveryyearlearnersentertrainingprogrammesandcomeawaywithcertificatesthatarenotrecognisedbymajorcorporations.Sometimesthistrainingisprovidedbyfly-by-nightsandthereisnovalueinthetraining.Thesetrainingprovidersarenotaccreditedtotrainandtheycannotthereforeissuecertificates.Iftheyarenotaccrediteditisunlikelythattherecourseswillberecognisedbyemployers.

Itisthereforeveryimportantthatyoumakesurethatthetrainingprovideryouhaveselectedisaccreditedandthattheirtrainingwillberecognisedtobeofvalue.Processeshavebeenputinplacetoaccredittrainingproviders–sothattheyarequalityassuredandrequiredtodelivertrainingthatisrecognisedbythesector.YoucancheckwithyourSETAtofindoutifthetrainingproviderisaccredited.Youcanalsoaskfortheiraccreditationletterand/ornumber.


Ifyouhavejustleftschoolorarecurrentlyunemployed,youshouldtaketheopportunitytospendsometimeplanningyourcareer.

Therearethreestepsinvolvedinplanningyourcareer.YoucanaskaLifeOrientationorVocationalGuidanceCounsellortohelpyoubutifyoudonothaveaccesstoone,youcandothisyourself.Thethreestepsare:

STEP 1: DOING A SELf ASSESSMENT

Youneedtoknowwhoyouareandwhatyouwanttodo.Thisrequiresthatyoudoaself-assessment.Throughthisyouwillbeabletogatherinformationaboutyourselfinordertomakeaninformedcareerchoice.Involveyourfriendsandfamilyintheassessmentastheywillalsobeabletogiveyouinsightsyoumightnothavenoticed.

Anyself-assessmentshouldfocuson:

Interests

Yourinterestsarewhatyoulikedoingbest.Allpeoplearedifferent.Youmightlikespendingtimereadingwhereassomeoneelsewouldpreferplayingsports.Yourinterestsareimportantinmakingcareerchoicesasthecloseryouaretowhatyouenjoydoing,themorelikelyitisthatyouwillbeontherightcareerpath.Also,itislikelythatpeoplewhoenjoysimilarinterestswilllikethesamekindofwork.

values

Valuesarethethingsthatwefindimportant.Theyaretheprinciplesandguidelinesthatweliveandmakeourdecisionsby.Avalueissomethingthatisfundamentaltohowyouliveyourlife.Examplesofvaluesincludemoney,status,helpingothers,familylife,risktaking,independence,socialresponsibility,interpersonalrelationships.Whenassessingyourvalues,askyourselfhowimportanteachoftheseissuesareforyou.Thishasadirectbearingonthecareeryoushouldchoose.Forexample,ifmoneyisveryimportanttoyou,youwillneedtofindajobandacareerthatwilleventuallyprovideyouwiththis.However,ifrisktakingiswhatdrivesyou,startingyourownbusinessmightbethewaytogo.

section three

PlAnninG YoUR CAReeR


Personality

Yourpersonalityshouldplayaroleindeterminingyourcareerchoice.Anextrovertand/oroutgoingpersonismorelikelytoenjoyacareerworkingandinteractingwithpeople.Anintrovert,ontheotherhand,isbestsuitedtoworkingbythemselvesorontheirown.Foreachpersonalitytype,thereisacareertosuityourneeds.Thispartoftheassessmenthelpstodeterminewhatpersonalitytypeyouareandwhetherthecareeryouareinterestedincanaccommodateyourpersonalitytype.Wehavealsolistedsomeofthepersonalitytraitsthatareimportantintheretailsector.Takethetestandseeifyouaresuitedtoworkinginthissector.

Personality types needed for a retail career

Therearethousandsofpeopleworkingwithintheretailindustryandasmanydifferentpersonalitytypes.Howevertherearecertainpersonalitytypesthataremorelikelytobesuccessfulinthisindustry.Seeifyouhavethesecommoncharacteristicsthatarehighlysoughtafter:

PERSONALITY TRAIT DESCRIPTIONDO YOU HAvE

THIS TRAIT? BeingaGoodCommunicator Sellingproductsandservicestocustomersrequiresgoodcommunication

skills.Thisdetermineshowcompetitivetheindustrywillbe. Yes/No

BeingCreative Customerdemandsandtasteschangeovertime.Agoodretailerneedstobeinnovativeandbeabletothinkandadapttothesechanges.Staffthatarecreativeandcontributevaluableideastoabusinessarehighlyvalued. Yes/No

BeingEfficient Efficientpeoplecutdownonwastagewithinacompanyandsavemoneyastheyareabletogetajobdonequicklyandeasily. Yes/No

Copingwithstressandbeingabletoworkunderpressure

Retailingcanbeahighlypressurisedandrapidlychangingenvironment.Retailersneedtobeawareofchangingtrendsandabletoeasilyadapttothese.Staffalsoneedtoknowwhotodealwithcustomerswhohavecomplaints.Therearedeadlinestodelivergoodsandservicestocustomers.Copingwiththestressofthejobandbeingabletoworkunderpressureisthereforearequirementforanyjobwithintheretailsector.

