Career Advantage Program (CAP) Mentor Handbook Mentor... · Marshall resume and cover letter templates) Practice interview skills Assist students with email etiquette and their “digital”

USC Marshall Undergraduate Career Services | Fertitta Hall 201| 213-740-5705 | www.uscmarshallcap.org

Career Advantage Program (CAP)

Mentor Handbook 2018 - 2019

Table of Contents

Welcome 2

PROGRAM OVERVIEW

Program Purpose 3 Program Expectations 4

LOGISTICS & PLANNING

Group Meetings 5 Suggested Activities 6 Important Dates 7 Sample Mentoring Activity Calendar 8 Mentor FAQs 9 CAP Demographic Overview 10

SUCCESSFUL MENTORING

Getting To Know USC Marshall Students 11 Campus Resources 12 International Student Advising ________ 13 Career Path Discussion Outline 14 Talking the Talk: Deciphering USC Slang 15 Additional New Mentor Resources 16 Policy Statements 17-18

CAP Mentor Handbook 2018-2019

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Since 1997, the Career Advantage Program (CAP) has been helping Marshall Undergraduates move forward in their ca-

reer development and achieve their professional goals. Our volunteer mentors provide coaching and guidance that

broadens students’ perspectives, helps them gain soft skills, and provides opportunities to learn about various career

options and industries. The program’s goals are to establish lifelong mentoring relationships and to make the Trojan

Network accessible to all CAP mentees – our mentor volunteers make these goals a reality!

Mentors often tell us that they joined CAP because they wished they had this program when they were undergraduate

students. For this reason, 100+ volunteers give their time and energy to helping 300+ sophomores, juniors and seniors

year after year. Many of our mentors have been part of the program for a decade or longer, some since it was first

established 21 years ago. We are grateful for your participation in CAP and hope that you find it a rewarding

experience. We have prepared this handbook to ease your transition into the mentoring process. Please know that the

Marshall Undergraduate Career Services Office is here to help you throughout the academic year.

Once again, welcome to CAP. We look forward to an exciting 2018-2019 year ahead!

The delicate balance of mentoring someone is not creating them in your own image, but giving them the opportunity to create themselves.

— Steven Spielberg

“ ”

Onma Lwin

Director

Marshall Undergraduate Career Services

[email protected]

Welcome

Valencia Winston

Coordinator


[email protected]

Lauren Olson

Career Services Advisor


[email protected]


2

Offered through the Marshall Undergraduate Career Services Office, the Career Advantage Program (CAP) is designed to complement a student’s academic career by pairing students up with Marshall alumni and friends of the university as mentors. Mentors assist students in developing the professional, interpersonal and networking skills critical to their career success. The program provides a fulfilling mentoring experience through team or individual meetings, group activities, on-campus events, social activities, and exposure to various business industries and functional areas of interest. CAP is not intended to lead to internship or job offers. The goal is to provide a learning opportunity outside of the classroom that strengthens and connects with what the student is learning in class. Mentoring relationships are intended to:

Be professional in nature

Help set expectations of life in the professional workplace

Help students make the transition from an academic environment to the world of work

Offer an opportunity for professional development, networking and an exchange of ideas between experienced professionals and the next generation of business leaders

CAP is offered to sophomore, junior, and senior-level undergraduate Business Administration and Accounting majors. World Bachelor in Business (WBB) students may also participate in their senior year if in residence at USC, or via the distance mentoring option.

Program Purpose


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For Mentors:

Listen to the needs and expectations of students.

Help students understand your expectations of them.

Commit at least 5 hours per month to the program, including at least one face-to-face meeting.

Participate in CAP events planned by the Undergraduate Career Services Office.

Be proactive in your relationship with students.

Schedule one-on-one and group-activities with your mentees.

Encourage questions and conversation.

Challenge students to broaden their perspectives.

Work with students to help them develop and establish realistic and obtainable goals.

Offer suggestions and feedback.

Keep students aware of their progress throughout the year.

Be committed to serving as a resource to students; invite students to spend a day in your workplace (if applicable). Allow them to observe, ask questions, attend appropriate meetings, etc.

