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Care Quality CommissionRole of Compliance

April/May 2012Jo Bell

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RegionsFour regions

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NorthDeputy Director – Malcolm Bower-Brown

CentralDeputy Director – Andrea Gordon

SouthDeputy Director – Ian Biggs (interim)

LondonDeputy Director – Matthew Trainer

About CQC

The Care Quality Commission

is the independent

regulator of health

and adult social care

services in England.

The services we check

We check services run by:

• The NHS

• Local councils

• Private companies

• Voluntary organisations

Essential standardsStandards are the things that all Heath and social care services must work towards.

There are 16 essential standards

If the service meets the standards they should begiving people good careand support.

Where we get information

New information can come from a variety of sources:

Other regulatory bodies and inspections

Otherbodies e.g.

Ombudsman, commissioners

Providers

Staff and other

professionals

CQC Assessors

and Inspectors

Quality and RiskProfile(QRP)

People who use services, families and

carers

Types of Inspection

• Scheduled– Planned by the inspector – Take place at least every year

• Responsive– Carried out in response to specific information that raises

concerns about compliance– Is targeted to the area of concern

• Themed– Based on particular topics– Looks at a cross-section of services

• Investigations– A more intensive look at a service where there are serious

concerns

All findings will be published

Inspection Report• This is completed after an

inspection.• It will have information about which

outcomes were checked.• It will have a short summary of

what was found.• It will say id the service is compliant

or not compliant.• The report is then published on our

website, but not before the provider has checked it for factual accuracy.

REPORT

Regulatory Action

• There are lots of things we can do if the service does not meet these standards

• Non –statutory actions

• Statutory Actions.