Yes/No

Goodnegotiationskills Goodnegotiationsskillsareveryusefulwithintheretailindustry.Firstly,companiesorsmallshopsneedtosourcethegoodstheyaresellingtocustomers.Thisrequiresanegotiationprocess.Thosethataresellingarealsorequiredtobeabletonegotiatewiththecustomerandgetthebestdealpossible.

Yes/No

Beingtrustworthy Retailinvolvesthebuyingandsellingofgoodsandisreliantonatrustworthyperson.Itisalsoimportantthatthispersonbereliableanddependable.

Yes/No

Acheerfulandfriendlydisposition

Manyretailjobsinvolveinteractionswithcustomers.Thisrequirespeopleskillsandapersonwithanoutgoingandpleasantpersonality. Yes/No

Ifyoufeelthatyouhavemostofthesepersonalitytraits,thenyouarewellsuitedtoworkwithinthisindustry.Rememberthoughthatthisisonlyonefactorusedtoassesswhetheryouarefitfortheindustryornot.Doworkthroughalltheotherprocessesthatarepartofcareerplanning–astheretailindustryoffersarangeofopportunities.

Skills / Aptitudes

Askillsassessmentwillhelpyouworkoutwhatyouaregoodatandwhatyouenjoydoing.Youcanalsousetheskillsassessmenttoanalysewhatskillsyouwillneedtoputyouontheroadtoasuccessfulcareer.

Preferred working environments

Finally,itisimportanttothinkaboutthetypeofenvironmentyouwouldliketoworkin.Areyouthetypeofpersonwholikestobeatadeskeveryday?Wouldyouprefertoworkoutdoors?Yourpreferredworkingenvironmentsaysalotaboutthetypeofcareeryoushouldthinkaboutfollowing.


STEP 2: UNDERSTANDING THE WORLD Of WORk

Onceyouhavecompletedyourself-assessment,youwillbeclosertounderstandingwhatcareersyouaremorelikelytobesuitedto.Thenextstepistounderstandtheworldofwork.Thismeansthatyouneedtodosomeresearchintotheoptionsthatareavailable.Thisyouwoulddoby:

• Exploringtheoccupationsthatmightinterestyou.Youshouldresearchwhatoccupationsexistandthekindofworkeachentails.

• Findingoutmoreabouttheindustriesyouwouldliketoworkin.

• Investigatingwhethertherearejobsoremploymentopportunitiesfortheoccupation/careerpathyouwouldliketofollow.Thisisthemostimportantpartoftheresearch.Whileyoumighthavetherightpersonalityandbeperfectlysuitedtoaparticularindustry,iftherearenojobsoremploymentopportunitiesinthesector,thereisnopointfollowingthisparticularcareerpath.Manygraduatestudentsstruggletofindworkasthereisoftenalreadytoomanypeoplewiththesamejobtrainingortherewereneveranyrealemploymentprospectsinthefirstplace.Understandwheretheskillsneedsare–thewholesaleandretailsectorhasalreadygivenyousomeideaofwheattheseare–andthenfityouroccupationtothis.

• Volunteeringandparticipatingininternshipstofindoutmoreaboutwhetheryouaresuitedforaparticularindustry.

STEP 3: TAkING STEPS TO LAUNCH YOUR CAREER

Onceyouhavecompletedaself-assessment,researchedanddecidedonyourcareerpath,youneedanActionPlantohelpyoureachyourgoal.Thisinvolves:

finding out about education and training courses on offer

InSection1oftheLearner’sGuide,wepresentedarangeofeducationandtrainingoptionsforthosewishingtopursueacareerinthewholesaleandretailindustry.Educationandtrainingisanintegralpartofanycareerplanningprocess.Educationandtrainingprovidesyouwiththeskillsandknowledgethatyourequiretobesuccessfulinyourcareer.

Bursaries and financing your studies

Mostuniversitiesofferbursariesand/orgrantstostudentswhohaveexcelledintheirstudiesoronthesportsfield.TheFinancialAidOfficeattheuniversitywillbeabletotellyoumoreaboutwhatisonoffer.