Contact students if you are unable to attend meetings or CAP events.

Contact program staff immediately if there are concerns about the mentor-mentee relationship.

Contact program staff as soon as possible if you can no longer participate in the program.

For Mentees:

Identify your needs and expectations of the program and discuss them with your mentor.

Understand your mentor’s expectations of you and other mentees in your group.

Commit at least 5 hours per month to the program, including at least one face-to-face meeting.

Participate in CAP events planned by the Undergraduate Career Services Office.

Be proactive in your relationship with your mentor.

Ask questions and participate in conversation; negotiate ideas and activities.

Be receptive to suggestions and feedback about professional skills and behavior.

Keep your mentor informed of your progress throughout the year.

Realize that having a mentor is a privilege; work hard to take advantage of the opportunity.

Maintain a professional demeanor and positive attitude in all interactions.

Contact your mentor if you are unable to attend meetings or CAP events.

Contact program staff immediately if there are concerns about the mentor-mentee relationship.

Contact program staff as soon as possible if you can no longer participate in the program.

Program Expectations


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Where Should Meetings Take Place? Meetings should take place in locations suitable for both mentors and mentees. Typically, mentors hold meetings in their offices, at restaurants or cafes, and on campus. It is best to meet where everyone will feel comfortable and consider noise levels, commute times, etc. Mentors are not expected to “wine and dine” their students. However, if you want to treat your students to a cup of coffee, lunch, dinner, etc., you may do so.

Room Reservations Assign one of your mentees to reserve a conference / meeting room space at Marshall via Marshall Room Scheduling or at the USC libraries. Alternately, you can email ([email protected]) at least one week before the planned meeting date.

On-Campus Parking We can arrange complimentary on-campus parking for any meeting you schedule with your students outside of the program events. Please email ([email protected]) at least 72 business hours before the planned meeting date. A reservation will be placed and you will receive a confirmation via email.

How Should Meetings Be Structured? There is no “right” way to structure CAP meetings. You should get to know and understand your students and their needs and interests. Having too much structure or a rigid agenda may turn off students who are looking to connect with mentors more informally. We do suggest, however, that each meeting has an objective or purpose in mind. This will help meet the overall needs of the students. Over the course of the year, we recommend striking a balance between professional and fun activities.

Group Meetings


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Professional Activities Participate in a company tour or site visit

Review student’s resume and/or cover letters, and provide feedback (should be consistent with the Marshall resume and cover letter templates)

Practice interview skills

Assist students with email etiquette and their “digital” footprint (i.e. Facebook, Instagram, LinkedIn, etc.)

Critique or discuss projects that students are involved with for a class

Attend a professional meeting, workshop, or program together

Attend a Marshall Alumni Association Event (http://www.marshall.usc.edu/alumni)

Compile a list of contacts the student could meet with in your field for informational interviews

Visit USC’s Career Center website together—on-campus recruiting (https://careers.usc.edu/connectsc)

Encourage the student to take personality or interest assessments at the USC Career Center to help determine career options

Arrange a meeting with other mentors and mentees with similar career interests

Go out to lunch or dinner and discuss proper business etiquette

Discuss the student’s professional goals and develop a plan of action to achieve these goals

Team up with other mentors in the program

Social Activities

Bowling, cooking classes, cultural events, football, golfing, hiking, horseback riding, restaurants, rock climbing gym, improv classes, rollerblading, surfing lessons, and sporting events are all activities CAP mentors and mentees have enjoyed together.

Suggested Activities


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http://www.marshall.usc.edu/alumni

For Mentors Only

August 15, 6:00 pm - 6:50 pm New Mentor Training, JFF 233

August 15, 7:00 pm - 8:30 pm CAP Networking Summer Happy Hour, USC Heritage Hall

For Students & Mentors

September 6, 7:00 pm - 9:00 pm CAP Goal Setting Meeting at Tutor Campus Center (mandatory)

October 17, 8:00 pm - 9:00 pm CAP Networking Night at Tutor Campus Center (mandatory)

TBD Late Nov. / Early Dec. 2018 USC Men’s Basketball game (optional)

