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SOLUTIONS FOR THE INSURANCE INDUSTRY
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CARBYNE INSURANCE
About Carbyne
Carbyne is a real-time emergency
communication platform, delivering data
through real-time video, voice, chat and
accurate device based location, from any
connected device to your call center, no app
required.
About FinTLV
FinTLV is a Venture Capital Fund and innovation platform,
focusing on FinTech & InsurTech technologies. Chosen by
Celent as “…one of the key elements in Israeli fintech
infrastructure…”, and powered by SOSA. FinTLV is pioneering
the future of financial and insurance technology through a
unique program which fosters a mutually beneficial
relationship between entrepreneurs and multinational
financial corporations.
The Concept
Taking CARBYNE’S High-End homeland security technology to
solve some of the insurance industry’s toughest challenges.
Dramatically improve the claim process, utilizing live reports from
the scene, while maintaining direct contact with the insured,
creating a highly effective process from the first moment of loss.
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CARBYNE INSURACNE
Insurance Industry Challenges
Working with various
agents simultaneously
Improving document
processing
Saving time and
resources
Decreasing difficulties
managing claims remotely
Improving response
during emergencies
Identifying insurance
fraud
Decreasing delay in
receiving claims from
claimant
Handling claims from the
first moment they occur
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The Process
Give Your Call Center Eyes to See - Live Report from the Scene
1. Option A: The claimant uses Carbyne’s smart features in reporting to the
insurance company via live video, exact location and live chat.
2. Option B: The claimant calls the Call Center and transferred directly into a location
based video call.
3. The Service Center is notified in real time, provide support in real-time and will be
able to see and manage claims immediately and efficiently, all through Carbyne’s
live video location based infrastructure
4. Service providers in-charge of repairing damages will use Carbyne's live video
features to get real time assessment confirmation and document the actual repair
work performed.
5. All the data is recorded and documented for compliance and auditing purposes.
Complete cycle » from incident through evaluation and repair » all captured and
managed in real time with live video and location based feeds
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Relevant Carbyne Insurance Types
Identifying insurance fraud -
Remote Assessor
Increase percentage of cars
treated in network garages
Remotely helping patients
abroad, reducing hospital
visits
ex:
Home \ Property insurance Car insurance Travel \ Health insurance
Carbyne’s patented technology that transforms all regular calls entering the call center to a Carbyne based call seamlessly.
No App Needed!
c-All
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System FlowEnd-User
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Use
Rich
Media
Access call
data from the
CRM system
for further
handling and
investigation
Customer
Call
Regular call
to the
traditional call
center. No
App or pre-
install needed
on user
device
Launch
Carbyne
Call
Operator decides
to Launch a
Carbyne Call for
better
understanding
and
documentation of
the incident
Call Center
Pick up
Call Taker
picks up the
call using the
traditional
PBX and CRM
system
Gather
Rich Media
Customer
accepts Video,
Location and
Chat call using
the mobile
phone
browser. Data
collected from
the end-user,
stored in the
CRM
Customer Call – FNOL work flow
Report Flow
CLAIMANT SERVICE CENTER-PUBLIC-
System FlowEvaluator
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Use
Rich
Media
Access call
data from the
CRM system
for further
handling and
investigation
Appraiser
Initiated
Call
Damage
assessor
arrives to
incident
scene.
Generate a
Carbyne App
Live VIdeo
and Location
call to the
Control
Center
Data
Collection
Location and
VIdeo data are
stored in the
CRM
Supervisor
Evaluation
At the Control
Center, a
senior
Evaluator
watches the
Live Video and
verifies the
assessment /
authorize
repair
Work
Conclusion
When repair
works are
completed, the
Service
Provider uses
the Carbyne
App to initiate
a Video call to
the Control
Center,
evidencing the
results of the
works done
Appraiser/Damage assessor work flow
Report Flow - Assessor
SERVICE PROVIDER SERVICE CENTER-PUBLIC-
Case Study
Name of Customer - Netz
Industry - Insurance
Main Operations - Covering all incidents related to home structure damage
Number of Customers - 300,000
Operating with Carbyne - Since October 2017
Number of Seats - 3 seats, operating 24/7
Purpose of Partnership -
● Reduce L/R
● Cut processing time per claim
● Increase quality of customer care - for both claimant & agent
● Enhance call center efficiency
● Cut call center expenses
Network Solutions -
Full integration of Carbyne Technology with Netz systems
Operational Results -
● Average of 2,000 new claims per month
● 50% cut in processing time per claim
● 20% cut in avg. cost of claim, efficient processing and fraud prevention
● 89% claimant satisfaction from the quality of the service (increased from 60% before using the
system)
● 98% satisfaction from the agent on the flow of the claim processNetz organization button in c-Now app
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The Result
1. Direct communication with the claimant from the 1st moment a claim is opened,
in real time
2. Recording all video reports from the scene, including location (can be used as
evidence)
3. Reduced fraudulent claims
4. Smarter information sharing process
5. Reduce time spent on each report/claim entering the call center
6. Smart management of service providers, real time evaluation and repair
confirmation
7. Complete claim life cycle management through a unified live video platform
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Endless Possibilities
Doctor on call for
travel insurance policy
holders
Possibility for assessors
to evaluate damages
from a distance
Increase percentage
of cars repaired in
network garages
Greater reliability,
minimising fraud
and small claims
Accurately identifying
damages that will benefit
from fast response
Oversight all service
providers
Faster claim processImmediate claim
payments
Third party claim
documentation
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Live Demo
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Thank You!
SHAPING THE FUTURE OF INSURANCE