IfyouareaSouthAfricanresidentyoualsomaybeeligiblefortheNationalStudentFinancialAidScheme(NSFAS)forstudyatahighereducationinstitution.TheNSFASisafinancialaidschememanagedbytheDepartmentofEducationthatprovidesloansforthosewhoareacademicallyablebutdonothavethefinancestogotouniversity.Thisschemeoperatesasaloanbutcanbeconvertedintoabursarydependingontheacademicresultsofthestudent.TheFinancialAidOfficeofauniversitywillbeabletogiveoutfurtherinformationontheNSFAS.

Companiesalsoprovidebursariestostudents.Thisisnormallyforhighachievingstudentswhowillthenbeaskedtoenterintocontracts.Thesecontractsdifferfromcompanytocompanybutmanyrequirethatthestudentspaybackthebursariesbyworkingforthecompanyforaperiodoftime.


Thebankalsograntsloanstostudentsbuttheyusuallyrequiresuretyfromaparent/guardianbeforeagreeingtothis.Thisisdifficultforthosestudentswhocannotgetsurety.OnceyouhavecompletedyourUniversitydegree,youwillhavetostartpayingbacktheloanbutintheinterimyouwillhavetopaytheinterestbackonthis.

Choosingthelearnershipeducationandtrainingrouteisawaytocircumventthefinancialdifficultiesthatyouarelikelytoencounterwhenoptingforauniversitydegree.Learnersdonotpayforlearnerships–thesearefundedthroughtheskillslevy.Learnersalsoreceiveamonthlystipendtocoverfoodandtravelexpenses.Learnershipsprovideeducationandtrainingoptionsthatcanlaunchyourcareerdespitethefinancialdifficultiesyoumightbeexperiencing.

Working out how to find a job

Therearedifferentwaysthatyoucangoaboutfindingjobs.Differentpeoplehavedifferentopinionsonthebestwaytodothisbutitwillprobablybeadvisabletotrythemall:

Responding to classified ads

Jobsareadvertisedintheclassifiedsectionofthenewspapersdaily.Therearealsonewspaperinsertsthatareentirelydedicatedtoadvertisingjobsandhelpingpeoplefindthese.Youcanalsousetheinternettosearchforjobs.Ifyouareactivelylookingforajob,youneedtobescanningtheclassifiedseveryday.

Networking

Manyjobsarenotadvertisedandareinsteadpassedonthroughword-of-mouth.Networkingthereforeplaysanextremelyimportantpartinanyjobsearch.Networkingrequiresthatyouestablishabroadrangeofcontacts(social;business)andusethesetolookforwork.Fornetworkingtobeeffective,youneedtobeinconstantcontactwithallthosewithinthenetworkeitherthroughtelephonecalls,emailsorvisitingthem.Youshouldalsobeconstantlysearchingfornewcontactssothatyournetworkexpandsovertimeandyoureachawidernumberofpeople.

Registering with a recruitment agency

Anyonecanjoinanagencyalthoughsomeagenciesonlyworkwithinparticularindustriesand/oreconomicsectors.Therearemanyemployerswhocontractouttheirrecruitmentsoitisusefultoregisterwithanagency.Aspartoftheregistrationprocess,agencieswillnormallyaskyoutosubmityourCV.Onceyouhavedonethis,maintainacloserelationshipwithyourconsultantandgetupdatesregularlyonhowthejobsearchisgoing.

PREPARING YOUR Cv

TherearehundredsofpeoplethatapplyforthesamejobsohavingaCVthatstandsoutfromtherestiscriticalifyouwanttosecureaninterview.Prospectiveemployersneedtoknowaboutyoureducation,yourjobexperienceandwhetheryouhavetheskillstodothejobthatisbeingadvertised.

ACVshouldbeasummaryofyoureducation,skillsandexperienceandshouldnotcarrypagesofunnecessaryinformationanddocumentation.ThisisanexampleofwhataCVcouldlooklike:


CURRICULUM VITAE

Maureen Thando Madondo

Personal information

Name Address Contact Details

Date of Birth

Driver’s License

Education

List of all qualifications, institutions where you obtained them and in which year.

Start with the most recent.

Work Experience

Detail your work experience. Start by indicating your job, the company you worked

for and the time spent working for the company. List the job functions. Focus on

those functions that are directly relevant for the post for which you are applying.

Eg Sales assistant, Happy Valley shoes, Jan 2009 – Current

• Provided customer service

• Maintained and checked stock inventory

• Administrative responsibilities

• Handling of cash and accounts etc.

Skills /Accomplishments

List the skills that you have to offer and that would be of benefit to the company.