TBD Late Jan. / Feb. 2019 CAP Career Panel & Networking Event at USC (optional)

TBD March 2019 CAP Social Outing (optional)

April 2019 (timeframe up to you) Dinner with your mentees—we’ll reimburse you (mandatory)

Fall Semester 2018 Spring Semester 2019

USC Academic Calendar 2018-2019

Open Registration Th-F Jan 3 - 4

Classes Begin M Jan 7

Martin Luther King's Birthday M Jan 21

Presidents' Day M Feb 18

Spring Recess M-Sa March 10 - 17

Classes End F April 26

Study Days Sa-Tu April 27 - 30

Final Exams W-W May 1 -18

Commencement F May 10

Open Registration M-F Aug 13 - 17

Housing Move-In W Aug 15

Classes Begin M Aug 20

Labor Day M Sept 3

Thanksgiving W-S Nov 21 - 25

Classes End F Nov 30

Study Days Sa-Tu Dec 1 - 4

Final Exams W-W Dec 5- 12

Winter Recess Th-Su Dec 13- Jan 6

For BUAD classes in general, students are busy mid-October, the two weeks before spring break, and the week of final exams. LSOA (Leventhal School of Accounting) students are busy mid-September to mid-October, mid-November, mid-February, early March, early April, and the week of final exams.

Important Dates


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SEPTEMBER

6th: CAP Goal Setting Meeting (MANDATORY)

12th: Volunteer at the Marshall Recruiter Reception

OCTOBER

17th: CAP Networking Event (MANDATORY)

Meet to review resumes and cover letters, hold mock

interview session

NOVEMBER

Arrange a workplace visit or informational Interviews

with professional colleagues

Social outing: basketball game (OPTIONAL)

DECEMBER

Arrange holiday gathering with students

JANUARY

CAP Career Panel / Networking event (OPTIONAL)

Meet to hold mock interview session

FEBRUARY

6th: Volunteer at the Marshall Recruiter Reception

8th: Volunteer at the Marshall Career Conference

Meet to hold mock negotiation session

MARCH

Social outing: TBD (OPTIONAL)

Arrange a workplace visit or informational interviews

with professional colleagues

APRIL

Plan a final team outing

End of Year dinner (with your individual group) - our

office will reimburse you!

Note: At a minimum, teams should meet 8 times per year, for approximately 5 hours monthly (includes in-person and virtual meetings)

Sample Mentoring Activity Calendar


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How much time should mentors expect to commit to the program? Mentors are asked to commit an average of 5 hours per month to the program, including “virtual” communi-cation such as emailing/texting and phone calls. Please note that mentors are REQUIRED to meet with their students in-person at least once a month.

How many mentees does each mentor work with? On average, mentors work with groups of 3-5 students. The exact size of the group is up to the mentor.

How are mentors and mentees matched? Students admitted to the program research prospective mentor profiles on the CAP Portal and send their ap-plication materials (resume and personal statement) to up to 10 mentors via Marshall Career Source. Men-tors then review and rank student applications in Marshall Career Source. Once mentors’ rankings are sub-mitted, our office runs a matching algorithm based on timestamp of student application materials submitted and the timestamp of mentor rankings submitted, as well as the rankings themselves.

If I don’t hear from my mentee, it is okay for me to contact him or her? Students are instructed to contact you within 48 hours of mentor selection. However, if you don’t hear from your mentees, you can find their emails in their applications within the mentor portal on the CAP website.

How should mentors handle unresponsive or noncommittal mentees? If you have tried repeatedly to contact a mentee and have not succeeded in connecting with him or her, please contact the Career Services Office. Our staff will connect with the student to understand why s/he hasn’t engaged. If necessary, we will remove the student from the program. We strongly encourage mentors to be firm about student commitments.

What is considered appropriate regarding contact with students’ employers or parents? Your mentoring relationship should focus solely on your student mentee. We do not recommend connecting with employers or parents. On occasion, parents may reach out to you to discuss an issue or to extend appre-ciation for your time. It is acceptable to speak to them as long as personal information about the student is not revealed.

