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The BHS PHO Care Navigator Program Team
Pictured left to right: Michelle Lucas, RN; Mary Sweeney, BSN, RN; Jodi Baxley, RN; Jennifer Meyers, BSN, RN; and Amy Hortert, MSN, RN, Director of Emerging Payment Reform.
By participating in the Care Navigator
Program, your doctor is able to spend
more time on your care – even when you
aren’t in the office.
Care Navigators will:
• Conduct a chart review in advance of every visit to identify issues that should be discussed and addressed.
• Call you to follow-up after each physician visit and periodically between visits to make sure you are feeling well and that your medications are working.
• Coordinate care between specialists, testing centers, and hospitals to make sure everyone is working together.
• Provide more personalized attention to you and your health management goals.
Care Navigator Program
Providing personalized attention to you and your
health management goals.
BHSPHO.org
One Hospital Way, Butler, PA 16001
724-284-4442
BHSPHO.org
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The Care Navigator Program provides excellent patient-centered care, free of charge.
Interested in participating in the program?
Recently, the Butler Health System – Provider
Hospital Organization (BHS PHO) created a
Care Navigator program. This program is
designed to help improve the overall health
and well-being of an individual by providing
a member focused, team-based approach to
health and wellness.
As a partnership between Butler Memorial Hospital and its physicians the PHO has all the resources necessary to improve the quality of both your healthcare experience and your well-being.
We are pleased to invite you to participate in this innovative program. Participation is free of charge and entirely voluntary. When you choose to enroll in this program, you will be partnered with a dedicated Care Navigator who:
• Coordinates your care for multiple services, including primary care, specialty care, procedures and diagnostic services
• Develops a patient-centered care plan unique to your care needs and personal goals
• Provides information and answers to questions about disease processes and medications unique to you
• Works with you to manage and improve your health, especially between visits with your physicians
• Helps facilitate access to care
• Recommends community resources, as needed
You may opt out of this program at any time. Your health benefits remain the same regardless of your participation.
Frequently Asked Questions
Q. What is the Care Navigator Program?
A. This program is a way to improve care for people with ongoing medical conditions. Our care navigator program team uses a patient-centered approach to improve the health and well-being of participants in the program. This means that you are at the center of all we do. Your navigator focuses on coordinating care and addressing the medical, economic, environmental, psychosocial, and behavioral needs of people with chronic conditions.
Q. What are the goals of our Care Navigator Program?
A. The goals of our program are to:
• Give you personalized, team-based health care led by your Primary Care Physician
• Improve the health and well-being of all the program participants
• Create a program that can grow and help our community improve their health and well-being.
Q. Why should I participate in the Program?
A. The Care Navigator program provides excellent patient-centered care. We work with you to meet your personal goals for your health and well-being. You are assigned a dedicated nurse navigator who helps you manage all your health care needs.
Q. If I agree to participate, what happens next?
A. If you participate, you will:
• Receive a call from your Care Navigator welcoming you to the program
• Have a face-to-face meeting with your Care Navigator who can facilitate a discussion with your BHS-PHO Primary Care Physician to develop a care plan that meets your personal health care goals, depending on when your next appointment is scheduled with your Primary Care Physician.
Q. What can I expect if I participate?
A. You will be in frequent contact (telephone, email, face-to-face) with your Care Navigator. You will have easy access to your Care Navigator and Care Team to answer any questions or concerns. You also have continuous support to help you meet your health care goals.
Q. How long do I participate?
A. Participation in the program is completely voluntary. You are able to opt out of the program at any time, but we strongly encourage participation until all goals are met.
Q. What are my responsibilities if I participate?
A. You should:
• Have a meet-and-greet, in person, with your assigned Care Navigator to talk about your health and life goals
• Check-in regularly (at least monthly) with your assigned Care Navigator by phone, email, or face-to-face to see how things are going
• Update your Care Navigator about any changes in your health or well-being
• Contact your Care Navigator with any questions or concerns
• Contact your Care Team (Primary Care Physician and Care Navigator) prior to going to the Emergency Department
Q. Will I continue to see my current Primary Care Physician?
A. Yes. Your current Primary Care Physician will stay the same.
Q. Will my health care benefits change if I participate?
A. No. Your health care benefits will not change if you participate in the program.
Contact one of the BHS PHO Care Navigators by calling 724-284-4442 or emailing [email protected] to set up an introductory call to answer any questions and discuss next steps.
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