Highlight your skills using key words. Often when many people have applied for

one job, employers search for key words and eliminate those CVs where they do not

appear.

Include projects / programmes that you have worked on that show leadership /

qualities that will be of benefit to the company.


Writing cover letters

Acoverlettercanhelpsecureyouajobinterviewsoyoushouldspendsometimeondraftingthisusingkeywordsrelevanttothejobonoffer.YourCoverlettercouldlooksomethinglikethis:

Your Name Your Address

Telephone / No Email

Employers Name Employers Address Telephone / No Email

RE: Application for Employment (Specify Job Title)

Paragraph 1: Mention the name of the job that you are seeking, where you saw the advert and that you are seeking an interview.

Paragraph 2 / 3 / 4 / body of letter): This is the main body of the letter and you should use it to augment what already appears in your CV. Explain why you are best suited for the job and the special skills and talents you will bring to the position.Final paragraph: Thank the employer for his / her time and indicate that you look forward to being called for an interview.

Closing: Yours sincerely, and your name in full.


TACkLING jOB INTERvIEWS

Preparation is the key to a successful interview.

Be punctual–Ensurethatyouarriveattheinterviewatleast10minutesearly.Thiswillgiveyoutimetocomposeyourselfbeforemeetingtheinterviewpanel.Planahead–findoutwherethevenueisandallowenoughtimetogetthere.

Dress appropriately–Ifyouareunawareofthedresscodeofthecompany,dressformally.Youcanfindoutaboutthedresscodefromthepersonsettinguptheinterview.

Research –Ensureyouthoroughlyresearchthecompanywhereyouarebeinginterviewed.Thisincludesfindingoutmoreaboutthepositionthatisonofferandwhatthecompanyexpectsofyou.

Answer clearly and honestly–allquestionsthatareputtoyou.Beshortandtothepoint.Askforclarityifyoudonotunderstandsomethingandanswerashonestlyasyoucan.

Ask Questions–.Thiscouldbeaboutthejobandtherolesthatyouwillberequiredtoplay.Throughaskingthesequestions,youcanfindoutaboutthecompany’sexpectationsofyou.Thismighthelpyouanswersomeofthequestionsthatareputtoyou.

Be confident –Beingabitnervousforaninterviewisnatural.However,itisimportantthatyouappearconfidentandself-assured.Therearesimplethingsthatyoucando.Maintaineyecontactwiththeinterviewer/s.Speakclearlyandconfidentlyaboutwhatyourskillsare.Showenthusiasmforthejobyouhaveappliedforandgreetallinterviewersbeforesittingdown.

Salary expectations–Thisisaquestionthatisoftenaskedbyinterviewers.Itisagoodideatokeepthisopenandthesubjectofnegotiationsifyouareofferedthejobasitismorelikelythatyouwillhaveaclearerunderstandingofyourrolesandresponsibilitiesatthattime.Youcouldgiveaballparkfigurebasedonyourpreviousjobexperience.

Don’t criticize your current and / or past employer –Thisdoesnotcreateagoodimpression.Instead,presentwhatyouhavelearntfromthepastemployerandindicatehowyouaddressedsomeofthechallengesofyourpreviousposition.

TakealongdocumentssuchasyourCV.Eveniftheinterviewpanelhashadachancetolookatit,youhaveacopyonhandforthosethatmightnothave.


Here are some questions that you can expect at the interview. there is no way you can predict all of these but prepare as much as possible.

Tryandthinkhowyouwouldgoaboutansweringthefollowingcommonquestions:

1.Tellmeaboutyourself.Whatisyourbackground?2.Whydidyoudecidetoseekapositionwiththiscompany?Whatinterestsyouaboutourcompany?

Work Experience:

3. Whyshouldwehireyou?Whydoyouthinkyou’retherightpersonforthisjob?4. Whatuniquequalitiesorabilitieswouldyoubringtothisjob?Giveexamples.5. Whatdoyouconsidertobeyourgreateststrengthsandweaknesses?6. Areyouateamplayer?Describeatimewhenyouworkedonateamproject.Whatwasyour relativepositionontheteam?Wereyousatisfiedwithyourcontribution?Howcouldithave beenbetter?7. Howdoyoucopeunderpressure?8. Howdoyoureacttocriticism?9. Whathasbeenthebiggestdisappointmentinyourcareertodate?10. Whatisyourgreatestachievementtodate?11. Whydoyouwishtoleaveyourcurrentposition?12. Howwouldyourfellowworkersdescribeyou?

Education/Training:

13. Whatwouldyouhopetoachieveinthefirst12monthsinthisrole?14. Wheredoyouseeyourselfinfiveyears?15. Whatdoyouseeasthenextstepinyourcareer?