Can I contact other mentors for assistance? Yes. By being in CAP, you are automatically part of a network of mentoring peers. Experienced mentors are a great resource and several have volunteered to make themselves available for questions and consultation. Mentor contact info can be found on the CAP mentor portal - www.uscmarshallcap.org. If you’d like to con-nect with a fellow mentor, you can find their contact information in the CAP Mentor Portal or email [email protected] for an introduction. You are encouraged to network with fellow mentors and plan group outings with your mentee groups. *Students do not have access to mentor contact information.

What if professional or personal commitments prevent me from continuing with the program? If professional or personal demands become overwhelming, CAP administrators will help you transition out of the program and will work to reassign your mentees to other mentors. Please notify the Marshall Under-graduate Career Services Office about changes in your availability and involvement capacity as soon as possi-ble.

Mentor FAQs


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“USC CAP is an amazing program. Great students and great university support.”

“Year after year, the students seem to be more and more committed to the program. “ - 2017-2018 Mentors

Participant Perspectives

Student Satisfaction

84% of survey respondents were satisfied with their

mentor

82% of survey respondents have established an honest and

professional relationship with their mentor

Mentor Satisfaction

89% of survey respondents were satisfied with the program

84% of survey respondents have established an honest and

professional relationship with their mentees

Average Hours Spent on CAP Per Month

72% of students spent 1-3 hours per month

22% of students spent 4-6 hours per month

46% of mentors spent 1-3 hours per month

18% of mentors spent 4-6 hours per month

Mentors work with students by:

Serving as a role model

Building interview and job search skills

Advising students on academic and career goals

Guiding students in networking

Acting as a link to the business world

Helping students prepare for the work environment and

transition into the workforce

Exposing students to fun activities in Los Angeles

Assisting students in establishing their “digital” footprint

Participant Demographics

Total Number of Mentors 152

Total Number of Students 467

Student Applicants Accepted 74%

Average Overall USC GPA 3.53

Average Overall Marshall GPA 2.74

Students who previously participated

in CAP 67

International Students 34

Transfer Students 169

Student Class Standings

Alumni Involvement

92% Mentors are USC alumni

22% Mentors were CAP mentees when they were

students

“Enjoyed Meeting the mentees and other mentors. I feel I created a strong bond with one of my mentees. “

“I felt CAP definitely gave all of us tools to succeed.” - 2017-2018 Mentors

2017-2018 Demographic Overview


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Marshall students are at different levels in their professional, personal, and academic development. Knowing more about the students on your team allows you to tailor your efforts to

their unique needs and better help them achieve their goals.

BACKGROUND

USC Marshall students come from a variety of backgrounds and geographic locations, including international locations. Some students have taken all of their undergraduate coursework at USC, while others have transferred from other institutions of higher education. Sophomore, junior, and senior-level students are allowed to participate in CAP, and each group of students is at a different point in their academic and professional development. More specifically, sophomores have taken a few of the core business classes and are exploring various career options; juniors are searching for meaningful internships and are narrowing in on specific career tracks; and seniors should be interviewing for full-time employment and securing post-graduation plans. All students are encouraged to take advantage of the information and services provided by the USC Career Center and Marshall Undergraduate Career Services, as well as seek out advice from their peers, faculty members, career services staff, and alumni. ACADEMIC COURSEWORK

Marshall students study Accounting, Business Communications, Organizational Behavior, Finance, Marketing, Business Statistics, Operations Management, Economics, and Managerial Decision-Making. These courses provide the foundation for a well-rounded business education. Students are encouraged to pursue double majors and minors to take advantage of the breadth and depth of programs offered by the USC Dornsife College of Letters, Arts and Sciences and other professional schools at USC. TRANSFER STUDENTS

Transfer students differ from traditional students in their mentoring needs. Transfer students might come from two-year community colleges or four-year universities where the academic courses they completed differ from Marshall’s rigorous business program. They may be veterans of the Armed Forces, or in many cases may be older than ‘traditional’ Marshall students. They may have families and commute to USC. Some may seem very driven and focused, while others may feel like they are “behind the curve” compared to their classmates. When planning activities and structuring your agenda, you should keep in mind that you may have to accommodate the different needs of these students. INTERNATIONAL STUDENTS

USC proudly hosts one of the largest international student populations across colleges and universities in the United States. This year, approximately 20% of our Marshall business and accounting students will be international. Many of these international students are active members of CAP and their mentors should be aware of their unique interests and needs. (Please see page 13 for additional information relevant to international students.)

Getting To Know USC Marshall Students


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Several on-campus centers and departments provide assistance to students. Please make sure your students are aware of these offices and programs to maximize their time and experiences at USC.

MARSHALL CAREER SERVICES (213) 740-5705

http://students.marshall.usc.edu/undergrad/career-services/students/

Housed within the Marshall Undergraduate Career Services Office, the Marshall career team offers a wide

variety of career development and employer engagement opportunities for Marshall and Leventhal students.

Opportunities include networking events, recruitment preparation workshops, career treks, individual career

advising appointments, and much more.

USC CAREER CENTER (213) 740-9111

http://careers.usc.edu

The USC Career Center provides students with resume assistance, career assessment tools, mock interviews,

company and industry information and publications, internship postings, company information sessions, guest

speakers, and on-campus recruiting (OCR).

CENTER FOR ACADEMIC SUPPORT (213) 740-0776

http://sait.usc.edu/academicsupport/centerservices/index.html

The Center for Academic Support contributes to a collaborative approach to learning in the academic

community at USC. The staff of the Center work to meet individual student needs as it relates to learning

enrichment. All services are free to students.

OFFICE OF INTERNATIONAL SERVICES (OIS) (213) 740-2666

http://sait.usc.edu/ois

The Office of International Services (OIS) provides advising services and support for international students and

scholars at the University of Southern California. Through an array of programs and initiatives for USC’s

international community, OIS aims to help international students and scholars to achieve their academic,

personal, and professional goals, and to make the most of the USC experience.

MARSHALL STUDENT ORGANIZATIONS (213) 740-5705

http://students.marshall.usc.edu/undergrad/student-organizations/

The Marshall School of Business has over 40 undergraduate student organizations, as well as a student

government. Student organizations provide a vehicle for students to interact both socially and professionally

with other students with similar career interests. Involvement in these groups also helps students develop

skills critical to business, such as networking, teamwork and leadership.

STUDENT COUNSELING SERVICES (213) 740-9355

http://engemannshc.usc.edu/counseling/

Student Counseling Services is committed to helping USC students overcome obstacles and realize their

academic, professional and personal goals. Services are provided to help enhance students' skills and attitudes

in adapting to college life; creatively handle stresses and challenges; relate to new and different people; and

make their USC experience satisfying and productive. Services include individual counseling, group counseling,

crisis response, and psychiatric services.

THE MARSHALL CAREER SOURCE

http://www.marshallcareersource.com

Marshall’s internship and job posting database that lists career opportunities, events,

workshops, resources, opt-in distribution list sign-ups, the Marshall resume book, and

advising appointments for Marshall undergraduates. All Marshall and Leventhal

students should visit the site frequently.

Campus Resources


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http://careers.usc.edu/

Career services professionals will provide services to international students consistent with U.S. immigration laws;

inform those students about these laws; represent the reality of the available job market in the U.S.; encourage

pursuit of only those employment opportunities in the U.S. that meet the individual’s work authorization; and

encourage pursuit of eligible international employment opportunities.

— National Association of Colleges and Employers; 2010

Key Terms & Abbreviations Office of International Services (OIS) - USC’s main resource for student visa and immigration processing, work authorization and support for international students. USC Career Center - USC’s centralized career services office for students, alumni, and employers. Curricular Practical Training (CPT) - Temporary employment authorization for international students in the U.S. while enrolled in a college-level degree program. CPT permission is granted through OIS. Optional Practical Training (OPT) - Employment in the field of study after a completion of a degree. Eligible for 12 months of work expe-rience in the U.S. without visa sponsorship.

Job Search Resources USC Career Center

ConnectSC (http://careers.usc.edu/)

On-Campus Recruiting (OCR)

Career Fair, Internship Week, Career Fest, Workshops, etc.