Company Research:

16. Whyhaveyouappliedforthisparticularposition?Whydoyouwanttoworkhere?17. Whatsalaryareyouexpecting?

Personal:

18. Whatdoyoudoinyoursparetime?19. Howwouldyoudescribeyourself?

finally:

20. Doyouhaveanyquestionsforus?


LIST Of fETS AND HETS / W&RSETA

fET COLLEGES

telephone Fax Web

WESTERN CAPEBolandCollege (023)3486920 (023)3425768 www.bolandcollege.co.za

CollegeofCapeTown (021)6879150 (021)6879152 www.cct.edu.za

FalseBayCollege (021)7121080 (021)7121092 www.falsebaycollege.co.za

NorthlinkCollege (021)9300957 (021)9305729 www.northlink.co.za

SouthCapeCollege (044)8890359 (044)8840359 www.sccol.co.za

WestcoastCollege (022)4821143 (022)4873983 www.westcoastcollege.co.za

EASTERN CAPEBuffaloCityCollege (043)7225453 (043)7435453 www.bccollege.co.za

EastcapeMidlandsCollege (041)9952011 www.emcol.co.za

IkhayaCollege (051)6341035 (051)6333560 www.ikhayacollege.org.za

IngweCollege (039)2550346 (039)2550347 www.ingwecollege.co.za

KingHintsaCollege (047)4928045 (047)9428046 www.kinghintsafetcollege.org.za

KingSabataCollege (047)4911677 (047)5313297 www.ksdfetcollege.org.za

LovedaleCollege (043)6423152 www.lovedalecollege.org.za

PortElizabethCollege (041)5855436 (041)5855436 www.pecollege.edu.za

FREE STATEFlaviusMarekaFETCollege (056)2141341 (056)2127815 www.flaviusmareka.net

GoldfieldsCollege (057)3910513 (057)3532298 www.goldfields-college.edu.za

MalutiCollege (058)6223626 (058)6222785 www.malutifet.co.za

MotheoCollege (051)4093300 (051)4357602 www.motheocollege.edu.za

GAUTENGCentralJohannesburgCollege (011)8392781 (011)8393972 www.cjc.co.za

EkurhuleniEastCollege (011)7400204 (011)7409188 www.eec.edu.za

EkurhuleniWestCollege (011)8766912 (011)8731769 www.eec.edu.za

SedibengCollege (016)4211150 (016)4220746 www.sedcol.co.za

SouthWestCollege (011)7638982 (011)7638982 www.swgc.co.za

TshwaneNorthCollege (012)3238623 (012)3238626 www.tnc4fet.co.za

TshwaneSouthCollege (012)3077300 (012)3077329 www.tscol.co.za

WesternCollege (011)6933608 (011)6931877 www.westcol.co.za

section fourUSEfUL ADDRESSES AND WEBSITES fOR fURTHER READING


telephone Fax Web

KWAZULU NATAL EsayidiCollege (039)3181433 (039)3181514 www.kzneducation.gov.za

InandaCollege (031)5092933 (031)5092933 www.kzneducation.gov.za

MajubaCollege (034)3291182 (034)3292580 www.kzneducation.gov.za

MnambithiCollege (036)6310871 (036)6310871 www.kzneducation.gov.za

MobeniCollege (031)9072666 (031)9072679 www.mobeni.co.za

MthashanaCollege (034)9815337 (034)9807918 www.kzneducation.gov.za

SivanandaCollege (031)5039708 (031)5039709 www.sfet.co.za

ThekwiniCollege (031)2508400 (031)2508414 www.thekwinicollege.co.za

UmfoloziCollege (035)7891101 (035)7892585 www.kzneducation.gov.za

UmgungundlovuCollege (033)3412208 (033)3940237 www.kzneducation.gov.za

LIMPOPOCapricornCollege (015)5053172 (015)5053174 www.capricorncollege.co.za

EllisrasCollege (014)7632253 (014)7632252 www.ellisrascollege.co.za

MopaniEastCollege (013)7970069 (013)7970357 Nowebsiteavailable

MopaniNorthEastCollege (015)8123221 (015)8121270 Nowebsiteavailable

SekhukhuneCollege (013)2690020 (014)2690494 www.sekfetcol.co.za

VhemebeCollege (015)5164774 (015)5164773 www.vhembefet.co.za

WaterbergCollege (015)6336770 (015)6336589 www.waterbergcollege.co.za

MPUMALANGAEastvaalFETCollege (017)8115824 (017)8192570 Nowebsiteavailable

EhlanzeniCollege (013)7413016 (013)7413017 www.ehlanzenifet.co.za

GertSibandeCollege (017)6322388 (017)6321863 www.gscollege.co.za

NkangalaCollege (013)6901430 (013)6901450 www.nkangalafet.co.za

NORTH WESTOrbitCollege (012)2523788 (012)2527421 www.orbitcollege.co.za

TaletsoCollege (018)4628923 (018)4629579 www.vcorporate.co.za

NORTHERN CAPENorthernCapeRuralCollege (053)6310594 (053)6310617 Nowebsiteavailable