Job search and resource links from the Career Center Website

Walk-in hours and individual career advising appointments Office of International Services

Career information sent via OIS

OPT & CPT Workshops

Walk-in hours and individual counseling appointments Marshall Career Development

International Student workshops and online resources

Marshall Recruiter Reception, Marshall Career Conference

Tailored industry recruitment preparation workshops

Marshall Student Organizations

Walk-in hours and individual counseling apartments Online Resources

http://h1b-visas.findthedata.com/ (data on US companies applying for H1B visas)

http://www.myvisajobs.com/ (information on US companies that sponsor)

https://uniworldonline.com/ (International companies with US offices)

Job Search Strategies for International Students 1. International students need to be informed of the job search process

in the U.S. and abroad. They should start planning in their sophomore or junior year at USC.

2. Attend workshops to get advice on conducting a job search. 3. Find any and every opportunity to practice communication skills. 4. Meet with a counselor at OIS or at the Career Center to receive a

current list of companies that hire international students. 5. Network with friends and recent graduates to find out where other

international students have found full-time employment 6. Focus on companies known to have sponsored international

students. 7. Look for companies located in small cities or remote areas where it

may be more difficult for the company to attract U.S. citizens or Permanent Residents (Mid-West, South, Southeast)

8. Practice your value proposition speech! Keep in mind, it takes more time, money and effort to hire someone without US work authorization. International students should be able to provide reasons why a sponsoring firm should hire them.

9. Be aware of firms that hire on OPT but do not sponsor H-1B visas. 10. International students should understand that they will need to work

harder than their American counterparts in order to find a job in the US. The reality is there are no guarantees and visa sponsorship is more competitive than ever.

11. International students interested in working in the U.S. should simultaneously conduct a job search in their home country or other countries where they can easily obtain working rights. This practice should not be considered a “Plan B,” but a viable alternative to U.S. employment.

What you can do as a mentor 1. Talk with your student as much as possible. Any practice of the

English language, common idioms, business vocabulary, abbreviations, etc. will be hugely beneficial.

2. Provide experiences or discuss topics that are culturally “LA” or American (sporting events, hike to the Hollywood sign, Pinks Hot Dogs, etc.). These experiences give students relatable talking points for networking.

3. Emphasize the value the student would bring to a position, whether in the US or their home country (international perspective, foreign language ability, adaptability, learning agility, etc). Help the student develop their pitch.

4. Provide critical feedback on American business norms, customs, etiquette, etc.

5. Stay positive, but realistic about U.S. work opportunities for international students.

“ ”

International Student Advising Resources


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http://h1b-visas.findthedata.com/

http://www.myvisajobs.com/



We hope you can help your students explore and learn about different career paths and professional lifestyles. We highly encourage you to discuss your own career trajectory and the challenges you have overcome. The

following outline might be helpful in guiding your discussion.

JOB DESCRIPTION

What is your official job title?

What are your responsibilities on a typical work day?

Who do you report to directly? Indirectly?

What is your relationship with your supervisor?

Who reports in to you?

What is your relationship with the people you manage?

Where are you located throughout the day?

What challenges might come up on a typical work day?

What is expected of you during non-work hours?

What are the most satisfying and frustrating parts of the job?

What first attracted you to pursuing this career path?

JOB LIFESTYLE

What are typical work day hours?

Are overtime and travel common in this job?

What professional organizations do you belong to?

How do these organizations serve their members?

How does this occupation affect your private life?

CAREER PREPARATION

How did you prepare for this job?

What did you study in college? Is a certain degree required?

What academic classes proved most beneficial to you?

Are any licenses or certifications required for the job?

What are the best places to go for education/training?

What kinds of skills and personality traits are important?

If you could start again, would you do things differently?

What publications or blogs are good sources of information for your area?

PROFESSIONAL ADVANCEMENT

How did you reach your current position?

What are recent developments/future trends in the field?

What are common pressures faced by people in the field?

Career Path Discussion Outline


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Fertitta Hall/JFF - Marshall’s new undergraduate building (opened in Fall 2016).

Traveler - The white horse carrying the Trojan warrior into the football arena during games. Traveler is a USC Mascot.

Trojan - The “Trojan” tradition originated in 1912 with Los Angeles Times sportswriter Owen Bird, who likened the fighting spirit of USC athletes to that of the ancient Trojans.

The Trojan Shrine - Now a campus landmark fondly nicknamed “Tommy Trojan,” this life-size bronze statue of a Trojan warrior was unveiled on June 6, 1930, as part of USC’s 50th birthday celebration. Sculpted by Roger Noble Burnham, Tommy Trojan was modeled after different USC football players.

The 9-0 - Nickname for the 901 Bar & Grill, a popular bar near campus.

Gateway - The new large residential and retail building at the corner of Jefferson and Figueroa.

Campus Center / TCC- The Ronald Tutor Campus Center is the central area of campus. The building replaced the old Commons and Topping Student Center and is integrated with the existing Bookstore and Student Union building (which houses the ticket office, Career Center, and pharmacy). The new Campus Center houses the Admission Center, Epstein Family Alumni Center, Campus Activities and other Student Affairs offices, and USC Hospitality (including Traditions Pub, a coffee shop, restaurants and food court). Student study space and meeting rooms are also available at TCC.

OASIS - A website where students can access their academic progress, grade reports, and financial info.

University Village - From student housing options to delicious dining options to fitness and lifestyle shopping, USC Village offers a world of options in one place. Opened in fall 2017.

OCR - On-Campus Recruiting (hosted by the central USC Career Center)

The Parking Center (aka “The Vault”) - A parking structure on the other side of the 110 Freeway, two blocks east of campus.

The Row - The location of most fraternity and sorority houses on 28th Street.

Thematic Option (TO) - A two-year undergraduate honors program that satisfies general education requirements. It is offered to incoming freshmen with a Verbal SAT I score of 650 or higher.

LINC - A program for first-year business students that features a two unit course on International Business and a ten day trip outside the US to meet with executives and political leaders abroad.

GLP - This program is open by invitation to the most academically talented business students in each incoming freshmen class. GLP consists of a two course sequence during freshman year as well as a visit to Shanghai and/or

Talking the Talk: USC Slang


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2018 USC Trojans Football Schedule

Date Opponent / Event Location Time

09/01/18 vs. UNLV L.A. Coliseum 1:00 PM

09/08/18 at Stanford Berkeley, CA 5:30 PM

09/15/18 at Texas Austin, TX 5:00 PM

09/21/18 (Fri) vs. Washington State L.A. Coliseum 7:30 PM

09/29/18 at Arizona Tucson, AZ TBD

10/06/18 BYE BYE BYE

10/13/18 vs. Colorado L.A. Coliseum TBA

10/20/18 at Utah Salt Lake City, UT TBA

10/27/18 vs. Arizona State L.A. Coliseum TBA

11/03/18 at Oregon State Corvallis, OR TBA

11/10/18 vs. California (Berkeley) L.A. Coliseum TBA

11/17/18 at UCLA Pasadena, CA TBA

11/24/18 vs. Notre Dame L.A. Coliseum TBA

Additional Mentor Resources The Marshall Undergraduate Career Services team is here to support you through the mentoring process. If you have any questions, don’t hesitate to reach out to discuss.

Marshall Undergraduate Career Services Office

Fertitta Hall 201 213.740.5705, [email protected]

Onma Lwin, Director of Career Services (CAP) [email protected] Kira Dalton, Associate Director Career Services [email protected] Lauren Olson, Career Services Advisor (CAP) [email protected] TBD, Career Services Advisor TBD Lisa Luna, Career Advisor- Communication and Reporting Specialist [email protected] Valencia Winston, Career Services Coordinator (CAP) [email protected]

Additional Mentor Resources


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Mentor Code of Conduct Policy

The University of Southern California’s Marshall Undergraduate Career Services Office is committed to providing a safe and secure learning environment for its students, alumni, faculty, staff, and all individuals involved with the university.