NorthernCapeUrbanCollege (053)8711056 (053)87111177 Nowebsiteavailable

UNIvERSITIES

EASTERN CAPE NelsonMandelaMetropolitanUniversity (041)5042111 (041)5042574 www.nmmu.ac.za

RhodesUniversity (046)6038111 (046)6225409 www.ru.ac.za

UniversityofFortHare (040)6022011 (040)6531554 www.ufh.ac.za

FREE STATEUniversityofFS (051)4019111 (051)4012117 www.uovs.ac.za

GAUTENGUniversityofJohannesburg (011)4892911 (011)4892191 www.uj.ac.za

UniversityofPretoria (012)4204111 (012)3625168 www.up.ac.za

UniversityofSouthAfrica (012)4293111 (012)4293221 www.unisa.ac.za

UniversityoftheWitwatersrand (011)7171000 (011)3397620 www.wits.ac.za


telephone Fax Web

KWAZULU NATALUniversityofKwa-ZuluNatal (031)2044111 (031)2044383 www.ukzn.ac.za

LIMPOPOUniversityofLimpopo (012)5214111 (012)5600086 www.ul.ac.za

NORTH WESTNorthWestUniversity (018)3892111 (018)3925775 www.uniwest.ac.za

Potchefstroomuniversity (018)2991111 (018)2992799 www.puk.ac.za

WESTERN CAPEUniversityofCapeTown (021)6509111 (021)6502138 www.uct.ac.za

UniversityofStellenbosch (021)8089111 (021)8084499 www.sun.ac.za

UniversityoftheWesternCape (021)9592911 (021)9513627 www.uwc.ac.za

W&RSETA Offices - Nationally

Cape Town

GroundFloor,“OldWarehouseBuilding”BlackRiverPark,FirRoad,ObservatoryP.O.Box13913,Mowbray,7705Ph:(021)4426700(021)4426700Fax:(021)4426777

kwaZulu Natal

GroundFloor,SmartExchangeBuilding5walnutRoad,Durban,4001P.O.Box18473,Dalbridge,4014Ph:(031)3338800(031)3338800Fax:(031)3338815

Limpopo Mpumalanga

202ParkmedCentre,64MandelaStreetEmalahleniP.O.Box17717Emalahleni1035Ph:(013)3338800(013)3338800Fax:(013)3011671

Gauteng

1267PretoriusStreet,HadefieldOfficeParkBlockBGroundFloorHatfield,PretoriaPh:(012)4304930(012)4304930Fax:(012)4304935

NW/ fS / NC

LustitiaBuilding,133StAndrewStreetBLOEMFONTEIN,9301P.O.Box1419Bloemfontein9300Ph:(051)4478443(051)4478443Fax:(051)4478629

Eastern Cape

08MalcolmessPark,OfficeParkSouthernwoodPh:(043)7773010(043)7773010Fax:(043)7223037


List of Setas

tel Fax Address

AgriSetA - Agricultural Sector education training Authority

(012)3251655/24/43 (012)3251677 2ndFloor,AgriSETAHouseBuilding,529BelvedereStreet,Arcadia,Pretoria

BAnKSetA – Banking Sector education and training Authority

(011)805-9661(011)805-9661

(011)805-8348 Block15,ThornhillOfficePark94BekkerRoad,VORNAVALLEY,1686

CetA - Construction education and training Authority

(011)2655900(011)2655900

(011)2655924/5 StreetAddress:BuildingNo5,1stFloor,MomentumBusinessPark,OldPretoriaMainRoad,Midrand

CHietA Chemical industries SetA

(011)7264026(011)7264026

(011)7267777 2ClamartRoad,Richmond,2092

CtFl Clothing, textiles, Footwear and leather SetA

(031)7024482/3/4 (031)7024113 3rdFloor,UmdoniCentre,28CromptonStreet,Pinetown

eSetA energy SetA

(011)6895300(011)6895300

(011)6895343/5342 19thFloor,1066OldMutualBuilding,35PritchardStreet,Johannesburg

etDP education training and Development Practices SetA

(011)6285000(011)6285000

(011)4826419 3AnneteRoad,CuratioBuilding,AucklandPark

FASSet - Financial and Accounting Services

(011)476-8570(011)476-8570

(011)476-5756 BlockA,Office206,2ndFloor,EvaOfficePark,Cnr.BeyersNaude&JudgesAvenue,Blackheath