The university encourages the cultivation of positive relationships between students and mentors of the Career Advantage Program (CAP). With that being said, mentors must be mindful of the fine line drawn between being sensitive to and supportive of students and a possible or perceived breach of responsible, ethical behavior. Mentors who work with or have contact with students are expected to use good judgment and are cautioned to avoid the situations indicated in university policies listed below. When allegations of inappropriate conduct or behavior are made, the Marshall Undergraduate Career Services Office, or the appropriate university department, is obligated to investigate the allegations and, if warranted, take appropriate administrative and/or disciplinary or corrective action.

As a mentor participating in the Career Advantage Program (CAP), you agree to comply with applicable university policies and USC Marshall Undergraduate Career Services Office requirements, including but not limited to those set forth below. Mentors who violate these policies or requirements will be subject to immediate removal from the program and referral to the appropriate office for further review, investigation and determination.

Discrimination, Harassment, Sexual Harassment Policy: https://policy.usc.edu/discrimination/

Equal Opportunity, Affirmative Action and Non-Discrimination Policy: https://policy.usc.edu/equal-opportunities/

Mentor Code of Conduct Policy


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https://policy.usc.edu/discrimination/

https://policy.usc.edu/equal-opportunities/

https://policy.usc.edu/equal-opportunities/

Student No-Show / Late Cancellation Fee-Bill Policy (Fall 2018 & Spring 2019 Semesters)

Late/Cancellation Policy

This Late Cancellation/No-Show Policy is valid for the fall 2018 and spring 2019 semesters for mandatory events only. To ensure the success of USC Marshall Undergraduate Career Services programs and events (specifically the Career Advantage Program “CAP”), we have developed the following Late Cancellation/No-Show Policy for students which must be agreed to in order to participate. Please review each section of this policy thoroughly.

The USC Marshall Undergraduate Career Services Office offers USC Marshall undergraduate students access to job and internship postings, career advisement, and career development presentations, events, and programs (e.g., CAP).

Confirming your attendance and then failing to attend and/or cancel in a timely manner reflects poorly on USC and Marshall as a whole. Not only do you inconvenience your mentor, fellow mentees and/or presenter, but you may also deprive another student of a valuable opportunity. These situations may also have serious implications on the university's relationships with alumni and our professional development community. Unacceptable excuses would include your mentor not attending (you are still expected to attend the group portion of the event), last-minute preparation for exams or term papers, getting up late, forgetting, not checking your email, etc.

VIOLATIONS and CONSEQUENCES

The USC Marshall Undergraduate Career Services Office treats these incidents very seriously. For these reasons, students are required to agree to the policy set forth below regarding the cancellation of RSVPs for mandatory events. This policy will be strictly enforced and is designed to ensure that students meet the professional development commitments they make. You should familiarize yourself with these policies prior to attending any USC Marshall Undergraduate or other professional development event.

Excusable Absences:

The only excusable absence for a mandatory event is for class, an interview, participation in study abroad, or participation in World Bachelor in Business (WBB) program. Be sure to cite your reason and proof in the CAP Portal RSVP page by the deadline (screengrab of your course schedule, Dr.’s note, interview email confirmation, etc.). Without an RSVP, you will be charged a no show fee.

You are considered a Late Cancellation if you: Cancel an RSVP for an event less than 24 business hours (1 business day) before the mandatory event.

You are considered a No-Show if you: Fail to show up at the mandatory scheduled event, with no advanced notice / RSVP.

Late Cancellation / No-Show Consequence:

For Marshall events, you will be assessed a $25.00 Late Cancellation/No-Show fee to your USC fee bill. A record of late cancellations and no-shows will be kept. A pattern of late cancellations and no-shows may affect your eligibility for further event attendance and Marshall Undergraduate Career Services privileges. Reactivating your privileges will be at the discretion of the USC Marshall Director of Undergraduate Career Services.

Your Mentor Is Not Attending a Mandatory Event:

All of our mandatory events have a professional development component for the first half of the event (typically 7-8pm) and then a mentor-mentee team meeting for the second half (typically 8-9pmPST). If your mentor is not in attendance, your attendance is still mandatory – you are only allowed to leave once everyone breaks into their mentor-mentee group meetings.

Policy Statements


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Documents

Career Advantage Program (CAP) Mentor Handbook Mentor... · Marshall resume and cover letter templates) Practice interview skills Assist students with email etiquette and their “digital”