FietA Forest industry SetA (011)7120600(011)7120600

(011)3391166 4thFloor,Forum2Braampark33HoftStreet,Braamfontein

FooDBeV Food and Beverage Manufacturing industry SetA

(011)2537300(011)2537300

(011)2537333 13AutumnRoad,Rivonia

HWSetA Health and Welfare SetA

(011)6076900(011)6076900

(011)616-8939 GroundFloor,2BradfordRoad,CnrBradfordRoadandSmithStreet,Bedfordview

inSetA insurance SetA (011)544-2000(011)544-2000

(011)484-0862 11St.AndrewsRoad,OakhurstBuilding,Braamfontein,2195

iSett information Systems, electronics and telecommunications technologies

(011)805-5115(011)805-5115

(011)805-6833 19RichardsRoad,Midrand

lGSetA local Government SetA 011)456-8579/456-8562 (011)450-4948 4/6CorporateParkBuilding20SkeenBoulevardRoad,Bedfordview

MAPPP Media, Advertising, Publishing, Printing and Packaging SetA

(021)9103001(011)2342311(011)2342311

(021)9103080/(011)2342350(011)2342350

JohannesburgTuscanyOfficePark,Building2CoombePlace,Rivonia

MeRSetA Manufacturing, engineering and Related Services

(011)544-1316(011)544-1316

(011)484-8620 3rdFloor,MetropolitanPark8HillsideRoad,ParkTown

MQA SetA for Mining and Minerals Sector

(011)630-3500(011)630-3500

(011)832-1027 4thFloor,UnionCorporationBuilding74-78MarshallStreet,Marshalltown,Johannesburg

PSetA Public Service Sector SetA

(012)3147490(012)3147490

0866188844 12thFloor,BathoPeleHouseCnrVermeulenandVanderWaltStreets,Pretoria

SASSetA (Safety and Security SetA)

08611024770861102477(011)3470200

(011)8056630 3rdLevel,EastGallagherHouseGallagherEstate,19RichardsDrive,Midrand

SeRViCeS SetA (011)7151801(011)7151801

(011)7151819 StreetAddress:RistoneBuilding14-15SherborneRoad,Parktown

tetA transport SetA (011)781-1280(011)781-1280

(011)781-0200/886-2502 2ndFloor,SonoBuilding344PretoriaAvenue,Randburg

tHetA tourism and Hospitality SetA

(011)803-6010(011)803-6010

(011)803-6702 38HomesteadRoadRivonia,2128


USEfUL WEBSITES

www.careerplanning.about.com

www.wrseta.org.za

www.nyda.gov.za

www.funeducation.com

www.jobspace.co.za

www.youthportal.org.za

BIBLIOGRAPHY

W&RSETA Critical and Scarce Skills Guide,Feb2010

W&RSETA Sector Skills Plan ,August2009

MERSETA Career Guide,2009

The National Skills Development Handbook,RainbowSA,2007/8

Career Development and Planning, A Guide for Young People

Umsobomvu Youth Fund, 2003

University of Johannesburg, Centre for Psychological services and career development, Job Hunting Presentation, February2009

Websites

www.wrseta.org.za

www.saqa.org.za

www.labour.gov.za

www.acareerinretail.co.uk

www.skillsmartretail.com

www.careerplanning.about.com

www.jobsearch.about.com

www.youthportal.org.za


section fiveDEfINITIONS, ACRONYMS AND ABBREvIATIONS

ACCReDitAtionCertificationofapersonorbodytofulfilaparticularfunctioninthequalityassurancesystemsetupbytheSouthAfricanQualificationsAuthority(SAQA)

DePARtMent oF lABoUR (Dol) Thegoverningbodythatpublisheslabourlegislationandregulateslabourpracticesandactivities

DePARtMent oF HiGHeR eDUCAtion AnD tRAininG

(DHet)

AnewlyconstitutedministrythatformspartoftheDepartmentofEducationandwhichisresponsibleforpost-schoolhighereducationatuniversitylevelaswellasskillsdevelopmentandthetrainingofyouthandadults

eDUCAtion AnD tRAininG QUAlitY ASSURAnCe (etQA)

AbodyaccreditedintermsofSection5(1)(a)(ii)oftheSAQAAct,responsibleformonitoringandauditingachievementsintermsofnationalstandardsorqualificationsandtowhichspecificfunctionsrelatingtothemonitoringandauditingofnationalstandardsorqualificationswereassignedintersofSection5(1)(b)(i)oftheAct.

FURtHeR eDUCAtion AnD tRAininG (Fet)

meansalllearningandtrainingprogrammesleadingtoqualifications[from]onlevels[2to4]oftheNationalQualificationsFramework

GRoSS DoMeStiC PRoDUCt (GDP)

Thetotalmarketvalueofallfinalgoodsandservicesproducedinacountryinagivenyear.

leARneR Anypersonreceivingeducationandtraining,includingAdultBasicEducationandTraining(ABET).

leARneRSHiPAlearnershipisastructuredlearningprogrammewhichcombinesinstitutionalandworkplacelearningandisdirectedtowardstheachievementofaSAQAregisteredqualification.

leARninG PRoGRAMMeAlearningprogrammeisastructuredsetofteaching,learningadassessmentactivitiesthataredesignedtoenablelearnerstoachievespecificoutcomes,standardsoraqualification.

nAtionAl QUAliFiCAtionS FRAMeWoRK (nQF)

Thesystem/frameworkthatintegratesallelementsoftheeducationandtrainingsystemandenableslearnerstoprogressfromanystartingpoint.

oRGAniSinG FRAMeWoRK oF oCCUPAtionS (oFo)

Askillsbased,codedclassificationsystemthatencompassesalloccupationsintheSouthAfricancontext.Theclassificationofoccupationsisbasedonacombinationofskillslevelsandskillsspecialisationswhichmakeiteasytolocateaspecificoccupationwithintheframework.

QUAliFiCAtionAformalrecognitionoftheachievementoftherequirednumberandrangeofcreditsandotherrequirementsatspecificlevelsoftheNQFdeterminedbytherelevantbodiesregisteredbySAQA.

QUAlitY CoUnCil on tRADeS AnD oCCUPAtionS (QCto)

Thisbodywilloverseethedevelopmentofoccupationalqualificationsthatarerelevanttotheneedsofindustry.Anoccupationalqualificationisonethatisassociatedwithatrade,occupationorprofessionthatresultsfromworkplacelearning

ReCoGnition oF PRioR leARninG (RPl)

Thecomparisonofpreviouslearningandexperienceofalearner,howeverattained,againstthelearningoutcomesandrequiredforaspecificqualification,andtheacceptanceforpurposesofqualificationofthatwhichmeetstherequirements.

SeCtoR eDUCAtion AnD tRAininG AUtHoRitY (SetA)

Abodyresponsiblefororganisingevaluationandtrainingprogrammeswithinaspecificsector


SeCtoR SKillS PlAn (SSP)Aformaldocumentwhichsetsoutthesectorprofile,trendsinthesector,currenttraining,skillsthatareindemandandpriorityskillsthatneedtobedeveloped,aswellasfutureneedsandinitiatives.

SKillS DeVeloPMent ACt (SDA)Alegislativeinstitutionalframeworktoensuretheimplementationofanational,sectorandworkplacestrategythatwilldevelopandimprovetheskillsoftheSouthAfricanworkforce.

SKillS PRoGRAMMeASkillsProgrammeisanoccupationally-basedlearningprogrammewhichwhencompletedwillconstituteacredittowardsaqualificationintermsoftheNationalQualificationsFramework.

SMAll, MeDiUM AnD MiCRo enteRPRiSeS (SMMeS)

SMME(inSouthAfrica)aredefinedintheSmallBusinessAct102of1996asabusinessentityemployingamaximumof100employees.Inthecaseofenterprisesinthemining,electricityandmanufacturingsectors,thethresholdis200employees.

SoUtH AFRiCAn QUAliFiCAtionS AUtHoRitY (SAQA)

AstatutorybodyappointedbytheMinistersofEducationandLabourtooverseethedevelopmentoftheNationalQualificationsFrameworkinSouthAfrica.

tRAininG PRoViDeRAnorganisationthatdeliverslearningprogrammeswhichculminateinspecificNQFstandardsorqualificationsbeingmet.Theprovideralsomanagestheassessmentoftheseprogrammes.

WHoleSAle AnD RetAil SeCtoR eDUCAtion AnD tRAininG

AUtHoRitY (W&RSetA)

TheSETAresponsibleforthefacilitationofskillsdevelopmentwithinthewholesaleandretailsector.

Documents

CAREER GUIDE FOR LEARNERS - W& · PDF fileCAREER GUIDE FOR LEARNERS ... introducing the Wholesale and Retail Sector 2 ... bread at a small spaza shop or browse for clothes at the local